Every review we hold for the Amber Valley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID AT ALL COSTS!!! If I could give a zero rating, I would gladly give it. I ended a lease on a garage which was handed over to the owner with no issues at the end of April. 10 days later and I still hadn't received any deposit back from YourMove, so I rang them to see what was going on. They said they would speak to the owner to confirm everything was OK and they would release the deposit. Two weeks later and still no deposit received, rang them again and once again they said they would look into it. In the meantime, I contacted the owner who said that YourMove had not contacted them. The owner spoke to them straight away to tell them to release the deposit. 19 days later and the deposit had still not been received, so I called them again, they said it was with a solicitor and they would find out what was going on. The day after I received a phone call telling me that they aren't holding a deposit for me and that I need to contact the owner for a refund of the deposit. The staff their must be clueless and don't know what is going on, how can it take 33 days for them to realise that they are not holding my deposit. Their customer service is terrible, and they don't get back to you quickly. I sold and brought my house through them back in 2009 and the service was excellent, but after this experience I will not use them again after this experience.
Daniel · 24 October 2022
Agent replied · 23 October 2024
Hi Dan. Hopefully the chat we had helped explain and resolve the situation. All the best.
★★★★★ 5/5
TrustpilotCormac great kept me updated with every…
Cormac great kept me updated with every Offer
Audrey · 14 September 2026
★★★★★ 5/5
GoogleStephen Jennings was professional, kind and helpful throughout the who sale process and I would recommend using Your Move.
Melissa · 24 October 2023
Agent replied · 23 October 2024
Thank you Melissa. Pleasure doing business with you.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Paul · 14 September 2026
★★★★★ 5/5
GoogleMoving house can be a terrible experience and the time frames alone are stress inducing - Your Move did a great job in keeping the stress levels down, they sold our house in 3 days and helped us secure a property. Their market share and customer care makes them the "GO TO" in this area and their fees are as good as it gets. I certainly got far more than I paid for and am very appreciative of the hard work they put in. Christy is a superstar!
Matthew · 25 October 2017
★★★★★ 1/5
GoogleExtremely rude would not recommend (Sam) took it upon herself to try and belittle my mum and made her feel really uncomfortable not helpful at all no customer skills whatsoever.
Lilly · 22 May 2025
Agent replied · 8 June 2025
Hi Lilly. I'm David, the Managing Director of this branch. I'm sorry to hear that you had that experience but I'm afraid we don't have anyone called Sam that works here. Are you sure you've got the right Estate Agents? Also had a quick look for your name on our system and can't see a record for you. I'm happy to investigate this matter further though, if you can provide some more information. Please give me a call on 01773 825456 or email me at belper@your-move.co.uk.
★★★★★ 4/5
TrustpilotALTHOUGH IT WAS YOUR MOVE INITIALLY YOU…
ALTHOUGH IT WAS YOUR MOVE INITIALLY YOU WORK WITH AGENTS SITE AN ARM OF YOUR MOVE. AT FIRST I WASN`T ENAMOURED WITH THIS IDEA, HOWEVER THEY DO TAKE A LOT OF THE PRESSURE OFF YOUR SHOULDERS AND EVERYTHING WAS SATISFACTORY IN THE END.
MR · 17 November 2025
★★★★★ 5/5
TrustpilotVery good communication
Very good communication, they never missed a detail. excellent . would highly recommend
Mabrntaol.com · 7 October 2025
Agent replied · 22 October 2025
We're happy to hear that our communication was excellent and thorough. Thank you for your recommendation; we appreciate your feedback!
Regards,
Your Move
★★★★★ 5/5
GoogleExcellent service they couldn't do enough for us! They even threw in a professional photographer to help with our pictures. Our house sold in a few days! Thanks David and teamPositiveResponsiveness, Quality, Professionalism
Louise · 24 October 2020
Agent replied · 23 October 2024
Aw thanks Louise!
★★★★★ 1/5
GoogleAbsolutely shocking, do not rent through these unless you are prepared to be ripped off.
Edit as I cannot respond to the owner: Let's have some fun & detail our grievances against Your Move.
