Every review we hold for the Arun office, from every platform, shown as written. First names only.
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1/5
GoogleDisgusting service. Was given false information and told a property had been let when actually viewings are still taking place. Viewed a property and was told by the agent he knew nothing about the building as he had never been there before. On entering the property was clearly being used as a drug house and the smoke was so bad I terminated the viewing immediately. Didnt even get so much as a call to apologise. I found out since the agent was actually the manager. Worrying!!
Prince Β· 24 October 2020
Agent replied Β· 23 October 2024
We are sorry to hear of your negative viewing with our Lettings Department and will look into this internally as a matter of urgency.
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5/5
GoogleAll youβve ever heard or read about Estate Agents (always negative), you can forget when dealing with Henry Adams Estate agents. I cannot speak for the Company per say., but can whole heartily vouch for Mr. Callum Henn.
Never have I been so impressed with someone in this field until today. A young, yet surprisingly mature man, who embraces every aspect of his job with diligence, courtesy, consideration and most of all knowledge. Yes an Agent who knows his properties, who guides you to the pluses and suggest alternatives for the minuses. How has answers to questions...amazing.
I could go on, but suffice it to say he is one in a million in his field and Henry Adams should cherish him, as an absolute asset.
Nicholas Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you so much Nicholas, this is such a lovely review and we will make sure Callum reads it!
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5/5
TrustpilotHenry Adams Lettings Storrington
Alex at Henry Adams was always friendly, efficient and helpful. On the day I moved in he met me at the property, explained everything then took metre readings which he then emailed me. All very efficient and professional.
Jim Β· 25 September 2024
Agent replied Β· 22 October 2024
Thank you for your 5-star review!
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5/5
GoogleJane Barlow, what can I say? I can't find the words to thank her enough for the 'above and beyond' customer service we have received in relation to our purchase. Exceptional. Thank you Jane
MAXINE Β· 13 January 2020
Agent replied Β· 11 January 2025
Thank you so much for your review, this has been passed on to Jane. We really appreciate it.
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5/5
TrustpilotHenry Adams - Alex Bush
We have found two rental properties now through Alex Bush in the Storrington branch. We cannot thank him enough, he has been amazing throughout both. He has been in constant communication, always replies in a timely fashion and made sure both properties were perfect before we moved. Having a toddler it can be a stressful experience moving but Alex took a lot of stress away from the process and made it a really enjoyable experience to work with Henry Adams lettings.
Sophie Β· 18 March 2024
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5/5
GoogleIf you are about to sell your house, I would urge you to look no further than Henry Adams for your selling agents. Definitely the most professional and knowledgeable people I have dealt with, and I have moved a lot over the years! I would particularly like to mention Jane Barlow, who was always quick to respond to any queries, and who did such a lot to ease the stress of selling a property during a pandemic lock-down.PositiveResponsiveness, Professionalism
Joy Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you so much for your kind words Joy, we really appreciate it.
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5/5
TrustpilotGreat experience
From the start of our rental experience, the first call, it was brilliant. They kept us informed, were so helpful with everything and on the move day we had a lovely box of treats waiting for us at the new house. Thank you Alex and the rest of the team.
Karen Β· 15 November 2022
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5/5
TrustpilotAga Wydra took the time to reallyβ¦
Aga Wydra took the time to really understand my needs and found the perfect home for me. I really appreciate her responsiveness and flexibility in showing properties. She made every effort to find me a great home - also quickly. Very knowledgeable about the community which was very helpful since I was new to Bognor Regis Sheβs any expert in her field and a delightful person, with integrity and a great sense of humor. I can highly recommend her for all of your real estate endeavour. πΊ
Beata Β· 15 March 2024
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1/5
TrustpilotEvicted a man with terminal cancer ,prostrate and bone cancer
Henry adams of storington evicted myself from a property they managed in pulborough .I have terminal cancer they didn't care put me out on the streets , kept my deposit . Heartless bunch of selfish uncaring rubbish . What a pisstake reply I never missed my rent once , complained about that devil James Riley ,.and who's going to investigate it but himself .This man is evil and I hope God strikes him down deadAlan Dixon a dying man thanks evil bustard.
