★★★★★ 5/5
GoogleI had a great experience with William H. Brown. My property had been on the market for a few months with another agent and didn’t sell, but once William H. Brown took it on, everything changed. The team was professional, proactive, and kept me updated throughout. They got the job done and I couldn’t be happier with the service!
Honeybabe · 9 October 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 23 October 2025
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team at William H. Brown. We take pride in providing professional, proactive and proactive service for our clients. It was our pleasure to help you sell your property and we are so happy that we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Michelle G was absolutely amazing in helping me find my new home! She went above and beyond to make sure everything went smoothly and was always there to answer any questions I had. Her patience, honesty, and attention to detail made the whole experience so much easier. I’m so grateful for all her help.
Thank you again Michelle - may your days be filled with happiness, success, and all the joy you bring to others. ❤️
Mahreen & the boys
xx
Mahreen · 9 October 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 23 October 2025
Thank you, Mahreen, for your kind words! It was a pleasure helping you and your family find your new home. Your appreciation means the world to me. Wishing you all happiness, success, and joy in your new home. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently purchased a house through William H Brown in Rainham which turned out to be one of the most complicated purchases I think Britain may have seen on the domestic market.
We had some frankly ridiculous hurdles to get over to see the purchase through but alongside our great solicitors & sales agent the team at the Rainham branch working on our purchase were fantastic. They were happy to provide repeat viewings up front and when things started getting complicated kept us in the loop.
Marc in particular was an unexpected asset to our experience & most likely a crucial element of why this purchase eventually got over the line. Despite the long & drawn out process Marc was always chasing up our outstanding enquiries for us & going above & beyond to help keep us sane & on track.
The process was incredibly stressful as it always is, and more so due to the unique complications that kept arising but the team kept working with us to find the best way over the line and did their best to keep things rolling even when it looked like we might have to throw in the towel.
Highly recommended.
Owen · 8 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Thank you for taking the time to share your experience with us. We are so happy to hear that despite the complications, our team at the Rainham branch was able to help you successfully purchase your dream home. It's great to know that Marc went above and beyond to ensure your experience was a positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently had the pleasure of buying our dream house from William H Brown in Rainham. The team was kind, professional and helped us through this process by answering our queries and assisting us with everything from the beginning till the end.
Thanks a lot!!!
Katarzyna · 25 September 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Thank you for choosing William H Brown in Rainham! We're thrilled to have been a part of helping you find your dream house and providing you with excellent service throughout the entire process. Thank you for your kind words! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleVery difficult to get a good estate agent these guys where very good communication was excellent I used their recommended solicitors who were also great I would definitely recommend W H Brown for selling your property
William · 9 September 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
★★★★★ 5/5
GoogleEverything went smoothly without any issues. Chloe Abbott was very helpful and helped us with every step and our move in process was excellent.
Oktay · 18 August 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 23 October 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleVery helpful, friendly and approachable team. Always a pleasure to talk to and helped clear up confusion in places by explaining the processes involved.
Overall, what was at first a daunting concept (for a first time buyer) quickly was put at ease by everyone on the team I communicated with.
Shoutout to Marc, Lorraine and Chris throughout.
Great experience.
Jay · 10 August 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic experience from start to finish from Lorraine coming round to show people around to Marc who somehow got it over the line after a lot of hurdles to overcome
David · 10 August 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’re really happy with the support we received throughout the mortgage process. Overall, everything went smoothly and the experience was positive. There were a few moments where responses took a bit longer than expected, but in the end, … More
Vladislavs · 9 August 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 8 September 2025
Thank you for choosing our business for your mortgage needs! We are thrilled to hear that you had a positive and smooth experience overall. Our team, especially Summer and Arber, take great pride in delivering professional and caring … More
★★★★★ 5/5
GoogleBig thank you too Raya Raynova for swift response times, patience and understanding that it was my first time going through the moving process alone and helping/guiding me through it all, made everything very easy to understand and the process very smooth.
