Trusted Agent profile · Arnold
★★★★★
1,301 reviews across 1 platform
42 Thackerays Lane,Woodthorpe, Nottingham, Arnold, NG5 4JD
Leaders's office in Arnold, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
GoogleReally understanding to my personal situation and helped me find a place.
Hi Ben Swift! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleThanks to the Nottingham team for helping me with my property search
Hi Tilly Saunders, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleAfter a difficult start with miscommunication having recently changed who deals with my letting, the team have been friendly, helpful and efficient. The manager of the team has personally taken the letting under his control and has managed a fantastic turnaround date with continual communication throughout.
5/5
GoogleHaving rented through Leaders in Cheltenham, I contacted Tom at Leaders in Nottingham to find a new home. My typical experience with letting agents is that they are disinterested and not willing to help. Tom, however, is proactive, friendly and very willing to help. Good work!
1/5
GoogleJust can't get them to remove me from their marketing lists
Dear Mr Patel, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. As communicated we are currently investigating your complaint and will be in contact as per our internal complaints procedure. Kind regards, Mandy Klopper, Customer Relations Team
1/5
GoogleAbsolutely worst ever agents. Causing so much stress to all family. We simply feel being discriminated against.
Hi Gintaras, we are so sorry you have had a negative experience with our Nottingham branch and feel this way. We have been in touch with Emma the Lettings Manager, who has informed us that the Nottingham branch took over full management of the property in January after the Landlord was having difficulties managing it by himself. Emma has informed us that she spent 2 hours at the property with yourselves and the Environmental Healthy Agency on the 26th January 2017 and together came up with an action plan for works. We have been made aware that you raised an issue regarding damp, however, the environmental health officer confirmed that she believed there was a roof issue and one bedroom but other rooms were just condensation. The team are doing everything they can to make sure all issues are resolved in a timely and efficient manner. If you would like to discuss this further then please don't hesitate to contact Emma directly or email customerservice@leaders.co.uk.
5/5
GoogleGreat service from the team at Leaders - would recommend!
Hi Terry East, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nottingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThis five stars only for Owen.
Dear Wenbo We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent service from my property manager Callum would highly recommend.
Hi Carly Hennings, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nottingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleCannot recommend Leaders highly enough! Jamie and Michelle in the Property Management Team are great - they have made everything easy as they are always at the other end of the phone when needed. Highly professional and efficient. You can always count on them for fantastic service!!!
5/5
GoogleExcellent service from my property manager Callum 5* would recommend.
Hello Ben Curry Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleVery professional, super helpful manager!
Dear 김은미, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally happy with the service and help I received when letting my first property
Hi there, thank you for taking the time to leave a review for us at Leaders Nottingham. We're happy we could meet your expectations!
5/5
GoogleThe team at Leaders are fantastic. I have been really impressed with their speed at getting things done and the amount of communication. I have been particularly impressed with Lauren - you couldn't ask for a nicer person to sell your house for you!
5/5
GoogleSpoke to a lovely lady called Klaudia over the phone who I have to say has been the most professional estate agent I have ever spoken to, so polite, friendly and very helpful. If I could only deal with her I would, top marks!
5/5
GoogleSold my property for me very quickly and achieved an excellent price from an accurate valuation.
Hi Jay, thank you for taking the the time to leave your feedback. We will be sure to pass your kind comments onto the team.
1/5
GoogleTerrible communication skills - rude staff and completely inefficient
Dear Mrs R H, We strive to ensure that all our clients have a positive experience with us. Could you please reach out to us directly by calling us on 01344 753104 or writing to us at customerrelations@lrg.co.uk so we can take a look into what went wrong in this instance? Many thanks, Leaders Estate Agents Nottingham
5/5
GoogleWery nice team an helpfully friendly. Recommend this agency.
Hello Jolanta Grahovskaja Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleGreat and fast service by Rory.
Dear Alper Dursun, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleA beyond professional experience with Tom. Thank you!!
Hi Eric N Jr, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleA great and well organised estate agents . Made my move very smooth
Janet Johnson, thanks for your praise and kind comments about our team. We hope to see you again soon!
5/5
GoogleRented a property through leaders a few weeks ago, they always kept me in the picture around time frames and documents that needed signing etc. A very well managed team, all friendly and happy to help with anything you need. Would 100% recommend.
1/5
GoogleWould not recommend.
Dear Tom We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLovely and welcoming
Dear Via Redman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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