Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotViewed a property with Shannon
Viewed a property with Shannon, who was excellent, spending plenty of time with me and answering all of my questions honestly. James handled my offers and discussion with the seller, again really excellent, honest and upfront with everything and got my offer accepted. Absolutely would recommend and are very grateful with the help they gave me, being a first time buyer who has little to no clue about the procedures.
Charlotte · 10 July 2018
Agent replied
Dear Charlotte,Thank you for taking the time to leave a review, we will pass your comments onto Shannon and James - we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotHouse Renting Journey
The process was smooth and seamless. Agent very helpful. Thank you Lauren for all the support.
Akua · 19 December 2025
★★★★★ 5/5
GoogleFantastic experience from start to finish with Emmanuel! Brilliant service, he was professional, friendly and always quick to respond to any questions. Highly recommended!
T · 13 February 2026
Agent replied · 13 April 2026
Thank you so much, we hope you are loving your new home!
★★★★★ 5/5
TrustpilotExcellent customer service
The team at Martin & Co have been brilliant. Very friendly and approachable but at the same time, professional and efficient. Restoring our faith in the Lettings arena after a pretty horrendous 4years! Thank you Nikki, Richard, Jamie & Gemma :)
Beverley · 2 June 2023
Agent replied · 14 June 2023
Thank you for your review and kinds words Beverley - we really appreciate it!
★★★★★ 5/5
TrustpilotVery Professional Service
Having moved in recently to the UK, I was looking for one well trusted organization in finding an accommodation who could offer timely help and advise. Martin and Co Aldershot proved to be just what I required and special thanks to Lauren, Shannon Gemma and team to make my moving in so smooth.
Subhankar · 8 August 2024
★★★★★ 5/5
TrustpilotSmooth and seamless experience
I reached out to Martin and Co for a property and the viewing was arranged in no time. I was given all information and the viewing was handled professionally. I was explained the process in details and also the financial requirements. I was new to UK and had no references locally but it was managed well and my reference check was all online and the notifications were spot on. Whenever I called the person was available and my questions were answered professionally to full content. Though my contact was on leave during the phase I had no hiccups there. I thank you Nikki for the smooth move.
Mrinal · 28 September 2022
★★★★★ 5/5
TrustpilotFantastic Estate Agent!
Brilliant staff (especially Richard), a fantastic agent that I’ve felt very comfortable dealing with. Using for the second time as I really enjoyed the first experience working with Martin & Co, and this time they have repeated the excellent service by letting my property quickly and expertly. Very glad to work with them and I plan to continue doing so for a long while yet!
W · 20 March 2018
Agent replied
Thank you so much for taking the time to leave a review and for your kind comments, it is much appreciated and we will make sure this is passed onto the staff!
★★★★★ 5/5
TrustpilotJust started in my first house buying…
Just started in my first house buying adventure, Shannon has been really helpful and calls regularly to check in and update me (not in excess!), obviously it's a stressful process but Martin & Co have been really helpful and facilitating so far which is making the process much easier than I ever anticipated! Would definitely recommend and have no qualms about using them in future.
Katy · 2 March 2018
Agent replied
Hi Katy,Thanks for your kind words, we are glad to have been able to assist in making this process as easy as possible for you. We will ensure to pass on your comments to Shannon.
★★★★★ 5/5
TrustpilotVery friendly and efficient
Very friendly and efficient. Nikki was brilliant from start to finish. She communicated with us as soon as we made an enquiry about renting a flat in Aldershot. Our questions were answered quickly and efficiently by everyone at Martin & Co and viewing was organised to suit our time schedule. We are very grateful for having the potential stress taken out of the situation and given time to enjoy the experiance instead. This made it possible for us to be able to find the perfect flat. Thank you very much.
Kristina · 11 August 2022
★★★★★ 1/5
TrustpilotExtremely disappointed with Martin &…
Extremely disappointed with Martin & Co. After moving out, we were charged an excessive cleaning fee, despite the flat being thoroughly cleaned by two people over an entire day. Minor issues like light dust were cited. I provided evidence from move-in showing the property wasn’t cleaned or freshly painted, yet we were still charged for both. It feels like we’re being billed for improving the property.
