Every review we hold for the Amber Valley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCowboys!
New Home Solutions used Your Move as part of Assisted Move for a new build. House is currently on the market correctly valued and then Your Move never even turned up to view our property but then low balled it 20-30k less. That’s dreadful service and would not use these cowboys! No effort to engage with the seller but expect us to take hit and they still get a pay out.
Charlie · 29 August 2026
Agent replied · 22 September 2026
We appreciate you sharing your experience and feedback. We are concerned to hear about the valuation discrepancy and the lack of engagement you encountered. We are reviewing this matter internally to understand what happened and prevent similar situations in the future.
Please update your review with the location/branch so we can investigate properly.
Regards,
Your Move
★★★★★ 5/5
TrustpilotMoving House Stress
Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency
Agnes · 9 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team provided such excellent support during your move. We understand that moving can be a challenging time, and we are glad that our colleague's professionalism, friendliness, and diplomacy made a positive difference for you. We appreciate your kind words.
Regards,
Your Move
★★★★★ 1/5
TrustpilotHorrible service on multiple occasions…
Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.
Stanley · 4 September 2026
Agent replied · 22 September 2026
We are truly sorry to hear about the frustrating experience you have had with our services on multiple occasions. We are committed to improving our processes to prevent such occurrences in the future, to do so could you please let us know which branch this was with?
Regards,
Your Move
★★★★★ 2/5
GoogleIncredibly rude member of staff here, "Steve".
Have viewed more than one property with this branch over the years and this guy feels he can question me as to why I'm moving?
Viewed an empty property that was for sale wiith one of the rental staff. Kitchen was under 2 inches of water and staff member knew nothing about the property because sadly she was covering from rentals.
I asked many questions and was told they'd get back to me with answers via email. No response received.
3 days later I'm rang for "feedback" on my visit?
I asked the questions again and was treated with boredom and passive aggressive responses. You either want to sell property or you don't.
Overpriced houses, which is born out by the time they take to sell.Rude member of staff.
**Edit***
With regards to your response David
I had sopping wet socks, so the kitchen definitely had a large amount of water in it over at least half the floor , though you are quite right, i didn't have a tape measure with me, so it may have been an inch?. No warning or apology was given.
Whether Sara went back to the office or not is not the issue.
Steven rang me and asked for "feedback" whilst not even acknowledging I'd asked for more information.? When I asked about answers to my questions from Friday( this was the first thing I asked) he seemed to have no knowledge of them and yet again there was no apology for the complete lack of customer service.
Asking the general public what they feel a property is worth and then not commenting on what they say is a pointless exercise. If properties are languishing on the market for months and in some cases half a year at a time, they are overpriced.
I have no interest in the property because of the problems with your office, which seem to be ongoing.
Teresa · 23 October 2024
Agent replied · 23 October 2024
Hi Karen.
Thank you so much for your feedback. My name is David and I'm the owner of the business. I'm sorry that you feel this way about the viewing and todays conversation.
I overheard Stephen's call you earlier today and I in no way felt that he was rude or passive aggressive.
There was a relatively small leak from a washing machine that we were not aware of prior to the viewing. The kitchen was certainly not under "2 inches of water".
The fact that the person who showed you around the property was from our lettings department had no bearing on these events. If myself or Stephen (both from sales dept) had shown you around, it would have been the same outcome. The lettings staff member in question does, from time to time cover some viewings to ensure our customers get the appointment slot they need, should this clash with with the sales dept diary.
The question Stephen asked you about your opinion on the valuation of the property is a standard one, that we always ask when a viewer feels that the asking price is too high.
With regards the questions you wanted responses to. The viewing took place on Saturday afternoon and Sara did not return to the office due to other appointments. The answers were being sought this morning and I can advise that Sara had obtained some further information from the owner and that we were planning to respond shortly after. However your call with Stephen took place before she had chance to confirm this to you. As you had clearly stated that you had no interest in the property, it was deemed unnecessary to pass on this information.
Should you wish to discuss this matter further, I am more than happy to discuss this over the phone or in person, should you wish to visit the office.
