Trusted Agent profile · Aldershot, Surrey

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Martin & Co Aldershot reviews

4.6

★★★★★ Excellent

370 reviews across 4 platforms

173 Victoria Road, Aldershot, Surrey, GU11 1JU

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Martin & Co's office in Aldershot, Surrey, at 173 Victoria Road, is rated 4.6 out of 5 across 370 reviews on four platforms, including 171 Google reviews rated 4.4.

4.4 / 5

171

Reviews on Google

This office

4.6 / 5

Reviews on Facebook

This office

5.0 / 5

Reviews on View Agents

This office

170

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Martin & Co agents were excellent when we were landlords, helping our tenants and us with any problems we had. When we came to sell we found their marketing ...Lynn, 13 November 2024Read the review from sellers

About Martin & Co Aldershot

We are proud to serve the communities of Aldershot and surrounding area providing expert advice and support across all areas of the property market. Directors Richard Oldaker and James Wiggins co-founded Martin & Co Aldershot in 2009. Richard has over 18 years of experience in property and has authored a book on the industry. Both Richard and James are passionate providing customers the very best support with all of their property needs. Aldershot is a hugely popular location for commuters, as it's only one hour's drive from South West of London and offers good motorway links and a mainline train station to the Capital. The dedicated team at Martin & Co Aldershot is able to advise on all aspects of sales, lettings and property management, and together they ensure each and every individual receives a tailor-made service to suit their precise needs. If you're looking for a home to buy in the area or have a property to sell, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Aldershot on 01252 311974

Reviews

Every review we hold for the Aldershot office, from every platform, shown as written. First names only.

1/5

Google

I know this review is late, but I believe it’s better to share my experience than never. We moved out in October 2025, and unfortunately our experience with Martin & Co Aldershot was very disappointing. Within days of moving in, my wife became trapped inside the kitchen because the door jammed shut. I called our property manager, and the first response I received was, “How did you get my number?” rather than addressing the emergency. We were told to remove the lock, and when we did, we found it had been clogged with paint from a recent decorating job. They promised to repair it but never did. To make matters worse, money was later deducted from our deposit for this issue, even though it was clearly caused by the poor paintwork before we moved in. I have attached photos. A week later, the cooker stopped working. We provided the correct measurements, but they ordered the wrong size. It took around 4-5 weeks before we finally had a working cooker, forcing us to spend extra money on takeaway food. We also reported water leaks in the bathroom and entrance, but no proper inspection was ever carried out, and the damage remained when we moved out. Throughout our tenancy, we always paid our rent on time. However, when we requested a landlord reference after giving two months’ notice, we were told we had to pay the following month’s rent in advance before they would provide one. We paid simply to avoid delaying our move. Martin & Co also lost their own set of keys. After we moved away, we had to arrange access for contractors ourselves. Despite asking them to return our keys to our friend in person, they left them in a letterbox without informing anyone. The deposit process was equally frustrating. It took well over a month to receive our deposit back. Every time I asked, I was told the landlord wasn’t responding. I eventually had to raise a dispute through the tenancy deposit scheme before any progress was made. We also accepted deductions we disagreed with simply because we couldn’t afford further delays. At the beginning, the team was friendly and keen for us to leave a review. Unfortunately, when maintenance issues arose and the tenancy ended, the level of service changed completely. Based on our experience, I cannot recommend Martin & Co Aldershot. If you rent through them, document everything, keep records of all communication, and take plenty of photos when you move in. 206 GU11 1HS

Ravindu · 8 August 2026

Agent replied · 22 August 2026

Thank you for sharing your experience. We are sorry to hear that you were unhappy with aspects of your tenancy. However, we do feel it is important to clarify a number of points in the review, as some of the statements made do not reflect our records. In relation to the kitchen door, the contact was made with a junior member of our team on their personal mobile phone at night, rather than through our out-of-hours reporting procedure. We understand that the staff member may initially have been confused as to who was calling and the reason for the call, particularly given the time and the way the call was made. Nevertheless, they did assist you and tried to help with the situation. We also need to clarify that no deduction was made from the tenancy deposit in relation to the kitchen door, contrary to the statement in this review. Regarding the property's keys, we have no record of any keys being lost. We appreciate there may have been frustration regarding arrangements for access following the tenancy, but the suggestion that Martin & Co lost the keys is not supported by our records. We take genuine concerns about maintenance, communication and the end-of-tenancy process seriously, and we are always willing to review individual cases based on the records held. However, we believe it is important for prospective tenants reading this review to have a balanced and accurate account. We are sorry that the tenancy did not meet your expectations, but we cannot agree with several of the assertions made in this review.

