Frost Partnership Amersham reviews

★★★★★ 5/5

Google

Very efficient and friendly estate agents who went above and beyond to finalise the sale of my late Mother's property. Many thanks to all involved.

Elizabeth · 10 July 2026

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 5/5

Google

Responsive, professional and friendly company and team of people. I was impressed by their scrutiny of me as a buyer when making offers, therefore a good sign for prospective sellers. And felt they provided a good service supporting me through the buying process. Recommend as a firm. Trevor and James were my contacts at the company.

H · 24 October 2023

★★★★★ 5/5

Google

Frost partnership represented the house we were viewing (and have now bought) and it was hands down a great experience with them. As any first time buyers would agree, buying a house is super stressful and complicated. Emma was looking after us and was a breath of fresh air. No pressurised phone calls or game playing. It was straight, honest and polite conversations throughout the entire process. She went above and beyond when it came to sending over correspondence with the sellers and having had some communications from estate agents from other agencies, we were really fortunate we had her as our middle man (woman). Andrew helped us aswell at the very end as was completely informed of the progress of the porperty and was given a proper handover while Emma was on leave. In general, everyone at the Amersham branch were great and were always patient with requests from both sides. Would definitely recommend using them!

Imi · 24 October 2020

★★★★★ 5/5

Google

We have recently completed the selling process of our house through Andrew Holdsworth and his team at Frosts. Outside influences adversely contributed to the process. These included lockdown and covid restrictions and the withdrawal of the vendor from our intended purchase. Throughout, I found Andy and his team to be approachable, supportive and thoroughly professional. As we experienced the bumps through the summer, Andy was always available to help, support and offer invaluable advice.PositiveResponsiveness, Professionalism

Andy · 24 October 2021

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Facebook

'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter

Bindi · 6 March 2020

★★★★★ 5/5

Google

The Lettings team at Frost were extremely good to deal with. Clear, prompt communication. They helped me get everything sorted with minimum fuss and delay plus no hidden suprises.

Mike · 10 May 2026

★★★★★ 5/5

Google

Highly recommend the Frost Partnership as your estate agent. The process of applying for the property I just moved in to this weekend was easy and smooth. Both Caroline and Karen were always available if I had any questions and they took me through all the steps effortlessly. Thank you all very much!

Dewi · 24 October 2023

★★★★★ 5/5

Google

My partner and I recently moved home and Frosts were a huge help in pushing through,what was a problematic move. Our agent Andrew Holdsworth was polite, helpful and responsive and went the extra mile when required. Andrew took 2 hours out of his day to personally drop off some vital documents to help push through our move. He understood our predicament and did everything within his power to assist us. We were very happy with the service he offered. Good on you Andrew!! Dan & Lauren

Daniel · 25 October 2019

★★★★★ 5/5

Facebook

We sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.

Debs · 23 August 2022

★★★★★ 5/5

Google

Frost Amersham were completely professional throughout, the selling of our property was seamless. Josh was always helpful and kept us informed as it was a lengthy process due to a grant of probate. I would highly recommend Josh and Frost Amersham and I would definitely use again.

Jo · 26 February 2024

★★★★★ 4/5

Google

Frosts we’re the third estate agent we appointed when trying to sell a retirement apartment in Amersham. Retirement apartments are notoriously difficult to sell but Josh, who was handling our sale, did a great job, as did the manager of the Amersham branch. Josh kept in regular touch about any progress - or lack of ( which is just as important) - and we had useful advice on price from the manager. We felt they took a personal interest in our sale. It took a long time, but eventually, a buyer came along and the sale process was handled efficiently and professionally. Again, we were kept regularly informed at every stage. In all, it took nearly 3 years and 3 Estate Agents, to sell the apartment but Josh and the team really persevered and we got there in the end. So, a big ‘Thank you’ to Frosts in Amersham. Would certainly use them again.

Damaris · 27 January 2024

★★★★★ 5/5

Google

From the outset Andrew was calm and reassuring in his manner. Everything he predicted became a reality and the process - a potentially tricky one - was as straightforward as it could have been.. The positive and considerate way in which he and Emma dealt with sensitive family issues was much appreciated. Their recommendation for a solicitor proved to be a good one. I would have no hesitation in recommending using - and trusting - Frosts.

Judith · 24 October 2020

★★★★★ 5/5

Facebook

Greg has been very helpful throughout the whole process of looking for a place to rent, within 15 minutes of the first initial phone call he had sent me 6 potential properties and from then we booked viewings soon after he was attentive and made the process very easy for first time rentals like myself! Always keeping in contact and keeping me up to date with any progress. Would highly recommend Frost as an Estate Agent! Thanks, Abby

Abby · 13 January 2020

★★★★★ 1/5

Google

I am writing to express my concerns regarding the service provided by The Frost Partnership during my father's tenancy agreement for an apartment in Amersham. Initially, their approach seemed thorough, but subsequent events have led to some distressing issues. When my father was hospitalised and subsequently moved to a care home, their assistance was notably lacking. A particular point of contention is the condition of the patio at the property. At the commencement of the lease, the landlady acknowledged in writing that the patio required cleaning. Despite this, The Frost Partnership is demanding a fee of £190 for its cleaning, which seems unjust given that it was not in a satisfactory state when my father began his tenancy. It is disconcerting that they are insisting on this charge, especially considering my father's advanced age of 92 years. I urge you to consider this communication as a stern cautionary note. While initial impressions may be positive, our experience has been anything but, and it is important to note that there are numerous other estate agents available within a short walking distance. It is disappointing to have to convey such a message, but I believe it is necessary to share our experience so that others may be more informed in their dealings with The Frost Partnership.

Joanne · 12 August 2024

★★★★★ 5/5

Facebook

Just wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀

Doreen · 12 March 2024

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅

Helen · 27 June 2019

★★★★★ 5/5

Google

We really appreciate the help we received from Frost, and in particular Lily, in finding our new flat. From start to finish, Lily was responsive, helpful and constantly provided excellent customer service. We viewed our flat on September 4th and thanks to Frost's amazing service, everything ran smoothly and we were able to move into the flat 15 days after viewing it. We can't thank you guys enough!PositiveResponsiveness, Quality, Professionalism

Jaye · 24 October 2020

★★★★★ 5/5

Google

Just wanted to say thankyou to Andrew Holdsworth and the team at Frosts Amersham. Professional, friendly and we always felt we were updated every step of the way. Proactive in securing another buyer when our seller lost their buyer, can't thank you enough. It has been a real pleasure working with Frosts. Would not hesitate in using them in the future.PositiveResponsiveness, Professionalism

Michelle · 24 October 2021

★★★★★ 5/5

Facebook

Andrew from Frost in Amersham is a highly experienced estate agent that managed my house sale with professionalism and integrity. His services were exemplary. The virtual tour of our house was fantastic! It definitely helped to sell the house in its best possible light and sort out the buyers that were serious. I would highly recommend Frost. Their team is fantastic.

Rachel · 12 July 2021

★★★★★ 5/5

Google

We purchased a property which Frosts of Amersham sold us. We dealt with the manager, Gemma Testa, for the whole process and we can honestly say no-one could have been more professional, reassuring, attentive and co-operative than Gemma who accommodated our endless requests speedily and with great humour. Gemma was superb!

Allan · 24 October 2022

★★★★★ 5/5

Facebook

Karen Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!

Sue · 7 January 2020