Every review we hold for the Allestree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of leasehold property. Fantastic support!
I would like to thank the entire team for the tireless efforts in getting my property (leasehold apartment) sold and finally over the line. It’s been a long road, much longer than expected, driven by several factors. The excellent and professional support from the entire BBJ team has been nothing short of brilliant from day one.
James · 24 August 2024
Agent replied · 26 December 2025
Thanks so much for the excellent review of Boxall Brown & Jones. We really appreciate the positive feedback and I know that my colleague Tracey worked hard on your behalf to bring the sale to a conclusion. Best wishes for the future. Chris Birds - Partner
★★★★★ 5/5
TrustpilotAmazing...
I've just recently let a property with Boxall Brown & Jones. I can honestly say, all the ladies I've been in contact with, whether it be on the phone, at the viewings or when I went to go and pick up my keys, have been absolutely lovely and amazing. They've always been there to answer any questions I have, they've got back to me when they said they would, they've kept me in the loop with everything. It really has been a lovely calm experience with people that actually care and aren't just there to do a job. Thanks ladies, you're all fab 😊
Cass · 29 December 2022
Agent replied · 31 May 2023
Such a lovely review. Thanks so much taking the time to post such a positive message. We really appreciate it. Chris Birds. Partner
★★★★★ 5/5
TrustpilotA first class service & team
During a prolonged and somewhat fraught sale of our property with another estate agent and purchase in Derby (the purchase being managed by Boxall Brown & Jones), the team were fantastic in every way possible and went that additional step at every stage to make sure the purchase went through as smoothly as possible. Clare was professional, friendly and helpful through the process and made the difference for us as a purchaser. Even after completion contact has been maintained and it was (in a highly stressful process) Clare that made all the difference - if I could have given more than five stars If i could !!
Sparky · 24 February 2020
★★★★★ 5/5
TrustpilotRented a flat through BB&J and was…
Rented a flat through BB&J and was dealing with Katie Poxon who's been a massive help before, during and after. Would definitely recommend as she made it all so easy.
Andy · 24 April 2026
★★★★★ 5/5
TrustpilotI sold my house through BBJ
I sold my house through BBJ. I had the normal question of internet companies over established estate agents. Which is in essence cost vs quality. I am so glad I paid the extra and it was worth every penny. They were very professional and attentive all of the way (Tracey / Michele / Anthony). They found a buyer very quickly, then when it fell through, they found another buyer immediately. They were always available and constantly pushing the whole chain. A friend used an internet company at the same time and had nothing but problems, so absolutely BBJ were the right company to go with. Thanks to all of the BBJ team.
Daniel · 13 December 2018
★★★★★ 5/5
TrustpilotWe have recently sold our property…
We have recently sold our property through BBJ Derby branch. I can honestly say pretty much from start to finish the communication, help and advice has been exceptional. A special thank you to Michelle Sillett in the Derby office for always being there to offer support and answering any questions we had. Selling your house is such a stressful time but it was certainly made that little bit easier having these guys as our estate agents. Would definitely use again. Thank you!
Beth · 20 November 2018
★★★★★ 5/5
TrustpilotOverall we were very happy with the service provided
Overall we were very happy with the service provided. They were always available when we needed to contact them and very pleasant and calm to talk to. The office in Allestree were very good at keeping in touch when we were negotiating the purchase and the Derby office were excellent in getting a higher price than the original offer on our sale. Towards the end of the process we felt we could have a had a bit more guidance on when exchange of contracts might take place. We were under the impression that the chain was more advanced than it was which caused us to rush through some decisions unnecessarily.We would certainly use them again and would recommend them to anyone.
Ian · 28 April 2018
★★★★★ 5/5
TrustpilotTrustworthy, courteous and efficient. Highly recommended.
I have used BBJ as an estate agent and landlord for almost 9 years and I could not recommend them more highly in either capacity. Throughout my many correspondences with Chris Birds and his team, they have been nothing but courteous and helpful, relieving a huge amount of stress and concern as a landlord, living some distance from Derby. Chris particularly has gone above and beyond on many occasions, offering fair and honest counsel and at all times displaying great professionalism.IIf you are looking for estate agent or property management services, look no further than BBJ.
Colin · 26 September 2017
★★★★★ 5/5
TrustpilotProfessional team member kept her cool!
Michelle from the Derby Office was brilliant during this very long and what should have been a straight forward purchase wasn't. She did everything that she could despite having Solicitors to deal with that clearly worked at one pace.....extremely slow! A very frustrating purchase but we got there in the end.....a pure case of grit your teeth and keep going, well done Michelle you kept it professional at all times, you are a credit to your team.
Julie · 11 February 2019
★★★★★ 5/5
TrustpilotWe were selling the property on behalf…
We were selling the property on behalf of our father and did not live in the area. The property was not occupied.From instruction through to completion BB&J Belper were kind, thoughtful and helpful. They altered the thermostat when temperatures fell and accompanied other health officers collecting items that were no longer required as we were too far away. We were informed of all viewings and kept up to date during negotiations. Very professional.Excellent service .
