Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRMS Blyth branch
I have just completed the sale of my elderly mother’s house and cannot thank the team enough for the excellent service I received. I live two hundred miles away from the area but throughout the whole process from the initial valuation to viewings and completion I was kept up to date with developments. This ensured I felt less anxious about the sale and outcome. Everyone in the team was professional and very friendly and worked well resulting in a quick, smooth experience. I wouldn’t hesitate to recommend them.
Mrs · 24 June 2023
Agent replied · 17 June 2024
Dear Mrs Lloyd, thank you so much for this lovely review and recommendation of RMS Blyth. We really appreciate you taking the time to give us five stars.
★★★★★ 5/5
TrustpilotExcellent service from Alnwick branch
Excellent service from Lorraine and staff in Alnwick
ALM · 31 March 2026
Agent replied · 31 May 2026
Thank you for leaving us a 5 star review, we really appreciate it!
★★★★★ 5/5
TrustpilotAlistair and the team were really…
Alistair and the team were really helpful, explained everything and made the remortgage so easy and stress free.
Chris · 9 May 2024
Agent replied · 17 June 2024
Thank you for leaving our Mortgage Advisor Alistair a 5 star rating Chris, we really appreciate you taking the time to do so.
★★★★★ 5/5
TrustpilotMy trusted property agent
Thanks to Holly Young and Stacey Patton again to complete the purchase of another house for me. They are always nice. friendly and supportive. I feel comfortable and confident they will complete the case. Alway nice to see them.
Lawrence · 25 October 2022
Agent replied · 17 June 2024
Dear Lawrence, we're pleased you can put your confidence in RMS Fenham. Thank you so much for taking the time to leave us 5*'s.
★★★★★ 5/5
TrustpilotThe Ponteland branch staff were lovely
The Ponteland branch staff were lovely. In particular I would like to thank Elspeth, who came out to view the house and provide the valuation. She was very friendly and put me at my ease immediately with her empathetic approach.
Susan · 30 August 2022
Agent replied · 17 June 2024
Dear Susan, we're so glad Elspeth was able to reassure you in her approach and we're delighted to receive your 5* review for RMS Ponetland.
★★★★★ 5/5
TrustpilotGreat professional service.
Great professional service Chris went that extra mile to get a very quick sale through with no dramas.
Veronica · 25 April 2024
Agent replied · 17 June 2024
Thank you so much Veronica for giving Chris in our Commercial department a great 5 star review, we really appreciate it!
★★★★★ 5/5
GoogleHome buying made easy, great help all the way through the process from the Alnwick branch.
James · 12 September 2026
★★★★★ 5/5
GoogleEveryone at each stage of the process provided excellent service. Return calls were always made. Advice and information were given professionally and helpfully. There was always the impression of great teamwork striving to help us every step of the way. A massive thank you to everyone.
Marguerite · 12 October 2021
Agent replied · 25 August 2024
Dear Marguerite, we really appreciate the review and 5 shiny stars. It was lovely to read such kind words about our Alnwick team. We're glad they were able to assist you professionally throughout the process. Many thanks
★★★★★ 5/5
TrustpilotRe-mortgage with Alistair at Rook Mathew Sayer
Fantastic service from Rook Mathew Sayer! I’d like to give a huge thank Alistair for guiding myself and my partner through the process and giving top advice with constant updates on our re-mortgage. Highly recommend. 5* Thank you!
Kallum · 1 November 2022
Agent replied · 17 June 2024
Dear Kallum, we appreciate you taking the time to leave this wonderful 5* review for our mortgage advisor Alistair.
★★★★★ 3/5
TrustpilotWouldn’t use them for managing a property
Dealt with the Gosforth branch. Amazing for purchasing a property. Not so great at managing it on a letting basis. Failed to have their contractors ready the apartment in a timely manner and respond to issues raised by tenants causing me 6 months of lost income and a multitude of expenses with the vacant property. I went to another estate agent and they had it readied and let within 2 weeks. Also took 4-5 days minimum to respond to my emails - had to constantly chase for updates.
