Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy interaction with Your Move has been through seeking and securing a house to rent. Sam from the Kingsthorpe office initially showed me round the property and was knowledgeable (about the property and the local area) and able to answer all my questions. Since applying to rent the property, I can't fault the service from Gareth (from the town office), who has guided me through the whole process, keeping me informed all the way, managing all the referencing and paperwork, and everything has gone as smoothly as it could. Thanks very much!
* Updated 12/23 - having now vacated, there has been nothing negative about the service from YourMove from start to end. Communication has always been good, polite, and with a timely response always. Muhtasin has just been in contact regarding my deposit, and has arranged its return immediately. Thank you very much. Happy customer & would not hesitate to use YourMove in the future.
Neil · 13 December 2023 · Your Move Northampton
Agent replied · 30 July 2023
Thank you, Neil, for your five-star review. We really value your opinion and are delighted to learn you received excellent customer service and your expectations were met. We will pass on your kind words to Sam and Gareth. Enjoy your new home!
★★★★★ 4/5
GoogleI had an amazing experience with this company. Particularly one member of staff that stood out to me was Sandra Prawda; she was so kind and extremely patient with me and answered all my questions. She guided me through the process of the application with ease and made my overall experience very easy and enjoyable. I definitely recommend this firm as it appears that its employers love what they do and are very respectful to the customers.
Angelina · 12 December 2023 · Your Move Northampton
Agent replied · 11 December 2024
Angela, Thank you so much for taking the time to write these lovely words about your experience. Sandra and the team were over the moon to receive this review!
★★★★★ 4/5
GoogleWe had YourMove market our property after unsuccessfully using another agent for 3 months beforehand. They were very professional and communicated well. The biggest strength was towards the end of the process where it was tricky and Jess helped manage the conveyencing and liaise with others in the chain. She was a lifesaver. Agents cost a lot of money, but they truly earned it, particularly through Jess’ proactiveness. We would use again.
The · 9 December 2023 · Your Move Duston
Agent replied · 30 December 2023
Thank you, Leigh and Jackie, for your recent review. We really value your opinion and are delighted to learn you received excellent service from Jess, our Sales Progression Manager. She is absolutely thrilled to receive your comments and happy that she has been able to assist you.
★★★★★ 4/5
GoogleI had an amazing experience with this company. Particularly one member of staff that stood out to me was Sandra Prawda; she was so kind and extremely patient with me and answered all my questions. She guided me through the process of the application with ease and made my overall experience very easy and enjoyable. I definitely recommend this firm as it appears that its employers love what they do and are very respectful to the customers.
Angelina · 9 December 2023 · Your Move Nolan Throw Northampton (Ground Floor)
Agent replied · 8 December 2024
Angela, Thank you so much for taking the time to write these lovely words about your experience. Sandra and the team were over the moon to receive this review!
★★★★★ 5/5
GoogleThank you Rachel. You are very kind and extremely helpful
Alicja · 9 December 2023 · Your Move Abington
Agent replied · 30 December 2023
Alicja, Thanks for your recent five star review and positive feedback. We will pass on your kind words to Rachel.
★★★★★ 4/5
GoogleThis is a good agency for sales or letting we meet there a lot of nice and kind people we had a lot of help from all of them but specially from Codie Mitchell thank you all !!
Kind regards !!!
Andrei · 9 December 2023 · Your Move Abington
Agent replied · 30 December 2023
Thank you, Andrei for your recent review. We really value your opinion and are delighted to learn you received excellent service from Codie. It is great to hear you were so well looked after. Codie is thrilled to have received your comments as well.
★★★★★ 5/5
GoogleRachel has been extremely helpful in all aspects, always happy to answer any questions we have and gets things sorted before she leaves for the day. Work highly recommend.
Deanne · 9 December 2023 · Your Move Abington
Agent replied · 30 December 2023
Deanne, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Rachel. It really is appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Laura · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Laura, thanks for the 5 stars!
★★★★★ 5/5
GoogleAlways had an excellent experience with the services they provide.
Neethu · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Neethu, thanks for the 5 stars and the positive feedback!
★★★★★ 5/5
GoogleSiobhan and the team are wonderful people. We are satisfied with the way we were attended to.
Stanley · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Stanley, Thanks for your recent five star review and positive feedback. We will pass on your kind words to Siobhan in our property management department.
★★★★★ 4/5
GoogleA big thank you to Maddie Morin for her role in organising essential services desperately needed in the rental property.
Itayi · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Itayi, thanks so much for taking the time to leave us a Google review and highlighting the service you received from Maddie. It really is appreciated.
★★★★★ 5/5
GoogleKaren Coleman is a very professional and helpful - Lettings Co-Ordinator, it was a pleasure to cooperate with You. Many thanks
Igors · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Thank you very much, Igors, for your kind five star review. We are delighted to hear you have been so pleased with the service you received from Karen in our Property Management Department.
★★★★★ 5/5
GoogleSiobhan from your move was very responsive and she’s so professional at what she does and this makes my whole process of renting very easy. Thank you
Shittu · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Shittu, Thank you for taking the time to share your experience. Siobhan was over the moon to receive this review!
