Hall & Benson Alfreton reviews

★★★★★ 5/5

Google

Big shout to Matthew & Katie for seeing my elderly mum through a house sale and purchase, a lovely team of people to work with, great comms throughout, as well as advice and knowledge, can't praise them both enough for helping us all the way through the process!

Always · 15 November 2025

★★★★★ 5/5

Google

Would highly recommend Hall and Benson, fantastic service from start to finish, a massive thank you to Matt, Chris and Karen for everything and getting such a rapid turnaround for us both in the sale of our old house and purchase of new! Very much appreciated.

John · 16 June 2025

★★★★★ 5/5

Google

Great service ! Friendly and happy to help. This was our first time buying and Carly and Chris helped us through every step. Definitely recommend

Blaze · 10 May 2026

★★★★★ 4/5

Google

In the proccess of buying my first home, chris has been brilliant and has attended all of our needs and helped us along the way and still is, all the staff have been lovely! I recomend this service

Emily · 17 January 2026

★★★★★ 4/5

Google

I chose Hall and Beson as from the first phone call they explained fully their services and answered my queries fully. They were professional, courteous and positive in all their dealing with me. I fully recommend them Matthew and Katie inspired confidence and brought about a sale. Thank you

Jo · 15 September 2025

★★★★★ 5/5

Google

Me and my partner are currently in the process of buying our first home with Hall and Benson Alfreton. We are dealing with Chris and he is amazing. He explains every step in detail and is always available to answer any questions we have. Would highly recommended😁 …

Bethany · 15 September 2025

★★★★★ 1/5

Google

If I could rate 0 star I would. Never answers the phone. Never calls back. Never emails back and when you do finally get through the customer service is shocking. A very long drawn out process of 5 months to move due to in house solicitors specifically Gemma who had absolutely no idea what she was doing and getting updates on the situations weeks later from the estate agents. We had no contact confirming we were moving and how things where done on the day.. do they meet at the property? Do we collect the keys? Do the vendors hand over the keys? The day before we moved we got an email stating we had just exchanged ( this was done a week before) left us worrying about the move the next day. On the day of our move I had to call to query this… After 2 calls finally someone answered to say they were in a meeting and would call back. SHOCK no one did, i called again. Emily who sold our house had to check our file to see if we were moving that day?! How do you not know if the house you sold is completing or not? Throughout the whole purchase they never called back or updated us on time, they would say they will call back and never did. Just very poor customer service. Avoid avoid avoid !!!

Megan · 24 June 2024

★★★★★ 5/5

Google

Chris was top saleman very helpful and professional, Matthew was very helpful with viewing of the house just a shame he a city fan

Lewis · 24 September 2024

★★★★★ 5/5

Google

I made the decision to use Hall & Benson to sell my house, having seen how great they are when I purchased the house. Having had a boundary dispute raised by a neighbour out of the blue I was a …

Craig · 10 October 2025

★★★★★ 5/5

Google

Hall and Benson have been great in helping me sell my property and assist with the purchase of my new home through another agent. Matt Katie Chris and Karen have been fantastic! Would highly recommend.

Andrew · 19 November 2025

★★★★★ 5/5

Google

Great thank u 2 mathew who has been superb throughout the process of selling our house and also our purchase through hall and benson. Kept us informed of all progresses and went beyond to help us upon our personal requests on our purchase.many thanx mathew.

Paul · 9 August 2025

★★★★★ 5/5

Google

Hall & Benson helped my through the whole process of by my first house, and having not much idea with everything I was going to need and have to do, Chris was always happy to help and assist me in anyway I can from just explaining this with helping with problems I faced, The process with Hall & Benson went smoothly and can't thank Chris enough for the help he gave me. I look forward to using and working with them in the future on my next property.

Josh · 23 October 2022

★★★★★ 5/5

Google

As first time buyers, the whole mortgage application process would have been a daunting and confusing task had it not been for Chris. He was always happy to help and answer any questions we had, and when we did experience a problem during the process - whereby the lender reduced the amount they were willing to lend after our initial mortgage offer expired - Chris was extremely helpful and gave us confidence that he would do everything he could to resolve the issue, which he did. While our solicitors weren't as helpful as they should have been, we felt that Chris was the one person we could rely on throughout the whole process. We would not only recommend for first time buyers like ourselves to have a mortgage advisor to help navigate them through the process, but specifically for them to choose Chris.

Carl · 23 October 2022

★★★★★ 1/5

Google

I tried to rent a property with this company they quickly took my first weeks rent however I didn’t sign anything! They never asked me too… after many phone calls later and them promising me I’d definitely got the property, they eventually the truth that the landlord had gone with someone else… fair enough but I am still waiting for my first weeks rent back! Declan especially told me to ring their accounts department… 3 phone calls later it turns out I was never made a tenant for the property so they are quick to take your money but can’t be bothered to actually do their job! I will continue to chase and ring and email this company for my money back because £219 is a lot of money. Disgusting behaviour in my eyes. They have forever lost a customer.

Sarah · 2 June 2025

★★★★★ 4/5

Google

Great service but occasionally hard to contact as its only a small team @ alfreton offices

Its · 17 March 2026

★★★★★ 5/5

Google

Amazing service from the team at Hall & Benson in Alfreton!

Daisy · 10 April 2026

★★★★★ 5/5

Google

Me and my partner are first time buyers and Chris really helped lay everything out with how much things cost and what was needed to make what is a stressful time much easier.

Matthew · 15 September 2025

★★★★★ 5/5

Google

Would like to thank James and all of the team at Hall and Benson in Alfreton, who valued and sold my property quickly and above the asking price, allowing us to proceed with our next purchase. Though the process which stressed me at times with the solicitors! James and the team were very supportive and reassuring I can not thank and praise them enough, Thank you very much. Steve and Sue. Would highly recommend.

Steve · 23 October 2022

★★★★★ 1/5

Google

Ive asked your agents stop calling me multiple time and for my details to be removed. Can this stop!

Martyn · 17 January 2026

★★★★★ 5/5

Google

I had a great experience working with Hall and Benson. I used them for both a re-mortgage and and a brand new mortgage. Chris at the Alfreton site was amazing and always available to help on any issues we had. Cannot speak highly enough of him and the work he put in to help get everything over the line.

George · 8 October 2024

★★★★★ 5/5

Google

Matt and Chris were mint. Very helpful

Tom · 1 December 2024

★★★★★ 1/5

Google

Currently selling a house through hall and benson, no chain, taken 12 months so far. On the 9th Feb was told by hall and benson that the only thing remaining was to set a completion date. After contacting my solicitors the same day they informed me that they had no idea about this and emailed the buyers solicitors immediately, 3 days later and no reply from the buyers solicitors, so I tried calling the person dealing with my sale at hall and benson but they were always busy or out the office, I made numerous phone calls, most went unanswered, alot got diverted to other branches so I left messages with them, also left messages with other colleagues in the Alfreton branch. Eventually got through on the 2nd March and was told more searches and a new mortgage offer was now required. Why avoid me for 3 weeks? It's definitely not something I'm going to forget or give up on. I'll be collecting the keys first thing tomorrow morning and taking my business else where. Avoid hall and benson, cost me over £250 a month in interest and bills on an empty property.

Joe · 23 October 2021

★★★★★ 5/5

Google

Matthew had been handling our purchase and has been extremely helpful and supportive. He is always quick in responding to any questions and very friendly.

Sally · 10 November 2025

★★★★★ 5/5

Google

Chris and Matt are very helpful and absolutely amazing, we are buying our first property and feel so confident that we know what we are doing. Thank you

Ella-Marie · 9 August 2025