David · 12 May 2023
Agent replied · 17 June 2024
Dear David,We’re really disappointed to receive this review and would like to point out that we spent a lot of time trying to fix the issues with this particular property and we can see from our system that the contractors actioned them promptly. One issue specifically raised by the tenants was the severe condensation on most of the walls and ceilings throughout the property and this was ultimately the main cause of them ending their tenancy. Our contractors did deal with the problems swiftly, however we believe the issue you are referring to regarding the timing, is the length of time it took for the property to dry out before being able to re-decorate, not the length of time it took for us to get a contractor to attend the property. Although whilst the property was not tenanted and not under our management, our lettings team and the Gosforth branch did everything they could in this instance to assist you in getting the property back to a habitable standard. Thank you for your feedback and for your kind words regarding your purchase through the Gosforth branch, we do take it all on board.
★★★★★ 5/5
Trustpilot5 star staff team at Blyth RMS
The staff team at Blyth rook matthews sayer have made the process of selling and buying our family home so easy and stress free. The team were always on hand to offer support and advice either in person in the office, on the phone or on line by e mail and they made us feel that they really cared about our situation'
Graeme · 27 June 2024
Agent replied · 24 August 2024
Dear Graeme, we're so pleased you felt cared for throughout your journey with RMS Blyth, this is how we want everyone to feel upon completion. We really appreciate you taking the time to leave this 5 star rating and your kind words for the ladies in the Blyth branch.
★★★★★ 5/5
TrustpilotGreat service
The whole process from start to finish was very smooth. The communication and advice was excellent and we had good information about viewings. The staff were all very approachable and friendly.
Mrs · 27 May 2026
★★★★★ 5/5
TrustpilotProfessional and helpful
Gordon, Michael and Chris have worked hard for us over a number of years, successfully helping us to find tenants for our building in Northumberland. They have always been professional, patient and helpful, and handled the eventual sale of our property. I would not hesitate in recommending the RMS Commercial Team for property letting or sale.
Stephen · 1 October 2024
Agent replied · 30 October 2024
Thank you so much Stephen for taking the time to leave this great review for our team in RMS Commercial. Your recommendation means the world to us.
★★★★★ 5/5
GoogleThank you so much for making our house sale as easy as possible. We sold during lockdown and the team have managed to complete for us despite the massive pressures on them. Well done everyone in the Alnwick branch especially Brenda and ClairePositiveResponsiveness, Quality, Professionalism, Value
Christine · 26 August 2021
Agent replied · 25 August 2024
Dear Christine, thank you for leaving five shiny stars for our fantastic Alnwick team, specifically Brenda & Claire! We really appreciate you taking the time to leave such a kind review. Thanks again!
★★★★★ 5/5
TrustpilotWould definitely use again
Rook Matthew Sayers were the estate agent for the house I just purchased. I dealt with Zara and from start to finish she was friendly and helpful, always available to answer any questions and easy to communicate with throughout the process. I would recommend to friends and family.
Natasha · 31 March 2021
Agent replied · 17 June 2024
Dear Natasha, Wow what a fantastic review, thank you very much for taking the time to leave us a review, specifically Zara. We hope you're very happy in your new home and we hope to be of assistance to you again in the future, should you require it!
