5/5
GoogleHighly recommend Trupenny's, they have been extremely dilligent, helpful, active, warm and friendly in all things regarding to the sale of my property. Special mention to Sarah & Chloe for their great work
Trusted Agent profile
Truepenny's Property Consultants estate agents in Greenwich
★★★★★
374 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 374 reviews on two platforms, rated 4.2 out of 5 overall.
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Our offices
Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
- Truepenny's Property Consultants Greenwich (38 King)38 King, William Walk, Greenwich, London, SE10 9HU, SE10 9HU239 reviews · 182 on Google (4.1)27 in the last 90 days
- Truepenny's Property Consultants Greenwich (1A The Village)1A The Village, Charlton, London, SE7 8UG, SE7 8UG192 reviews · 135 on Google (4.7)15 in the last 90 days
Reviews on Google
Showing 317 reviews on Google only. Show every review
Google5/5
Google31 Dec had an electrical fault in the fuse box which meant no boiler, fridge or freezer in use. Contacted Truepenny's on Saturday morning and Ana A went above and beyond to get the problem fixed. Arranged an electrician to come out New Years eve and everything was sorted. Really great service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMariem at Truepennys is brilliant- so responsive and helpful. I needed to track down some post sent to a previous address; she contacted the new tenants and sorted this for me within minutes of me emailing Truepennys. Thank you Mariem!
5/5
GoogleIt is my first time in renting in London and I found Truepennys honest and very helpful. Thanks to Mariam, who is friendly and super approachable. Highly recommend them!
2/5
GoogleFirst off they were advertising a studio for renting as 1 bedroom (no windows or doors, just a wall near the bed). They called me that the landlord is happy with my details and rushed me to sign the monies breakdown doc, so I signed it after I double checked the flat size was okay for me to work from home. Then there was a Christmas break and I didn't hear back from them for 7 days. After I attempted to reach them that I received the below message from them. Unfortunately the landlord has agreed to go with another offer as he understood that you were still continuing to look at other properties I was travelling so I emailed that I would like to take the flat, but I found it odd that they sent me a docusign form from the same address but only told me it's not available after a week from different email address. I don't recommend this agent to tenants.
Agent replied · 10 November 2024
I am sorry that you have felt the need to write a negative review about your experience with our Greenwich Branch. Your offer was ultimately declined by the landlord; however this was not due to our best efforts to try and secure it for you, I will briefly explain to clarify; The landlord was willing to accept the asking price to offer you made to rent the property when you first viewed it based on the information provided. You then advised that you were not ready to commit to proceeding further and requested to view the property a second time. Upon viewing the property for the second time you advised us that you would like to proceed to the next steps but that you also had one other property to view. We advised you that you would need to decide swiftly as there were other applicants interested in the property. However, we promptly sent you the initial monies breakdown document and requested that you pay an initial sum of one weeks rent to secure the property. Some 8 days after first viewing the property and three days after requesting it, we had still not received the requested one weeks rent from you to secure the property. In the meantime, another tenant put forward an offer that was acceptable to the landlord and paid one weeks holding deposit to secure it within a few hours of their viewing. I hope this helps to clarify the circumstances leading to your tenancy application being rejected. Yours sincerely, The Greenwich Team
5/5
GoogleI am a landlord residing in Hong Kong. Miss ana Apostu has taken over to look after my flat at Vertex Tower. She has been very helpful and thoroguh in following up with the move -in problems encountered and left behind by the former agent. She nicely introduced herself to me and the tenant and has taken intiatiave to follow up on the issues. In the recent incident when the tenant asked for a rent reduction claiming ; that the flat is in a bad condition, Ana has offered her advice and opinion that there is no reason for a rent reduction, she also took intitaive to do an inspection of the property and made report to help justify that the flat is in good conditiont; and she had made arrangments to fix up those items needed. I am very happy with her service and feel comfortable that she will help to follow up with the matters of the flat. yours faithfully, Eva LI Yee Wah
1/5
GoogleHopeless service. On checkout Truepenny’s acknowledged that we left our rental clean but still insist on a £300 pound professional cleaning fee - tenants have been alerted to this unscrupulous behaviour and I am shocked that Truepenny’s perpetuates this ‘fleecing of tenants’ practice. Be cautious when dealing with this company, over the duration of our rental there has been poor response to maintenance issues with no compensation for clear incompetence in attending to repairs punctually.
Agent replied · 10 November 2024
Dear Indrasen, I am sorry to hear that you are unhappy with our service. I have spoken with the property management team in relation to your complaint. The communication logs suggest that they have been prompt and responded quickly. The dispute over the £300 retention is between yourself and the landlord, not Truepenny’s. Unfortunately, landlords and tenants often disagree on the condition of the property and the cost value to make good when keys are returned. This is precisely why the adjudication process was created, it ensures a fair and just outcome for all parties involved in disputes of this nature. The monies will be awarded (in part or whole) to either yourself or the landlord, we have no vested interest in this matter. Should you wish to discuss further, please feel free to call me on 020 8858 9393. Kind regards, Ryan
5/5
GoogleAna Apostu has been extraordinarily helpful and professional in dealing with my Flat. It is reassuring to know that a genuine human being cares about the Landlord and the property. I am very impressed with Ana's work ethic, professionalism and spot-on communication skills.
