Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot recommend Courtney and the team at Webbs Estate Agents highly enough. After a severely frustrating experience with another local Cannock-based agent, the contrast in professionalism and respect for my time was night and day.
With my previous agent, it took weeks of constant chasing just to get the property listing updated to 'Sold Subject to Contract', and it took absolutely ages to finally reach the survey stage. To make matters worse, that agent failed to disclose fundamental facts upfront, such as the property being a timber-framed construction. Furthermore, they were incredibly pushy, aggressively trying to force me to use their in-house legal team. They even booked me into a meeting I explicitly told them I did not have time for, leaving me in the awkward position of having to no-show. It took a month and a half of wasted time just to get the basic wheels turning.
By complete contrast, Courtney at Webbs delivered an absolute masterclass in efficiency and customer service. What took the previous agent six weeks to drag out, Courtney accomplished in a single morning. The property was immediately locked down, the listing was updated to Sold STC without me having to ask twice, and the legal process was triggered instantly.
Crucially, while Courtney helpfully offered quotes for legal teams and surveyors, there was absolutely zero pressure to use their services. Everything was done entirely on my terms. She respected my time, my choices, and made the whole process completely stress-free.
If you want a transparent, proactive agent who actually executes what they promise immediately rather than stringing you along and pressuring you into unwanted services, ask for Courtney.
Daniel · 6 October 2026
Agent replied · 8 October 2026
Thank you, Daniel. We're delighted Courtney got your sale moving quickly and that every decision stayed yours to make. We'll make sure she sees this.
The Webbs Cannock Team
★★★★★ 5/5
GoogleFrom the very first interaction, Webbs Estate Agent delivered a genuinely first‑class service! A noticeable step above earlier enquiries I’d made elsewhere. The team were consistently responsive, and the branch manager, Jamie, was exceptional throughout. His reassurance at moments of uncertainty made the whole process feel far more manageable.
The photography was excellent and showcased the property beautifully. Every member of staff I encountered was friendly, helpful, and professional. The branch operates with a brilliant balance of efficiency and personality, which is invaluable when selling or purchasing a home can be stressful.
A phrase that truly captures the experience is: “I’m living the dream.” A great sales team, great people, and a genuinely impressive standard of service. Thanks Jamie. You were particularly amazing!
Jamarie · 6 October 2026
Agent replied · 8 October 2026
Thank you, Jamarie. We're delighted Jamie could steady things when it mattered and that your home looked its best online. We'll make sure he sees this, and we wish you all the best for what comes next!
The Webbs Cannock Team
★★★★★ 1/5
Google⭐ 1-star review, Webb’s Rugeley
(but 5 stars for Rebecca from Cannock office)
A very disappointing experience with Webb’s Rugeley, particularly given the premium fee charged and the level of service I expected.
From the initial valuation, the service and contract were not properly explained, particularly what marketing, communication and proactive sales activity I could expect. Once instructed, I found myself repeatedly having to chase the branch to get things corrected or actioned, from missing property details and the delayed Rightmove Premium listing, to viewing arrangements, feedback, marketing activity and regular reporting.
Communication was often reactive rather than proactive. I also found dealing with Amy, the Branch Manager, particularly difficult. Rather than feeling listened to and supported, I often felt I had to push quite hard simply to get basic things addressed. When concerns were raised, the response was more focused on explaining why their service was acceptable than actually acknowledging where things had fallen short.
There was a lot of reference to Webb’s awards, reputation and level of service, but in my experience the actual service did not match that image. For a 2% + VAT fee, I expected a more proactive, polished and genuinely premium service, rather than having to continually chase to get things done.
After my first sale fell through, I again had to push for urgency and proactive marketing rather than seeing this happen automatically, as my chained purchase was powering ahead.
The one outstanding positive was Rebecca from the Cannock office, who was absolutely brilliant. She was proactive, responsive, clear and consistently followed things up. Her service was exactly what I had expected from Webb’s from the beginning.
The sale eventually completed, but the experience with the Rugeley branch left me very disappointed. For me, the service simply did not live up to the premium image or fee being charged.
Vesi · 1 October 2026
Agent replied · 6 October 2026
Thank you for your feedback, and congratulations on completing your sale. We're delighted you had such a good experience with Rebecca. She works in our Sales Progression team at our Rugeley office, and we'll pass on your kind words.
We're sorry the rest of your experience didn't meet your expectations, and we'd like to share our side of how the sale went.
