White & Guard Estate Agents in Hedge End and Bishops Waltham

★★★★★ 1/5

Google

I can say with 100% certainty that this is the worst estate agent ive ever used. They dont get maintenance done and treat there tenants like animals. In August, I raised a maintenance issue with them that there was large gaps in the windows which meant that heat was not being retained in the bedroom and would not get any warmer in the room, this would be classed as urgent work but no, I was made to suffer with this for 5 months as even when I move out now its still not fixed properly. I had to wait til November for a cheap fix on the windows which doesn't even do what its meant too. To even get this temporary fix meant that I had to constantly chase them up multiple times and as it hadn't been sorted after months, I lodged a complaint to which the response was, "Dont worry im on this ... Bloody tenant". This shows a complete lack of disrespect and compassion from one of the directors Kerry Watson, as well as the owners also seeing this message and not even apologising on her behalf either. Landlord also entered property illegally without giving any notice to myself which was giving to them - lack of communication there. In November the property above mine was being renovated which meant that it was just so much noise all day everyday, no heads up from the estate agent about this who also manages that property, showing a severe lack of compassion. Which leads into the next issue, of leaking from the flat above which was reported in November as there ended up being a case of damp to my property which is all over the living room, reported to the estate agent, still not fixed to this day 2 months later, chased up multiple times however still not fixed and damp is also on the interior walls but they have still failed to fix it. Damp was also noted on the inventory when I first moved into the property so they were well aware of it and still failed to fix it even after having it confirmed by more than one person. Structural damage is also another issue that was raised due to such large cracks in the flat itself, the walls were cracking everywhere and nothing done about that. The landlord is a very well off person called Luke Fryer and just won't pay for anything, window contractors and other handyman suggested getting complete new windows for the property as they were that old but he refused to and just used a 50p fix on tape, all about money with him and not caring about his tenants. They also expect the tenants to clean the property to even better than what it was when they moved in. When I moved in there was stains all over the floor, such a big one in the lounge, thought that would of been cleaned before moving in when they said that it was professionally cleaned but no, there was multiple stains. Cooker didnt work, replaced with the cheapest one ever which was so bad and didnt work effectively. In regards to returning the deposit, I still haven't received this back or any communication back about it after being told I should hear back from them last Tuesday which was still a long time after moving out. To then hear back today from them today on 2/2 from Jess saying it’s out of their hands even though they have assumed responsibility for the property and told me it should of been done last Tuesday with no further communication which shows how much of a joke this company is and doesn’t care about there tenants. Overall such a bad experience with them, very poor service and no sense of compassion, they dont care if the property is kept in a good condition and if your rents paid on time, complete disrespect for their customers which is shocking from a chain of branches. Would never go back there again, they have also had to be reported to the council many times throughout the time I was living there as well due to the way they were failing to complete maintenance work.

Simon · 14 February 2026 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

A huge thank you to you and the whole team for everything you’ve done, from marketing and selling Leopold Drive to helping us secure The Ridings. We know it wasn’t an easy one, especially towards the end, but your dedication, reassurance and constant communication really made all the difference.

Kevin · 11 February 2026 · White and Guard Bishops Waltham

★★★★★ 5/5

Google

Rating only, no written review.

Minn · 3 February 2026 · White and Guard Hedge End

★★★★★ 5/5

Google

Excellent service

Lesley · 1 February 2026 · White and Guard Hedge End

★★★★★ 5/5

Google

We had Carl and John help us when buying a house they were selling. Fantastic all round.

Arthur · 14 January 2026 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

When we first met White & Guard their professionalism and friendliness really shone out to us. You can feel they genuinely care about your sale and onward purchase and we felt very looked after by them. We felt they advertised our property to its best and the communication was excellent throughout. The whole team are very friendly, even when you ring many times (!) and we really enjoyed our relationship with Peter! A great chap. We would highly recommend too others.

Belinda · 4 January 2026 · White and Guard Bishops Waltham

★★★★★ 5/5

Google

We had Carl and John help us when buying a house they were selling. Fantastic all round.

Arthur · 3 January 2026 · White and Guard Hedge End

★★★★★ 1/5

Google

Rating only, no written review.

Stewart · 22 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

Thank you to the whole team at White & Guard Hedge End, from the start to the end in selling my mums property. Your help, advise and professionalism is very much appreciated. Special thanks to Russell, Alex, Steve, John.