Mr Β· 6 March 2024
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5/5
GoogleReally wonderful experience with HA. We received an offer and five weeks later we completed on the house with constant updates and communication throughout the process. We were very pleased with the whole service and would highly recommend.
Rebecca Β· 24 August 2024
Agent replied Β· 23 October 2024
We really appreciate your review Rebecca, thank you!
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5/5
GoogleRang the Bognor office to enquire about a property and spoke to a lovely young lady I believe was called Yasmin
She was indeed very informative and very professional in her telephone manner and very thorough about my enquiry .
In fact I actually called in for some paperwork and thought the way I was dealt with by other members of staff was very professional ,this for you must be a big plus as another two agents who I approached were way below the standards of your team
Well done
Dougie
Dougie Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for reviewing us, we really appreciate it!
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5/5
GoogleWe chose another agency to place our home on the market and have lived to regret it sadly! Since launch weβve had more contact from Hannah Frost at Henry Adams, West Sussex than our own agent. She instilled in me a confidence that when we next go back on the market (weβve actually decided to stay where we are for a while as weβve become so disillusioned) we will have one easy choice, to go with Henry Adams ...who are clearly far more proactive than reactive whilst always being both professional and approachable......Far from what weβve received from our own agent...thatβs a whole other story ....a catalogue of errors that were barely acknowledged and never apologised for.
We look forward to working with Hannah in the future , where we know we will get service worthy of itβs name and not feel as if we are just another number.
Tina Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you so much for your review, sorry to hear of your experience and we look forward to working with you in the future.
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5/5
GoogleWe saw a number of properties over 2 days and were throughly impressed by the customer service of Callum. He was very helpful and understanding of our property search. All the appointments were arranged and executed in a very professional manner, which made us feel that Henry Adams defined our needs and went on to both meet and exceed them. We felt relaxed and understood.
Our search continues and we would highly recommend Henry Adams, as a professional Estate Agent and business partner.
Thank you again Callum for your Customer facing skills and genuine interest in finding a property for us.
Joyce Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you so much for taking the time to review us, we really appreciate it.
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5/5
GoogleOur recent experience with Henry Adams, in the person of Callum Henn, has been very satisfactory indeed. His attention to detail, his attentiveness to us personally and the speed of his responses to our queries have all been excellent. Our only regret is that we have finally decided to buy a property which will suit our needs better in the years ahead from another agent. We highly recommend this agency and wish them every success as they pursue excellence in this way.
Patricia Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you so much for your review, we really appreciate it.
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5/5
GoogleHenry Adams staff, Gail and Jane at the Bognor office found a suitable buyer for my mother's house and have bent over backwards in helping to make the sale happen, overcoming issues as the appeared and acting as intermediary to fix issues until the contract exchange took place. Jane even left the shop to visit the house clearance people down the high street when they could not be contacted by phone; sorted that problem. I'd recommend Henry Adams at Bognor to anyone looking for a proactive estate agent.
Nick Β· 25 October 2019
Agent replied Β· 23 October 2024
This is great to read, thank you so much for reviewing us.
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5/5
GoogleMy girlfriend and I are extremely happy with the service provided by Henry Adams. They are extremely thorough, professional and most importantly, friendly. At first we spoke with Danielle, the lettings manager, who knew exactly what we were looking for and found us the perfect property with her first suggestion!
Danielle put us on to Monique, a lettings negotiator, who has been very helpful, knowledgeable and handled our dealings with complete clarity.
We would absolutely recommend Henry Adams and look forward to dealing with them again.
Elliot Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you so much for your review, we really appreciate it!