Your home went on the market on 16th March 2026. It was built using a non-standard method called Wimpey No Fines. Not all mortgage lenders will lend on this type of property, so fewer buyers could buy it. We explained this to you at the start.
What we achieved
We arranged viewings for 12 buyers and did all the viewings for you.
We had an acceptable offer within 7 weeks.
A month later that buyer pulled out because they couldn't get a mortgage. We had warned you this might happen.
Within a month we had another offer, which was agreed on 25th June 2026.
Rebecca took that sale through to completion on 26th August, 9 weeks later.
During those 25 weeks, our team made 81 calls with you and 128 calls with buyers, other agents and solicitors in the chain. We also sent and received more than 100 emails.
Before your home went on the market, you reviewed and approved the photographs, floorplan, virtual tour and property details. While we measured your home, we left the contract with you to read and offered to go through anything you weren't sure about. Our 2% fee reflected the property's price and construction type, the extra work needed to find the right buyer, and the fact that we carried out every viewing.
We understand that selling a home is an emotional and stressful time, and we respect that you see things differently. We believe we did everything we could to give you an excellent service. If you'd like to discuss this face to face, you'd be very welcome to visit us at the branch.
We're pleased we found a buyer who could proceed and helped you move on to your next home. We wish you all the very best for the future.
Kind regards,
Webbs Estate Agents
★★★★★ 5/5
GoogleI’ve been using Webbs Estate Agents in Cannock for several of my properties, and I’ve been really happy with them.
They’re professional, trustworthy and always helpful, and their full management service is competitively priced. For me, the biggest thing is having peace of mind knowing my properties are being looked after properly.
The whole team are great, but a special mention to Maria, who is always so helpful and lovely to deal with.
And it’s not just as a landlord. If I was buying a property or looking for somewhere to rent, I’d have no hesitation in using Webbs myself.
I’d definitely recommend them. Good people, good service and they actually answer the phone, which, in the world of estate agents, deserves a medal!
Mohammed · 17 September 2026
Agent replied · 18 September 2026
Thank you for the wonderful review, Mohammed. Knowing your properties are in safe hands without you having to chase anyone is exactly what our full management service is there for, and Maria will be delighted to read this. We'll always pick up the phone. The Webbs Cannock Team
★★★★★ 5/5
GoogleWhat a great experience with Webbs - from my initial valuation with Lesley to selling of my house with Jay. We’re in difficult market conditions but Webbs have actively sold my house, going under offer within 7 weeks. This was my first experience of selling a property and using an Estate Agent - Webbs have been first class. Jay has been fantastic - nothing was ever too much trouble and I found his communication excellent. It’s been a pleasure to deal with Jay and all of the team - thank you for making my first experience of selling a property a positive one!
Daniel · 3 August 2026
Agent replied · 7 August 2026
Thank you, Daniel. Getting you under offer inside seven weeks in this market is a real result, and we're delighted Lesley and Jay could make a first sale feel straightforward. We wish you all the best with the move. The Webbs Cannock Team
★★★★★ 5/5
GoogleWebbs have provided a fantastic service from beginning to end. Andrea who valued the property was professional, approachable and knowledgeable. Sally was fantastic whilst the property was being marketed and proactively managed marketing strategy. Rachel was managed it post sale was also great keeping me updated and chasing if needed. Would highly recommend
Katy · 12 September 2026
Agent replied · 16 September 2026
Thank you, Katy. Andrea, Sally and Rachel each played their part in getting you from valuation through to completion, and we're delighted it felt joined up the whole way. We wish you well with the move. The Webbs Cannock Team
★★★★★ 5/5
GoogleMegan has been golden in the support of the sale of our house and the purchase of another. She really has been so patient and supportive. Megan has made the process so much easier and has always been contactable. All the team have been amazing but Megan has really gone above and beyond for us and I can’t thank her enough ☺️ thank you all
Rowena · 3 June 2026
Agent replied · 4 July 2026
Thank you, Rowena. Selling and buying at the same time takes some patience, so we are glad Megan made it easier and stayed contactable throughout. The Webbs Cannock Team
★★★★★ 5/5
GoogleHad the pleasure of viewing a few house with this team. from Sally in the office to Heather showing us some properties. They have all be professional and so incredibly helpful real credit to the company. A special shout out to Jamie. He has been absolutely amazing. Listen to what we wanted and helped us get the right property. Can't thank him enough.
