Trusted Agent profile

William H Brown Incorporating Porter Glenny estate agents in Grays and Havering

4.6

★★★★★ Excellent

651 reviews across 3 offices and 1 platform

William H Brown Incorporating Porter Glenny has three offices, in Grays and Havering (two offices). Together they have 651 reviews on 1 platform, rated 4.6 out of 5 overall.

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4.6 / 5

651

Reviews on Google

All 3 offices

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William H Brown Incorporating Porter Glenny's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 651 reviews on Google only. Show every review

5/5

Google

Initially I was worried about the property, as the tenants were leaving. Baylee contacted me to discuss the property and advertising for new tenants. I was pleasantly impressed of the efficiency of advertising the dwelling and the vetting of the tenant so quickly. All thanks to Bailey. I am very much impressed of her efficiency and communication skills.

Gita · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

William H Brown Grays branch recently sold my house and provided excellent customer service. The girls in the office Summer, Daisy and especially Toni-Leigh were always at hand to assist me with any questions or queries I had during the process. Thank you ladies X

Frederick · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that our team at William H Brown Grays gave you excellent customer service and that our staff, especially Summer, Daisy, and Toni-Leigh, were able to assist you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I've been a tenant for 4 years in a property managed by WH Brown and would definitely recommend them. Communication was excellent, questions dealt with super quick, repairs rectified promptly and safety checks and inspections regularly carried out and with prior notice. Nicola was a pleasure to deal with and the 5 stars are well deserved.

Penny · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with our property management services. Our team takes great pride in providing excellent communication, prompt repairs, and regular safety checks. We will be sure to pass along your kind words to Nicola. Thank you for your recommendation, it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a truly humbling and heartwarming experience purchasing my new home through Matthew Homes and William H. Brown. A special thank you to Paul at William H. Brown, who was my first point of contact and remained a calm, reassuring guide throughout the entire process. His welcoming manner and clear direction helped me through some very difficult stages of the purchase. I also want to thank Neil, and Caroline and Jason in the office, who were consistently warm, supportive, and incredibly helpful. Caroline went above and beyond by arranging tradesmen and contractors, which made the move far smoother than expected. Matthew Homes made a complex process much easier by given me more than enough time, and I’m genuinely grateful to everyone involved. Highly recommended for anyone looking to buy a new home in the area.

Ohene · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for choosing Matthew Homes and William H. Brown for your new home purchase! We are delighted to hear about your positive experience, and it was our pleasure to provide you with exceptional service from start to finish. Our team takes pride in making the home buying process as smooth as possible, and we are glad to have exceeded your expectations. Thank you for recommending us to others, and welcome to your new home! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Recently started to let a property from William h brown , we had billy deal with all this and was done very efficiently and quick. Very happy with the service and would recommend to anyone

Charlie · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had a fantastic experience working with Michelle M. She was professional, friendly, responsive, and incredibly helpful throughout the entire process. Michelle kept me informed at every stage, was always happy to answer any questions, and made everything feel straightforward and stress-free. Her knowledge, attention to detail, and genuine commitment to helping made a real difference. I would highly recommend Michelle to anyone looking for a reliable, professional, and approachable estate agent. Thank you, Michelle, for all your hard work and support!

Elizabeta · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for such a glowing review! We are so grateful to have Michelle on our team. She truly cares about providing the best service for her clients. We are glad to hear that she made the process stress-free and helped you find success in your real estate journey. Thank you for recommending her to others! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Grays have the kindest caring people, they are very sympathetic, very professional and go out their way to help. We had a very fast, interactive and stress free journey becoming tenants of a property. Couldn't recommend this site more. Thank you team for everything, would have been so hard without you.

Beckie · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Really pleased with the service we recently received from the Grays team of William H Brown. From start to finish every person we dealt with was friendly, helpful and efficient and nothing was too much trouble for them. They made the whole process so much easier than we thought it would be. Big thanks the Paul and his fantastic team. Would highly recommend!!!

Steven · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for choosing Grays and leaving this glowing review! We are thrilled to hear that our team provided excellent service throughout the entire process. We pride ourselves on going above and beyond for our customers and we are so glad we could make your experience a positive one. Thank you for recommending us, it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I found Dionne very helpful throughout my tenancy with William H Brown. I would recommend them for all the help.

Nicola · 15 August 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you for the kind words, we are so glad to hear that Dionne provided exemplary service during your tenancy. Our team at William H Brown always strives to provide the best support possible. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Buying a home can be incredibly stressful, but my experience with William H Brown was genuinely positive from start to finish. Marc and Lorraine were professional, approachable, and always kept me informed throughout the process. They were quick to answer any questions and made themselves available whenever I needed advice. What I appreciated most was their honest and balanced approach, they always considered what was best for both us and the sellers, helping the process move forward smoothly and fairly. I’m very grateful for their support and wouldn’t hesitate to recommend William H Brown or use their services again in the future.

