★★★★★ 1/5
GoogleFuse box was burning and nothing was done after reporting several times, had to call fire brigade 2 days later, whereby they confirmed it was still a massive fire risk (Truepennys did not act when 15 people’s lives were at risk due to a serious fire hazard). I was put in a temporary room with no power, light, heating during cold temperatures outside (I was freezing - -1 degrees outside) - and instead of helping they ceased to act on my behalf, and cancelled the contract.
This left me with no one to communicate with, as they refused to speak to me on the phone from thereon after. I was left in a flat with no power and me and my girlfriend had to sleep at a friend’s house, as it did not seem safe but TruePennys didn’t care. The directors refused to speak to me after agreeing to call me back 5 times - truly shameful and Truepennys should be really disappointed with how they treat people.
They never reply on emails or on the phone.
They are now refusing to release my security deposit and ignoring emails. This along with mice issues, bathroom smells and dodgy fridges and ovens which were reported for the entirety of our tenancy and nothing was done.
However, not responding to a life threatening incident is disgusting by all accounts.
Maximillian · 16 February 2026 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
GoogleCan not return my deposit for more than month. When I was tenant, I was paying for the rent in advance, and now they just ignore me! Do not recommend to nobody! Very unprofessional!
OY · 16 January 2026 · Truepenny's Property Consultants Greenwich (38 King)
Agent replied · 11 October 2026
Hi,
I am sorry to read that you have experienced a delay in receiving your deposit and understand how frustrating this must be.
Truepenny’s does not hold the deposit funds. The deposit is held independently within a custodial deposit protection scheme and the return process is governed by that scheme.
★★★★★ 1/5
GoogleRating only, no written review.
Gwendolin · 5 January 2026 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleI've had the pleasure of dealing with Truepenny's for over 6 years, both as a Landlord, where they were exceptional at finding quality tenants and dealing with any problems that arose. Also when the time came to sell the help and advice from Hayden and David in the Charlton office was first rate and realistic too, many other agents talk a good game but as a landlord and a seller it's the quality, realistic advice that really makes them standout. Thank you.
Justin · 13 December 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleI have recently sold my property with the help of Hayden, David and the team. The experience was much better than the previous attempt with a couple of other agents. Truepenny were professional, straightforward and delivered what was asked of them. Communication was effective and to the point. I can recommend them with confidence. Thank you!
Sylviaah28 · 13 December 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
GooglePlaced an offer on a property and managing director never had the mere courtesy to inform me of the outcome despite several calls and emails. Whe the property became re-available again, he was again reluctant to communicate with me despite me having 100K as a deposit and an AIP of 600K. Staff are generally unprofessional, lack basic communication and painfully unhelpful. A complete and utter waste of my time. One wonders if race had to do with this.
B · 13 December 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
Agent replied · 12 January 2026
Dear “B F”,
I have thoroughly investigated your complaint, reviewed and cross-checked all of our properties along with all offers that have been submitted. I can confirm that we have not dealt with any buyers with your initials, nor have we dealt with any offers in the way that you have described. Given the lack of any records to support your review and the fact that our Directors do not ever refer to themselves as a ‘Managing Director’, I can only assume that this is a fake review and have reported this to Google accordingly.
If there is a genuine complaint to be made, then please do reach out to me via the branch email on our website so that I can personally investigate.
Kind regards,
Hayden Ellis
Branch Manager
★★★★★ 5/5
GoogleSold my buy2let property in Charlton through truepenny..very efficient and a great experience ..would recommend them.
Kevin · 13 December 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleDavid helped us find our dream home, thank you so much!
Sam · 13 December 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleGreat experience buying a house through Truepennys! John was super responsive, friendly and helpful throughout. He kept me updated, chased things when needed, and made sure I always knew what was happening. Thank you for making my first purchase such a positive experience!
Begüm · 23 November 2025 · Truepenny's Property Consultants Greenwich (38 King)
Agent replied · 11 October 2026
Thank you so much for your wonderful review!
We are delighted to hear that John was responsive, friendly and supportive throughout your purchase.
Buying your first home is such an important milestone, so it is especially lovely to know that John helped make the experience positive and kept everything moving along the way.
We will be sure to pass your kind comments on to him. Wishing you every happiness in your new home.
Kind regards,
The Truepenny's Team
★★★★★ 3/5
GoogleIf you are a landlord, you probably won’t have any problems with Truepenny’s. If you are a tenant, you might not have as great of an experience. We lived in a property managed by Truepenny’s for a few years. Overall, they were nice to interact with and helpful. The property managers are friendly and know what they’re doing. It was easy to report maintenance issues and they were responsive. But ultimately whether or not something gets fixed is up to the landlord, and ours was not very responsive until it suited him. My only real complaints are: 1. They got our move in date wrong somehow. I showed up at the property with my newborn and wasn’t able to get in until the cleaners arrived and let me in. The agent responsible was on vacation. 2. Our landlord was considering selling the place and the selling agent who showed up to do a show around was quite rude/dismissive when we were going out of our way to accommodate the showing. 3. Our landlord attempted to take our entire deposit to redecorate, re-landscape, and re-carpet the house. It was absurd and predatory. Thankfully we got most of the deposit back after raising a dispute. But Truepenny’s did absolutely nothing to help resolve the situation. They seemed resigned to allowing it to go to dispute rather than encouraging the landlord to accept a reasonable offer from us. Like any estate agent, they will have the landlord’s best interests at heart.