5/5

Google

My partner and I just had confirmation of our first ever property purchase, and we can’t thank Ellie at the Aldershot branch of Martin & Co enough for all her help throughout the process. From start to finish, Ellie was incredibly patient, supportive, efficient, and genuinely kind. Buying your first home can feel overwhelming at times, but she was always there to answer questions, keep things moving, and reassure us every step of the way. Her communication was excellent, and nothing ever felt like too much trouble. We’re so grateful for everything she did to help make this experience such a positive one. Thank you again, Ellie; we couldn’t have asked for better support for our first home purchase!

Charlotte · 22 May 2026

Agent replied · 22 August 2026

Thanks so much for the review Charlotte, You were amazing buyers and thanks for sticking with it when things took a bit of a turn! We hope you are enjoying your new home. Kind Regards,

5/5

Google

We have recently sold our son's flat in Aldershot through Martin and Co (as he is currently living in Canada) Ellie, James and Emmanuel have been very professional and supportive at all times. We were updated regularly with the process of the sale and if we had any questions they were always so quick to respond. We would difinitely use Martin and Co in the future. Thank you to the whole team at Martin an Co

Sally · 22 May 2026

Agent replied · 22 August 2026

Thanks Sally, You were amazing to work with, thanks for your support along the way. We got there in the end! Let us know when you need your home valued! ;) Kind Regards, Martin & Co

5/5

Google

Excellent service from Lauren Boniface at Martin & Co Aldershot. Lauren was always friendly, helpful, and very professional throughout the whole process. She made everything smooth and stress-free, keeping me informed and answering any questions quickly. Thank you, Lauren, for your outstanding support and excellent customer service. I highly recommend Lauren and Martin & Co Aldershot to anyone looking for a reliable and professional letting agent.

Ramanan · 22 April 2026

Agent replied · 22 August 2026

Thanks for the amazing review Ramanan.

5/5

Google

I am currently residing in India, and arranging a physical viewing of the property was not feasible for me. However, Lauren went above and beyond by organizing a virtual tour over a video call. She was extremely thorough and patiently …

Aniket · 22 February 2026

Agent replied · 13 April 2026

Thanks for the review Aniket, Lauren always goes the extra mile!

1/5

Google

Rude. In response to your message, no it was directed at Martin and Co. To add we've had no wetroom for 2 months and Martin and Co doesn't seem that phased- ridiculous for a small job might I add!! So all in all I'd say shabby service all around. Maybe don't respond to comments jumping the gun ay.

Ainsley · 1 August 2026

Agent replied · 22 August 2026

Dear Ainsley, Thanks for taking the time to leave us this review. Unfortunately, you have not provided anything tangible that we can look into. If this is genuine, please reach out so that we can investigate. I see you have left 1 star reviews now for multiple letting agents, perhaps this was meant for someone else? Kind regards, Martin & Co.

1/5

Google

Do not rent with these people. They have zero support for tenants. They took all of our deposit for stupid reasons. There are other good agents around who support tenants and be reasonable. With the housing prices if agents are stealing all of our deposit how are we supposed to afford our basic needs or rent another house??

AB · 22 July 2026

Agent replied · 22 August 2026

Thank you for taking the time to leave your feedback. We are sorry to hear that you feel disappointed with your experience. We take our responsibilities to both landlords and tenants seriously, and we always aim to ensure that the end-of-tenancy process is fair and transparent for everyone involved. This includes making sure that landlords’ properties are returned in an appropriate condition, while ensuring that any proposed deductions from a tenant’s deposit are reasonable and supported by evidence. Where deductions are proposed, the condition of the property is assessed against the relevant inventory and independently reviewed by an AIIC-registered inventory clerk. Any proposed contribution is then presented to the tenant, who has the opportunity to agree or disagree. If an agreement cannot be reached, the deposit scheme’s independent dispute resolution process is available to provide a further review. We understand that moving home can be expensive and that deposit funds are important to tenants. Equally, landlords need to have confidence that their property is being properly looked after and that, where genuine costs arise from a tenancy, these are dealt with fairly and through the appropriate process. As this review has been posted under an alias, we are unfortunately unable to identify the tenancy concerned and therefore cannot comment on the specific circumstances raised. We would be very happy to review the matter directly if the reviewer contacts us with the relevant tenancy details. Our aim is always to provide a professional and balanced service that protects the interests of both landlords and tenants.

5/5

Google

Thank you so much for your amazing help! You made finding and renting this flat fast, smooth, and stress-free. I truly appreciate your hard work and great communication.Many thanx to Galiye Mutlu she is so friendly .

