Burchell Edwards Ripley reviews in Amber Valley

★★★★★ 5/5

Google

Ella and her team are extremely good at what they do- We listed them last after already instructing 2 other agents who had it for at least 3-4 weeks before Burchell were instructed. Within 1 week they had found us a tenant at full asking ( the other agents were asking us to reduce) I will certainly be using them again when i next need to find another tenant and I would highly recommend tenants and landlords alike if you want to deal with an efficient letting agency!

E · 10 August 2026

★★★★★ 5/5

Google

I called to enquire about a house I saw for rent 2 weeks ago, during that conversation with Ella she took time to really understand what I wanted and proposed another property that was more suitable, and today I’m moving in! What should have been a stressful process was made stress and hassle free! Rebecca was just as helpful during the process too. I’ll be using these guys in future

Andrew · 19 September 2026

★★★★★ 5/5

Google

We have just had our move in date confirmed and I just wanted to mention how amazing Ella & Rebecca have been to us! Ella was so friendly showing us around the property initially, as we hadn’t had much luck finding a property previously but once I had submitted my application they both made the whole process super easy and kept me informed at every step! Extremely grateful ♥️

Arabella · 10 September 2026

★★★★★ 5/5

Google

We had a great experience with Burchell Edwards, Ripley. Rebecca and Ella were both incredibly helpful, professional and friendly throughout the whole process. They kept us informed, answered all our questions promptly and made finding our new home as smooth and stress-free as possible. Thank you both for your support and excellent service. We would highly recommend Burchell Edwards to anyone looking for a reliable and professional estate agent.

Elena · 10 August 2026

★★★★★ 5/5

Google

I sold my house and purchased my new house with the Ripley team and I had a very positive experience throughout the process. Richard valued my house and he was so friendly and approachable and he really did put me at ease. Selling and buying property really does have its ups and downs and things didn’t always go smoothly for me. But despite all of this nothing was too much trouble for the lovely Luisa, we were in regular contact throughout the process and she did go the extra mile for me. She is a real credit to Burchell Edwards and I would highly recommend her and her team. I am now happy to say I have sold my house, very smoothly in the end and I am now very settled in my new property which was also arranged through Luisa. You will not be disappointed if you choose Luisa and her team at the Ripley branch to sell and help you buy your new home 🤩

Michelle · 10 April 2026

★★★★★ 5/5

Google

I would like to thank Rebecca and Ella for all their help and support throughout the process of finding our new home. They were both professional, friendly, and always available to answer our questions. They made everything much easier and less stressful, and we truly appreciate all their hard work. Thank you both for helping us find the perfect place. Highly recommended

Valentin · 10 August 2026

★★★★★ 5/5

Google

I cannot recommend Ella and Rebecca highly enough. Their service has been absolutely outstanding from start to finish. They successfully let three houses within a matter of days, an incredible achievement that speaks volumes about their efficiency and expertise. Communication has been excellent throughout the entire process. They were proactive in requesting documents, arranging inspections, and consistently keeping me informed at every stage. Nothing was ever too much trouble, they truly went the extra mile every single time. Their speed, professionalism, and attention to detail are second to none. I am extremely pleased with their work and genuinely look forward to working with them for many years to come.

Tommy · 10 March 2026

★★★★★ 5/5

Google

We went to Burchell Edwards in Ripley after several poor experiences of being a landlord. Rebecca and Ella made it all a pain free and seamless experience - they made the whole process straight forward and easy for us. Our new tenants have moved in after less than a month from our first call to Burchell Edwards. We are confident that they will continue to provide a great service to both us and the tenants while managing the property.

Sarah · 10 March 2026

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time. During their management of my property, Jennifer Owen was repeatedly required to step in and correct errors made by other members of staff. Rather than proactively managing my property, I found myself constantly chasing updates, correcting mistakes and dealing with issues that should never have arisen from a professional letting agent. The volume of service failures ultimately forced me to submit a formal complaint, making it clear that I had completely lost confidence in Burchell Edwards' ability to manage my property. Even then, the complaints process was equally disappointing. Responses from Connells Customer Services demonstrated a failure to properly read or understand the issues I had raised, forcing me to repeat myself time and time again. Throughout my experience I encountered: - Persistent communication failures. - Repeated administrative errors and a clear lack of attention to detail. - Failure to act on information already held on file. - Costly mistakes caused by poor internal processes. - Broken promises and repeated apologies with little meaningful improvement. - Inconsistent and misleading communication. - Failure to uphold contractual obligations, including Section 12 of the management agreement. - A complaints process that appeared more focused on defending failures than resolving them. Most concerning of all, Burchell Edwards are currently retaining more than £3,000 belonging to my tenant, which has still not been returned despite requests. Holding a tenant's money without resolving the matter promptly is, in my view, completely unacceptable and only reinforces my concerns about how client funds and responsibilities are handled. After this experience, I have no confidence in Burchell Edwards' ability to provide a competent or professional property management service. There are many letting agents who value communication, accountability and their clients' interests. Unfortunately, based on my experience, Burchell Edwards are not one of them, and I would strongly advise landlords to think very carefully before trusting them with their property.

