5/5
TrustpilotGood service and efficient
Agent replied · 31 May 2026
Thank you for leaving us a 5 star review John, we really appreciate it!
Trusted Agent profile · Alnwick
Rook Matthews Sayer Alnwick reviews
★★★★★
646 reviews across 2 platforms
5 Market Street, Alnwick, NE66 1SS
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Alnwick, at 5 Market Street, is rated 4.8 out of 5 across 646 reviews on two platforms, including 78 Google reviews rated 4.7.
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Reviews
Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRooks Blyth were brilliant from start…
Rooks Blyth were brilliant from start to finish, from valuation to speedy sale. Don't use anyone else!!
Agent replied · 17 June 2024
Thank you Thomas! We really appreciate your recommendation. This makes us feel very proud of our team in Blyth. Thank you for choosing RMS for your sale!
5/5
TrustpilotAlistair Bowman has been superb…
Alistair Bowman has been superb throughout my remortgage and original mortgage application. Professional, honest and no nonsense. He even managed to secure a last minute rate reduction for me. Thanks again
Agent replied · 17 June 2024
Thank you James for this wonderful review for our Mortgage advisor Alistair. It's great to receive feedback like this and we will be sure to pass it on.
5/5
TrustpilotGreat experience!
I had a great experience with the team at the West Denton branch. Buying a house is rarely straightforward however the team at West Denton made is as easy as possible. Great communication, straight forward to deal with and their experience definitely helped matter.
Agent replied · 17 June 2024
Dear JR, we are so pleased to read about your experience with our West Denton branch and we're very happy that you were able to secure a house. We hope you're happy in your new home and thank you very much for the review.
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property through RMS Gosforth. This was a very tricky purchase for a wide variety of reasons. During this time two of the sales negotiators, Ellie and Natalie could not have been more helpful and went out of their way to facilitate this move and to keep the channels of communication open. I have been most impressed with their professionalism, helpfulness and indeed kindness.
Agent replied · 17 June 2024
We really appreciate you taking the time to leave this 5 star review for our team of estate agents in Gosforth, thank you so much! We'd like to wish you good luck with your new property.
5/5
TrustpilotBrilliant Customer Service
I couldn't have asked for more from the Jesmond branch in Newcastle. For my first time moving from a property, Marie (Jesmond branch) made everything seem so effortless and alleviated the anxiety and stress I was inevitably experiencing when moving from a property. Every time I spoke to any one at the branch, they were super friendly and my query was dealt with swiftly.If I could give 6 stars I would! Brilliant service, love a very happy seller. ❤
Agent replied · 17 June 2024
This was lovely to read Darren, thank you very much for taking the time to leave this review as well as giving RMS Jesmond five stars. We greatly appreciate it.
5/5
GoogleAmazing service, really helpful and answered all my queries fast and professionally.
5/5
TrustpilotGreat service from the West Denton branch
Ellie and Claire from the West Denton branch were extremely professional and very helpful throughout the whole process. They kept me up-to-date throughout, their responses to my queries were extremely detailed and they were always willing to giving me their time whenever I needed it. If somebody wants to sell or buy a house, I would definitely recommend getting in touch with Ellie and Claire.
Agent replied · 17 June 2024
Thank you so much Anita for such a wonderful review, your kind words mean a lot to us and we're so happy to have been able to help you through the sales process, thank you for choosing RMS West Denton as your selling agent.
5/5
TrustpilotThank you for your superb service
Thank you for your superb service yet again Alistair. Efficient,reliable and friendly everytime.
5/5
TrustpilotWonderful Experience with RMS Jesmond
I have absolutely no hesitation in posting a five star review for RMS Jesmond - especially the customer service skills of Marie Jacques the manager.
Agent replied · 24 September 2025
Dear Julie, your kind words brightened both ours and Marie's day. Thank you so much for taking the time to leave such a wonderful review and recommendation for our team in RMS, it means the world to us to know they have supported you so well throughout your move.
5/5
TrustpilotThe team are fantastic especially…Barbara
The team are fantastic especially Barbara she kept us updated with everything even ringing us to make sure we were ok I can’t thank her enough for everything Thank you so much fir a fist class service would highly recommend Your company x
Agent replied · 17 June 2024
Dear Ann, thank you for taking the time to leave our West Denton team and specifically Barbara 5 shiny stars and a lovely review. We are so pleased to read about the quality of the service you received and we hope to be of assistance to your in future, should you require it. Many thanks again.