Philippa · 2 January 2020
★★★★★ 5/5
TrustpilotBelper Office is Brilliant
I’ve dealt with the Belper office twice now both as a buyer and a seller.Jo knows the area like no one else and got all of her assessments absolutely spot on.The team dealt with a few difficult situations very well and really earnt their money. Ben in particular was always on it and always kept me informed of what was happening. Georgia was always on hand and helpful.I wouldn’t use anyone else in the Belper area.
David · 22 June 2019
★★★★★ 5/5
TrustpilotCouldn't recommend more - thank you Abbie!
Couldn't recommend more! We sold and purchased with BBJ and they delivered perfect service throughout. Abbie was amazing to work with, honestly couldn't fault her and would happily work with her and the team again. Buying and selling is so stressful, but these guys never once added to that stress, and were always keeping things moving! Thank you :)
Francesca · 28 January 2022
★★★★★ 1/5
TrustpilotVery poor
Very poor, hadn’t done proper due diligence on the property we were purchasing to see if it saleable, encouraged us to spend on surveys knowing that there was a serious problem ,as a result we were homeless for a while and 18 months later the affore mentioned property are still empty but are still being marketed by this company
Customer · 20 June 2023
Agent replied · 6 July 2023
Thank you for taking the time to review our business. As you can imagine, such a low review is extremely disappointing and I am sorry that you have felt the need to do this.
I can completely understand your disappointment at not being able to purchase a property for reasons out of your control and the remit of a Boxall Brown & Jones.
I can assure you that we are currently not marketing the site and have not intention of doing so until sales can proceed without and hindrance whatsoever.
I again apologise, on behalf of the developer, for any inconvenience and send my best wishes for the future. Chris Birds - Partner
★★★★★ 5/5
TrustpilotRob Jones and his team at Boxall Brown…
Rob Jones and his team at Boxall Brown & Jones deliver a very high quality service for all real estate requirements .We have used Rob and his team on two occasions in connection with buying a property, great hands on approach and personal touch to all communication .Punctual , Professional and High standards are descriptors that sum the team up .
David · 5 March 2021
★★★★★ 5/5
TrustpilotReally thrilled with my experiences at…
Really thrilled with my experiences at BB&J. They’ve let my house for me and found a great tenant for the property. Guided me through the whole process, and I’d definitely recommend them to anyone.
Mr · 1 October 2024
Agent replied · 26 December 2025
Great to hear. Thanks for your very positive feedback
★★★★★ 5/5
TrustpilotKatie has been fantastic from the first…
Katie has been fantastic from the first time i called until i signed the new tenancy agreement would 100% recommend
Anthony · 8 April 2022
Agent replied · 23 October 2024
Thanks for such a brilliant review. Katie is thrilled 🤩
★★★★★ 1/5
TrustpilotI have recently started renting a…
I have recently started renting a property through Boxall Brown & Jones. At first, things seemed good - but when I arrived at the property upon moving in, I noticed many unsatisfactory issues. One being the gas oven hob was faulty, along with the bathroom fan being broken causing mould to start thriving in the bathroom. As well as that there is many other issues such as the carpets being in a disgusting state even after we have paid for them up he professionally cleaned. The shed full of clutter from previous tenants ect. We have contacted the property managers constantly throughout the last month of moving into our property. No repairs have been carried out and minumal response and replies have been given to us. We are never contacted by boxall brown and jones and always have to contact them for an update. Very disappointed with this service so far. We were told when signing the tenancy agreement that no thorough inspection was carried out after the previous tenants left the property so they were unsure of the state of the property. Due to how they have handled our situation I am concerned about deposit being withheld when we eventually move out because of the issues stated above and do not feel reassured that this company will do right by us.We are still waiting for any repairs or communication from boxall brown & Jones almost a month later and I feel very annoyed at their attitude towards us seems to be that if they ignore us we will go away. My advise - find a private landlord and rent through him directly, don’t waste your time with this letting agent as they won’t do anything for you.
Tyler · 2 November 2018
Agent replied · 31 May 2023
I am very disappointed to read your review of our Company and I am so sorry that you have felt the need to post such comments.Boxall Brown and Jones are completely aware of the situation with your property and have worked tirelessly to get a response from your landlord to resolve the issues that you are having. It is important to stress that we act as an Agent for the owner of the property and we are bound by the instructions given to us by them. We will continue to work with you and all other parties concerned to reach a satisfactory conclusion, as soon as possible. I know that the office in in touch with you on a regular basis.Boxall Brown and Jones take all complaints very seriously and we understand how frustrating this situation is. However, we pride ourselves on the level of customer service we provide, which we hope is illustrated by our overall Trust pilot score.Chris BirdsPartner
★★★★★ 1/5
TrustpilotDon't take the risk of renting with Boxall Brown & Jones
Don't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism.In July (nearly 3 months ago), the roof of my apartment building leaked and thoroughly flooded my flat and two others below mine. The leak was repaired by the property management company, but the flat remained damp for weeks and mould started to thrive. It's now nearly the end of October and the only work that has been carried out is cutting a hole in the living room ceiling, to check where the leak was coming from.Here are some of my observations from the interactions I have had with Boxall Brown & Jones over the past few months:- If they say they will ring you back, they won't. I fell for this one too many times. They are seemingly stuck in a constant state of "awaiting an update from the insurance company" and "will let you know when we receive a response".- They didn't update me on the status of the repairs, not even once, during the whole month of September. I had to actively contact them for information. At the same time, their position is that "we do not feel our service has been poor".- After months of living in a damaged and unsanitary flat, I asked for fair compensation, since I didn't sign a lease for a mouldy flat. Following weeks of back-and-forth emails, they offered a £50 reduction in rent, "as a gesture of good will". I could only assume that this was intended as an insult and declined.- They never once apologised for the conditions that I was forced to live in, and for the length of time it was taking to for the issue to be rectified.Before deciding to rent with Boxall Brown & Jones, please have a think about whether you would pay nearly £700/month for a smelly flat with stained and mouldy walls, buckled carpet and a ceiling with a huge hole in the middle of it. I have reported the issue to the council's Housing Standards team as a health and safety matter, and they are investigating.
