5/5
GoogleChris and his team have rented our properties for several years now . I would highly recommend them . They are friendly , professional and very pro active keeping us updated re viewings etc , wouldn’t use anyone else.
Trusted Agent profile · Altrincham
Gascoigne Halman Altrincham reviews
★★★★★
217 reviews across 2 platforms
26 The Downs, Altrincham, WA14 2PU
Gascoigne Halman's office in Altrincham, at 26 The Downs, is rated 3.9 out of 5 across 217 reviews on two platforms, including 100 Google reviews rated 4.5.
Reviews
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
Google5/5
GoogleEven though Joanna was acting for the sellers, she was incredibly helpful and supportive throughout our home-buying process. She was always responsive, kept communication flowing smoothly, and made sure any questions or issues were dealt …
5/5
GoogleJust recovering from a house move 🥂 that would never have happened if it hadn't been for Kate at Gascoigne Halman! Kate dealt with everything thrown at her with compassion, professionalism and a good dose of humour - she was also tenacious at keeping the various wheels turning, flexible and always prompt to respond. Communication is paramount, and even when Kate was not available, the whole team seemed well informed and able to advise. Highly recommended - thank you so much x
1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
1/5
GoogleIf you’ve ever heard people complain about estate agents and thought, “they can’t be that bad,” you’re right. They can be worse. Meet Gascoigne Halman. If I could give them zero stars, I would - one is too good for them. …
Agent replied · 16 April 2026
Dear Alex, I am sorry if you felt that your experience was so negative, we would never wish … More
5/5
GoogleThank you for your excellent service Gascoigne Halman Altrincham. Special mention to Chris & Katie who’ve been very helpful throughout the process of letting our property. We would highly recommend you!
5/5
GoogleWe would highly recommend Rob and his team in Altrincham. The purchase of our new house was not straightforward but we always felt that the team at Gascoigne Halman were doing their best to move things forward despite the delays being outside of their control. The communication was very good and we felt as though we were working together to get the transactions over the line. The team were friendly and professional throughout.
5/5
GoogleI have just exchanged contracts on the sale of our home in Altrincham.The sale was introduced by Robert and Kate from Gascoigne Halman. I would highly recommend GH to anyone looking for an agent in the area.Robert and Kate were great,very professional ,efficient and a pleasure to work with.
5/5
GoogleAs a Landlord, I recently needed to rent out a property in Altrincham. I chose to use Gascoigne Halman and Chris and Katie were excellent. (Gascoigne Halman fees were very competitive too!). I found Chris to be very knowledgeable regarding advice on letting and advertising and I found Katie to be very efficient and helpful in finding suitable tenants for the property. Together, they are a very good professional team, always keepng me informed throughout in a timely manner, and finding me a very suitable tenant.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
5/5
GoogleWe have had recent dealings with the Altrincham team at Gascoigne Halman. Joy is (as her name suggests) full of....JOY. Katie is patient when I'm not and Chris is quietly efficient. Taken together they are the dream team and we are most grateful for their 6 star service (Not sufficient stars above to reflect such excellence.) Thanks GC! You do the company proud.
1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
5/5
GoogleWe were recommended to use Gascoigne Halman and we're so glad we took that advice. From popping into the Downs branch to talk about selling to leaving our house keys there on removal day,we had a sympathetic and professional experience from Rob,Joanne and the viewing team.Their strength is efficiency with a friendly and caring manner. Many thanks.
1/5
TrustpilotWorst agent I have ever seen
This company is really unprofessional but leading the Altrincham area due to less competitors in the market. By mistake they send some emails to me as Tenant and actually were supposed to send landlord suggesting that they can increase the rent and committed to another contract so on. In the otherway round Landlord sair I want to go away from them and its waste of money on Managed service. Really unpleasant business their doing in this market. Stay away from them. Local council should come up with certain rules towards this kind of cunning businesses
1/5
TrustpilotI would give less stars if possible
I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them
5/5
GoogleCannot recommend the team at Gascoigne Halman Altrincham enough! Rob gave us really sound advice when we were looking to sell our buy to let, rather than trying to make a fast sale, so it was a no brainer choosing them when the time was right. Jo was a fantastic support throughout what turned into a longer than hoped for process, talking me down when I was getting fed up, and both her and Katie chased things through to the end.
5/5
GoogleWould highly recommend Gascoigne Halman. Kate was a great support and guidance throughout the whole process from start to finish. She also kept us updated every step of the way. Thank you for the smooth process of selling our house.
4/5
GoogleWe recently sold our house through GH in Altrincham. Jo was our main contact and she was very professional and helpful at all times. When we encountered a problem during the selling process Rob, the Manager, stepped in to help resolve the issue in a timely manner. I am happy to recommend GH, Altrincham to future buyers and vendors alike
1/5
TrustpilotIf I could give them 0 stars I would.
If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS
5/5
GoogleWould like to thank you and your sales team for help with selling our house. Help and service received from start to finish was great. Thank you to all team for your hard work to complete the sale. I wish you all success and will recommend Altrincham Gascoigne Hallman to anyone who selling the house and ask me for advice. Thank you, Radoslaw S
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
GoogleWe recently purchased a property through Gascoigne Halman Altrincham, Kate assisted us in negotiating with the sellers and their solicitors throughout the entire purchase process. I am deeply impressed with her exceptional communication skills, which helped us successfully complete the purchase. Thanks to Kate and the Gascoigne Halman Altrincham team's outstanding support, we successfully completed our property purchase. Their expertise and genuine care enhanced our buying experience.
4/5
GoogleCompleted my purchase of the property in Altrincham in June 2021 during busy times with stamp duty holiday and Covid etc. - although the property purchase took much longer than expected but this was not due to Gascoign Halman team at Altrincham office. Full marks to the GH team for responsiveness and trying to chase the other side and closing out the matters. Will use again, thanks to Kate S for finding us the right property, Adam to agree the price, Kate M to follow up with most of the process and then Mike at the end to push it over the line. Thanks to all and will use the service again. One thing that could be improved as a suggestion is to be liaise with both the buyer and seller in regards to setting some timescales and targets to achieve and then monitor those to make sure that sales are completed within timeframe. Just a suggestion for future, not a negative remark at all.PositiveResponsiveness
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