Shyie · 19 August 2026

5/5

Google

We rented a flat with Martin & Co in Farnborough and honestly it was a very smooth and great experience. I don't usually write a review but they truly deserve the recognition. The team was professional, helpful, fair and genuinely decent throughout the whole process. We never felt pressured or that things were simply about money, which is unfortunately not always the case with other letting agencies. If we moved back to Farnboroug one day , we'll definitely rent through them, we can't recommend them enough. A special thank you to the property manager Gemma Flurry ,who was always there helping and sorting out any issue. Her professionalism and kindness made a real difference.

Martina · 20 August 2026

5/5

Trustpilot

Aldershot

Aniket · 3 February 2026

5/5

Trustpilot

First class service, from start to finish.

I couldn't be more impressed with the service I received from the very start. I was a bit worried as I had not moved house for over 30 years, but I had no need to worry at all. Emmanuel and Catlin kept me informed throughout the whole process. I can highly recomend Martin and co.

Michael · 20 January 2026

1/5

Google

I purchased a property through Martin & Co last Monday. On the morning of completion, I was informed by the agent that there had been a leak. We were supposed to move into our first home that day, but instead we found ourselves with nowhere to go. The condition of the property was shocking, it looked abandoned, with green moss on the carpets and clear signs of long-term water damage. This was not disclosed to us in advance. When I tried to raise my concerns, the lettings representative was extremely rude, saying she had “already wasted 20 minutes” on me and that the conversation was over. Considering that we have spent several hundred thousand pounds on this property, this dismissive attitude was completely unacceptable. To make matters worse, on several occasions we were told by Martin & Co that we were “ready to exchange” when we were not, creating unnecessary stress and confusion. I cannot recommend Martin & Co based on my experience. They were unprofessional, misleading, and unwilling to provide basic customer service at a critical time.

Dávid · 4 October 2025

Agent replied · 9 October 2025

Dear David, I am sorry to read of your disappointment and the distress caused by the situation you encountered after completion. We fully appreciate how upsetting it must have been to discover the damage that had occurred in the property, and it is certainly not an outcome anyone would have wished for. It is important to clarify a few points. The property was vacant throughout the conveyancing process, and during that time we were not managing it or carrying out inspections. Unfortunately, we were unaware of the internal leak until after completion. As estate agents, responsibility for the property during that period does not sit with us. Your solicitor strongly advised you to arrange a final inspection before exchange of contracts. This is a routine but important step designed to ensure a buyer is satisfied with the property’s condition before committing. We would have willingly arranged such a visit at no cost, but you declined to take this advice. This decision is key to understanding how matters later unfolded. Following completion, you and a family member attended our office to raise your concerns. We did meet with you and took the time to listen. However, it was during this meeting that the discussion became heated on your side, which placed colleagues, including staff who had not been involved in the sales process, in a very difficult position. I want to be clear that our staff remained professional throughout and sought to explain the limits of our role, even in challenging circumstances. We do not accept that we acted in a misleading or unprofessional manner at any stage of the transaction. That said, we genuinely regret the circumstances you found yourself in and the distress this caused. I wish you well in the future and remain saddened that the purchase ended on such an unfortunate note. Kind regards, James Wiggins Director

5/5

Trustpilot

Lauren and the team at Martin & Co…

Lauren and the team at Martin & Co Aldershot have been fantastic at walking us through the process of renting. Wonderful communication and patiently answering all our questions. Would recomend.

DANIEL · 9 September 2025

Agent replied · 13 October 2025

Thanks Daniel, you were also brilliant to deal with!

5/5

Trustpilot

We are beyond greatful towards…

We are beyond greatful towards Stephanie and the whole team at ‘Martin and Co’, they have been extremely professional,knowledgable and helpful throughout our renting and Shanon has been a star during the process of buying.She provided guidance and helped to negotiate on our behalf.All our questions and concerns regarding the property was dealt very quickly and efficiently and the team service quality is exceptional.We highly recommend Martin and Co if anyone is looking to rent, buy or sell a property.

Anisha · 25 May 2023

Agent replied · 14 June 2023

Thank you so much for the review Anisha and also the cards and gifts, it was very kind of you!

5/5

Trustpilot

My Agent

Lauren Boniface our agent since day one of meeting her at Pembroke Mews was very accomodating and helpful. We told her what we needed and she went out of her way to assist. She was patient throughout the viewing and to be honest very clear and thorough.

Asad · 26 November 2025

5/5

Trustpilot

Lauren was amazing

Lauren was amazing, she helped me sort out an apartment really quickly and easily- couldn't have been better :)

Emily · 28 August 2025

Agent replied · 13 October 2025

Your right Lauren is Amazing. So glad that you had a good experience!