5/5
GoogleWe have been a tenant in Blackheath handled by Truepenny's and dealt mainly with Mariem. She has always been a pleasure to work with. Polite, helpful and always ready to assist in a timely manner. Highly recommended!
5/5
GoogleShahana was an absolute sweetheart to my friend and I. We had never been to an estate agent before and she was so funny, accommodating, genuinely kind and beaming with loving energy. We felt so safe registering with Truepenny because of her, especially as students who rarely get taken seriously, we couldn't thank her enough! And thank you to Sarah too for being so open and kind as well!
5/5
GoogleWalked into Truepenn'ys for some information about letting out my property, Mariam was professional and courteous. She offered lots of information that was practical, much of which I was not aware of. No sales pressure like other agents. Such a refreshing change.
5/5
GoogleI have had my property let by Truepenny's Estate Agent. Whilst not all staff have come up to the expected standard I have found all communication with Ana Apostu to be professional, helpful, prompt and responsive. I would like to thank her for the service provided todate. Margaret
5/5
GoogleThe most professional and friendly estate agents I ever had to communicate with. They truly seem to care and will give you all the information and advices that you might need! I'd like to especially thanks Mariem and Chloe whom I've been in contact with during the process. Xx
Agent replied · 10 November 2024
Hi Maya, Thank you for your kind words! So nice to read! Kind regards, Ryan
5/5
GoogleI recently dealt with Ana, Property Manager, at Truepenny's Greenwich, regarding a change to my tenancy agreement. I found her extremely professional and helpful, going above and beyond to help resolve the situation. I'd highly recommend this agency!
5/5
GoogleIt was our first time moving into a private flat in London which was quite scary but everyone at Truepennys was really, honest, friendly and helpful and made our search much less stressful. Valencia was particularly lovely and helpful with our viewing.
5/5
GoogleI have moved to London, had a very difficult time finding residency as housing market is overheated. Eventually, I found a property, decided to move forward. Process was complex for foreigners. Yet, this location of Truepenny's managed to secure the deal and to close it. Meriem and all of its members were genuinely helpful; they really try to help you out. At the end of the day, they were one of the nicest people I met in Britain. Trust me, go here, you won't regret it.
5/5
GoogleWe’ve rented through Truepenny’s and they were really wonderful, on the case for every query we had. We mostly dealt with Ana for the last part of our tenancy and she was great. Highly recommend her!
5/5
GoogleMy husband and I would just like to give a shout out to Ana Apostu! Through the past year or so that she's been our Property Manager, she's been just amazing - so professional, resourceful, efficient, prompt and, yes, kind in attending to our queries or any business related to our property. What an amazing work ethic! We can't express our appreciation enough. Many thanks for the 5-star service and support, Ana!
5/5
GoogleI am a landlord and have used Trupennys Greenwich to manage a property in Essex. I have always found Ana to be most professional in our dealings, she certainly understands the position of the landlord and gives me the confidence that any issue raised by either side will be dealt with without fuss or stress. She really is first rate. Thanks.
5/5
GoogleWe have been living in our flat in Greenwich for two years now and have found Truepenny's really easy and lovely to work with should we need any assistance. Mariem in the Greenwich office has always gone above and beyond to make sure we are happy and comfortable. Would recommend the company to anyone.
5/5
GoogleReally pleased with the professional, courteous and prompt service we've received from Ana this week. She's a great listener and really wants to get things right for everyone involved. I'm delighted to have someone like this speak to at Truepenny's. Thank you for all your help. Great meeting Sarah today - she was helpful, professional and has a real passion for the area. Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI highly recommend Truepenny's agency in Greenwich. Ana has been absolutely fantastic: she is a very professional, hard-working, knowledgeable and a friendly person. Renting or buying is a very stressful thing and this is the best place to be. An outstanding service from beginning to end.
5/5
GoogleI recommend the Truepenny's Estate Agent Greenwich. Especially, my property manager, Ana Apostu is wonderful! She is so communicative, professional, and helpful. As a tenant, I'm so glad that I could meet her as my property manager. Thank you again Ana!
5/5
GoogleMy partner and I have been renting with Truepennies for a year and half now. This review is specifically for Ana our new property manager. We have had a few issues with the property which have been sorted at speed and with compassion! Delighted to have you on board and thank you!
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Questions about Truepenny's Property Consultants
Which Truepenny's Property Consultants office has the most reviews?
Greenwich (38 King) has the most, with 239 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 192.
Where are the Truepenny's Property Consultants offices?
The two Truepenny's Property Consultants offices, by town:
- Greenwich (1A The Village): 1A The Village, Charlton, London, SE7 8UG, Greenwich, SE7 8UG
- Greenwich (38 King): 38 King, William Walk, Greenwich, London, SE10 9HU, SE10 9HU
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