Trusted Agent profile

Up Estates estate agents in Coventry and Nuneaton

4.5

★★★★★ Excellent

340 reviews across 2 offices and 2 platforms

Up Estates has two offices, in Coventry and Nuneaton. Together they have 340 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

332

Reviews on Google

All 2 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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Our offices

Up Estates's two offices, most reviewed first. Each has its own page.

Latest reviews from every Up Estates office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Up Estate? more like Down hill estate…had the worst buying experience ever because of Ben! I must say he is a top class scammer and was the reason why we were about to pull out on our dream home. Keep clear of Ben’s non existent professionalism and threatening nature! Save yourself the emotional and mental torture!

Shahanara · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thank you for your false review of the experience you have never had, we appreciate you supporting your friend Mr Rahman but this review space is for people that have genuinely had an experience with Up Estates.

5/5

Google

I really appreciate and extremely grateful for Emily Norbury Up Estate Agents for her hard work and She's Patience 🙏 She is amazing worker which was happy to help Us all the time regarding purchase of the house 🙏🙏🙏 Thank you so much 🙏 …

Dorin · 14 June 2023 · Up Estates Coventry

1/5

Google

Wouldn’t recommend to anyone, absolutely the worse experience in our life’s , we was looking to relocate and came across with property they managed, house was under renovation, we told the agent we need to move in by the middle of the month , they told us this is not a problem, property will be ready by that time. We took the keys 10th of October and left the house empty for another week to make contractors easier to finish work, but unfortunately when we came week later nothing was done, house was dirty, not cleaned, everything broken, not fitted correctly or not fitted at all, so all the promises after signing the contract gone. Electricity rigged, back doors broken, house so dirty we never seen in our life’s so much dust, the extractor hood leaking oil, sliding doors on wall wardrobes not sliding and broken, we don’t have bathroom doors can you imagine family of 5 and this is how we live more then a month now and still have no date when it’s going to be fixed and most disgusting thing is they blaming us that they moved us in to the house which is far from ready to live…..

Mantas · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Mantas, we have spoken numerous times throughout the month and as I have said to you numerous times, we understand how you feel and are getting the different issues resolved as we want you to be settled and enjoy living in the property. As you say you were aware of the condition of the property when you signed and we said about these issues being resolved. Once you moved in there were still aspects that needed resolving which contractors were sent out to fix. The electrics were fixed after you laughed at the first electricans missfortune of having to go to the hospital due to their son being admitted, that same day we found a new contractor to do this. The electrics that were tampered with by the previous tenant worked, it was the LED bulbs in one room that did not turn off which is what was then fixed. Due to you upsetting the previous contractor we then needed to find a new contractor to fix one of the three bathroom doors, which we did. These were with contractors to fix immediately. As of 2 days ago you reported the wardrobe which has been quoted for and approved for a contractor to attend and fix and is about to be resolved. As for the extractor fan this also can be resolved by it being cleaned which we have also advised. We want all tenants to feel settled and happy in a property and within your timeframes we have looked to ensure this is the case but have also been reliant on contractors equally completing these jobs that are currently all in hand. We hope that once the latest of issues are resolved that you continue to enjoy living at this property.

1/5

Google

Overall a nightmare experience, the company showed no respect, transparency and honesty during the process. I felt isolated and lost for what should have been a pleasant experience. I am glad my dealings with this agency are over, management need to get a grip of what is going on internally.

Z · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thank you for your false review of the experience you have never had, we appreciate you supporting your friend Mr Rahman but this review space is for people that have genuinely had an experience with Up Estates.

5/5

Google

Amazing service. Kept me up to date and made it hassle free. After a bad experience with a different agent was so relieved to have found Up Estates. Cannot thank them enough. Aliya was so helpful.

Lisa · 14 June 2023 · Up Estates Coventry

5/5

Google

Up estates gave us continual support and guidance throughout the moving process, Emily in particular was very helpful and always made sure to respond to emails quickly

Charlotte · 14 June 2023 · Up Estates Coventry

5/5

Google

I don’t usually leave reviews but my experience with Up Estates was exceptional so I felt like I needed too! Super friendly and helpful staff, made the whole process easier than I ever expected. Can not speak highly enough of the service I found here! Thank you!