Frances · 3 June 2026
Agent replied · 4 July 2026
Thank you, Frances. Sally, Heather and Jamie will all be delighted to read this, and happy we found you the right property! The Webbs Cannock Team
★★★★★ 5/5
GoogleWe had an excellent experience using Webbs Estate Agent and Sally was fantastic at keeping us updated with all the information we needed. Sally was a great negotiator when it came to making an offer. We would highly recommend using Webbs. Thank you Sally!!
Leanne · 24 August 2026
Agent replied · 27 August 2026
Thank you, Leanne. Sally always aims to keep you moving and get the best possible outcome on an offer, so it's great that came through for you. We wish you well in your new home! The Webbs Cannock Team
★★★★★ 5/5
GoogleCourtney is so helpful and will go above and beyond to keep you updated and help with the process of buying and selling would recommend to anyone wanting to buy or sell a house
Helen · 6 October 2026
Agent replied · 8 October 2026
Thank you, Helen. We're delighted Courtney has made your move feel more manageable, and we'll be sure to pass this on to her.
The Webbs Cannock Team
★★★★★ 5/5
GoogleExcellent service from start to finish. Jay was very helpful and supportive, even when there were issues on my side. He was patient, always willing to help and very quick to answers any questions I had. 100% would recommend.
Nicky · 15 June 2026
Agent replied · 4 July 2026
Thank you for the wonderful review, Nicky. Jay will be delighted to read this. The Webbs Cannock Team
★★★★★ 5/5
GoogleI was a first time buyer & the team really supported me, especially Calum, what a great guy!! Thanks all.
Louise · 7 October 2026
Agent replied · 8 October 2026
Congratulations on your first home, Louise! We're delighted Calum could help you get the keys, and we wish you many happy years there.
The Webbs Cannock Team
★★★★★ 5/5
GoogleWe had an excellent experience with the estate agents throughout both the sale of our old home and the purchase of our new one. The team was professional, friendly, and always happy to answer our questions. They kept us informed at every stage of the process, making what could have been a stressful experience much smoother.
Their communication was excellent, and they worked hard to keep everything moving, ensuring both the sale and purchase progressed as efficiently as possible. We really appreciated their dedication, honesty, and support from start to finish.
We would highly recommend them to anyone looking to buy or sell a property. Thank you to the whole team for making our move such a positive experience!
Chloe · 3 July 2026
Agent replied · 4 July 2026
Thank you, Chloe. Handling both a sale and a purchase together takes a lot of co-ordination, so it is good to hear it felt smooth and well communicated throughout. We wish you every happiness in your new home. The Webbs Cannock Team
★★★★★ 5/5
GoogleA five star review for Webbs & especially Megan simply isn't enough praise. I can honestly say that the service to date has been absolutely outstanding.
Neil · 24 July 2026
Agent replied · 7 August 2026
Thank you, Neil. Megan will be delighted to read this, and we'll keep that same standard up for you all the way through. The Webbs Cannock Team
★★★★★ 5/5
GoogleMegan, I just wanted to reach out and say thank you for all your help in our recent requests to view properties - we have now found a property and we’re going through the channels to secure it and make it our first home together.
I just wanted to say a real big thank you to you for all your help in getting us viewings, requesting our feedback and your professionalism throughout the time we have known you and although we haven’t found a home with Webbs, I can not fault the service you gave and would highly recommend you to anyone needing an estate agent in the future.
Leonie · 3 June 2026
Agent replied · 4 July 2026
Thank you, Leonie. Even though the home you found was not one of ours, it means a great deal that Megan's help, feedback and professionalism led you to recommend us. We wish you every happiness in your new home. The Webbs Cannock Team
★★★★★ 5/5
GoogleI have recently used Webbs to sell my house, the service from arranging the valuation to passing the sale on to solicitors has been very professional and efficient, all the Webbs staff I had contact with were brilliant, Andrea who valued the house was very professional and knowledgeable, Jamie kept me well informed of the progress of the offers I received, Callum and Sally were also very helpful throughput.
David · 3 April 2026
★★★★★ 1/5
GoogleIf I could give the Cannock rental team at Webbs Estate Agents zero stars, I would. Their level of incompetence, poor communication, and lack of professionalism is honestly shocking.
Communication is appalling, calls and emails are ignored, responses are delayed, and nobody seems willing to take responsibility for anything. The entire process feels disorganised and unnecessarily stressful. The only time you ever get communication from them is when they want money from you.
I also believe that they tell lies as each person you’re passed too has a different opinion on how things work! At the end of tenancy’s they take your full deposit even when not required. We showed evidence (receipts) that we had had the carpets cleaned and paid for a gardener weekly during the tenancy but this was ignored and the money still taken.