5/5

Trustpilot

I have dealt with Martin & Co for Several years

I have dealt with Martin & Co for several years and have had contact from the directors downwards at various times, everyone who works for them are friendly, professional and very responsive. The lettings department are quick to respond and very professional at all times. I have just sold my property through Martin & Co and Mohammed went above and beyond, responded super quickly to any questions or issues and made the whole transaction fairly painless and at times, funny :) . If I need an Estate Agent in the future, Martin & Co will be my first point of contact. Thank you Mohammed again!

Charlotte · 10 August 2024

5/5

Google

From start to finish, Martin and Co were flawless and efficient with how they handled the let and the time frame in which it was executed. My friend recently became a council tenant owing to his disability and quite honestly most letting agents we approached just shut him down. Jacob showed him his property of interest without any hesitation. He contacted him afterwards, as he said he would, and when the offer was accepted by the landlord- he kept him updated at all times throughout. There was a bit of a kerfuffle with misinformation from the council which involved Richard dealing with part of the let and he too just effortlessly got this over the line. At times we also spoke with Muhammad at the office and everyone throughout the process was polite and helpful. They truly provided a caring and efficient service. Thank you so much for your understanding as your open mind saved my friend becoming homeless. 🙏🏻

Simi · 29 June 2024

5/5

Google

I purchased a property via Martin & Co. The team has been nothing but supportive, kind and understanding through the whole process. It was a special privilege to work with Emmanuel Kastis specifically. No questions went unanswered, and no …

Abbas · 22 February 2026

Agent replied · 13 April 2026

Thanks Abbas, so glad we got there in the end! I hope you and your family enjoy the house.

5/5

Google

Emmanuel kept in contact throughout the whole process and helped me understand each step. Overall easy to work with would recommend!

Sarah · 13 March 2026

1/5

Google

We had booking with these guys and went to view a property on 12th Feb in Aldershot where the agent jamie who was showing us property told us we can park on the estate where property was. We did as he said, viewed property and now we got a parking ticket. On contacting martin and co about the ticket we been told that its our responsibility that we have to pay the fine because there was sign all over development and we are responsible where we park the car. I was forced to pay the fine. I would like to inform all buyers and sellers please do not go forward with this company. That was a very bad business. Tricking people. The whole company should be ashamed.

Amrish · 25 April 2020

Agent replied

Dear Amrish, Thank you for your review. As you know, Jamie completely refutes your claim. You arrived at the property early before Jamie had got there and, unbeknown to Jamie at the time, had already parked your vehicle in a permit holders space, despite there being signs everywhere saying "Permit Parking Only". It was only after you informed us that you had received a ticket in the post that we became aware. We did offer at the time to pay 50% of the ticket value as a gesture of good will but did not hear back from you making this review all the more surprising. Kind Regards, James Wiggins Director 01252 311974

5/5

Trustpilot

Katie has been extremely helpful…

Katie has been extremely helpful professional and patient. I have no hesitation in knowing that I can call or email and Katie will deal with any issues regardless of whether they are big or small in the same professional and understanding manner. Katie will always find a way to get things done as quickly as possible and will always be considerate around ensuring that we are impacted as minimally as possibly.

Carl · 24 July 2024

5/5

Google

Ellie and Emmanuel in the sales team have been absolutely fantastic while helping my partner and me search for a property to buy. They’ve been knowledgeable, proactive, and genuinely supportive throughout the process, always keeping us …

Shannon · 22 February 2026

Agent replied · 13 April 2026

Thank so much Shannon & Richard!

5/5

Trustpilot

We had excellent service from James and…

We had excellent service from James and all his colleagues at Martins in Aldershot. They were so efficient - all phone calls promptly answered, information shared with the team so anyone could tell us the latest news about our house sale, and information passed on to us at the earliest opportunity. They were also a very friendly and helpful group of people and although our sale took longer and was more complex than expected, they maintained a cheerful yet professional approach throughout.

Margaret · 12 October 2018

Agent replied

Dear Margaret,Thank you for taking the time to leave a review, we will make sure your comments are passed onto James and the team. All the best!

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Questions about Martin & Co Aldershot

How many reviews does Martin & Co Aldershot have?

Martin & Co's Aldershot office has 370 reviews across four platforms: 171 on Google, 28 on Facebook, 1 on View Agents, 170 on Trustpilot.

What is Martin & Co Aldershot's rating?

Martin & Co Aldershot is rated 4.6 out of 5 across all 370 reviews, and 4.4 out of 5 on Google from 171 reviews.

Where is Martin & Co's Aldershot office?

Martin & Co Aldershot, 173 Victoria Road, Aldershot, Surrey, GU11 1JU.

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