Louise · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Louise, very kind words and it means a lot to the team!

5/5

Google

Absolutely Fantastic Service. Had Ben managing a property Sale. Had my house was on the market with another estate agents for over a year. Ben managed to get it sold within a week. Very professional and friendly. Would recommend to anyone :)

Josh · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Josh, it is a lovely place so we're suprised it took so long previously!

5/5

Google

Amazing Estate Agents! We put out house on the market with UpEstates, and Ben and the team could not have been, valuation and photos done and the house on the market within a couple of days, and sold within 3 days for well over the asking price. faultless service throughout despite incredibly difficult circumstances (our buyer had the worse solicitors ever, but their sales progresser was relentless!)

Ian · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Ian, glad you have had a great service! Enjoy your new home!

5/5

Google

I would like to thank, up-estates how they initiated the process to rent a property. The application process to rent a property is very hazel free. The Lettings Negotiator Cameron Nicoli is very polite, professional, and friendly, I would like to really appreciate his efforts for coordination, follow ups and application process. I would definitely recommend up-estates to anyone looking for a property to rent in Coventry and any location in which they operate. Thank you. Rajesh Chenna

Rajesh · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Hi Rajesh, thank you for taking the time to write this review and rate your good experience! Hope you are enjoying the property!

5/5

Google

Aliya has been our contact for selling our house with Up Estates and she has worked hard to secure our sale. She has provided professional advice and support and has kept us up to date with all the stages involved. She is an asset to the company. Thank you again Aliya you are a star.

Yvonne · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Hi Yvonne, thank you for taking the time to write about your positive experience with us and especially Aliya - she has loved working with you so far!

1/5

Google

Be aware of this agency! I have just rented a house full of mould ! My clothes and every personal objects were infested . Under wallpaper you could find mould for a long time ago which will appear anytime. After you payed the deposit and sign the contract and in short time you will realise that you will lose all your money, the future tendant will have the big "pleasure" to go in the court with this agency for about one year loosing their peace and psihical power . They have the excuse that all houses from UK has the same problem with mould! Which is not fear and true. Who need headache ?! Open your eyes before trusting their "friendly" smile. Your health is more important !

MLa · 14 June 2023 · Up Estates Coventry

5/5

Google

Brilliant Brilliant Brilliant. Over and above our expectations, so many views, so much help, a number of offers and a sale in 10 days. All staff work really hard, Aliya is a superstar, so helpful above and veyond. Can't fault them. 100% recommended

Richard · 14 June 2023 · Up Estates Coventry

5/5

Google

I am very pleased with Up Estates who I consider to be a very efficient and competent estate agent. I had previous instructed a different agent - They were/are terrible! Up Estates were their replacement have been excellent throughout and I rate them very highly. Steve

Steve · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks for your kind words Steve, whilst a lot of people think estate agents all do the same this is a prime example that some can do it badly! Glad you have had a good experience so far!

1/5

Google

AVOID. My partner and I went to view a property yesterday, however, we got caught in some traffic and arrived just under 5 minutes late. We knocked on the door and nobody was present, so we called Up Estates. They were friendly and contacted their colleague for us, then informed us their colleague had got his "diary mixed up" and would be there shortly. Considering that we confirmed our attendance a couple hours before the viewing, I don't believe this is true. We waited 5-10mins for him to turn up, and then greeted him politely upon his arrival, to which he responded "Alright". He gave no apology for getting his “diary mixed up”, and quite clearly had a bad attitude. He then went straight to unlock the front door, and with his back to us said "You've only got 5 minutes to look around as I've got another appointment to get to". Although seriously unimpressed with his rudeness and unprofessionalism, we said we would “try our best”. 5 minutes to look around a property we may spend thousands of pounds on renting because he had another appointment to get to? We went inside and asked whether the electric fire works, and the agent said something like "Yeah it should". We realised he was not there to offer any help, so we rushed around the house ourselves, unable to ask any questions as the agent was not approachable. The agent stood outside the front of the property, uninterested in trying to engage at all. We went downstairs and asked to look at the garden, to which he locked the front door behind us responding "I can't leave people viewing the property whilst it is vacant". We weren't leaving, we were asking to view the garden area... We then just left as it was clear he was refusing to show us. We called Up Estates immediately afterwards and have given all this information to them. The lady on the phone apologised for the situation, but I doubt anything will be done about the poor behaviour displayed by their estate agent. No wonder this property has been vacant for as long as it has.