Raju · 15 August 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Great experience from start to finish always helpful when we had questions & was great tegarding viewings etc highly recommended

Tracyjean · 15 August 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you for your feedback! We strive to make the entire process smooth and enjoyable for our customers. We're glad we could be helpful and make the viewings a great experience. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Words cannot fully describe what this amazing team did for our little family. From us being doubtful about Modern Auction properties as FTBs, then in a quick 10 minute call; Bogdan’s explanation and arranging a viewing despite our reservations (and previous brokers telling us it’s not possible) changed that for us. Then upon viewing the property, Marc made us feel so at ease and provided us with not only great knowledge of the property and reason it was on the market but made us feel like we had a chance. His words were “I really wanna make this happen for you, so let’s do it!”. Within 90mins of us viewing the property, Marc had arranged an appointment for us (bearing in mind it was a Saturday) with their company/sequence partner Mortgage Advisor - Aki. We thank our lucky stars for Aki! Aki was professional, organised, knowledgeable and we loved the whole visual set-up during our virtual meeting and within 10minutes we realised why we had been declined a mortgage the past 2 years with various lenders. Aki’s communication throughout the whole home buying journey has been impeccable - even on his days off! With a previous failed purchase and lots of setbacks, this was our final hope of getting on the property ladder, but Aki proved otherwise and within under 2 weeks we received a mortgage offer! He continued to communicate with us up to the point of completion despite moving teams. This just showed his commitment to his job, clients and reputation. Also Lorraine - thank you for being so friendly every time I called the branch. You spoke to me like we were family from the initial call without ever meeting me and further calls, you never made me feel like a nuisance. Thank you to the young lady who showed me around the property for a second viewing before exchange. So friendly. We had a lovely chat whilst you helped me measure up the rooms in the property. I’m saying too much, but we are truly and immensely grateful for what everyone has done for us at William H Brown/ Sequence. Can’t wait for the time we’ll need you again for another purchase and utilising our lifetime membership. I’m so happy with the service and have recommended you all to my friends and family hoping to get on the property ladder.

Michaela · 15 August 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you for your excellent 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

A huge thank you to Jason, Jasmine, Sunisha & the whole team for all your support throughout our buying journey. From start to finish, you've all been incredibly helpful, honest, and transparent, always kept us updated and making sure we knew exactly what was happening. Your communication, professionalism, and genuine care made such a difference. We really appreciate everything you did to help us finally get over the finish line. We couldn't recommend you highly enough. Thank you again! B & A

Yung · 12 August 2026 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 12 October 2026

Thank you so much for sharing your experience with us! We are thrilled to hear that our team provided helpful, honest, and transparent support throughout your buying journey. We pride ourselves on our communication, professionalism, and genuine care for our customers. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Rating only, no written review.

Sheryl · 15 July 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!

5/5

Google

I met Michelle Madder, very helpful staff, welcoming with so much enthusiasm, very good staff. Thank you Michelle M for helping me in property search.

Deborah · 15 July 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

We are so thrilled to hear about your positive experience with Michelle M and our team! We pride ourselves on providing top-notch service and helping our customers with their property search. Kind regards, Lucy, Customer Relations.

5/5

Google

Great job! Thank you🌸 I had an excellent experience selling my property with Bogdan. From the very beginning, he was professional, knowledgeable, and dedicated to achieving the best possible result. He kept me informed throughout the entire process, handled everything efficiently, and made the sale smooth and stress-free. Thanks to Bogdan's expertise and commitment, my property was sold quickly and at a great price. I highly recommend Bogdan to anyone looking for a trustworthy and reliable real estate agent.

Martina · 15 July 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you so much for your kind words! It was a pleasure working with you and I am so happy we were able to make the selling process smooth and stress-free. Your recommendation means the world to me. Kind regards, Lucy, Customer Relations.

5/5

Google

Bogdan Andrusca was amazing - kept me updated at all times and was extremely helpful

Louise · 15 July 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We recently bought our first home, and Julia was fantastic throughout the entire process. She was always professional, helpful, and quick to answer any questions we had. Buying a first property can be stressful, but Julia made everything much smoother and easier to navigate. We’re so grateful for her support and would highly recommend her to anyone looking to buy a home. Thank you, Julia!

Y · 15 July 2026 · William H Brown Incorporating Porter Glenny Havering (82 Rainham Road)

Agent replied · 15 October 2026

Thank you for your kind words! We are thrilled to hear that Julia provided such excellent service during your home buying process. Our team takes pride in making the process as smooth and stress-free as possible. Thank you for choosing us and recommending Julia to others! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service from start to finish! A special thanks to Jasmin & Sunisha who were very professional, well organised and kept me informed throughout the process. I would definitely use again & would highly recommend.

ALLISON · 12 July 2026 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 12 October 2026

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our team. It was our pleasure to assist you and we look forward to working with you again in the future. Thank you for your support and recommendation! Best wishes, Lucy, Customer Feedback and Support Team

4/5

Google

Rating only, no written review.

Paula · 12 June 2026 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 12 October 2026

It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.

5/5

Google

I can’t thank WilliamHBrown estate agents in Gidea Park enough! From the initial valuation through to completion I was very pleased. I want to mention Jasmin in particular, from our very first meet, her professionalism, emotional intelligence and market knowledge was outstanding, a real credit to WilliamhBrown. I would also like to thank all of the team individually for their excellent communication skills and dedicated support. I would highly recommend them!

A · 12 June 2026 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 12 October 2026

Thank you so much for your kind words! We are thrilled that you had a positive experience with our estate agents, especially with Jasmin. Our team strives to provide exceptional service and we are glad that we were able to meet your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Worse phone call I ever had from estate agent,so rude,this is not how you treat you clients.

L · 12 June 2026 · William H Brown Incorporating Porter Glenny Havering (77 Main Road)

Agent replied · 12 October 2026

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Toni and Daisy were very professional, helpful and did a great job with us. Highly recommended

Akindayo · 15 May 2026 · William H Brown Incorporating Porter Glenny Grays

Agent replied · 15 October 2026

Thank you so much for your kind words! We are thrilled that Toni and Daisy were able to provide you with excellent service. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about William H Brown Incorporating Porter Glenny

Which William H Brown Incorporating Porter Glenny office has the most reviews?

Grays has the most, with 432 reviews rated 4.7 out of 5, followed by Havering (82 Rainham Road) with 149.

Where are the William H Brown Incorporating Porter Glenny offices?

The three William H Brown Incorporating Porter Glenny offices, by town:

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Tell us what you need and up to 3 trusted local agents will be in touch.

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