Jackson Stops reviews

★★★★★ 5/5

Trustpilot

Best estate agents experience ever!

Jackson-Stops have recently sold our house for us and we downsized to a bungalow, also through them. They were so helpful every step of the way. We dealt with Rebecca, Chris and in the later stages Pip who helped us by chasing solicitors and ensuring the process worked as it should, after our solicitors closed their local office and enabling us to sign and have our contracts witnessed in their Reigate office. A fantastic team of people, highly recommended!

Sandra · 13 September 2026

★★★★★ 5/5

Trustpilot

We sold our house through the Bury St Edmunds office of Jackson-Stops

We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.

Mike · 10 July 2026

★★★★★ 5/5

Trustpilot

Buying a home can be a stressful…

Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.

Diana · 30 June 2026

★★★★★ 5/5

Google

I have bought and sold many houses over the years, and can confidently say that my experience with Jackson Stops has been one of the best. They have been helpful, patient, and above all supportive. I was kept up to date with progress, they answered all my questions promptly and importantly gave me time to investigate any issues I had, without ever feeling I was being put under pressure. An exemplary service from all at the Hale office, particularly Nicholas Baum, who I feel has worked tirelessly to ensure we got the place we wanted. Thank you!

Jonathan · 19 March 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Jackson Stops highly enough

I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.

Claire · 7 May 2026

★★★★★ 1/5

Trustpilot

Poor service

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.

Neo · 5 February 2026

★★★★★ 5/5

Google

We had a fantastic experience with Nick Baum at Jackson-Stops. From the very first viewing, Nick was extremely professional and completely on the ball. He was well prepared, knowledgeable, and is making the whole process feel straightforward and stress-free. Moving forward with the purchase it appears seamless thanks to his clear communication and proactive approach, we always felt informed and confident at every stage. Nothing ever feels like too much trouble, and his attention to detail really stands out. I would have absolutely no hesitation in recommending Nick to any potential vendors or buyers looking for a reliable and professional agent.

Amanda · 16 January 2026

★★★★★ 5/5

Google

Nick at Jackson Stop is absolutely fantastic. He’s very patient, listens carefully, and really takes on board what you’re looking for. We viewed many houses with Nick, and he always seemed to remember the little details that mattered to us. A few months later, he knew exactly what we wanted and showed us homes that were spot on. The whole team are lovely, attentive, and a pleasure to deal with. Thank you all so much for helping us find our gorgeous home, we really appreciate it.

Marwa · 16 January 2026

★★★★★ 5/5

Google

Truly Exceptional Service from Jackson-Stops Hale I can’t thank the wonderful team at Jackson-Stops in Hale enough for all their help and support throughout our sale. Every single person I spoke with was friendly, professional, and genuinely cared about making the process as smooth as possible. A special thank you to Nick, who went above and beyond at every step, he was always available, proactive, and incredibly kind. His dedication and effort made such a difference and really took the stress out of what can be a very challenging process. I’m so grateful for the team’s hard work and would wholeheartedly recommend Jackson-Stops Hale to anyone buying or selling their home. They’re not just estate agents, they truly care about their clients.

Dr · 16 November 2025

★★★★★ 5/5

Trustpilot

So impressed with the team!

Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!

Becs · 7 September 2026

★★★★★ 5/5

Trustpilot

Jackson-Stops Cranbrook Branch

Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.

Joanna · 24 August 2026

★★★★★ 5/5

Google

I've had exceptional service from the excellent team at Jackson Stops in Hale and can't thank them enough. Nick Baum has been a fantastic support, always available, always professional and kind and doggedly determined to secure a sale for my house. Nick has taken the stress out of what can be a daunting process. I would sell through the firm every time and recommend them unequivocally.

Sally · 16 November 2025

★★★★★ 5/5

Google

Had great service from Jackson -Stops . Anthony went out of his way to sell our Apartment. , He was professional at all times and guided us through the sale from exchange to completion . I have used Anthony for my last two house sales and wouldn’t want to use any other agent . Best estate agent in south Manchester .

Hermes11 · 16 December 2025

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Google

We have recently exchanged on a property we purchased through Jackson Stops, Hale. The agent was Nick Baum, who was extremely helpful and responsive throughout the process, including assisting in negotiations. We exchanged in under a month, and our solicitor said Nick is the best Agent she has worked with. We would definitely recommend him, and Jackson Stops.

Kathryn · 16 December 2025

★★★★★ 5/5

Google

We would like to extend our thanks to Anthony at Jackson Stops for his exceptional support in selling our family home. Having been in our family for nearly 80 years, it was an emotional decision to sell, and we are incredibly grateful for the care and sensitivity they showed throughout the process. The house required some renovation, and we were initially concerned about how this might impact the sale. However, Jackson Stops approached the situation with professionalism, honesty, and a clear strategy to find the right buyer. They provided expert advice, marketed the property effectively, and kept us informed every step of the way, making what could have been a daunting process feel smooth and manageable.

Bec · 19 March 2025

★★★★★ 5/5

Google

I chose Jackson Stops even though they were more expensive than other estate agents in Hale , the service was faultless and we had an acceptable offer within two days of agreeing to market the property. The higher fee was certainly worth it and I highly recommend Anthony Jevrons and his team in Hale

Julian · 16 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Jackson-Stops when buying my house. The whole process was smooth and stress-free thanks to Nick Baum, who was incredibly patient, easy to deal with, and always quick to respond. He made what could have been a stressful process feel effortless. I couldn’t recommend Nick and the team more highly!

Yara · 16 November 2025

★★★★★ 5/5

Google

Great experience with Jackson Stops - especially Nick! Always communicating and keeping us in the loop. Never failed to pick up the phone and helped us find the perfect home. Can't imagine a better service than this!

Mahavir · 15 April 2026

★★★★★ 5/5

Google

Anthony is a true professional and will sell your house. I have purchased from him and sold a house with him. Both times, great service and a personal approach. Takes time to get to know his clients and manages the relationships in the chain.

Sara · 16 February 2026

★★★★★ 5/5

Google

I have sold two properties with Jackson Stop agency ! Anthony was extremely helpful and went above and beyond to achieve the best prices possible ! I would recommend Jackson Stop agency to anyone who is looking for a very special and professional team , whether for buying or selling !

Michelle · 16 December 2025

★★★★★ 5/5

Trustpilot

Extremely professional local agency…

Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!

Jenni · 14 June 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.

Consumer · 12 December 2024

★★★★★ 5/5

Trustpilot

Jess at Jackson-Stops Teddington has…

Jess at Jackson-Stops Teddington has been an outstanding partner in managing my property. I completely trust her to handle everything with professionalism and care, and she consistently goes above and beyond to ensure everything runs smoothly.For example, when the tenants broke both the fridge and washing machine, Jess promptly arranged for repair professionals to assess the situation. When it became clear the appliances couldn’t be fixed, she provided 3-4 replacement options at varying price points, all of which were cost-effective and competitive with retailers on the high street. Jess always ensures there are multiple quotes for repairs or replacements, giving me confidence that I’m getting the best value for money. She then seamlessly arranged for the replacements, ensuring minimal disruption for the tenants.Beyond this, Jess also takes the time to speak with tenants to ensure they are respectful of the flat, maintaining a good relationship while safeguarding the property. Her attention to detail, transparency, and commitment to both landlord and tenant needs make her an invaluable property manager. I couldn’t recommend Jess and the Teddington team more highly.

Teddington · 4 December 2024