Lauren · 14 June 2023 · Up Estates Coventry

5/5

Google

I sold my house a few months ago with Up Estates and was very impressed with all the team at all stages. They kept in contact with the Solicitors weekly to keep things moving. I've used alot of Estate agents over the years and paid alot in fees. I would highly recommend Up Estates and will definitely use them again in the future.

H · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thank you for taking the time to review your experience with us, it was great to be able to help you move and keep you updated. Take care!

5/5

Google

Bought and sold with Up. Sale - shrewd tactical pricing and thoughtful marketing delivered strong interest in our property and an offer accepted within a fortnight. Purchase- gave sensible, neutral advice despite a vested interest in both sides of the transaction. Quick to arrange viewings in collab with the then owners. Process - ours wasn't a smooth experience but that wasn't Up's doing in all fairness. Communication might have been more frequent even if only to say "nothing new". Recommend these guys, strong team, great pitch.

Matt · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Matt for your kind words, hope you are enjoying the new house!

5/5

Google

I have been delighted with the speed, courtesy and cost effectiveness of the sale of my property by Up Estates. I have found that all of the team work together to provide first class support. This agent achieved a selling price that exceeded my expectations by attracting the maximum number of interested buyers. Their advice in dealing with one or two queries was invaluable. I would not hesitate to recommend Up Estates to anyone considering selling a property within the geographic market in which they operate. Andy Rae

Andrew · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Andy, we understand it could have been tough for you to arrange the sale of the property from Scotland and we're glad you got over what you expected! Pleasure working with you!

5/5

Google

Up Estates manage my buy to let property and provide an unrivalled service from finding tenants, to responsiveness to emails/calls, to chasing rent, you name it they're on it! It feels like they have a close knit team who are clearly passionate about houses and work hard and efficiently to sustain the brilliant level of service. I have often called Elliott for advice regarding both house purchases/sales and lettings and on each occasion he always makes himself available to talk to me and openly shares his knowledge - thank you! If you're looking for an estate agent, look not further than Up Estates :-D

Jonathan · 14 June 2023 · Up Estates Coventry

Agent replied · 13 June 2024

Thanks Johnny, we're always here for advice to help you grow your portfolio!

5/5

Google

Our experience of selling our property with Up Estates was a very positive one. Aliya, our dedicated sales negotiator was very friendly and helpful and we secured an offer on our property over the asking price within a few days of it going live on the market, which was brilliant! Thank you so much to all the team involved

Jayne · 14 June 2023 · Up Estates Coventry

5/5

Google

Friendly team - helped me secure my new house! Couldn’t be happier with the service. Thank you guys

Thinkingoutloudwithshan · 16 April 2023 · Up Estates Nuneaton

5/5

Google

Fantastic service from all the team at Up Estates. I would definitely recommend them.

Mrs · 16 April 2023 · Up Estates Nuneaton

5/5

Google

Love the new branch of my favourite Estate Agents ! Not selling my house at the moment, but when I do it will be with UP ! The furniture in that new office looks top notch, great work guys.

Neil · 16 April 2023 · Up Estates Nuneaton

5/5

Google

Our experience of Up Estates was seamless from start to finish. The team were helpful and friendly and kept us updated every step of the way which was much appreciated, thank you so much for being part of this journey with us!

M · 16 April 2023 · Up Estates Nuneaton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Up Estates

Which Up Estates office has the most reviews?

Coventry has the most, with 302 reviews rated 4.5 out of 5, followed by Nuneaton with 46.

Where are the Up Estates offices?

The two Up Estates offices, by town:

  • Coventry: 6 Orchard Court, Binley Business Park, Binley, Coventry, CV3 2TQ
  • Nuneaton: 11 Dugdale Street, Nuneaton, CV11 5QJ

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