★★★★★ 5/5
GoogleIulia from Yourmove has been very helpful. She responds to the queries quickly and make sure tenant's issues are sorted.
Mohammed · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Mohammed, thanks for sharing your experience and for the positive feedback. We will pass on your kind words to Iulia.
★★★★★ 1/5
GoogleWanna start of this review by saying the Thomas lack the “manager” is completely unhelpful, he never answers emails and even admitted he ignored it.
I’ve asked him several times to help me with my matter and still hasn’t been dealt with.
I’ve asked to collect my personal items that I have left behind in the property but he didn’t even answer until 2 weeks later when I had to message and message again.
Then claims I can’t collect them because it’s too late but never actually answered my messages untill too late.
I think this is completely unacceptable and a joke.
Then trying to charge us extortionate prices to repair things £300 nearly for wall filler when it’s £5 in home bargains.
Then trying to charge us £150 for a trellis replacement we didn’t even break it was the wind but it’s for £150 when there £20 off eBay
Edit- Peter, you did not help me one bit. You lack replies, like Tom did clearly just try to avoid the problem.
All I wanted was my 25 pound clock back and you couldn’t even give me that because yet again, lack of replies were happening.
So don’t try and say you, or your colleagues helped me because you didn’t
Useless management
Charlotte · 8 December 2023 · Your Move Northampton
Agent replied · 30 July 2023
Charlotte, We have tried to contact you several times to discuss this matter. Thomas has been working to try and settle your security deposit after your tenancy ended. Apologies if you don't feel his responses have been satisfactory. Unfortunately, the landlord was unhappy with the condition the property had been returned in at the end of your tenancy. The landlord has provided detailed invoices for the costs they have incurred and is looking to claim these costs back from your security deposit.
Your security deposit remains protected with MyDeposits, a government approved deposit scheme. If you do not agree with the landlord's deductions, you can raise a dispute with the deposit scheme, and the outcome will be decided by their Dispute Resolution Service.
★★★★★ 5/5
GoogleIulia who will go the extra mile to help and support landlords and tenants. Couldn’t thank her enough for helping my tenant navigate her way through bills, providers and all services required with her move, great helping hand from Iulia, and fantastic customer centric culture, 100% recommend
Lobna · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Lobna, Thank you so much for taking the time to write these words about your recent experience. Iulia was over the moon to receive this review!
★★★★★ 5/5
GoogleThe team at your-move was very supportive from the very first day they reserved for us the house. They communicated their progress all the time and when we were successful with the application they made sure the house was in a very good condition. Am pleased with the services especially my key worker Siobhan. Thanks very much.
Sharon · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Thank you, Sharon, for your five star review. We really value your opinion and are delighted to learn you received excellent service from Siobhan and the property management team. It is great to hear you were so well looked after.
★★★★★ 5/5
GoogleAs a first year Uni student understanding the progress of getting a house and confirming everything was quite scary and confusing. But Your Move were very helpful, especially Sandra. She was very understanding and informative answering every question we had no matter how silly it probably was. Very good service from her and I recommend this to anyone 100%
Archie · 8 December 2023 · Your Move Northampton
Agent replied · 6 February 2024
Thank you, Archie, for taking the time to review our services and share your experience. We are happy to hear that Sandra in our Student and HMO Department has been helpful and that your expectations were met. We wish you all the best with your studies.
★★★★★ 5/5
GoogleVery pleased with Rachel and the whole team at the Abington office. They got us a good price for our flat in a challenging market and dealt well with the inevitable issues that arose during the sale process!
Stephen · 2 December 2023 · Your Move Abington
Agent replied · 30 December 2023
Stephen, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Rachel and the team. It really is appreciated, and we wish you all the best for the future.
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 30 November 2023 · Your Move Duston
Agent replied · 30 December 2023
Michael, thanks for the 5 stars!
★★★★★ 4/5
GoogleRating only, no written review.
Richard · 30 November 2023 · Your Move Abington
Agent replied · 30 December 2023
Thanks Richard!
★★★★★ 5/5
GoogleAn excellent service from Rachel, thank you for making our process painless and your great communication skills made it easier as well
Hyde · 30 November 2023 · Your Move Abington
Agent replied · 30 December 2023
Hyde, Thanks for your recent five star review and positive feedback. We will pass on your kind words to Rachel.
★★★★★ 5/5
GoogleFound your move very helpful through my whole let process, would definitely recommend, many thanks to Rachel for making that happen
Ben · 30 November 2023 · Your Move Abington
Agent replied · 30 December 2023
Thank you very much, Ben, for your kind five star review. We are delighted to hear you have been so pleased with the service you received from Rachel.
★★★★★ 5/5
GoogleCodie has been amazing and really helpful in finding me and my wife a house to rent. Excellent service :)
Ikpomosa · 30 November 2023 · Your Move Abington
Agent replied · 30 December 2023
Ikpomosa, thanks so much for your five star review. We will pass on your kind words to Codie and we wish you all the best in your new home.
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