Trusted Agent profile
★★★★★
348 reviews across 3 offices and 2 platforms
Whittaker and Biggs has three offices, in Leek, Macclesfield and Congleton. Together they have 348 reviews on two platforms, rated 4.7 out of 5 overall.
Whittaker and Biggs's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSale of Period Property; Absolutely exceptional. Chloe and Marcus were excellent from start to finish with very clear and rapid communication and clear advice when required. I wouldn't hesitate to use Whittaker and Biggs again (and indeed, intend to do so very shortly)! Outstanding in all respects. Dr D and Dr L, Leek
1/5
GoogleA BUNCH OF UNPROFESSIONAL PEOPLE SAY THERE PROPERTIES ARE FLYING OUT WHEN THEY ARE NOT
1/5
GoogleVery poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren’t good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to “under offer” or “sold stc”, even after a month. On querying this, I was informed their process is that they don’t mark it as under offer or sold stc until after surveys etc. are completed, although they weren’t letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren’t willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn’t sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn’t even an issue and I was made to believe my house was falling down, the report was terrible, I’m going to have to get other surveys / work completed, I’m going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn’t believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I’m so upset to have received the service I did.
2/5
GoogleRating only, no written review.
5/5
GoogleGreat sales service, my property sold within no time and their communication was great throughout.
1/5
GoogleUnhelpful staff
5/5
GoogleOk people
1/5
GoogleAVOID AT ALL COSTS. Awful service from a small time business. Not one positive thing to say about Whittaker and Biggs. They provided little to no information on most things. They didn't know how to work out stamp duty and told me to google it. They spoke down to me, very condescending, and pressurised me at every opportunity they could to sell my property just so they could take my money. I would give them zero stars if that was an option. Save yourself the hassle and choose someone else.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWe rented a property from these guys a couple of years ago after suffering serious problems with one of their competitors 'Daniel and Hulme'. Unlike Daniel and Hulme I found the staff at whittaker & Biggs to be polite, helpful, and competent. A pleasure to deal with. I would recommend them to anyone.
5/5
GoogleThey didn't have what I was looking for, but the staff were very helpful with my enquiry. Appreciated.
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Leek has the most, with 236 reviews rated 4.7 out of 5, followed by Macclesfield with 81.
The three Whittaker and Biggs offices, by town:
