Burchell Edwards Ripley reviews

★★★★★ 5/5

Google

Outstanding. Rebecca and Ella are professional, reliable and patient. It took us some time to find the right property to move to, and the communication and help was amazing. Rebecca and Ella make a great team and made the process feel easy. I would 100% recommend Burchell Edwards.

Laura · 15 September 2025

★★★★★ 5/5

Google

We could get the house very easily.The agency made it very comfortable and amazing for us by helping and supporting with all the procedures.Rebecca and Ella you guys were Brilliant and thank you so much.

Dany · 10 January 2026

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Google

Amazing work from Ella! Attended a viewing with me after hours, answered all my questions and supported me along the whole letting process. Fantastic agent, I would highly recommend to both landlord and tenants.

Jack · 10 September 2026

★★★★★ 5/5

Google

Rebecca and Ella have been amazing from start to finish. Kept me updated at every step and made the whole process so easy and effortless!.. if Carlsberg did estate agents these two would be top of the class!!. Thank you for making it possible.

Matt · 1 October 2025

★★★★★ 5/5

Trustpilot

Hannah was amazing at letting our property

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.

Roger · 10 August 2025

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023

★★★★★ 5/5

Google

Ella and Rebecca couldn’t have been any better when letting my property. They don’t just sit and wait for enquiries like every other agent, they were proactive and kept me up to date every step of the way. Will 100% use again.

Amelie · 2 October 2025

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

Amazing service from Ella and Rebecca. As a landlord, we truly felt looked after and trusted them 100%. They told me what they were going to do and they stuck to their promises. Communication was fantastic and I couldn't be happier. Thanks alot girls.

Garry · 23 August 2025

★★★★★ 5/5

Google

Really positive experience with Burchell Edwards. My main contact was Ethan from the Ripley branch, the communication from him was brilliant and nothing was ever to much trouble. All questions asked where answered even if he had to find out from the vendor. Cannot think of one negative thing to say the entire time. Thank you for making everything a little bit easier.

Ebony · 22 December 2024

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 1/5

Google

Rented through this agent for a little over a year. Moved in and the property was fine internally (wear and tear in some places but we didn’t mind). Moved in…the overgrown garden that they assured us would be cleared of mess, was never actually cleared so we funded this and moved it off our own backs. Broken fence panel to the rear also fixed by us without any thanks. Replies to emails? You’d get a response quicker writing a letter to a dead relative. I’ve waited 4/5 weeks before at a time. Upon our 12 month inspection the lady who attended was appalled at the lack of working smoke alarms…something we’d mentioned already. Fast forward to us ending our tenancy. We had a professional clean done as you’d expect from good paying tenants. Our last day at the property was 26th February. Today, 28th March they have finally agreed to give ur our deposit back after attempting to claim just under £300 from us for a professional clean. The inventory they did on check in was actually WORSE than the one they did when they checked us out. It was only upon supplying physical video evidence and photographs of all the stains that they claimed we had mad and a final email from us that they agreed to pay. Nicola in particular who had communicated with us over the last few weeks regarding the deposit is so unbelievably unprofessional. No apology, and as above, replies usually after about 5 weeks. The only decent staff member I think I communicated with was Holly who understandably left and now works for another local estate agent who have a far better reputation and who aren’t actually just outright rude. I work in property and deal with agents up and down the country and never have I come across any I would rate this badly. Even purplebricks aren’t this bad. If letting through them is this much hassle I cannot imagine buying through them (thank god we didn’t). Will use the returned deposit that we rightly deserve back on paying for some customer services courses for them I think. The cherry on top was asking for a formal complaint to be raised through Nicola and requesting she escalate our case which to date, still hasn’t been done. Thanks Nicola, wonderful service!

Aaron · 24 October 2022

★★★★★ 5/5

Google

Dealing with Alexandra at Burchell Edwards was refreshing to say the least. She was extremely friendly and helpful, even though we were a walk in without an appointment on a very busy day. She listened to exactly what we wanted and immediately began showing us what properties she had that would suit our needs. After many let downs from other estate agents in the area, this was a welcome change. I could not recommend Alex more to anyone looking for a home to rent. Thank you Alex.

Martha · 24 October 2022

★★★★★ 5/5

Google

Brilliant service! Sophie was amazing from start to finish! From our first meeting I knew she was a lovely person who would do what she said, and she did. Nothing was too much trouble and she really did go above and beyond for me. And Yvonne you too did an amazing job, you too I feel also went above and beyond for us, and I can’t thank either of you enough. You both have done everything you could to sell our house and help us buy the next. Thankyou both so much xxx

Fay · 24 October 2022

★★★★★ 5/5

Google

Alex and Joe have just helped me move into a property. They are both so polite and professional and made me feel very at ease. I would now always recommend Alex and Joe at Burchell Edwards!

Amy · 24 October 2023

★★★★★ 5/5

Google

Renting a property through Burchell Edward’s. Rebecca and Ella have been fantastic, ensuring the process is very quick, smooth and keeping me informed the whole way through. Highly recommended. Thanks guys!

Karen · 21 November 2025

★★★★★ 5/5

Google

Great reletting service for our rental property by Rebecca and Ella Green. Used Burchell Edwards Ripley branch for our rental portfolio for over 10 years now. Hopefully be with them for many more.

DJW2547 · 1 November 2025

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 5/5

Google

Absolutely fantastic service from the moment of valuation right through to the completion. I completely recommend these and would have no hesitation in using again. Big mention to Richard Wilde and Alexander Orme for all your help and support and patience as I had no idea what I was doing but we got there in the end. Huge thank you again.

Donna · 3 November 2024

★★★★★ 1/5

Trustpilot

Stay away from Burchell Edwards and…

Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!

Maddy · 24 April 2025

★★★★★ 5/5

Google

Excellent service from Ella and Rebecca, from the Ripley office. From showing interest in renting a property right through to getting the property went a dream. 😁 …

Gillian · 21 November 2025

★★★★★ 5/5

Google

Burchell Edwards Ripley team deserve 5 stars! Overall Service -EXCELLENT..... Craig (mortgage advisor) was excellent with my remortgage from start to end, he went over and above to make sure my application was correct, by getting in the office hours before opening. He made sure to keep me updated at every stage of the process, even helped me with things I had no clue about and was on the phone when I needed him. I would 100% recommend him for all your mortgage needs! 5/5! Legend.... The lettings team were also fantastic, give you the time, listen to your needs, help in every way they can with any letting advice. Again I would recommend them for your lettings needs. The whole team get 5/5 from me!

Alfie · 24 October 2023

★★★★★ 5/5

Trustpilot

In my experience

In my experience, I would highly recommend this estate agents Carl and his team went above and beyond to assist me with the sale of my house, I accepted an offer 3 weeks after the first viewing.Thank you all for a very professional service

Valerie · 30 October 2024