When I moved in, the landlord openly admitted the flat hadn’t been painted and assured me I could do what I liked with the walls. Despite that, I treated the property with care and made no changes. After being a reliable, respectful tenant for several years, I was shocked at how unreasonable they became over the deposit. It’s clear they expected me to return the flat in better condition than I received it.
The checkout report flagged only minor wear and cleanliness issues, many of which existed at the start. I even emailed the agency at move-in with photo evidence of dirt and incomplete paint missed in the initial inspection, which was ignored.
In the end, both landlord and agency seem to have used deposit deductions as a way to fund improvements. We feel scammed and deeply disappointed.
Swechha · 12 May 2025
★★★★★ 5/5
TrustpilotLauren was extremely helpful in our…
Lauren was extremely helpful in our search of a new place. I would totally recommend her in discussing options if you are in search of your next ideal home. She is very well-versed in her work and was able to answer our queries with relative ease. Thank you Lauren once again
Jake · 19 August 2024
★★★★★ 5/5
TrustpilotBrilliant company to deal with!
We have worked with Martin & Co for 10 years now and they manage our rental properties. They are, and always have been, efficient, professional, friendly and so easy to deal with. Nothing is too much trouble and they go above and beyond when we have issues, sorting out problems quickly. This is perfect for us as the landlords but also for our tenants.Thank you to all of you at the Aldershot branch and we wish you a Merry Christmas!
John · 9 December 2023
Agent replied
Paul, many thanks for your comments. Peter Brown, Director.
★★★★★ 4/5
TrustpilotRental flat review
Lauren was very helpful all through the process and communicated with me every step of the way.
Ezinne · 17 October 2025
★★★★★ 5/5
GoogleIt's difficult to express just how good Shannon and James are at Martin & Co, but when the competitor estate agent you're buying through, and the solicitor you've instructed to manage your transactions, tell you your selling agents are phenomenal you know you've made the right choice. Time and again Martin & Co went above and beyond for us, and we always felt like their top priority despite them having many other clients to look after. From the marketing of our property, to literally preventing the chain from collapsing at the end of the process, they demonstrated why they are different from other agents in the area; they are trustworthy, communicate brilliantly and the consummate professionals in every interaction you have with them. I wouldn't go anywhere else and I simply cannot recommend them enough. Thank you Martin & Co!
Jonathan · 30 June 2022
★★★★★ 5/5
TrustpilotMartin and Co Aldershot
Martin and Co Aldershot, managed our property for 10 years. During that time they looked after our interests superbly well. With minimal voids and ensuring the property was maintained in excellent and serviceable condition. Going the extra mile to ensure that equipment failures were dealt with expeditiously.Needless to say, as a result of their superlative service the business has grown. However, the guiding values of Richard and James remains embedded in the organisation and it’s staff.I have no hesitation in recommending Martin and Co Aldershot.
Patrick · 14 June 2022
★★★★★ 5/5
FacebookIt's difficult to express just how good Shannon and James are at Martin & Co, but when the competitor estate agent you're buying through, and the solicitor you've instructed to manage your transactions, tell you your selling agents are phenomenal you know you've made the right choice. Time and again Martin & Co went above and beyond for us, and we always felt like their top priority despite them having many other clients to look after. From the marketing of our property, to literally preventing the chain from collapsing at the end of the process, they demonstrated why they are different from other agents in the area; they are trustworthy, communicate brilliantly and the consummate professionals in every interaction you have with them. I wouldn't go anywhere else and I simply cannot recommend them enough. Thank you Martin & Co!
Jonathan · 28 May 2022
★★★★★ 5/5
GoogleLauren boniface….. what can I say she went above and beyond to sort my viewing around work Interruptions after missing out on another property, ensured no delay in getting things sorted and kept me updated along the way for possibly the shortest time between viewing and moving in. Best estate agent I have come across. The only thing I can say to describe her flawless service is #laurenforpresident
Paul · 4 September 2025
★★★★★ 5/5
TrustpilotI would just like to say what a breath…
I would just like to say what a breath of fresh air Shannon was on our viewing. No pushy sales patter, just an informative and helpful chat. Not only do you feel she is not looking just to make a sale but to sell to the right person. I would be more then happy if I was the vendor.
Lisa · 23 August 2018
Agent replied
Dear Lisa,
Thank you very much for the positive feedback and for taking the time to leave a review, it is much appreciated!
