Trusted Agent profile

William H Brown Incorporating Porter Glenny estate agents in Grays and Havering

4.6

★★★★★ Excellent

651 reviews across 3 offices and 1 platform

William H Brown Incorporating Porter Glenny has three offices, in Grays and Havering (two offices). Together they have 651 reviews on 1 platform, rated 4.6 out of 5 overall.

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4.6 / 5

651

Reviews on Google

All 3 offices

Our offices

William H Brown Incorporating Porter Glenny's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 651 reviews on Google only. Show every review

5/5

Google

We received excellent service from William H Brown Rainham office. The branch Manager and the staff are very helpful and friendly. They updated us on our purchase and how it is progressing. Anytime we are buying a property Rainham office is our first contact.

Ebenezer · 25 November 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 25 December 2025

Thank you for your wonderful review! At William H Brown Rainham, our goal is to provide excellent service and make the buying process as smooth as possible. We are glad to hear that our team was able to help and that you'll choose us again in the future. Kind regards, Maggie, Customer Relations.

5/5

Google

I recently sold my property through William H. Brown - Rainham, and although the journey was long and full of challenges, Marc and Lorraine made it happen. From my first call with Marc, i knew he was the right person to get the deal done - and he proved it. Unlike other big-name estate agents I've used before, the experience here was personal, professional, and results-driven. I'm truly grateful for their dedication.

Salah · 25 November 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 25 December 2025

Thank you for choosing William H. Brown Rainham to sell your property. We're thrilled to hear that Marc and Lorraine provided excellent service and successfully closed the deal. Our team prides itself on delivering personalized, professional, and results-driven experiences. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Great support from Marc and the team throughout the whole selling process. Patient and flexible, working with us every step of the way.

Abrar · 25 November 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 25 December 2025

We are so glad to hear about your positive experience with Marc and our team! It was a pleasure to assist you through the selling process and we appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Working with Bogdan / Marc and other staff members, you know who you are from the start of selling my property till the end, really great estate agent to work with, explained everything in full detail and fully appreciate the communication all the way through to the end which was a massive bonus and they promised me my property would sell with them and it did so thank you very much. Wish you guys all the best and would certaintly recommend anyone to use William H Brown when selling / buying. Best wishes. Carl

Carl · 25 November 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 25 December 2025

Thank you so much for your kind words, Carl! We are thrilled to hear that you had a great experience working with our team at William H Brown. We pride ourselves on exceptional communication and delivering on our promises. It was our pleasure to help with selling your property and we wish you all the best for the future. Thank you for the recommendation! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Michelle Goodwin, thank you so much for all your hep with the new property. A really professional lady. Recommend William H Brown to everyone. Alex

Sigma · 20 November 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

Thank you so much for your kind words, Alex! We are thrilled to have Michelle on our team and glad she could assist you with your new property. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

This post is particularly about Lisa Tricio, she is amazing. I appreciate how she keeps me updated on concerns raised about repairs and her general approach as the middle-man between the landlord and myself, as the tenant. Thank you again for all you do, Lisa. Wishing you the best always.

Sarauniya · 20 November 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

Thank you for taking the time to share your positive experience with Lisa Tricio! We are thrilled to hear she has been such an amazing asset in your repairs and communication with the landlord. We will be sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We are very happy the William H Brown Gidea Park team . Sunisha is brilliant. She understood our requirement and showed us the correct houses from which we picked up the one we liked best. Their manager, Jason was very helpful and did everything he could to make the whole buying process very smooth. They are a Fantastic team.

Natasha · 16 November 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 16 April 2026

Thank you for your wonderful review! Our team at William H Brown Gidea Park is dedicated to making the buying process as smooth and enjoyable as possible. We are happy to hear that Sunisha and Jason provided exceptional service. Thank you for choosing us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jason and the team at William H Brown were very helpful throughout our purchase of our home. Throughout such a stressful time, the team were super patient and supportive throughout. Thank you.

