Trusted Agent profile · Amble

Rook Matthews Sayer Amble reviews

4.8

★★★★★ Excellent

679 reviews across 2 platforms

56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ

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Rook Matthews Sayer's office in Amble, at 56 Queen Street, is rated 4.8 out of 5 across 679 reviews on two platforms, including 55 Google reviews rated 4.5.

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4.5 / 5

55

Reviews on Google

This office

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624

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Amble office, from every platform, shown as written. First names only.

5/5

Google

staff are so helpfull at amble branch made everything so easy thankyou so much

ALPHA · 10 November 2023

Agent replied · 9 November 2024

Thank you so much, we really appreciate you taking the time to leave this lovely review for RMS Amble.

5/5

Trustpilot

Brilliant team

Sold 3 properties for us in a year! All the staff were so helpful and friendly, nothing was a bother to them. Would highly recommend!

Karen · 21 December 2022

Agent replied · 24 October 2024

Dear Karen, this is wonderful to read - thank you so much for taking the time to leave this 5* review. We're so glad to read you'd recommend us.

5/5

Google

Thank you RMS, Amble for fantastic, professional and friendly service. First class!

Jack · 10 November 2023

Agent replied · 9 November 2024

Dear Jack, thank you so much for leaving RMS Amble 5*s, we really appreciate it.

5/5

Trustpilot

Highly recommend using Alastair bowman…

Highly recommend using Alastair bowman and this company,used them a few times with the same level of service 5star

Gary · 3 May 2023

Agent replied · 24 October 2024

Dear Gary, thank you for the kind words - especially for Alistair our Mortgage Advisor. We really appreciate you taking the time to leave this review.

5/5

Trustpilot

Really Easy People To Deal With

Really Easy People To Deal WithFrom first contact to last there was non of the usual B**lS*** that i have encountered over the years. Plain speaking, honest and knowledgeable. Thank you for all your help

Kelvyn · 7 April 2021

Agent replied · 24 October 2024

We are pleased to hear that you received wonderful service from our team.

5/5

Trustpilot

The staff are always friendly

The staff at Blyth branch are always friendly, taking time to get to know their customers.Plus, they deliver an excellent service.I can highly recommend them.

Happy · 2 October 2022

Agent replied · 24 October 2024

Hello, thank you so much for taking the time to share your review of our service. RMS Blyth will be so happy to receive your feedback!

5/5

Google

They are a great team, sold our house within a day of going on the market. Stayed at work after closing to arrange a buy. I would recommend them all. Well done Lorriane, Tracy and Hayley.

Linda · 10 November 2020

Agent replied · 9 November 2024

Hi Linda, Thank you very much for taking the time to leave us a review. We are delighted to hear of your positive experience. Thank you for the recommendation and the lovely 5 gold stars!

5/5

Trustpilot

Great job

Great job, very helpful when solicitors weren't

Simon · 9 February 2024

Agent replied · 24 October 2024

Thank you Simon for leaving us a 5 star review, we really appreciate it! It's no easy task being the middle person but we do our best to keep all parties informed as we know how frustrating it can be to be waiting for answers.

5/5

Google

Excellent service. These staff are happy to go "the extra mile."

Ruth · 10 November 2023

Agent replied · 9 November 2024

Dear Ruth, thank you so much for taking the time to leave RMS this 5* review.

5/5

Google

Very professional team at Amble. Knowledgeable, helpful and efficient. Totally recommend

Grant · 10 November 2023

Agent replied · 9 November 2024

Dear Grant, thank you for giving RMS Amble your shiny five stars - we really appreciate it!

5/5

Trustpilot

I have just sold my property using Rook Matthew Sayer

I have just sold my property using Rook Matthew Sayer. The service was excellent and all the staff I dealt with were friendly and efficient. They made the whole process simple and stress free.

Jean · 12 April 2021

Agent replied · 24 October 2024

Dear Jean, Thank you for your kind review, we are pleased to hear your sale was simple and stress free.

5/5

Google

Thanks again for managing another sale for us. Excellent communication.

Ian · 10 November 2023

Agent replied · 9 November 2024

Thank you gentlemen, for leaving RMS Amble five stars!

5/5

Trustpilot

We are fist time buyers/sellers

We are fist time buyers/sellers and did both through this company. Customer service was fantastic from start to finish, from viewing to completing. Kept you up to date on a weekly basis.

Chris · 12 May 2021

Agent replied · 24 October 2024

Dear Chris, thank you for taking the time to leave our company and specifically our Morpeth & Bedlington a lovely review and 5/5 stars! We're so glad you were able to complete successfully on both your sale and purchase and hope you're happy in your new home!

5/5

Trustpilot

Amazing service

Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)

Briony · 26 March 2021

Agent replied · 24 October 2024

Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.

5/5

Trustpilot

Fantastic service from everyone…

Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend

MIchelle · 10 December 2021

Agent replied · 24 October 2024

Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!

5/5

Trustpilot

Lovely helpful staff

Lovely helpful staff. Made life much easier in purchasing a property.

Christine · 30 August 2023

Agent replied · 24 October 2024

Thanks for the five star review Christine, we really appreciate it!

1/5

Trustpilot

Dire levels of communication

Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.

Mark · 29 April 2021

Agent replied · 24 October 2024

Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.

2/5

Google

I informed you of my concerns about a property and yet I have not been informed actions you have taken

David · 10 November 2022

Agent replied · 9 November 2024

Dear David, You mentioned in your email to the branch that you are a neighbour to a property being marketed by us and that historically the neighbouring property had caused damage to your home. I believe you wanted us to raise this concern with any potential buyers. We have spoken to the branch and they have informed us that they spoke to you on the 7th September 2022 regarding the issue you raised in your email. Unfortunately as they discussed with you, without a letter from a solicitor regarding the issue, this isn’t something we could convey to potential buyers. Rest assured, if there were any issues with the property, this would come up in a survey which is a legal matter and would be dealt with by solicitors. We would appreciate if you could edit/remove your review as we feel this isn’t an accurate representation of our service.

5/5

Trustpilot

Very friendly and effective…

Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…

John · 23 September 2022

Agent replied · 24 October 2024

Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.

5/5

Trustpilot

Sale of my property

Always kept me informed. Gave good advise.

MIGUEL · 11 November 2023

Agent replied · 24 October 2024

Thank you Miguel for the 5 stars!

5/5

Trustpilot

first class personal and expert service…

first class personal and expert service all done quicker and better than I had hoped for

Paul · 21 February 2023

Agent replied · 24 October 2024

Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.

5/5

Trustpilot

Fantastic estate agent

Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.

Lauren · 20 September 2021

Agent replied · 24 October 2024

Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!

5/5

Trustpilot

Excellent service from RMS Blyth

Rook Matthew Sayers, Blyth recently sold my house. They were excellent throughout the whole process, very proactive, friendly and professional. I would always recommend the Blyth branch, great service.

Jacqueline · 16 April 2021

Agent replied · 24 October 2024

Dear Jacqueline, thank you for taking the time to leave our Blyth branch a lovely review and 5 gold stars. We really appreciate the future recommendation. Thanks again!

5/5

Trustpilot

Steven Parker

Valuer Steven Parker came to value our house, very friendly, good service and had a good chat with him. Would recommend asking for him when getting your house valued.

Faheem · 8 April 2021

Agent replied · 24 October 2024

Thank you very much for taking the time to leave our Fenham team and specifically Steven such a kind review. Steven is a highly valued member of the Rook Matthews Sayer family and we are glad to read you've received 5 star, professional service from our team. Many thanks again

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