Trusted Agent profile
★★★★★
340 reviews across 2 offices and 2 platforms
Up Estates has two offices, in Coventry and Nuneaton. Together they have 340 reviews on two platforms, rated 4.5 out of 5 overall.
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Up Estates's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe bought our first property through UP Estates. Special thanks to Harry and Emily and all others. They were very helpful with all the questions and process. Always on top of emails and returns calls if missed. Thank you UP Estates.
Thank you Satish, we hope you are enjoying your new home!
5/5
GoogleI have used up estates a few times now due to the quality of marketing and fast turn around in offers. Ben Whiteford was very helpful as he strives to achieve the best sale price for your property while also dealing with many difficult situations in the house selling process.
Hi Ely, thank you for your review!
5/5
GoogleRecently bought a house through the Up Estates.would really recommend, service was really good. Agents are professionals,even helped to chase the solicitors and been really helpful if we had any questions as we were first time buyers.Gave us a bottle of champagne when we were picking keys from agency which was a really nice gesture
Hi Elvita, hope you are enjoying the new house and the drink went down well!
5/5
GoogleI have recently sold my house through up estates and I am really happy with the service provided. They maintained relationships with myself, buyers and all solicitors involved pushing my sale through in just 10 weeks! Staff are super friendly and helpful
Hi Simone, I'm glad you had a great experience with us considering how you felt after purchasing the property prior and the bad survey. But as you saw we helped you through and sold and completed to a great buyer and hopefully you are enjoying your new home now!
5/5
GoogleAbsolute amazing experience with Up Estates. They made our journey very smooth. Charlotte especially very kind, very professional and helpful at all times. Definitely would not hesitate recommending to family and friends!
Thanks Paulina!
5/5
GoogleWe worked closely with Chris and Demi at up estates to advise us on our mortgage and we cannot recommend them highly enough. As first time Buyers we felt super informed and supported. Both were always on the end of the phone or email and answered any questions that we have promptly. They were constantly checking In on our progress and sent a lovely card upon completion. We would definately use them again when the time comes! Thanks for the amazing service.
Hi Emma, thank you for taking the time to write this review for us, hope you are well! Thanks, Up Estates
4/5
GoogleUp Estates were very professional and helpful with the sale of my property. All the staff were pleasant from the initial first visit when they valued my property to the end of my sale. I would highly recommend them as an Estate Agents and would use them again if I was to move house again in the near future.
Hi Suzanne, thank you for your review, it was a pleasure to help sell your home!
5/5
GoogleUP Estates were great during our sale. We were kept well informed with appointments and feedback for the sale of our property. Once we had a buyer we were updated regularly regarding the progression of our sale despite many complications and hold up at the bottom of the chain. Going beyond our expectations in rooting out what was happening and often found them to be better informed than our Solicitor. We couldn’t recommend them enough. Jamie
Thanks Jamie, it goes to show that the job isn't done until the day you move so congratulations again!
5/5
GoogleAbsolutely fantastic experience with Up Estates - we sold and bought our new house with them and we were kept up to date every step of the way. Charlotte, Harry and Emily were especially helpful and friendly. I wouldn’t hesitate to recommend Up Estates to family and friends and we will be using them if we choose to sell in the future. 10/10
Thanks Kate, hope you are enjoying your new home! If we could rate customers too you would be 10/10!
5/5
GoogleI had a very positive experience with Up Estates and Bubble Finance. They are very professional, approachable, and prompt to respond. Demi and Chris from Bubble Finance have gone above and beyond. Harry from the Estate Agency has guided me through purchase procedure. The transaction has gone through smoothly, much quicker than expected. A big thank you to the team! I highly recommend them.
Hi Eva, you did very well to get everything through quickly in a tough market so well done, we hope you are enjoying your new home!