- Our contract ran out during lockdown. We handed in our notice in line with both the agreement made with Your Move & legislation. Regardless, Your Move tried to scaretactic us into paying an additional month rent.
- They initially overcharged my partner and I in both deposit and fees, until the practice was deemed unlawful and some deposit had to be returned.
- The house had not been renovated in over a year when my partner initially moved in and I moved in later as a temporary stop for about a year. Regardless, we were charged for a full set of repairs against our deposit, some of which related to damage that already existed before my partner moved in. The charges themselves were nothing short of extortionate, such as an £40 shower curtain or £225 for removal of a couple of left furniture (which we did leave, simply because by the way they had conducted business so far we knew they would come up with a bunch of either overstated or plain fabricated reasons not to release our deposit anyway). The council would have picked these up for £25 or any man with a van for £100. They also charged us against some damage on a cheap, badly done wallpaper job from using the appropriate picture hanging method as discussed with one of their representatives on one of the house checks, etc.
- The reason we simply accepted their ridiculous and unjustified overcharges against some simple jobs was that we had long written off the deposit, because we knew who we were dealing with and frankly, preferred to never have to deal with them again.
I rented for many years without ever having had an issue until I encountered Your Move. They are incompetent, unreasonable, they will be over-controlling and underprotecting your rights as a tenant and as you can see by the owner's responses on here, will become argumentative when you pull them up on it.
I said it before and I'm saying it again: Stay well clear of them. Your Move are about the most unprofessional estate agent we ever encountered.NegativeQuality, Professionalism, Value
Sonja · 24 October 2020
Agent replied · 23 October 2024
Good morning Sonja. Disappointing that you did not wish to discuss this review over the phone when I called earlier, so I'll respond here instead. I must admit to being a little confused by your comments. I assume you are referring to the deposit deduction? If so; I would advise that your partner (the main tenant) accepted the deduction without any request for negotiation, discussion or complaint. Furthermore I would remind you that the total cost of putting the property back into something like it's original condition was over £200 more than the agreed deposit deduction amount. The deduction decision was made by the landlord based on the condition the property was left in at the end of the tenancy. The condition was checked against that shown in the original inventory and quite frankly the deterioration was very substantial. As well as this, there were several personal items/furniture left in the property that needed removing. The landlord was very reasonable with his decision based on the works required and, as mentioned above your partner (and main tenant) accepted this deduction fully.
EDIT:
Hi Sonja. You can absolutely respond to the owner. I am the owner and I tried to call you yesterday to discuss this matter in detail with you. Rather than do this you decided to hang up.
I would have much preferred to discuss this in a reasonable manner and explain the process to you in more detail.
I won't respond to you additional comments on here but, as per yesterdays call, I am happy to discuss this with you.
Just tried to call you again. Feel free to return my call when you have moment. All the best.
★★★★★ 1/5
TrustpilotVery poor experience,harassment from…
Very poor experience,harassment from Chris.
Audrey · 7 October 2025
Agent replied · 22 October 2025
We appreciate you bringing this to our attention. Please could you provide your email in the further information request we have sent. We'll make sure to remove you from our mailing list, we apologise for the inconvenience caused.
Regards,
Your Move
★★★★★ 4/5
TrustpilotHelpful customer experience
Helpful customer experience. Reminders and updates regularly.
Mrs · 15 September 2025
Agent replied · 22 September 2025
We're glad you found our customer experience helpful. We appreciate your feedback regarding the reminders and updates. Thanks!
Regards,
Your Move
★★★★★ 5/5
GoogleAbsolutely amazing branch of yourmove.
Felicity managed to secure the perfect property for myself and family months sooner than I was expecting!
The service and communication is impeccable there was absolutely nothing they could have done to make moving a more positive experience for us.
I would absolutely recommend them to anyone wanting to move house they're wonderful!
Becki · 23 December 2022
Agent replied · 22 December 2024
Thank you Rebecca!
