Trusted Agent profile · Staffordshire
Verified
★★★★★
1,166 reviews across 3 offices and 2 platforms
Webbs has three offices, in Cannock, Bloxwich and Aldridge (Staffordshire). Together they have 1,166 reviews on two platforms, rated 4.6 out of 5 overall.
1,164
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
Webbs's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur house was up for sale and sold very quickly by Webbs. There's a great team that supports you throughout from the Aldridge office. From Courtney who took my phone call originally to Katie who valued the house and showed viewers around and Alex who negotiated between the parties and everyone else who played a part for the sale. Thank you
5/5
GoogleKatie has been excellent all the way through our process. From showing compassion, great knowledge on the market and advice on preparing and selling my Aunt’s property.
Thank you, Max. Selling a family member's home can be an emotional time, and we're delighted Katie could take some of the weight off you and your family. The Webbs Aldridge Team
4/5
GoogleThe person who showed me around the property,Sally was punctual,thorough,professional and informative with her approach towards showing me around the property.
Thank you for the review, David. We're glad Sally made your viewing easy and gave you a clear picture of the property. If there's anything else we can help with, just let us know. The Webbs Aldridge Team
5/5
GoogleI was a first time buyer & the team really supported me, especially Calum, what a great guy!! Thanks all.
Congratulations on your first home, Louise! We're delighted Calum could help you get the keys, and we wish you many happy years there. The Webbs Cannock Team
5/5
GoogleAnthony was very helpful and honest it’s a nice change of pace😊
Thank you, Joshua. We're glad Anthony left you knowing exactly where you stood. We're here whenever you need us. The Webbs Bloxwich Team
5/5
Googlekeena has been very helpful in the selling of my property she does a great job for webbs
Thank you, Helen. We're delighted Keena has helped move your sale forward, and we'll make sure she sees this. The Webbs Bloxwich Team
5/5
GoogleShe was very lovely
Thank you, Sofia. We're glad you enjoyed dealing with us, and we're here whenever you need us. The Webbs Bloxwich Team
5/5
GoogleCourtney is so helpful and will go above and beyond to keep you updated and help with the process of buying and selling would recommend to anyone wanting to buy or sell a house
Thank you, Helen. We're delighted Courtney has made your move feel more manageable, and we'll be sure to pass this on to her. The Webbs Cannock Team
5/5
GoogleI cannot recommend Courtney and the team at Webbs Estate Agents highly enough. After a severely frustrating experience with another local Cannock-based agent, the contrast in professionalism and respect for my time was night and day. With my previous agent, it took weeks of constant chasing just to get the property listing updated to 'Sold Subject to Contract', and it took absolutely ages to finally reach the survey stage. To make matters worse, that agent failed to disclose fundamental facts upfront, such as the property being a timber-framed construction. Furthermore, they were incredibly pushy, aggressively trying to force me to use their in-house legal team. They even booked me into a meeting I explicitly told them I did not have time for, leaving me in the awkward position of having to no-show. It took a month and a half of wasted time just to get the basic wheels turning. By complete contrast, Courtney at Webbs delivered an absolute masterclass in efficiency and customer service. What took the previous agent six weeks to drag out, Courtney accomplished in a single morning. The property was immediately locked down, the listing was updated to Sold STC without me having to ask twice, and the legal process was triggered instantly. Crucially, while Courtney helpfully offered quotes for legal teams and surveyors, there was absolutely zero pressure to use their services. Everything was done entirely on my terms. She respected my time, my choices, and made the whole process completely stress-free. If you want a transparent, proactive agent who actually executes what they promise immediately rather than stringing you along and pressuring you into unwanted services, ask for Courtney.
