Burchell Edwards Ripley reviews in Amber Valley

★★★★★ 4/5

Trustpilot

Melissa Knight

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home. Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Barbara · 29 April 2025

★★★★★ 1/5

Trustpilot

awful experience from start to finish

awful experience from start to finish no communication and when u ask u don't get a proper answer negative deadlines to our buyers when we hadn't had a phonecall regarding keys to our new property having new buyers at our door verbally abusing n threatening us to move and when u get in touch burchell Edwards it's apparently your fault would never recommend to anyone

Jemma · 11 October 2026

★★★★★ 5/5

Google

Carly was really helpful in sorting out a great deal on a mortgage for me and helping me navigate buying a house. I wouldn't hesitate going back in the future Thank you 🙂

Dale · 4 October 2025

★★★★★ 5/5

Google

Carly was amazing at helping me secure a mortgage on my first home, she was always reachable and helpful no matter what. Definitely will come back in the future

Daria · 1 November 2025

★★★★★ 1/5

Google

Stay Away, No good, they breached the contract in many ways. Excuses after excuses and wants to steal my rent income money I have filed the County Court claim agaist this agent for my unpaid rent income money CCJ. Very Dishonest Fraud Agent. I am landlord

Ja · 10 July 2026

★★★★★ 5/5

Google

We recently bought our first property through Burchell Edwards and couldn’t be happier with the service we received. The entire process was seamless, and the professionalism of the team was outstanding from start to finish. A special thanks goes to our mortgage advisor, Carly Trueman, whose expertise and guidance made the process so much easier to navigate. We also want to acknowledge Alex, Louisa, and Richard, who were all incredibly supportive and ensured we were well informed at every stage. Buying your first home can feel daunting, but the team made us feel confident and reassured throughout. We are thrilled with the outcome and so grateful to have gone through this journey with them. Highly recommended!

Dippy · 1 October 2025

★★★★★ 5/5

Google

Ella and Rebecca were absolutely fantastic throughout the whole process of getting me moved into my new property- I knew I was in the safest of hands. Thank you both so much!

Hannah · 21 September 2025

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done. so after i done the work and issued a electrical installation condition report. Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look

Eric · 14 March 2025

★★★★★ 5/5

Google

Rebecca and Ella were so friendly and helpful I would recommend anyone who wants to buy or rent a property to go and see them thanks for everything Eric and Lorna

Eric · 8 September 2025

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Ella and Rebecca have been fantastic in arranging a new tenant for my property. Very helpful in all aspects and responded to all queries promptly. Many thanks Kelly

Kelly · 1 October 2025

★★★★★ 5/5

Google

Five star service from start to end with Ella and Rebecca. No query too small, no problem too big - they helped guide us, assist us and advise us at every step of the way. Would whole-heartedly recommend this outfit for any lettings based projects you have in mind.

Steven · 10 May 2026

★★★★★ 5/5

Google

Fantastic experience with the Lettings team at Burchell Edwards. They got me a tenant moved into my property in to time at all and the communication I received from Ella and Rebecca couldn’t have been better. Thank you so much girls, you truly are an asset to your team.

Louise · 10 May 2026

★★★★★ 5/5

Google

Great first experience renting with Burchell Edwards. Rebecca Fennell was on top of everything, got everything done and had us ready to move in no time. Everything ran smoothly and she was available to us once we had the keys to talk us through any issues.

Sophie · 20 February 2025

★★★★★ 5/5

Google

Partner and I had a mortage meeting with Craig. As young first time buyers we had no clue about mortgages, Craig was super helpful and informative and we learnt a lot. Always had our best interests in mind and kept us informed of the process at all times. He just went above and beyond really so hats off to him!

Lauren · 25 June 2024

★★★★★ 5/5

Google

Burchell Edwards have been incredible in helping myself and my partner buy our first house. I would heavily recommend this firm to anyone. Craig Ford my mortgage advisor was outstanding and helped every step of the way and Alex was also incredible and was a star at helping!

Jasmine · 22 December 2024

★★★★★ 5/5

Google

Excellent service from Ella and Rebecca on the lettings team. They couldn’t have been more helpful and truly went above and beyond to help get me sorted. Would definitely use again and I would recommend their services to everyone. Thank you !

Phillip · 10 June 2026

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

It took a long time to sell my mother’s house but this was not due to the staff at Burchell Edwards who worked very hard to promote the sale. Communications were excellent. Luisa was particularly good at contacting me with updates. She was very patient at stressful times. I would recommend this company.

Angela · 25 September 2024

★★★★★ 1/5

Trustpilot

Selling your home? Go elsewhere!

Selling your home? Go elsewhere!!! This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign. Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest. The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features. We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely. Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

Becky · 16 April 2026

★★★★★ 5/5

Google

I just want to say thank you to the team at Ripley especially Craig. Nothing was too much trouble for him and he really did help with organising my mortgage. I would 100% recommend using their services and in the future if I need to, would defo use them again. Thanks for everything and for making such a hard tough stressful time for me seem a whole lot easier!

Jemma · 24 October 2023

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.

Benji · 28 March 2026

★★★★★ 5/5

Google

Nicholas, Ella and Rebecca were very helpful in arranging the letting of my properties. I would definitely use them again.

Manjit · 1 October 2025

★★★★★ 5/5

Google

Cannot thank Nic Geoffray enough for his assistance with finding me a property, helpful friendly and professional. Thank you to Rebecca for her help also, highly recommend these individuals for any property needs. Thank you again both x

Jessie · 20 February 2025