All the best with your ongoing search for a property
EDIT: Hi Karen. We were unable to provide you with a warning because we did know that there was a leak prior to the appointment taking place.
I thank you for you interest in the property and I'm sorry you got your socks wet.
All the best.
★★★★★ 1/5
TrustpilotI had contacted them about renting a…
I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.
Eric · 9 September 2026
Agent replied · 22 September 2026
We sincerely regret that your application experience was unsatisfactory. We would like to review this situation, which branch was this with?
Regards,
Your Move
★★★★★ 5/5
TrustpilotEllie and the team at The Forum north…
Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x
Mark · 10 October 2025
Agent replied · 22 October 2025
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad our team could be so helpful and accommodating to your needs. Thanks!
Regards,
Your Move
★★★★★ 5/5
TrustpilotA fantastic service from the Your Move…
A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!
Veena · 10 September 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation!
Regards,
Your Move
★★★★★ 5/5
TrustpilotThe manager & staff were amazing
The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
CustomerJennie · 3 September 2026
Agent replied · 22 September 2026
We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you.
Regards,
Your Move
★★★★★ 5/5
TrustpilotMy Move was an Easy Move
Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.
Mr · 10 September 2026
Agent replied · 22 September 2026
Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed.
Regards,
Your Move
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
Brooke · 14 September 2026
★★★★★ 5/5
TrustpilotI've been with Your Move for a number of years
I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful.
Kim · 22 September 2026
★★★★★ 5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
Nikki · 18 December 2025
★★★★★ 5/5
GoogleStephen and David at Yourmove were really helpful, patient, informative, good at communicating and very efficient. Would definitely recommend, thankyou for all of your help I really appreciate it.
H · 4 August 2025
Agent replied · 8 October 2025
Thank you for the feedback! Very much appreciated. Hope you're getting settled into your new home.
★★★★★ 5/5
GoogleStephen at YourMove and David the Branch Manager were brilliant to deal with, always listened to our requests and needs and handled them promptly and professionally. This is not the first time I have used them and would recommend.
Matt · 4 April 2025
Agent replied · 8 June 2025
Thank you Matt. Very kind. Hope you're settled in.
★★★★★ 5/5
TrustpilotManaged to get the house on the market…
Managed to get the house on the market a couple of days after contact. Kept us up to date at every stage and offered advice when required.
Laura · 27 August 2026
Agent replied · 22 September 2026
We're so glad we could get your house on the market quickly and keep you informed every step of the way. Your positive feedback means a lot to us!
Regards,
Your Move
★★★★★ 4/5
TrustpilotAs a buyer
As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.
Monica · 22 September 2026
★★★★★ 5/5
GoogleThank you Stephen and David for all your help from start to finish of our selling our property. 5 star service.
J · 9 August 2025
Agent replied · 8 October 2025
Thanks Jemma! Hope you're settled into your new home.
★★★★★ 5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
Anna · 2 September 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work.
Regards,
Your Move
★★★★★ 5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
Jean · 12 September 2026
Agent replied · 22 September 2026
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback!
Regards,
Your Move
★★★★★ 1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
Clare · 19 September 2026
★★★★★ 2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
Satjinder · 11 September 2026
Agent replied · 22 September 2026
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please?
Regards,
Your Move
★★★★★ 4/5
TrustpilotAmber Beherns
Amber Beherns , the veiwing agent was on time and well informed about the property and surroundings.
A · 28 August 2026
Agent replied · 22 September 2026
We're so glad to hear our team provided such a positive and informative experience for you. We appreciate your kind words!
Regards,
Your Move
★★★★★ 5/5
TrustpilotEveryone was so helpful & friendly
Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner
Yvonne · 21 September 2026
★★★★★ 5/5
TrustpilotYour Move
Andrew Nicholson at Your Move made the process of purchasing my first house far more straightforward than I had ever imagined. I was able to get a viewing straight away, and subsequently always received immediate responses to all of my emails, as well as always being kept up to date with what was going on.
Bess · 13 October 2025
Agent replied · 22 October 2025
We're happy to hear that the purchase of your first house was more straightforward than you imagined. We appreciate your positive feedback regarding our prompt responses and updates. Thank you!
Regards,
Your Move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