5/5
GoogleI would highly recommend the Alnwick branch as I have just sold my house through them. Claire & Brenda were very professional & responsive to both me & prospective buyers. Thank you very much for a quick and stress free salePositiveResponsiveness, Professionalism
Agent replied · 25 August 2024
Hi Dawn, wow thank you for taking the time to leave five stars and a high recommendation. It's fantastic to read such kind words about Claire & Brenda, they're very highly valued members of the Rook Matthews Sayer team! Many thanks again.
5/5
GoogleBought a property through Rook Matthew Sayer. We had Brenda who was the main adminitrator thotughout the process. She made the experience im its entirety very easy and pointed us in the right direction when we needed guidance. We were akways kept in the light with updates throughout the process and a lovely congragulations card at the end was thw cherry on top. Great pleasure doing business and highly recommended.
Agent replied · 25 August 2024
Thanks Jeron for the fabulous 5* review for RMS Alnwick, specifically Brenda! We're so glad she was able to help you throughout the process. We hope you're very happy in your new home and settling in well.
5/5
TrustpilotGreat Team
Had a great experience from start to finishing in selling my property with RMS Gosforth, can’t thank them all enough for the help.Neil the mortgage advisor has massively helped me and my partner in obtaining our new mortgage and has always been a great help to me for the past few years looking after my mortgages! He is an asset to the company and I couldn’t of done it without him.
Agent replied · 17 June 2024
Dear Laura, thank you for taking the time to leave this fantastic 5 star review for RMS Gosforth and Neil our in house Mortgage Advisor, we really appreciate it!
5/5
TrustpilotCouldn’t recommend these anymore
Couldn’t recommend these anymore, great help from start to finish, really great members of staff. Thanks again, much appreciated
5/5
TrustpilotSian has been great throughout
Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!
Agent replied · 17 June 2024
Thank you Dylan for taking the time to leave a review for RMS Ponteland, specifically Sian. We really appreciate it!
5/5
GoogleAlnwick branch with Maureen were really helpful. Nothing was too much trouble. Really grateful for their help and support. Thank you!
Agent replied · 25 August 2024
Dear Jayne, it's great to hear positive feedback like this especially when it highlights a team member. Thank you so much for taking the time to leave RMS Alnwick this review, we really appreciate the five stars!
5/5
TrustpilotCouldn’t have asked for a better service
I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.
Agent replied · 17 June 2024
Dear June, we're delighted to have received your 5*s and your lovely words for RMS Blyth, thank you so much. The Blyth branch are fantastic and we hear time and time again how proactive and approachable they are.As a side note, this review has warmed my heart personally as I first met with you when I was administrator in Blyth, it was a pleasure to work on your behalf. I've now since become part of RMS' marketing team and I'm so pleased to have been able to reply to this wonderful review. - Suzanne
5/5
TrustpilotExcellent all round
This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.
Agent replied · 30 October 2024
Thank you so much Ian for taking the time to leave this wonderful review. We really appreciate it!
5/5
TrustpilotSuperb service from Alistair
Superb service from Alistair. His attention to detail, friendliness, and willingness to go beyond the call of duty are all first class.
Agent replied · 24 September 2025
Thank you so much Andrew for taking the time to leave this fantastic review for our Mortgage Advisor Alistair.
5/5
TrustpilotWe cannot thank the staff at the…
We cannot thank the staff at the Alnwick branch enough.
5/5
TrustpilotKate and Wendy were excellent.Kept us…
Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services
Agent replied · 17 June 2024
Thank you so much Jackie for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation.
5/5
TrustpilotIt was a difficult time when I had to…
It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.
Agent replied · 17 June 2024
Dear Rick, thank you so much for taking the time to give this wonderful 5* review for RMS Gosforth. And thank you for trusting RMS with such a precious property such as your late fathers. It truly means the world to us that you would recommend our services to others, this gives us the determination to maintain it at the highest standard.
5/5
GoogleA very helpful , friendly and efficient service from the first visit to the Alnwick branch which continued over the months from offer to completion of our house purchase . We have moved houses a relatively large number of times and we feel that RMS are the most professional and well organise estate agent that we have encountered . They certainly made our purchase run very smoothly
Agent replied · 25 August 2024
Dear Ashley, this was lovely to read - thank you so much for taking the time to leave this review for RMS Alnwick, we really appreciate it.
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Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alnwick.
