Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
GoogleInterface with Jake was easy, all appointment were punctual.
With no chain the the completion took six weeks. A minor point - some information flow between seller / agent / solicitors could have been faster
Sharmini · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Sharmini, for your kind feedback! We’re glad Jake was able to make the process easy and that the completion went smoothly. We appreciate your note about the information flow and will take that on board to ensure an even better experience in the future. Thank you for choosing William Rose!
★★★★★ 5/5
GoogleVery pleased with the overall service. A buyer was found within a week and William Rose vetted the buyer and confirmed he had the means. Communicated with me regularly over the solicitor process and informed me immediately if there were any developments.
Jay and Jake were excellent so thank you William Rose !
Ian · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Ian, for your wonderful review! We’re delighted to hear that you were pleased with the service and that Jay and Jake were able to assist you throughout the process. Ensuring a smooth and well-communicated experience is our goal, and we’re glad we could achieve that for you. Thanks for choosing William Rose!
★★★★★ 5/5
GoogleEfficient and straight forward! No hidden fees! We had a great experience with william rose. Renting was quick and smooth. Communication flow went well, keeping us updated on all steps of the process which was quite reassuring.
Tatiana · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Tatiana, for your lovely review! We’re so pleased to hear that your renting experience with William Rose was smooth and straightforward. Clear communication is key to us, and we're glad it helped reassure you throughout the process. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleSelling my first home was long and complicated to say the least especially as I live abroad! However Jake and Sean were great throughout the process, I had multiple viewings and offers that they managed within days, and despite the initial 2 offers falling through due to external circumstances, both helped maintain and manage relationships and were very helpful in chasing up solicitors/all parties involved when needed - thank you so much for making a very stressful process a little less stressful - I’d highly recommend!
Lauren · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Lauren, for your detailed and positive review! We’re so glad Jake and Sean could help manage your sale efficiently, especially given the complexities of selling from abroad. We know how stressful the process can be, and we’re pleased we could make it a little less so for you. Thank you for recommending us!
★★★★★ 5/5
GoogleI can highly recommend William Rose Estate Agency in Woodford Green. Jake and the team are really helpful, reliable and professional. Keeping me updated on my house sale and seeing it through to completion. Many thanks to Jake and all the team at William Rose.
Jacqueline · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Jacqueline, for your high recommendation! We’re so pleased that Jake and the team were able to keep you informed and guide your house sale through to completion. Your satisfaction is our priority, and we’re glad we could help make the process smooth and successful.
★★★★★ 5/5
GoogleWe recently sold our house through William Rose. They were excellent - Jay especially went above and beyond to make sure the sale went smoothly. We were very impressed with the service we received, nothing was too much trouble. Highly recommend!
Alex · 26 July 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Alex, for your glowing review! We’re thrilled that Jay and the team were able to make your house sale a smooth and positive experience. Going above and beyond for our clients is what we strive for, and we’re so pleased that you felt well taken care of. Thank you for recommending us!
★★★★★ 5/5
GoogleGreat service from Jay and the team.
John · 12 July 2024 · William Rose Redbridge
Agent replied · 9 December 2024
Thank you, John, for your great review! We’re glad to hear you had a positive experience with Jay and the team. We’re committed to providing excellent service, and we appreciate your feedback!
★★★★★ 5/5
GoogleRating only, no written review.
Zia · 29 May 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Zia, for your 5-star rating! We appreciate your support and are glad we could provide you with great service. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI highly recommend William rose estate agents as they were down to earth and made the selling experience easy.Special thanks to Jake and Sean for all their help.
Elizabeth · 22 May 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Elizabeth, for your high recommendation! We’re glad to hear that Jake and Sean made your selling experience easy and down-to-earth. It was our pleasure to assist you, and we appreciate your feedback!
★★★★★ 4/5
GoogleProvided a professional service from the outset . Ben and his team handled all the negotiations with the prospective buyers and achieved a quick sale at a competitive price. If the opportunity arose would use William Rose again
Tom · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Hi Tom, thank you for your rating and kind words - we would be very pleased to work with you again in the future!