★★★★★ 5/5
TrustpilotI would just like to say what a breath…
I would just like to say what a breath of fresh air Shannon was on our viewing. No pushy sales patter, just an informative and helpful chat. Not only do you feel she is not looking just to make a sale but to sell to the right person. I would be more then happy if I was the vendor.
Lisa · 23 August 2018
Agent replied
Dear Lisa,Thank you very much for the positive feedback and for taking the time to leave a review, it is much appreciated!
★★★★★ 5/5
GoogleWe've been landlords letting out a property through Martin & Co for 15 years and have now sold it through them as well. They have always been fantastic and we are very happy with the service provided by Emmanuel, Gemma, Shannon and the rest of the team.
Clark · 13 February 2026
★★★★★ 1/5
GoogleAvoid if you can. Not good at all unfortunately. They don't bother repairing or fixing things (with different excuses), slow to respond and as usual they care only about money.
Also, be careful with property reports (but you already know that, right?): they don't put issues in the initial report and try to put as much as possible "new" issues in the final report.
And if they can "forget" returning some money to you that they owe, be assured that they _will_ forget to do it.
Alexey · 31 July 2023
Agent replied · 27 May 2024
Dear Mr Klimov,
Thanks so much for taking the time to leave us a review. I am a little surprised that you have chosen to give us just one star. You rented a managed property through our agency for 30 months, in that time reporting approximately nine maintenance issues, all of which were resolved promptly. Never during or after your tenancy (until seeing this review) did you ever express any level of dissatisfaction or raise any formal complaint.
With regards to you comment "they only care about the money". As a reminder, as an agency we have never charged you anything. They only money that we have ever handled is either your rent (which goes to the Landlord) or your deposit which is securely logged within the Deposit Protection Service.
With regards to your comments about "reports", I assume that this is a reference to the Inventory, Check in & Check out. As a reminder, in line with best practice, these are independently produced by a third-party company in line with AIIC guidelines. You had the opportunity to raise any questions or request amendments to the Inventory and Check In, but declined to do so.
At the end of your tenancy the Landlord sought a deduction against your deposit which you agreed to, making your review more surprising. The deduction was a compensatory amount for the following: -
Entrance Hall-
Numerous grubby marks to walls.
Grey Staining to Carpet (wouldn't come out with cleaning).
Lounge-
Grubby marked walls throughout.
Melted patch of carpet.
Kitchen-
Chips to kitchen units.
Scuffs to worktops.
Splash marks to walls.
Red pen marks on fridge (wouldn't come off with cleaning)
Sticky-pad residue to kitchen base level units.
Bedroom 1-
Blue, Orange and Black splash marks to walls.
Bleach type stains to curtains.
Once again, we are sorry if you felt in anyway dissatisfied with your tenancy and we do take all genuine feedback seriously.
Wishing you kind regards and all the very best for the future,
Martin & Co
★★★★★ 5/5
TrustpilotGreat service Lauren!
Lauren has been very communicative and thorough throughout. Happy to answer any questions we had or if she didn't know she would soon find out. Its been great working with Lauren on our new rental home! Thank you so much.
Emily · 14 November 2024
★★★★★ 5/5
TrustpilotVery good and professional service
I recently had the pleasure of dealing with Martin & Co Estate agents specially, operating with Mohammed and Shannon, and I can highly recommend them. From the very beginning, they were professional and helpful.Throughout the entire process, they were always available and responsive, answering any questions I had and providing me with regular updates on the progress of my purchase.What really sets this estate agent apart, however, was their personalised service. They went above and beyond to make sure I was happy with my purchase, even going so far as to arrange additional viewings.With them I found the perfect property and complete the purchase smoothly and stress-free. I would highly recommend this estate agent to anyone looking for a knowledgeable, honest and reliable property expert.
ROSA · 25 May 2023
Agent replied · 14 June 2023
Thank you so much for the review Rosa, we're really pleased you were happy with the service!
★★★★★ 5/5
GoogleAs a long standing contractor supplying our services to Richard, James and their team of Martin and Co Aldershot, we at Tailor Made Inventories are able to comment on the all round professionalism and great customer ethos the whole team have, they are a pleasure to deal in all areas
Sue Doughty
Director
Tailor Made Inventories
Sue · 28 May 2018
Agent replied
Hi Anne, Thank you so much for your kind words! It was our pleasure working with you and we was so happy to find you your dream home. Best wishes for the future.
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