★★★★★ 1/5
TrustpilotA very SELFISH agent you should avoid
Edited 2023 Apr with typo and grammar correction:I would strongly advise renters and landlords to steer clear of this agent. My experience with them left me extremely disappointed, as they not only cost me a lot of time and money but also demonstrated a lack of concern for their clients' interests.To begin with, their application form is excessively invasive, requiring personal information that seemed irrelevant to the rental process. My wife and I spent hours filling it out, only to be met with disappointment later on.Although our offer was accepted by the landlords, the agent later rejected our application on the grounds that we were planning to use the property as a home office, which they considered a form of commercial letting.My wife and I were surprised and thought there might be some misunderstanding because the 'home office' is just a pandemic arrangement, not an actual 'office'. We made dozens of calls and wrote several emails to explain this. But they are determined to avoid the slightest risk possible.The result is we lost several hours of time, several thousands of pounds due to re-arrangement, and have to find another property to rent. They posted the advertisement online again for another tenant with reduced rent, plus the landlord lost half a month's rental income.In my opinion, this agent is far too concerned with their own interests and is willing to sacrifice their clients' well-being to avoid the slightest risk. I would strongly advise others to think twice before dealing with them.-------------Updated 2023 Apr, addressing their response:I appreciate your response, but I feel the need to clarify a few points.1. The issue was not that we struggled with the forms, but that the amount of personal information requested was excessive and unnecessary. As someone who has worked with multiple agencies and is also a landlord, I know that not all of the information requested is mandatory. It is disappointing to shift the blame onto the legislation.2. The distinction between "working from home" and "using the property as a business office" was not properly understood or acknowledged. During the pandemic, millions of people were working from home without issue. It is difficult to understand how insurance would be voided in this scenario.3. The reason for the changing language in our communications was due to the inconsistent and illogical responses from your legal team. It was suggested by your staff to rephrase the language to avoid confusion.4. While you refunded our deposit and no contract was signed, we still lost several thousand pounds due to the disruption of our plans caused by the denial of our application. It is frustrating to hear that our experience was disregarded and dismissed in this manner.5. It is not accurate to claim that the landlord secured a rental increase. In reality, the rent was reduced by 50 pounds per month and the landlord lost at least half a month's rental income due to the delay in securing a tenant.6. It is important for businesses to exercise common sense and professionalism when dealing with clients. The distinction between "working from home" and "commercial property" should have been properly understood and acknowledged.
Yang · 22 April 2023
Agent replied · 17 June 2024
Hello Yang, Sorry you felt the need to leave such a disappointing review. Let us provide the full reasons here again so you and others can understand the process.Both our Gosforth and lettings teams’ would have been more than happy to assist you with the application process had we known you and your wife were struggling with the form. We are always here to help, so please let us know if you have any administrative queries and we will happily sit with you to help you complete any necessary documentation.While we understand that you feel as though all the information requested was unnecessary, we can assure you it is mandatory due to estate agency legislation and laws, which we are proud to strictly abide by. This is a legal requirement that all professional estate agents will require from you.Once our lettings team were informed that your wife would be using the property as an office, while keeping her current residential home with yourself, issues understandably arose. As explained to you, the property is insured by the landlord as a residential abode, if it is not used as such his insurance is void. Additionally, commercial units follow a completely different rental process.While we acknowledge you emailed and called numerous times, it was noted that during these communications that the reason for your rental application changed several times, which due to our strict legal processes raised concerns.We’re confused how several thousands of pounds have been lost at the fault of RMS, we FULLY REFUNDED your deposit, you live in the same development as the property you applied for and contracts were not signed.Also just to note regarding your comment, the landlord has secured a rental increase on a genuine residential letting at this property and not a reduction or loss as you have stated.We hope you find a suitable commercial property to suit your specific requirements and wish you all the best. Sorry that this property wasn’t suitable for your requirements.
★★★★★ 1/5
TrustpilotDon’t waste your time
Put in an offer in for a house 7 months ago and still haven’t heard back. We were told they would take it off the market whilst a decision was made (apparently offers can’t be accepted until the sellers have secured a house of their own. What’s that? That’s not true? Ok maybe someone should let RMS know)House was put back on the market and then sold... We ended up buying a house through another agent who evidenced how it should be done. Generally just very poor service, at times quite rude and elements of false information. Don’t lie to your clients RMS - people will go elsewhere.I have purposefully kept names out of this for professionalism, however this is based on experience of 2 members of staff at 1 branch. I am mindful that other members of staff/branches may offer service a lot more thorough than this.
Jordan · 17 February 2021
★★★★★ 5/5
GoogleOriginally it is difficult to assess all of the Estate Agents and make a decision as who with to proceed with.We are really glad we decided on Rooks Mathew Sayer because from the very start they were very professional from start to finish.Our sale wasnt easy because our first sale fell through but they carried on progressing our second sale.I could not fault the team and would recommend them to any future customers.
Janis · 12 October 2023
Agent replied · 25 August 2024
Dear Janis, thank you so much for taking the time to leave this lovely 5* review for RMS Alnwick. We really appreciate your kind words and your recommendation.
★★★★★ 5/5
GoogleThe team at Alnwick made the whole house selling experience very easy.
A special mention must go to the sales progressor Brenda, who was extremely helpful throughout.
Many thanks to you all
Paul · 26 March 2023
Agent replied · 25 August 2024
Dear Paul, we're thrilled to read this five star review - thank you very much for your kind words for RMS Alnwick, especially Brenda!
★★★★★ 5/5
TrustpilotSold within 24 hours!From the beginning of process to the…
From the beginning of process to the end the service was friendly and professional. Everyone I dealt with was helpful and reassuring. The photos taken of the property and garden really showed the bungalow to advantage. The bungalow sold within 24 hours of going onto the internet. If I was still living in Northumberland I would definitely use Rook Mathews Sayer again. A big thank you to the team.
Irene · 18 December 2023
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation and kind words.
★★★★★ 1/5
TrustpilotDishonest. PONTELAND BRANCH
Purchased a property through this agent & initially all was fine, then onto sales progression was another story. A hole in the bedroom ceiling with visible historical leaks but we were told by the estate agent that this had been fixed and a certificate of work carried out was available.We now have rain water leaking through the same hole, and the estate agent deny all knowledge of ever saying the work was completed by anyone.
Louise · 20 July 2023
Agent replied · 17 June 2024
Dear Louise, we’re really disappointed to receive this review as we take great pride in the service we provide and as you can see from our 4.7 rating, it is not often that we receive negative feedback. We have looked into this further and from our records we can see that the query about the ceiling was brought up during a viewing at the property with yourself, our accompanied viewer rang the branch on the spot to raise your question and asked if the vendor had completed any work on this. It was discussed that they would arrange someone to look at it. Later, a roofer attended and said it was not ‘active’ and it was in his opinion caused by the Velux window having been left open and there were no further repairs required. Unfortunately, we can only reiterate what we have been told as we have not done the checks ourselves but are relying in good faith on information provided to us. We would always recommend that if you have any areas of concern that you raise these with your solicitor for your purchase. With regards any certification, on all the paper work that was completed by the vendor no certification or warranty was listed. Having checked our sales progression notes, there is no record of this issue being discussed. Again, as we have not carried out the work, or done the checks ourselves, we can be uncertain that this damage is related to the same issue you saw at the time, with the huge amount of heavy rain that we have experienced recently it is possible that the water may has found a way in through a separate entry point. We are very sorry to hear that you are experiencing issues at the property and hope they are resolved swiftly for you, so you can enjoy your new home. Thank you.
★★★★★ 5/5
TrustpilotFantastic service
I would just like to thank the whole team at Rook Matthew Sayer estate agents in Alnwick .I was recently guided through the whole process of selling my house from start to finish in a very professional manner. They kept me updated through every step and were always willing to give help and advice when needed.I would certainly not hesitate to use their services again.
Anthony · 11 March 2024
Agent replied · 17 June 2024
Dear Anthony, thank you so much for taking the time to leave this wonderful review for RMS Alnwick, we really appreciate your kind words and recommendation.
★★★★★ 4/5
TrustpilotThe team from Ponteland office is very…helpful and neighbourly
The team from Ponteland office is very comprehensive and helpful. They always try the best to help and share information and process status. However the app they have been using to upload documentation and checking had created a lot of delay in the process. I had to upload 3 different times my docs to be checked. Only doing in the office with support by its team I could have all sorted. In my situation this process took 1 and a half week.But in the end I got the keys and could move in on the property.
Lauro · 10 February 2023
Agent replied · 17 June 2024
Thank you very much for taking the time to leave this review for RMS Ponteland. Sometimes the world of technology lets us down and good old human interaction is better. However we use the app as a lot of the time it is more convenient for some clients than coming into the branch. In this case we're sorry that the ID verification app caused delays. We hope you're settling into your new home well.
★★★★★ 5/5
TrustpilotGood service and efficient
John · 28 March 2026
Agent replied · 31 May 2026
Thank you for leaving us a 5 star review John, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