★★★★★ 2/5
GoogleThis place looks nice, but like all big companies, they don't care about affordability for their clients even when reasonable offers are made in this time and age. Don't raise your hopes high. They are there to make money of you.
Ahmed · 26 February 2024
Agent replied · 23 October 2024
Hi Ahmed. My name is David and I'm the Managing Director of this Your Move franchise. Many thanks for your feedback. After speaking with my colleague in Lettings I can advise you that we have high demand for the property you enquired about and we do not accept offers from tenants until they have viewed a property. This is to give all potential applicants a fair opportunity to fully inspect the property, to ensure it does match their requirements. The amount you offered was also much lower than the asking price. An amount we already know that the landlord would not accept. More than happy to discuss this with you, should you wish. My number is 01773 825456.
★★★★★ 5/5
GoogleAbsolutely amazing branch of yourmove.
Felicity managed to secure the perfect property for myself and family months sooner than I was expecting!
The service and communication is impeccable there was absolutely nothing they could have done to make moving a more positive experience for us.
I would absolutely recommend them to anyone wanting to move house they're wonderful!
Rebecca · 24 October 2022
Agent replied · 23 October 2024
Thank you Rebecca!
★★★★★ 5/5
GoogleI have just sold my mums house, the staff at Your Move have been outstanding, they are friendly and professional and have communicated well throughout the process. The marketing was good and they accompanied all viewings, supported us to find trades to do some building work and looked after keys.
I cannot recommend them enough.
Steph · 24 October 2022
Agent replied · 23 October 2024
Very kind of you Steph. Thank you
★★★★★ 1/5
GoogleDisgusting letting company.
Only sides with landlord. Don't care about tenants.
Currently got out holding deposit and won't give it to us!!
Insisting we pay for a FULL carpet clean of the house but carpets upstairs are brand new and downstairs needed replacing before we moved in!!
This letting company and the landlord are absolutely delusional. Stay away from these people!!NegativeProfessionalism
Kym · 24 October 2021
Agent replied · 23 October 2024
Hi Kym. I'm David, Director of this Your Move Franchise. Sorry to hear that you're unhappy with the service. I've spoken with our Lettings Manager this morning to get a ful update on the latest situation following the end of your tenancy and the various issues that have been noted following the End of Tenancy inspection. Happy to discuss this matter with you should you wish. Just give the office a call and ask for me. 01773 825456.
★★★★★ 5/5
GoogleI am currently renting a house via Your Move and have always experienced a professional, prompt, and friendly service. All staff included but a special mention for Sara. Faultless.
Bill · 25 June 2024
Agent replied · 23 October 2024
Lively feedback for Sara. Thank you Bill!
★★★★★ 5/5
GoogleStephen and David at Your Move have been brilliant. They have made a very stressful house sale bearable. They went above and beyond I could not recommend them enough
Deb · 25 June 2024
Agent replied · 23 October 2024
It was a tricky one indeed! You were a pleasure to work with. Thanks for the feedback.
★★★★★ 5/5
GoogleOutstanding service from Felicity at Your Move! A pleasure to deal with :) highly recommend!
Anna · 22 December 2024
Agent replied · 22 December 2024
Thank you for the feedback Anna. Much appreciated!
★★★★★ 5/5
GoogleReally good, Kirsty was fantastic in helping us move.
James · 24 October 2021
Agent replied · 23 October 2024
Thank you James. I'll pass the feedback on to Kirsty. Hope you love your new house!
★★★★★ 5/5
GoogleThank you for your support in getting a really tricky situation over the line and the support throughout.
Elizabeth · 22 October 2024
Agent replied · 23 October 2024
Got there in the end! Thank you for the review. It is much appreciated. Hope the move goes well.
★★★★★ 5/5
TrustpilotThe estate agent who showed us the…
The estate agent who showed us the property was informative, pleasant and professional. At times left us alone to look around and gave us space to discuss things.
MRS · 21 July 2025
★★★★★ 5/5
TrustpilotWe have received great customer service…
We have received great customer service from Your move, the team is very friendly, efficient and professional. We are happy with the service and fees from Yourmove.
Fiona · 24 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
