Burchell Edwards Ripley reviews

★★★★★ 5/5

Google

Amazing work by Ella and her team. Great communication, very organised leading to a rapid turnaround on our rental property.

Charlie · 15 September 2025

★★★★★ 5/5

Google

Rebecca & Ella are the loveliest people, they have made renting a property a pleasure, they have made every step so easy, I can’t recommend them enough. Thank you so much

Sue · 10 July 2026

★★★★★ 5/5

Google

Nic was a real help and made the move as smooth as possible. He was able to preempt a lot of my questions and was readily available and professional. Definitely a credit to the company. Thank you for your help.

District23 · 22 December 2024

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 5/5

Google

Ella & Rebecca from Ripley branch have been amazing while trying to find the correct Tennent's for my property very good communication & explanation of the while process

Mark · 10 July 2026

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives? Surely a official acceptance letter is what it says it is clearly not!!

Andrew · 6 February 2026

★★★★★ 5/5

Google

We have just picked up our keys for new home, the team at Burchell Edwards Ripley have been fantastic. Especially our mortgage advisor Carly Trueman who was consistently helpful and supportive throughout the process. Nothing was too much trouble I would definitely recommend her. Many thanks to you all.

Leah · 10 January 2026

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Google

Nicolas Geoffray has supported me as a tenant from the moment we met until the move in date. He’s been incredibly helpful, warming and efficient. Would turn to this company again if needed thanks to Nics great service! X

Yogi · 16 October 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 5/5

Google

Richard was on time was very thorough and friendly. Some things he told us had not been pointed out by other agents so we felt confident to put the sale of our house in his capable hands and look forward to working with them to get a reasonably quick sale

Karen · 26 February 2024

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 5/5

Google

Amazing experience with Ella and Rebecca on the Lettings team, they went above and beyond. Would reccomend to everyone.

Andrew · 10 July 2026

★★★★★ 1/5

Trustpilot

Not even worth one star

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability but harassments weekly email My advice: do not entrust your property to this company. They take their fees but not their responsibilities.

Ophelia · 23 October 2025

★★★★★ 5/5

Google

Really pleased with the service I received. The staff were pleasant and helpful and professional throughout. I was looking for a mortgage but wasn’t expecting to be able to buy much as I didn’t have the best credit rating. After speaking with Craig I was surprised when he assured me this fact was not that great an obstacle and I’m now residing in a property that I had previously considered to be well out of my price range. The help I received was first class during the process and made the whole process much simpler that I previously expected as I was a first time buyer. Thanks all.

Andrew · 23 September 2024

★★★★★ 5/5

Google

No less than a five star rating for Ella and Rebecca. Renting my property could not have been easier. I am so pleased with the service they have provided. Would highly recommend.

Gail · 10 March 2026

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 5/5

Google

Great service. Went to Craig for mortgage advice, and we cannot recommend him enough. As first time buyers we went for a consultation, we were quite hesitant beforehand but after speaking to Craig, we were put at ease. He was very knowledgeable and put in a lot of time and effort to help us. Had few issues in the process (none from Burchel Edwards) but we were able to sort these out quickly thanks to our mortgage advisor. Absolutely superb.

Artur · 24 August 2024

★★★★★ 5/5

Google

Nick was super helpful and great to deal with, been very reasurring and supportive. All in all great service cant fault him on anything.

Travi · 22 December 2024

★★★★★ 5/5

Google

Process very smoth and quick. All the ripley branch staff were very easy to talk to and deal with. Virtually pain free!!

Sarah · 10 May 2026

★★★★★ 5/5

Google

Very professional and thoughtful. Rebecca helped me out with my application and everything went smoothly. Would recommend using this agency 100%

Argint · 10 May 2026

★★★★★ 1/5

Google

Absolutely awful. Offer accepted in February and not only are we nowhere near moving the whole sale is now at risk of falling through because of the solicitors Burchell Edwards themselves actively recommend. Ripley branch don’t want to know and have offered zero help. The solicitors they recommend have known about this single issue stopping us from completing for 3 MONTHS (I have evidence). All smiles and helpfulness when you’re looking at buying their properties but as soon as your offers accepted you get passed on and forgotten about, it seems as though they think their job is done! It’s been that bad when we look at future houses (which we’ll have to do as ours is now falling through) I wouldn’t even look at a house up for sale with Burchell! Disgusting.

Amy · 25 July 2024