Harry · 9 August 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 8 September 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleRating only, no written review.
Ayush · 4 August 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)
Agent replied · 16 April 2026
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at complianceresidential@sequencehome.co.uk and we’d be happy to look into it for you.
★★★★★ 5/5
GoogleI had an absolutely fantastic experience with William H Brown estate agents in Rainham, and I cannot recommend them highly enough! From start to finish, they made the entire process smooth and stress-free. Marc and Lorraine were especially amazing, they were incredibly helpful, always available to answer any questions, and genuinely went above and beyond at every step.
Whether it was providing expert advice, keeping me updated, or simply being there to offer reassurance, they were always just a phone call away and ready to help however they could. Their professionalism and dedication truly made a difference, and I felt supported throughout the whole journey.
If you're looking for an estate agent who is not only knowledgeable but also truly cares about making the process as easy as possible, look no further. I wouldn’t hesitate to recommend William H Brown to anyone, they are simply the best! Thank you
Rui · 2 August 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience with our team at William H Brown. Our agents are dedicated to providing expert advice and going above and beyond for our clients. Thank you for trusting us with your journey and we hope to work with you again in the future. #BestEstateAgent #SmoothProcess #CustomerCare
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a very nice experience with the agency and Raya was very helpful. Managed to help us find a property that we liked, at a good price and had a simple and fast move in process. 100% recommend.
Dianna · 2 August 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 23 October 2025
Thank you for your glowing review! We are thrilled to hear that you had a great experience with our agency and specifically with Raya. We are dedicated to providing excellent service and are so happy to have found you a property at a good price with a smooth move-in process. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe received excellent service from start to finish. The team was consistently professional, proactive, and communicative throughout the entire process of selling our home. They brought in a steady stream of viewings and genuinely had our best interests at heart always working towards the price we wanted.
Once the sale was agreed, their support didn’t stop. They were instrumental in making sure everything progressed smoothly, always keeping us informed at every stage.
A special thank you to Lorraine, who managed all the viewings with such warmth and care she's truly amazing. And to Mark, who ensured the sale was completed seamlessly. We’re deeply grateful to the team
Highly recommend this agency to anyone looking for a team that’s not only professional, but also genuinely invested in helping you achieve your goals.
From Mr and Mrs Ahmed
Sultana · 19 July 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Hello Sultana Begum,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with our team at William H Brown Estate Agents Rainham. Lorraine and Mark will be delighted to know that their efforts made a difference in your home-selling journey.
We truly appreciate your recommendation and are grateful for the opportunity to assist you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you so much Raya Raynova!!! She were amazing, helpful and always kind! She responded to any of my emails so quickly, she explained me everything properly. It is so easy to find right property with the right agent! William H Brown Estate Agents Grays thanks to all staff
Stanimira · 19 July 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 23 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had the pleasure of working with Marc while purchasing a property, and I can’t recommend him highly enough. From start to finish, Marc was professional, approachable, and incredibly knowledgeable. Always making sure I felt informed and supported.
Marc was quick to respond to any questions I had, kept me updated throughout, and went above and beyond to ensure the purchase went as smoothly as possible. His friendly and honest approach made what can often be a stressful experience feel straightforward and even enjoyable.
Marc, I’m truly grateful for your help in securing my new proeprty!
C · 16 July 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 16 April 2026
Thank you for your kind words and for choosing me as your real estate agent, it was a pleasure working with you! Your satisfaction is my top priority and I am glad I could make the process smooth and enjoyable for you. Congratulations on your new property, I am grateful for the opportunity to assist you. #HappyCustomer #ExpertAgent
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery Happy with the expertise and customer service so far received from all the staff at WH Brown Rainham Branch. From the first valuation appointment right through to the viewings they have been very helpful and answered all my queries in a very professional manner.
