Trusted Agent profile · Alnwick
★★★★★
637 reviews across 2 platforms
5 Market Street, Alnwick, NE66 1SS
Rook Matthews Sayer's office in Alnwick, at 5 Market Street, is rated 4.8 out of 5 across 637 reviews on two platforms, including 70 Google reviews rated 4.7.
Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend using Alastair bowman…
Highly recommend using Alastair bowman and this company,used them a few times with the same level of service 5star
Dear Gary, thank you for the kind words - especially for Alistair our Mortgage Advisor. We really appreciate you taking the time to leave this review.
5/5
TrustpilotReally Easy People To Deal With
Really Easy People To Deal WithFrom first contact to last there was non of the usual B**lS*** that i have encountered over the years. Plain speaking, honest and knowledgeable. Thank you for all your help
We are pleased to hear that you received wonderful service from our team.
5/5
TrustpilotThe staff are always friendly
The staff at Blyth branch are always friendly, taking time to get to know their customers.Plus, they deliver an excellent service.I can highly recommend them.
Hello, thank you so much for taking the time to share your review of our service. RMS Blyth will be so happy to receive your feedback!
5/5
TrustpilotGreat job
Great job, very helpful when solicitors weren't
Thank you Simon for leaving us a 5 star review, we really appreciate it! It's no easy task being the middle person but we do our best to keep all parties informed as we know how frustrating it can be to be waiting for answers.
5/5
TrustpilotI have just sold my property using Rook Matthew Sayer
I have just sold my property using Rook Matthew Sayer. The service was excellent and all the staff I dealt with were friendly and efficient. They made the whole process simple and stress free.
Dear Jean, Thank you for your kind review, we are pleased to hear your sale was simple and stress free.
3/5
TrustpilotLong Process
We opted for RMS due to their knowledge, experience and the pricing structure.
5/5
TrustpilotWe are fist time buyers/sellers
We are fist time buyers/sellers and did both through this company. Customer service was fantastic from start to finish, from viewing to completing. Kept you up to date on a weekly basis.
Dear Chris, thank you for taking the time to leave our company and specifically our Morpeth & Bedlington a lovely review and 5/5 stars! We're so glad you were able to complete successfully on both your sale and purchase and hope you're happy in your new home!
5/5
TrustpilotAmazing service
Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)
Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.
5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
5/5
GoogleAmazing service, especially from Brenda who put me in touch with my mortgage advisor. First class!
We're thrilled to read you experienced amazing service from RMS Alnwick. Thank you so much for taking the time to leave this 5 star review Nicky!
5/5
TrustpilotLovely helpful staff
Lovely helpful staff. Made life much easier in purchasing a property.
Thanks for the five star review Christine, we really appreciate it!
1/5
TrustpilotDire levels of communication
Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.
Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.
5/5
TrustpilotVery friendly and effective…
Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…
Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.
5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
Thank you Miguel for the 5 stars!
5/5
GoogleGreat service - fantastic keeping you up to date with what is happening - have both bought and sold with RMS and would recommend them every timePositiveResponsiveness, Professionalism
Dear George, Thank you for the 5 star review. It was a pleasure working with you.
5/5
Trustpilotfirst class personal and expert service…
first class personal and expert service all done quicker and better than I had hoped for
Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.
5/5
TrustpilotFantastic estate agent
Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.
Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!
5/5
GoogleA very pleasant experience with helpful & patient staff.
Dear Philip, thank you very much for the 5 star review for RMS Alnwick.
5/5
TrustpilotExcellent service from RMS Blyth
Rook Matthew Sayers, Blyth recently sold my house. They were excellent throughout the whole process, very proactive, friendly and professional. I would always recommend the Blyth branch, great service.
Dear Jacqueline, thank you for taking the time to leave our Blyth branch a lovely review and 5 gold stars. We really appreciate the future recommendation. Thanks again!
5/5
TrustpilotSteven Parker
Valuer Steven Parker came to value our house, very friendly, good service and had a good chat with him. Would recommend asking for him when getting your house valued.
Thank you very much for taking the time to leave our Fenham team and specifically Steven such a kind review. Steven is a highly valued member of the Rook Matthews Sayer family and we are glad to read you've received 5 star, professional service from our team. Many thanks again
5/5
GoogleWe viewed a property with David Machin who was very courteous and professional. His knowledge of the house was good, and his manner was lovely. Exemplary service.PositiveProfessionalism
Dear Ruth, thank you for taking the time to review our Alnwick branch and specifically David 5 stars. We're glad you received such professional service and we hope to help you find the house of your dreams! Thanks again
5/5
TrustpilotExceptional service
Exceptional service from friendly and professional staff who are always helpful
Dear Robert, thank you for such kind words and the five stars, we really appreciate it.
5/5
TrustpilotExcellent service and support through a…
Excellent service and support through a difficult process. Thanks especially to Julie in the Ryton office, but thanks to the whole team
Dear Allison, thank you for leaving the team 5 shiny stars and the special mention for Julie!
5/5
TrustpilotSold my house with rook Matthew sayer…
Sold my house with rook Matthew sayer in blyth from start to finish very professional service, friendly and I would highly recommend them
Hi Erin, we really appreciate the 5 shiny stars and the recommendation! Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