5/5
GoogleThis is the best estate agent that I have ever dealt with. All of the staff from Elliott who valued our property and gave professional honest advice enabling us to pitch our price correctly. Then Charlotte who took amazing beautiful pictures to place it on the market.All the ladies in the office who booked in and kept us informed all the time of viewings ensuring they fitted in with our work life. We particularly want to say a big thank you you to Ben, who was our sales negotiator and gave invaluable advice and support to us, using his wealth of knowledge and experience. Keeping us fully informed of everything that was happening at all times, and showing great patience and understanding of our needs. Resulting in numerous great offers on our property. We would definitely recommend Upstates to anybody.PositiveResponsiveness, Quality, Professionalism, Value
Hi Hayley and Sean, Thank you for your kind words, great to hear you have had a positive experience with a lot of the team and we have loved helping you through your sale so far. Thanks again, Up Estates
5/5
GoogleUp Estates have provided a professional level of support and advice that has made the process of buying our first home far easier. Their customer service is fantastic and every colleague I have interacted with has been friendly, knowledgeable and helpful throughout. Within a week of contacting them to enquire about viewing a property, we have had our offer accepted and the process so far has been rapid, with exceptionally quick response times. Elliott has been particularly fantastic, helping to recommend an in-house broker (Chris from Bubble Finance is also highly recommended!) who helped us to get an agreement in principle within two days and ensure we could successfully bid for the property. I would highly recommend using Up Estates as the experience so far has been thoroughly excellent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSold my house with Up Estates, the service has been outstanding from start to finish. I worked closely with Ben, Charlotte and Emily which were super helpful, friendly and very easy to get in touch with. I would definitely recommend Up Estates to anyone who is looking for a professional Estate Agent.
Thank you Massimo, it was a pleasure dealing with you and we hope you are enjoying your new place!
5/5
GoogleHaving dealt with UP Estates on letting my property they evaluated it promptly and had it listed within 24 hours. I was keen on securing a good tenant for my property having had previous agents 'first through the door' attitude to my cost. Within a fortnight the let was agreed and done, having been presented with multiple applicants, with all checks done and their scenarios etc advised. Giving me the choice of which fitted best, UP listened and it showed.
Thanks Drew, it was great to help you let the property out, its a pleasure to deal with your property as it was presented to a high standard!
5/5
FacebookRecently bought a house through Up estates. It was good experience. Lucy was very helpful throughout the process. Will definitely recommend.
5/5
FacebookReally helpful and great communication throughout the whole process, would definitely recommend
5/5
GoogleUp Estates offer good value for money they are as good if not better than other agents, why pay more ?PositiveValue
1/5
GoogleJust like another review, great start .. got two viewings within days and sold the property very quickly, however after this they were very quick to put up the SOLD board to advertise their success in selling my property , however after this everything went down hill, myself and my solicitor were left to assist the buyer and their solicitors with everything from start to finish, Up Estates would call me with incorrect information or updates and on most occasions call me at least a week after I had already been given or had chased up information to assist in the sale myself, they were very disorganised as I mentioned they would update me with information I had already had from the buyer a week later and this happened many times, The buyer was having difficulties with their broker and solicitors however it wasn't Up Estates that were trying to help put it was me and my solicitor again, and even after that was resolved a week later they tried calling to advise that they had helped resolve the exact same problem, anyway I requested for a discount for their lack of involvement and lack of work/effort put in from their side, however I was shown the T's and C's and told that they had done a very good job .. I paid what was due as I have never been so disgusted with a company's performance and effort and that they still wanted to be paid in full for basically advertising my house on line which anyone could do and then sitting back and letting me and my solicitor do their work for them.... I would suggest that if you are thinking of using company because their rates are lower than others that you are better off doing everything yourselves and save the money because eventually that is what you will end up doing... do not use this company, pay a little extra and get a more professional outfit. in reply to Up Estates reply below, this is the typical reply where a company believes in the same nonsense that they preach, any company who advertised my house on the internet/market would have got it sold quickly as it was a desired area and many people from my own research were looking for properties in the area, you haven't done anything special there, you have ignored and are missing the point, your customer service and aftercare was non existence and you only followed up with aged information when you decided that you will do a little chasing ... anyway it is understood that you believe your practices are justified so there is no point in wasting further time ..i just hope the public can see from your reply on how you decide to gloat about the little positive in the review and ignore the main points.NegativeProfessionalism
We are very sorry to see this review as we always strive to provide the highest level of service so seeing a negative review is the last thing we would even want. As you are aware we have spoken with you over this and appreciate you highlighting how quickly we were able to sell your property and the contact we had with you throughout. As you rightly mention there are times when we might not have the same information as you when you are speaking directly to a buyer and when you are equally being proactive in chasing your sale. But throughout the sale we did continually speak with your buyer and all solicitors, who’s job it is to carry out the legal work so that a sale can complete.
5/5
GoogleUp estates provide an amazing service . I have bought and sold three properties through them and everytime they have delivered on their promises.great all round service everytime thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coventry has the most, with 302 reviews rated 4.5 out of 5, followed by Nuneaton with 46.
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