Maria Hexter
Maria · 11 July 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
Thank you so much for your kind words, Maria! We are thrilled to hear that our team at WH Brown Rainham Branch has provided excellent expertise and customer service. We pride ourselves on going above and beyond for our clients and are delighted to have exceeded your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GoogleIt’s nasty and unethical to pressure buyers into using an in-house broker, especially when the buyer already has a mortgage offer in place and simply prefers to use their own. It’s clearly just another commission-driven scheme.
This happened to me a few months ago. I offered £15k over the asking price, yet my offer was still rejected. I strongly suspect it wasn’t even presented to the seller. The agent delayed responses despite my follow-ups, and it felt like they were just stalling until someone willing to use their in-house broker came along.
I’ve since spoken to a few other agents, and all of them confirmed, it’s all about chasing commission from every angle.
Based on that experience, I now make it a point to ask upfront about their stance before arranging any viewings. It helps avoid unnecessary stress and ensures a smoother transaction later.
I’m not at all surprised reading some of the similar reviews here. Thankfully, I ended up purchasing through a different agent, and the process was straightforward and stress-free
Hafeez · 11 July 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)
Agent replied · 9 October 2025
We strongly refute the allegation that you were placed under any pressure to use any of our in-house services. We will always suggest meeting with our consultant so you can be clear you have the best deal for you, but we would never pressure anyone to use these services. Our offer confirmation process was followed accordingly with all offers submitted in writing to our seller and it was ultimately they who made the decision on which offer to accept. You would not have been aware of anyone else’s offer or financial situation and therefore aren’t able to confirm why the seller chose someone else’s offer over yours. I am able to confirm the buyer is not using our inhouse mortgage consultant and so this was not a factor in the decision making process.
★★★★★ 5/5
GoogleWe had a really pleasant experience for our first property purchase with Williamhbrown gidea park..Sunisha in the branch went out of way to help us when we were intially viewing..nothing was too much for her and she was very patient with us while we were making a decision..Jason the branch manager was really understanding during the process as we were anxious being a first time buyer..fran always called us back with the answers to our queries..thank you team for making this experience wonderful for us
Gaurav · 28 June 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally happy with the service from William H Brown in Gidea Park. Fran was always cheerful and optimistic on the phone, which made a real difference. Sunisha was incredibly organised and on top of everything, keeping us updated and reassured throughout. Jason, the manager, was calm, knowledgeable, and always available to give honest advice when needed. A great team, would highly recommend!
April · 16 June 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)
Agent replied · 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe bought a house through William H Brown had a good experience especially lady named Sunisha she showed us the property and was very transparent we had very good communication with her throughout the process even at the later stages she went out her way to get all everything done before the stamp duty deadline. Definitely a Shining star at this William H Brown branch.
Abbaas · 16 June 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)
Agent replied · 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words Abbaas. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad such a great experience selling my property with William H Brown Gidea Park. I worked closely with Fran and Sunisha, they were both amazing from start to finish. Their conduct and punctuality were outstanding, and they were always positive, professional, and supportive throughout the whole process. Jasmin, who listed the property, was really lovely and made everything feel easy and relaxed. And Jason did a fantastic job keeping things progressing smoothly behind the scenes. So grateful to the whole team, they made a stressful process feel straightforward!
Kenzi · 6 June 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)
Agent replied · 16 April 2026
Hello Kenzi Kate,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Fran, Sunisha, Jasmin, and Jason at William H Brown Gidea Park. It's fantastic to know that our team made the process straightforward and stress-free for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Rachel · 5 June 2025 · William H Brown Incorporating Porter Glenny Grays
Agent replied · 24 June 2025
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleI’ve had several interactions with Aisha at William H Brown, and each time she has provided excellent customer service. She’s consistently professional, responsive, and genuinely helpful. A real asset to the team.
Daniel · 25 May 2025 · William H Brown Incorporating Porter Glenny Grays
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.