Siim · 21 October 2018
Agent replied · 31 May 2023
We were very sorry to read your damming review of our Company this morning, which we feel is wholly unfair. Boxall Brown and Jones are completely aware of this situation and are working with both the Landlord and Property Management Company to resolve the issues, none of which are within the control of Boxall Brown & Jones. We have also spoken with the Derby City Council Housing Standards team who are briefed on the situation and satisfied with our actions, which we have taken on the Landlord’s behalf, to date.It is important to stress that we act as an Agent for the owner of the property and we are bound by the instructions given to us by them. We will continue to work with you and all other parties concerned to reach a satisfactory conclusion, as soon as possible.Boxall Brown and Jones take all complaints very seriously and we understand how frustrating this situation is. However, we pride ourselves on the level of customer service we provide, which we hope is illustrated by our overall ‘five star’ trust pilot score.
★★★★★ 5/5
TrustpilotOutstanding service
Staff listen and replied back promptly when they had been asked questions . I felt that I was kept up to date with progress , and felt I was a valued customer . I would recommend the company to others and feel that they would get the same high standard of service.
Roy · 13 September 2023
Agent replied · 23 October 2024
An excellent review. Thank you
★★★★★ 5/5
Trustpilot5 star service
We had to sell my mother in laws house when she passed away. Jo came highly recommended and we now know why.The service was fantastic from our first meeting through to completion last week Ben and Georgia were always friendly and helpful on the phone. I would recommend them to anyone. 5 stars well deserved.
Helen · 24 January 2020
★★★★★ 5/5
TrustpilotJo and all the team at the Belper…
Jo and all the team at the Belper branch have been absolutely exceptional, from the first meeting, all the way through until completion, they have always kept me informed, going above and beyond.
Claire · 13 April 2024
Agent replied · 8 June 2026
Thanks so much for your brilliant review. We really appreciate you taking the time to share your thoughts on the service you received. Best wishes. Chris Birds - Partner
★★★★★ 5/5
TrustpilotExcellent company
Excellent company, very helpful. I booked a viewing, a member of the team was there to great me and answer my questions, would highly recommend
Julie · 22 August 2024
Agent replied · 26 December 2025
Thanks for your excellent review. We really appreciate the feedback.
★★★★★ 2/5
TrustpilotUnprofessional and Unfair Practices by Boxall Brown & Jones - Avoid at All Costs
My experience with Boxall Brown & Jones, particularly with property manager Hannah Teece, was extremely disappointing and frustrating. Throughout my tenancy, I encountered numerous issues with the agency’s management and handling of property matters.
Mr · 11 February 2024
Agent replied · 23 October 2024
Thank you for taking the time to review our business. I am sorry hear to hear of your experience with Boxall Brown & Jones and I have taken time to investigate the matter.
We work hard to proactively manage all the properties within our large portfolio to make sure that they are well treated by tenants. We are continually praised by landlords and tenants alike, for the service we provide and the comments you make are therefore extremely unusual.
If at the end of the tenancy there is a dispute that cannot be easily resolved, the dispute is referred to the Tenancy Deposit Scheme for adjudication. The Tenancy Deposit Scheme are there to fully protect both the landlord and tenant, which is entirely fair and appropriate.
It is the landlord who ultimately decides on the return of any deposit and we simply act upon their instructions in cases like this. It would be unprofessional for me to go into the specific facts in this matter, but we fully accept the decision made by the TDS in this case.
Hannah Teece is a highly regarded and much-loved member of our lettings department at Boxall Brown & Jones . If you look over our reviews, you will see glowing references about her professional, friendly service and she remains a highly valued member of the team.
With best wishes for the future.
Chris Birds, Partner
★★★★★ 5/5
TrustpilotAbsolutely fantastic service - Allestree Branch - Boxall Brown & Jones
Absolutely fantastic service would highly recommend, kept you up to date every step and sold out house within weeks. In particular I would like to see thank you to Anthony, Dawn and the rest of the staff as the Allestree branch for helping us to obtain our dream house 😀Julie Ault
Julie · 20 March 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