Julie · 22 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

Thank you to the whole team at White & Guard Hedge End, from the start to the end in selling my mums property. Your help, advise and professionalism is very much appreciated. Special thanks to Russell, Alex, Steve, John.

Julie · 20 December 2025 · White and Guard Hedge End

★★★★★ 1/5

Google

Rating only, no written review.

Stewart · 19 December 2025 · White and Guard Hedge End

★★★★★ 1/5

Google

Rating only, no written review.

Stewart · 18 December 2025 · White and Guard Bishops Waltham

★★★★★ 5/5

Google

My wife and I had an excellent experience with White & Guard during our property purchase. The team was incredibly helpful throughout the entire process, and we felt fully supported from start to finish. A special mention goes to Suzanne Ashman and John Neville, who were truly outstanding. Their communication, responsiveness, and guidance were exceptional, and they consistently went above and beyond to ensure everything progressed smoothly. Their professionalism and attentiveness made what could have been a stressful experience very manageable. We are genuinely grateful for their support, and we would not hesitate to highly recommend White & Guard to anyone looking to purchase a property.

Wisdom · 16 December 2025 · White and Guard Hedge End

★★★★★ 5/5

Google

The service we received from Sam, Kerry and the rest of the team at White and Guard was amazing. It was refreshing to receive genuine care as tenants from an estate agents. The team moved mountains to deliver a smooth move in process with tight timelines. We could not have been any better supported. I will definitely recommend White and Guard to anyone in the future. If I could give more than 5 stars, I would. The process was easy and stress free from start to finish.

Holly · 16 December 2025 · White and Guard Hedge End

★★★★★ 5/5

Google

Excellent service all round, from the first meeting to completion. Always ready and able to provide advice for my questions, which was really helpful given I've never done this process before. Very friendly, trustworthy and approachable. Nothing was too much trouble for them.

Lorraine · 15 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

As first-time buyers, we couldn’t have asked for a better experience. Suzanne and the team, were friendly, supportive, and kept us updated throughout. They made the whole process feel simple and stress-free, and we’re now excited to move into our new home.

Megan · 15 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

As first-time buyers, we couldn’t have asked for a better experience. Suzanne and the team, were friendly, supportive, and kept us updated throughout. They made the whole process feel simple and stress-free, and we’re now excited to move into our new home.

Megan · 11 December 2025 · White and Guard Hedge End

★★★★★ 5/5

Google

Excellent service all round, from the first meeting to completion. Always ready and able to provide advice for my questions, which was really helpful given I've never done this process before. Very friendly, trustworthy and approachable. Nothing was too much trouble for them.

Lorraine · 10 December 2025 · White and Guard Hedge End

★★★★★ 5/5

Google

My wife and I had an excellent experience with White & Guard during our property purchase. The team was incredibly helpful throughout the entire process, and we felt fully supported from start to finish. A special mention goes to Suzanne Ashman and John Neville, who were truly outstanding. Their communication, responsiveness, and guidance were exceptional, and they consistently went above and beyond to ensure everything progressed smoothly. Their professionalism and attentiveness made what could have been a stressful experience very manageable. We are genuinely grateful for their support, and we would not hesitate to highly recommend White & Guard to anyone looking to purchase a property.

Wisdom · 8 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

Rating only, no written review.

Emma · 4 December 2025 · White and Guard Bishops Waltham

★★★★★ 5/5

Google

Wonderful service! Friendly, enthusiastic and professional people to work with.

Veronique · 4 December 2025 · White and Guard Bishops Waltham

★★★★★ 5/5

Google

The service we received from Sam, Kerry and the rest of the team at White and Guard was amazing. It was refreshing to receive genuine care as tenants from an estate agents. The team moved mountains to deliver a smooth move in process with tight timelines. We could not have been any better supported. I will definitely recommend White and Guard to anyone in the future. If I could give more than 5 stars, I would. The process was easy and stress free from start to finish.

Holly · 1 December 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

Rating only, no written review.

Pete · 29 November 2025 · White & Guard Estate Agents Hedge End

★★★★★ 5/5

Google

It’s been so pleasant our interaction and easy to move in… We are very grateful to Jess and her White and Guard colleagues Hannah and Kerry

Fernando · 29 November 2025 · White & Guard Estate Agents Hedge End