What made the experience even worse was the way property inspections were handled. During home checks, photos were taken inside the property, including of personal belongings, which felt intrusive and awkward as they walk around your home as if it’s their home! They also tell you a date and time and do not work with you to arrange this. The complete lack of sensitivity or respect for our privacy was deeply disappointing.
For a company trusted to manage people’s homes, their customer service and professionalism fall far below acceptable standards.
Avoid if you value your privacy, time, and peace of mind.
Jess · 3 May 2026
Agent replied · 7 May 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with your experience, and we appreciate the opportunity to clarify a number of points.
With regard to your deposit, this was not a decision made by us. The matter was referred to the independent Tenancy Deposit Scheme, which reviewed submissions from both parties and awarded the deposit in full to the landlord. This decision was reached following an evidence-based adjudication process.
As managing agents, we act on the landlord’s instructions and are responsible for progressing matters in line with the tenancy agreement. Deposit disputes are not determined by us but are resolved either by agreement or through an independent scheme, as in this case.
While you have referenced carpet cleaning and gardening, it is important to note that deposit outcomes are based on the overall condition of the property at the end of the tenancy when compared against the original check-in documentation. These items alone do not determine the outcome, and the adjudicator considered a range of factors in reaching their decision.
In relation to communication, we maintain records of correspondence and can confirm that responses were provided during the tenancy.
Routine property inspections are a standard and necessary part of residential lettings and are clearly outlined within the tenancy agreement prior to commencement. These inspections are carried out with appropriate notice and in accordance with legal requirements, and photographs may be taken as part of documenting the condition of the property.
We understand that the end of a tenancy can be a frustrating time, particularly where there is a dispute. However, we are confident that all processes in this case were handled in line with the tenancy agreement, relevant legislation, and standard industry practice.
★★★★★ 5/5
GoogleSo happy with service Megan provided, after missing out on another property, Megan proactively contacted me and kept me updated on potential properties that fitted my brief. I was delighted she got me the first viewing on a perfect house and it almost felt like her mission to find me my perfect property. She called me before the office had opened and thanks to her proactive nature I now have my perfect property subject to contract. I cant thank her enough as I was beginning to think it was mission impossible!
SUZ · 3 May 2026
Agent replied · 7 July 2026
Thank you, Suz. Missing out on a property is always disappointing, so it's great to hear that Megan kept looking and made sure you were first through the door of the right one. We hope you will be very happy there. The Webbs Cannock Team
★★★★★ 5/5
GoogleMegan at Webbs Cannock has been amazing. From communication to sending me homes she thinks will suit me. Her determination for the job is nothing short of fabulous !
E · 16 May 2026
Agent replied · 4 July 2026
Thank you, Megan will be delighted to read this. The Webbs Cannock Team
★★★★★ 5/5
GoogleThe staff at Webbs estate agents have been fantastic during our tenancy, very efficient and helpful. Especially Malia Osborne, we are so grateful for making our time in our temporary home so enjoyable and easy!
Abbie · 16 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We're really pleased to hear that you had such a positive experience during your tenancy. Malia will be especially delighted to know she helped make your time in your home enjoyable and stress-free. We truly appreciate your feedback and wish you all the best in your new home!
★★★★★ 5/5
GoogleCourtney was great with me and my wife. She happily changed appointment dates and times to suit us and answered all our questions about the property we were buying and allowed us to look around at our own pace. She quickly sorted out the paperwork required and got back to us quickly with answers to questions we asked after we left. Great service.
M · 3 April 2026
★★★★★ 5/5
GoogleMeg Walker has been brilliant at Webbs. Easy to deal with and explained everything so we understood. Always easy to reach and went above and beyond!
Mat · 1 May 2026
Agent replied · 4 July 2026
Thank you, Mat. Megan will be pleased to read this, going the extra mile is what she does. The Webbs Cannock Team
★★★★★ 5/5
GoogleCalum was very helpful, polite and professional whilst helping me buy my property
Keep going as you are
Cheryl · 13 June 2026
Agent replied · 4 July 2026
Thank you, Cheryl. Calum will be glad his help made buying your property easier, and we will pass your kind words on to him. The Webbs Cannock Team
★★★★★ 5/5
GoogleSally was great from start to finish.
JA · 11 August 2026
Agent replied · 13 August 2026
Thank you for the kind words. Sally was glad to see things through for you from beginning to end, and we're here whenever you need us again. The Webbs Cannock Team
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