Aysha · 16 November 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 16 April 2026

Thank you for choosing William H Brown for your home purchase! We are thrilled to hear that our team provided exceptional support and patience during such a stressful time. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

GRAYS BRANCH - bad practices stay away First issue, I called to view a property listed since May and a young lady …

Sandra · 16 November 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

Hello Sandra, thank you for your feedback which is very much appreciated, although I am sorry for the circumstances making it necessary to leave a negative review. We understand that you dealt directly with the Branch Manager and that you … More

5/5

Google

Rating only, no written review.

Arturs · 16 November 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!

5/5

Google

This Hammed Aderemi and Taiwo, William H Brown Estate is the best Estate agent i have ever seen that reliable, competent, friendly, well organised agent and.

B · 9 November 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!

1/5

Google

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website. To make matters worse, they insist on collecting extensive personal information through forms before even allowing a viewing, which feels unnecessary and intrusive. Overall, a frustrating and time-wasting experience. I would strongly advise others to be cautious when dealing with this company.

Alon · 22 October 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 October 2025

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

William H Brown Estate Agents They are reliable to deal with, and transparent. Thanks for the welcome pack I really appreciate it

Fracis · 22 October 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 November 2025

"Thank you for your kind words! We are so happy to hear that you had a great experience with us. Providing transparency and reliability to our customers is our top priority. Enjoy your welcome pack! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Great customer service, Michelle, Neal and the rest of the team have been simply amazing in helping us move in to our next home. From the first viewing, to the next steps of paperwork, to getting keys in my hand the team has been on call to answer all our questions and help us make this happen as stress-free as possible. Thank you again for my next home.

Petros · 19 October 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 October 2025

Thank you for the kind words! Our team strives to provide exceptional customer service and we are thrilled to hear we were able to make your home-buying experience stress-free. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I can say Jason Dann and his team at William H Brown 77 main road RM2 are fully dedicated to offering an excellent service and do this with the utmost confidence and patience dealing with any obstacles that may arise , selling your home to moving to your new home Ofcouse some issues do come up but Jason was all over it and kept things moving smoothly . So if your thinking of selling or buying your house I can recommend these guys will be with you all the way so a big thank you to Jason and his team at William H Brown

Marion · 16 October 2025 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 16 April 2026

Thank you so much for your kind words and recommendation! Our team at William H Brown is dedicated to providing an exceptional experience for our clients, from selling your home to finding your new one. We appreciate your trust and support, and we'll be here for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Marc, Lauraine and Lorraine have been fantastic/relentless in their service! There has been a lot of ups and downs throughout the course of trying to sell my property - through no fault of their own, but Marc and his team have gone above and beyond in keeping the sale of my house on track. I strongly recommend using them if you’re local!

Ted · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 16 April 2026

Many thanks Ted for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The house I sold was quite unique and unusual with a high price tag and I felt it would only suite a certain clientele that would be difficult to find and take a lot longer than we anticipated. After being disappointed with other estate agents ,we turned to William H Brown who came up trumps for us finding the ideal purchaser in a comparatively short time and at very close to the full asking price. Mark and his team were very professional and efficient at every stage of the operation, the marketing was second to none, and nothing was too much trouble from beginning to end . I certainly highly recommend them.

Jeff · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 16 April 2026

Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Rainham branch Jeff. Best wishes, Lucy, Customer Relations.

5/5

Google

From the very start to the final exchange of contract Marc, Lorraine and other members of staff gave advice, showed professionalism and courtesy with good communication throughout minimising the stressful moving process. We have now been moved for 2 months and would like to thank Marc, Lorraine and all at the Rainham office for their services.

Patricia · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 16 April 2026

Thank you for your wonderful 5* review! We're thrilled to hear that Marc, Lorraine, and the team provided you with professional and courteous service throughout your moving process. Your kind words are greatly appreciated, and we're delighted to have been part of your journey. Best wishes in your new home! Lucy, Customer Relations Team

5/5

Google

I recently was involved in a property purchase through William H Brown Rainham branch, and they were fantastic! The team was professional, knowledgeable, and always kept me updated throughout, making a what can be so stressful process feel much easier. Special thanks to Marc for handling the sale so smoothly and to Lauraine for being so friendly and supportive during the viewings. Highly recommend them!