Thank you, Daniel. We're delighted Courtney got your sale moving quickly and that every decision stayed yours to make. We'll make sure she sees this. The Webbs Cannock Team
5/5
GoogleFrom the very first interaction, Webbs Estate Agent delivered a genuinely first‑class service! A noticeable step above earlier enquiries I’d made elsewhere. The team were consistently responsive, and the branch manager, Jamie, was exceptional throughout. His reassurance at moments of uncertainty made the whole process feel far more manageable. The photography was excellent and showcased the property beautifully. Every member of staff I encountered was friendly, helpful, and professional. The branch operates with a brilliant balance of efficiency and personality, which is invaluable when selling or purchasing a home can be stressful. A phrase that truly captures the experience is: “I’m living the dream.” A great sales team, great people, and a genuinely impressive standard of service. Thanks Jamie. You were particularly amazing!
Thank you, Jamarie. We're delighted Jamie could steady things when it mattered and that your home looked its best online. We'll make sure he sees this, and we wish you all the best for what comes next! The Webbs Cannock Team
1/5
GoogleUnprofessional wasted my time property was sold and they still made me come to view. Women on the phone was soo rude and disrespectful.
Thank you for your feedback. We're sorry you didn't get to see the property. Your viewing was booked for 2:30pm. Our colleague arrived on time and waited for 20 minutes. At 2:50pm we spoke with you and you said you'd be at least another five minutes. Our colleague's next viewing was at a different property, 15 minutes' drive away. They couldn't wait any longer without being late for buyers who had arrived on time, or for the homeowner expecting them. They offered to rearrange your viewing for another time, and that offer still stands. This property is a corporate sale. With these sales, the seller has to keep the property on the market and keep taking viewings and offers right up until contracts are exchanged, even after an offer has been accepted. The online listing says this, and we explained it when your viewing was booked. We also ask everyone to view a property before we put their offer forward. We've listened back to the call. We're satisfied our colleague was polite and professional throughout. We understand it was frustrating to be running late and then miss the viewing. If you'd still like to see the property, please call our Bloxwich branch on 01922 663399 and ask for Michael Swords. Kind regards, Webbs Estate Agents
5/5
GoogleKatie is so professional, friendly and takes the time to answer any questions and explain everything in detail, a real pleasure to deal with - thank you
5/5
GoogleAnthony was great at showing us around and answering any questions we had.
5/5
GoogleVery professional and efficient
Thank you for the five stars and kind words, Julie. We're delighted we could make things easier for you. The Webbs Aldridge Team
5/5
GoogleAs a family, we had a great experience with Brandon overall. From start to finish, everything was made simple and the process moved so quickly, I couldn’t recommend asking for and using Brandon and his team.
1/5
Google⭐ 1-star review, Webb’s Rugeley (but 5 stars for Rebecca from Cannock office) A very disappointing experience with Webb’s Rugeley, particularly given the premium fee charged and the level of service I expected. From the initial valuation, the service and contract were not properly explained, particularly what marketing, communication and proactive sales activity I could expect. Once instructed, I found myself repeatedly having to chase the branch to get things corrected or actioned, from missing property details and the delayed Rightmove Premium listing, to viewing arrangements, feedback, marketing activity and regular reporting. Communication was often reactive rather than proactive. I also found dealing with Amy, the Branch Manager, particularly difficult. Rather than feeling listened to and supported, I often felt I had to push quite hard simply to get basic things addressed. When concerns were raised, the response was more focused on explaining why their service was acceptable than actually acknowledging where things had fallen short. There was a lot of reference to Webb’s awards, reputation and level of service, but in my experience the actual service did not match that image. For a 2% + VAT fee, I expected a more proactive, polished and genuinely premium service, rather than having to continually chase to get things done. After my first sale fell through, I again had to push for urgency and proactive marketing rather than seeing this happen automatically, as my chained purchase was powering ahead. The one outstanding positive was Rebecca from the Cannock office, who was absolutely brilliant. She was proactive, responsive, clear and consistently followed things up. Her service was exactly what I had expected from Webb’s from the beginning. The sale eventually completed, but the experience with the Rugeley branch left me very disappointed. For me, the service simply did not live up to the premium image or fee being charged.
