Truepenny's Property Consultants estate agents in Greenwich

Thank you for your feedback, It is disappointing to see that you are not happy, however I would like to respond to your points. Your complaint relates to a property that is managed through the Charlton office, who arranged for three different specialist opinions on the windows and the conclusion from all three was that there was not a defect with the ‘seal’ and there was nothing to be done about the windows. It was simply how they were designed (as per the entire building). Your views about any draft coming through the windows were not shared by the three contractors, previous tenants in the property or since you have moved out by the new tenants. The Landlord also did not agree and therefore instructed us to take no further action. Regarding the ‘odour’ and blocked drain pipes this was caused by your actions and misuse which under the terms of the signed tenancy agreement was therefore your responsibility to pay/remedy. As you requested assistance at a specific time we organised a third party contractor to attend at that time. They originally charged for an 1.5 hours’ worth of labour which you said was only an hour. We then disputed this on your behalf and subsequently got there bill reduced accordingly for you. Regarding the check out process and cleaning we categorically did not threaten you, we simply issued a standard email detailing that as part of the check out process it was your responsibility to ensure that the property was left in the same condition as when you moved in (as per the check in report) and that if a professional clean was conducted at check in then the same would need to be done at check out. Unfortunately I do feel that your damaging review and public false statements are unfair and unjust against Truepenny's. We are an independent company who have followed and adhered to the correct codes of practice and legislation throughout the tenancy. We have also acted in line with our government approved independent redress scheme and regulated deposit protection service at all times and unfortunately at no point prior to your review did you make an internal complaint or complaint to our redress scheme or the ADR which would have been expected in this case. Please contact me should you wish to discuss the above further. Kind regards, James Callcut Director