Julia · 13 November 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleI had the pleasure of working with John and his team on the sale of my property and couldn’t be happier with the experience. John was professional, proactive, and supportive throughout, providing honest insight and transparency from start to finish. Communication was excellent and always responsive. Highly recommended for anyone looking to sell.
Emma · 20 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleMe and my partner have just signed for our first rental property together with Truepennys. After no luck with both private landlords & other estate agents being less than communicative or saying they would not accept self employed people, truepennys made the process very easy with clear instruction from both them and the third party referencing team. After being back in the UK from a contract onboard ships, we viewed the property on the Tuesday and the Thursday of the next week we were given the keys. I would highly recommend this agency’s for easy, professional & friendly lettings.
Courtney · 20 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleIt was good to work with an agent with massive local knowledge of the area and the market!
Kevin · 20 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
Agent replied · 11 October 2026
Thank you very much for your kind review. We are delighted that our local knowledge of the area and property market helped make your experience a positive one.
It was a pleasure working with you, and we truly appreciate your feedback.
★★★★★ 5/5
GoogleWe recently bought our first property with their support.
Hayden and David were helpful in moving the process forward and assisted us in completing the purchase successfully.
They also helped speed up the process, as our lease was coming to an end, ensuring we could move in on time and avoid being left without accommodation.
Thank you! 😊
Beatriz · 14 October 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleWould highly recommend Truepenny’s if you’re looking to sell your home. John was genuinely one of the nicest people I’ve met, always helpful and very personable. I chose Truepenny’s as they took a genuine interest in my home and weren’t at all pushy (unlike a lot of others, which I hate). We set a realistic price and they found a buyer within a week! Overall a great experience so a big thank you to John and the team 👍🏼
Joshua · 13 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleI recently sold my flat through Truepenny's, having rented it through them previously. John gave excellent support during the sale process, and Mariem was great on the rental side. They are hard workers who care about their clients. Thanks again, Team Truepenny's.
Sinead · 13 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleIt's always a pleasure calling Truepennys in Greenwich. The property managers are always so professional and kind. they go above and beyond their call of duties to make sure all enquiries or issues are attended to. Thank you Valencia & Mariem. Keep up the good work.
Sebastien · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
GoogleThe way they responded to negative comments which are valid and legitimate are unprofessional.
When I initially raised an issue regarding excessively hot water due to a faucet malfunction, the reaction was dismissive, implying that my complaint was unwarranted. They even mentioned that the previous tenant had never raised any similar concerns, despite the flat being in poor condition, including the carpets.
Additionally, I would advise against allowing this agency to conduct viewings without your presence. On one occasion, I noticed that I had lost a pair of earrings after their staff entered the property. This was the first time I’ve experienced anything like this.
Like most negative comments, they only side with the landlord after getting your money. Avoid this agency.
Pearl · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleMy first interaction with Truepenny's began four months ago when I moved to London. The entire process was seamless, and the property was in excellent, clean condition when I moved in. Since then, I haven’t encountered any problems. All scheduled maintenance tasks were completed promptly and without any complications. Having a dedicated property management team has also made things much more convenient. A big thank you to Valencia and Mariem for their professionalism and quick responses!
Antonio · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleI have been thoroughly impressed by the team at Truepennys in Greenwich. They are a highly professional group, consistently prompt, punctual, and efficient in everything they do. Working with them has been an absolute pleasure. My flat was rented within just a few hours of being listed, and the property management team has been exceptionally capable and proactive. They deliver outstanding service and are always willing to go above and beyond, nothing is ever too much trouble for them. I would highly recommend Truepennys to anyone looking to let or lease property in Greenwich.
Giuseppe · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleTruepennys in Greenwich are always a pleasure. Valencia & Mariem are consistently professional and kind. They go the extra mile to ensure that all inquiries or issues are promptly addressed. Thank you so much, keep up the excellent work! 😊" …
James · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleI have been renting with Truepennys Greenwich for over six months now, and my experience with them has been fantastic. The rental process was incredibly smooth and quick, and any maintenance issues have been addressed promptly. The tenancy department has also been wonderful, always helpful and supportive.
Valencia, in particular, has been an outstanding source of support throughout my tenancy. She is truly an amazing asset to the Truepennys team!
Giuseppe · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleWe have rented with truepennys for three years, througout the three years we have recieved excelent service, they have always been helpful, we would like to say many thanks to the property managers, Mariem and Valencia.
Hayden · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleI had the pleasure of working with Truepennys to secure my first rental, and I’m incredibly grateful for their support. As a first-time renter, I had many questions and uncertainties, but they were kind, and thorough in walking me through every step. The entire process effortless and stress-free. I also want to thank Valencia for her assistance with document checks and contract signing, exceptional. Throughout the entire process, I felt supported and well looked after. I highly recommend Truepennys to anyone seeking a smooth and hassle-free renting experience!
Giovanni · 11 October 2025 · Truepenny's Property Consultants Greenwich (38 King)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