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5/5
GoogleI am so pleased that we were fortunate enough to buy a house that was being marketed by Henry Adams, these estate agents are proper and for real. The young lady Jane Barlow that dealt with our purchase kept us updated on every detail of the move even regularly emailing us whilst we were in India over Christmas. I would not only highly recommend them but if and when I do sell the property we would sell it through, Henry Adams!
Thank you all and what a wonderful house we have bought. George Dean
George Β· 25 October 2019
Agent replied Β· 23 October 2024
This is so lovely to hear, thank you so much for taking the time to review us.
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1/5
GoogleOn Monday the 20th August, I called to arrange a viewing on a property I was interested in buying. After a third degree, which included my mobile number, I got told on the phone that no one from the sales team was in the office at the moment (typical) but that I would get a call back shortly. By Friday, I still hadn't heard from them, so I sent them a lovely e-mail telling them what I think about the dreadful service they offer and that I wouldn't be very happy if I was the vendor, trying to sell a property through them, as they seem to ignore potential buyers viewing requests. At no moment, I mentioned my mobile number on that e-mail. Today, I got a phone call from Hanna (on my mobile) and she said: "I'm not calling you a lier but, we have no record at all of that phone call you say you made on Monday the 20th requesting a viewing. The first contact you made with us was by e-mail, when you sent us an e-mail telling us that we had ignored your request!" Wow... I don't know which magic ball they use in Henry Adams to obtain customers phone numbers, but I want one... π
Glo Β· 24 February 2019
Agent replied Β· 22 February 2025
I am very sorry to hear that you have had a bad experience with one of our offices, please feel free to give me a call on 07387 020146 or email me on gareth.overton@henryadams.co.uk to discuss things further. Best wishes, Gareth Overton, Head of Residential Sales.
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5/5
GoogleI brought my Bungalow through Henry Adams in Bognor Regis High Street, the service was everything and more that I was expecting. The purchase was easy, went through without a hitch and I have had follow up communications from Henry Adams asking me if everything was ok.
I also asked Henry Adams to get in touch with the sellers to ask a question about the pond in the garden and I received a full response via Henry Adams that answered my question and more.
I would recommend Henry Adams, they were highly professional and I would also use them myself if I ever want to move.
Stephen Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you so much for your review!
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5/5
GoogleGreat service, good valuation and didn't try to win my business by overvaluing the property but put it on at a price they could sell it for, got me two offers in the first 3 weeks and we sold and moved within 2 and half months. As with all things you get what you pay for and their experience and professionalism as well as the fact you always knew what was going on and could speak to someone when needed was worth every penny for avoiding the stress I hear some people go through with their estate agents!
Thomas Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you so much for your review.
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5/5
TrustpilotThank you so much Monique Holden andβ¦
Thank you so much Monique Holden and Henry Adams for your fast and efficient service.All the staff of Henry Adams chichester are highly professional. Especially Monique Holden, Charlie Salter and Nichola.I am highly recommending Henry Adams for your estate Agency Services.
OMEGA Β· 16 March 2023
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5/5
TrustpilotRenting for ~3 years through Henry Adams
We have been renting through Henry Adams for almost 3 years, over two properties and they have been nothing short of great. They are super accommodating and have been great in helping us find the homes we needed. The team are very personable and happy to help in any way they can.
Tyler Β· 7 March 2025
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5/5
GoogleKevin, Tracy and Matthew - What a fantastic Team at Selsey!!! Guiding us through every aspect of selling our property. Extremely knowledgeable and helpful, proactive and supportive. Very many thanks.
John Β· 16 October 2024
Agent replied Β· 23 October 2024
Thank you for leaving us a review John, it is much appreciated!
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5/5
GoogleWe have just started to rent our property out. (We have no experience letting out) Dannielle has been very informative and professional throughout.
Thanks Danielle!PositiveProfessionalism
Boat Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you so much Joshua, we appreciate your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.