★★★★★ 5/5
GoogleAbsolutely brilliant service from the William Rose team. Ben and Sean have made buying and selling and the move day go like clockwork. Very professional and extremely friendly, they really know the house selling business inside and out. Would definitely recommend them if you are looking for a stress free journey to your next home!
Louise · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Dear Louise, we are so pleased to to hear your had such a positive experience with our service. Thank you for taking the time to share your feedback!
★★★★★ 1/5
GoogleI originally trusted William Rose because of the positive online reviews, but my experience with Ben has been just negative. I viewed a flat first when it wasn't even on the market yet, I proactively and constantly engaged with Ben for over 2 months despite getting back a bare minimum communication after several reminders and 4 seriously good offers. At a certain point, I decided to pause as bidding against myself was non-sense (especially in the current market circumstances) and also because every single time my offer was rejected, they were constantly asking for 10K more (surprise!) despite the twin flat next door (also 5 sqm bigger) being sold by the same agency for much less only a few weeks earlier. My last two offers were described by Ben himself as fantastic, but he always failed to communicate them properly to the seller and I always had to chase him for a response. Despite this lack of communication, I actively kept calling the office and send emails weekly to have an update, I also reopened the conversation after pausing it when my fourth offer was rejected again. The only week I couldn't follow up was the last one as I had an health emergency and stayed at the hospital for three days. As soon as I came back home, I rang William Rose office not once, but twice the same day asking for Ben and an update about the flat's situation again. He never returned my call and then at the end of the same day the agency changed the flat status as under offer without any notification. I cannot describe how disappointed, frustrated and upset I am, hence I decided to let the agency's owner know about this situation. I appreciate Jay promptly replied, but it was only to protect his own business (not to understand the bad service provided) which drove me insane as I cannot stand hypocrisy. My point is not about the final outcome led by a terribly bad communication, but on the way this sale process has been poorly handled by Ben and William Rose. I understand this is a wild and unregulated market, but I would expect the minimum respect (such as returning a phone call) for the people involved in this stressful and life changing process.
Cristina · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Dear Cristina Salvi
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the negative experience you had with our service.
Your input is valuable to us, and we understand your frustration.
Our goal is to provide exceptional service to all our customers, and we regret that we fell short of your expectations this time.
We are dedicated to making improvements based on customer feedback, and your comments will be taken seriously.
Please feel free to contact us directly at 020 8504 2440 or hello@william-rose.com if you wish to discuss this matter further.
Once again, we apologise for any inconvenience you may have experienced,
Thank you for bringing this to our attention.
Sincerely, the william rose team
★★★★★ 5/5
GoogleFrom beginning to end we received a smooth & professional service, Ben & Alannah were brilliant, they made the process more bearable!
Andrew · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Thank you so much for taking the time to share your experience with us Andrew! We're thrilled to hear that Ben and Alannah provided you with a smooth and professional service. Delivering exceptional customer service is at the core of what we do, and it's wonderful to know that they made your experience more bearable. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleI've recently bought a property through William Rose. The process was excellent throughout and my wishes were honoured. Thank you to Ben and Alannah. 10 stars if the option was available
Cemal · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Hi Cemal, thanks so much for your really nice review, it's a shame there is no 10 star option ☺️. We hope you enjoy your new property!
★★★★★ 5/5
GoogleI've used William Rose for both sales and lettings, with their expertise they efficiently sold my home and rented out one of my properties in a timely manor. Both Ben and Adrian have been extremely professional, friendly and honest throughout the whole process. I have used other agents in the area previously and William Rose has provided the best service.
Alex · 13 May 2024 · William Rose London
Agent replied · 15 June 2024
Thank you, Alex, for entrusting us with both your sales and lettings needs. We're thrilled to hear that our team was able to efficiently sell your home and rent out your property in a timely manner. Ben and Adrian take great pride in delivering professional, friendly, and honest service, and we're delighted that they exceeded your expectations. Your feedback means a lot to us, especially knowing that we've provided you with the best service compared to other agents in the area. We appreciate your kind words and look forward to continuing to serve you in the future!