Oskars · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 16 April 2026

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience with Marc. Really appreciate all the effort , time and professionalism. Truly recommend him. Thank you again for your help

Shpend · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 23 November 2024

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

5/5

Google

A massive thank you to Marc, Lorraine and the team. We couldn't of had a better team to over see the sale of our home. They made every aspect as stress free as possible. Every call and email was answered in a polite, professional manner. We were kept updated on a regular basis, and offered help and advice through out the journey. I strongly recommend that anyone thinking of selling or buying in Rainham should definitely give the Rainham office a call. ( you won't be disappointed).

Ian · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 16 April 2026

Thank you Ian for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

Nasty nasty nasty estate agents. Stay clear. I tried to buy a house, 100 Rainham Road, from these guys back in 2021 - already had a mortgage offer in hand due to another purchase falling through and offered over the asking price but they insisted I spoke and went through their internal mortgage brokers for an affordability check and pushed me to get another mortgage offer with their people. I was told the seller would prefer it. In the end I missed out on the house and I believe they didn’t even put my offer forward to the seller (which illegal) because as FTB offering over the asking price by 10k and not to get the house is pretty confusing. Apparently it was down to “preferring” the other buyer even though WHB told me my offer was the highest submitted to them but because I didn’t use their internal services I was at a disadvantage. Only reason I’m writing this review now is because I’m looking to purchase in the area again and have seen houses marketed by these guys on RM & Zoopla which brought back memories. Stay clear.

K · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 24 May 2025

Hello, Thank you for your feedback which is appreciated although I am sorry to hear that your previous experience, was a negative one. Unfortunately, as this happened back in 2021 it’s no longer possible to comment with any certainty about what happened. Had you advised us at the time please be assured we would have been happy to look into this for you. At William H Brown, we have a very robust and straightforward process for handling offers and our experienced and skilled staff are trained to the highest standards. Additionally, while we have to be able to financially qualify an offer for the benefit of our selling clients, buyers are under no obligation to use our internal services. Equally, if buyers don’t have mortgage arrangements and want our assistance, we have someone on hand to help. Please feel free to contact us at complianceresidential@sequencehome.co.uk so we can look into this matter more closely. Best regards, Lucy, Customer Relations Team

5/5

Google

Brilliant agents. Marc met us initially and immediately gained our trust and I can honestly say we made the right decision. The whole team were friendly, punctual and "mediated" the sale of my parents property expertly. Their expertise was hugely valued during the negotiations and their after sale management to completion was impeccable. Shame you don't have an Upminster branch!

Anish · 15 October 2025 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 24 May 2025

Thank you for your kind words! We are ecstatic to hear that local team was able to exceed your expectations and assist you with the sale of your parents' property. Our goal is to always provide expert and efficient service to our clients. We appreciate your trust in us! Best wishes, Lucy, Customer Relations.

5/5

Google

Very good neal was excellent from start to Finnish i was proper going through it back against wall but neal come up trumps and was straight with me from start to Finish Michelle also top draw would certainly recommend them to no problem and I will never forget what neal especially done for me William h brown are lucky to have him

Kevin · 9 October 2025 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 23 October 2025

Thank you so much for your kind words, we are thrilled to hear that you had a positive experience with our team! Our goal is always to provide excellent service and it's great to hear that Neal and Michelle were able to assist you. We truly appreciate your recommendation and we are lucky to have Neal on our team! Kind regards, Lucy, Customer Feedback and Support Team

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Questions about William H Brown Incorporating Porter Glenny

Which William H Brown Incorporating Porter Glenny office has the most reviews?

Grays has the most, with 432 reviews rated 4.7 out of 5, followed by Havering (82 Rainham Road) with 149.

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The three William H Brown Incorporating Porter Glenny offices, by town:

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