Thank you for your feedback, and congratulations on completing your sale. We're delighted you had such a good experience with Rebecca. She works in our Sales Progression team at our Rugeley office, and we'll pass on your kind words. We're sorry the rest of your experience didn't meet your expectations, and we'd like to share our side of how the sale went. Your home went on the market on 16th March 2026. It was built using a non-standard method called Wimpey No Fines. Not all mortgage lenders will lend on this type of property, so fewer buyers could buy it. We explained this to you at the start. What we achieved We arranged viewings for 12 buyers and did all the viewings for you. We had an acceptable offer within 7 weeks. A month later that buyer pulled out because they couldn't get a mortgage. We had warned you this might happen. Within a month we had another offer, which was agreed on 25th June 2026. Rebecca took that sale through to completion on 26th August, 9 weeks later. During those 25 weeks, our team made 81 calls with you and 128 calls with buyers, other agents and solicitors in the chain. We also sent and received more than 100 emails. Before your home went on the market, you reviewed and approved the photographs, floorplan, virtual tour and property details. While we measured your home, we left the contract with you to read and offered to go through anything you weren't sure about. Our 2% fee reflected the property's price and construction type, the extra work needed to find the right buyer, and the fact that we carried out every viewing. We understand that selling a home is an emotional and stressful time, and we respect that you see things differently. We believe we did everything we could to give you an excellent service. If you'd like to discuss this face to face, you'd be very welcome to visit us at the branch. We're pleased we found a buyer who could proceed and helped you move on to your next home. We wish you all the very best for the future. Kind regards, Webbs Estate Agents
5/5
GoogleThe team at Webbs are excellent, in the sale of my property. Always stay in contact with updates always there if I have any questions. I have used them in the past and would not hesitate to use their services again.
Thank you for the wonderful review, Linda, and congratulations on your sale! It means a lot that you came back to us, and we'll be here whenever you need us next. The Webbs Cannock Team
5/5
GoogleVery enthusiastic and professional throughout. Alex is always friendly on the phone and has a true passion for what she does.
Thank you. Alex's passion for what she does really shows, and she will be pleased to receive your kind words. We appreciate the review. The Webbs Aldridge Team
4/5
GoogleRating only, no written review.
Thank you for the four stars, John. Is there anything we could have done to make it five? We'd love to hear, so please do get in touch with the Cannock team.
5/5
GoogleVery good support & service
Thank you, Sarah. We're glad we could help, and we're here whenever you need us. The Webbs Aldridge Team
5/5
GoogleWorking with Webbs has been so easy! We had a lovely lady called Keena assist us in buying our first property. She was so helpful and approachable. And made everything so easy for me and my partner. She’s a credit to Webbs!
Thank you, Chloe, and congratulations on your first home! Keena will be delighted she could help you and your partner get the keys. We wish you every happiness there. The Webbs Bloxwich Team
5/5
GoogleKatie was thoroughly professional in how she came across and explained everything thoroughly, was a pleasure to invite her into our home.
Thank you, Pete. We're delighted Katie could leave you clear on your next steps, and we look forward to helping you with the move. The Webbs Aldridge Team
5/5
GoogleKatie did the evaluation of our bungalow ready to put on the market. She was polite, professional and friendly but also respectful. She went through all that was involved in a clear and informed way which was very helpful. Her enthusiasm was was encouraging for us. It was a pleasure to meet with her. Thank you.
Thank you for the wonderful review, Mal. We're delighted Katie left you feeling positive about putting the bungalow on the market. We're here for every step of the sale. The Webbs Aldridge Team
5/5
GooglePurchasing a property through Webbs and Courtney and Alex have been extremely friendly and helpful from booking the initial viewing through to handling our offer. Would recommend.
Thank you, Kayleigh. We're delighted Courtney and Alex could get your offer moving, and we're here all the way to the keys. The Webbs Aldridge Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Webbs has 1,166 reviews across its three offices, rated 4.6 out of 5 overall: 1,164 on Google, 2 on Yell.
Cannock has the most, with 560 reviews rated 4.5 out of 5, followed by Bloxwich with 325.