★★★★★ 5/5
GoogleBrilliant service from Ben, Alannah, and Sean at William Rose who helped us with buying our new house and selling our flat. Top service throughout and always available to answer questions and provide updates. Would definitely recommend.
James · 28 April 2024 · William Rose London
Agent replied · 11 April 2025
Thank you so much for taking the time to share your positive experience with us James! We're thrilled to hear that Ben, Alannah, and Sean were able to provide you with five star service during the process of buying your new house and selling your flat. It's fantastic to know that they were readily available to answer your questions and provide updates, ensuring a smooth experience for you.
★★★★★ 5/5
GoogleRating only, no written review.
Lydia · 28 April 2024 · William Rose London
Agent replied · 22 October 2024
Thank you, Lydia, for your 5-star rating! We’re happy to know you had a positive experience with William Rose. If there’s anything more we can do for you in the future, please don’t hesitate to reach out!
★★★★★ 5/5
GoogleGreat team and a brilliant service, thanks for making my move stress free.
Nicholas · 28 April 2024 · William Rose London
Agent replied · 15 June 2024
Thank you so much for your kind words and positive feedback Nicholas! We're thrilled to hear that our team at William Rose was able to provide you with a brilliant service and make your move stress-free.
★★★★★ 5/5
GoogleSo refreshing to use such a professional and knowledgeable company, they made the process of selling our house so smooth, I would recommend them to everyone.
Paul · 28 April 2024 · William Rose London
Agent replied · 22 October 2024
Thank you, Paul, for your wonderful review! We’re glad to hear that our team’s professionalism and knowledge made your house sale process smooth. We appreciate your recommendation and are here to help with any future needs!
★★★★★ 5/5
GoogleVery helpful Estate agents who gave good advice when we sold our property
John · 20 April 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, John, for your great feedback! We’re glad to hear you found our advice helpful during your property sale. It was a pleasure working with you, and we appreciate your trust in us.
★★★★★ 5/5
GoogleI highly recommend William Rose, I recently used them when moving home and they went above and beyond what I expected.
Completely professional with great attention to detail, they made the process very pleasant.
Paul · 20 April 2024 · William Rose Redbridge
Agent replied · 19 June 2024
Thank you so much for your glowing recommendation of william rose Paul! We're thrilled to hear that we were able to exceed your expectations during your recent home move.
Providing a completely professional service with great attention to detail is at the core of what we do, and we're delighted that this made your moving process pleasant and stress-free.
★★★★★ 5/5
GoogleJay and his team sold our house in record time during a quiet time in the market. Great communication throughout. I would highly recommend them who wants a 5 star service.
Graham · 20 April 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Graham, for your excellent review! We’re thrilled that Jay and the team could sell your house quickly, even during a quieter market period. Great communication is key to our service, and we’re glad we could deliver that for you. Thank you for recommending William Rose!
★★★★★ 5/5
GoogleI was extremely satisfied with the service provided by William Rose, who sold my Mothers apartment for me recently. They offered sound advice from the start and supported me through the whole process up to and including the day of completion. Their communication skills are excellent.
Gillian · 20 April 2024 · William Rose Redbridge
Agent replied · 24 October 2024
Thank you, Gillian, for your wonderful review! We’re so pleased that we could support you through the sale of your mother’s apartment. Clear communication and sound advice are what we strive for, and we’re glad we could provide that throughout the process.
★★★★★ 5/5
GoogleHighly recommend William Rose, with a special shout out to Gok. We first used William Rose to rent a home and then subsequently purchased our first home through them! Both as a tenant and as a buyer the service was excellent, great communication and friendly staff. Should we ever come to sell our home I'd for sure be returning to William Rose to facilitate. Highly recommended independent estate agent. Thank you for everything!
Sam · 20 April 2024 · William Rose Redbridge
Agent replied · 19 June 2024
Thank you so much, Sam, for your glowing review! We're thrilled to hear that you had such a positive experience with us, both as a tenant and as a buyer. Gok and the rest of our team take great pride in providing excellent service, and it's fantastic to hear that their communication and friendliness made a difference for you. We're honoured that you would consider returning to us if you ever decide to sell your home and we truly appreciate your kind words. Thank you for choosing william rose, and we look forward to serving you again in the future!
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