M · 30 July 2026

★★★★★ 5/5

Google

Carly has been absolutely incredible mortgage advisor. From start to finish, she made the entire process feel smooth and stress-free. No question was ever too silly, and every question I had, big or small, was answered clearly and patiently. She took the time to explain each step of the process so so I always felt informed and confident in decisions. Her professionalism, knowledge, and friendly approach truly set her apart. I couldn’t recommend Carly highly enough!

Emma · 10 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Scarlett Lawson was amazing from start to finish. She was professional, friendly, and always there to help throughout the process of buying my new home. Everything went smoothly thanks to her support. Highly recommended!

Dau · 10 September 2026

★★★★★ 5/5

Google

Thank you to Ella and Rebecca for all the help over the 6 months with the advice given to help us after we had a bad experience with our previous tenant that we made the mistake of managing ourselves, and finding us a new tenant which will now be fully managed by you guys.

The · 10 April 2026

★★★★★ 4/5

Google

Ella and Rebecca were lovely through every step. Got a lovely move in package. I feel one or two things could have been explained a little better to a first time renter but overall a decent experience.

Jade · 10 August 2026

★★★★★ 5/5

Google

Peace…From start to finish, Miss Rebecca and her manager Ella went above and beyond to help me secure my property. They were kind, patient, and genuinely caring throughout the whole process. What really stood out was how smooth everything felt, no stress, no hassle, just honest guidance and support. It’s rare to meet people who combine professionalism with such warmth, and I’m truly grateful. If there were 10 stars, they would deserve every single one.

Salman · 15 September 2025

★★★★★ 5/5

Google

I recently moved into a a new rental property all thanks to Ella! It’s absolutely perfect and Ella’s was so helpful every step of the way. Thank you so much!

Millie · 10 September 2026

★★★★★ 5/5

Google

What a great team of people! This is the frist time I rented on my own so needed alot of support and guidance and Rebecca and Ella were brilliant at answering my many questions! Really happy with the flat too 😍 …

Sandy · 10 June 2026

★★★★★ 5/5

Google

We purchased our house through Burchell Edwards Ripley (Derbyshire) branch and the process has been great from start to finish. I was kept well informed on new developments and Alex and Luisa were fab! We dealt mainly with Alex, and felt so at ease with the process due to his understanding and knowledge. They even went above and beyond to get our keys from the vendor on our completion date. Thank you all for a great first time buyer experience 🙌

Belinda · 8 July 2025

★★★★★ 5/5

Google

Thank you for ensuring such a smooth process, in one that is, in general so stressful - special mention to Ella and Rebecca who were the main instigators in ensuring this was as stress free as possible

Paul · 10 July 2026

★★★★★ 5/5

Google

Thank you to Rebecca and Ella for all of your help in securing a flat for my brother. They have been super efficient & understanding of his situation. He’s over the moon to have his own place and we are very grateful for your part in getting him on his feet 😊 …

Laura · 10 March 2026

★★★★★ 5/5

Google

Ella and Rebecca made our experience of letting our property out so straight forward, they were friendly and very informative. Always at the end of the phone to answer any questions. :)

Hannah · 10 August 2026

★★★★★ 5/5

Google

Carly has been fantastic, going through the different mortgage options, finding the best one for us, and sorting out our insurances. Carly has always kept up updated and has always responded promptly to any emails we sent. We are extremely grateful x We also thank Burchell Edwards Ripley for all their help selling our house, Luisa and Alex kept us updated along the journey.

Lara · 11 October 2025

★★★★★ 5/5

Google

Rebecca and Ella were fantastic. They really helped us out within a few days they had a Tennant for us. Thank you both!

Oscar · 10 August 2026

★★★★★ 5/5

Google

Thank you Ella and Rebecca for the great service re-letting my property. With such a quick turnaround between tenants (thanks to you), I really appreciated your efficiency making sure everything was completed and ready on time.

Kathryn · 10 May 2026

★★★★★ 5/5

Google

Huge thanks to Ella and Rebecca for such fantastic service. After getting nowhere with another agent, they stepped in and let my property within a single day of listing it. Friendly, proactive, and incredibly efficient, I couldn’t be happier and would recommend them to everyone

Ryan · 10 February 2026