Trusted Agent profile
★★★★★
372 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 372 reviews on two platforms, rated 4.2 out of 5 overall.
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Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
Showing 317 reviews on Google only. Show every review
5/5
GoogleAll staff were very helpful and accommodating from our initial viewing through to completion. Special thanks to Hayden on the buying/selling side and Wallace on the post offer/pre completion side for all their help. Both were always available and went the extra mile to ensure that the process went as smoothly as possible.
5/5
GoogleRenting in London is awful! But it’s always good when you have estate agents that are helpful. There aren’t many out there, but Truepennys are great. Sarah G helped us look for some place and was so kind when showing us around. Was reassuring and could answer all questions so little ambiguity. Even if she didn’t know, she’d go above and beyond to help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom day one, Georgia (property manager) was second to none. Communication was always fast, efficient and resolute. You’d think you were the only people she looked after! Often you hear the troubles that people face with estate agents/landlords but TruePennys go against the grain on this one. A seriously smooth process, start to finish. If I could have used them in my next move, I would have.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSarah Gillett - Property Consultant I have to say that Sarah was beyond very professional and pleasant to deal with. Where others have been cold and unhappy in their work, Sarah stood out amongst the many agents I have dealt with. Not only would I commend her to her managers but given the chance I would be looking to retain her myself.... Thank you for your charming and bright persona - your easy going happy disposition made my day much nicer than it was in this crazy covid world. Keep up the good work, you are certainly on the right path. Genuinely impressed, and I have trained hundreds of customer service personnel. Well done. Sincerely impressed, MichaelPositiveResponsiveness, Professionalism
5/5
GoogleHayley was wonderful showing me round the property; helpful but not pushy and did a great job of either answering the questions or going away to get answers and coming back about a vast array of topics directly and indirectly related to the sale. Hayden was great at pushing the negotiation through quickly so that both I and the vendor were able to come to terms on the same dayPositiveResponsiveness, Professionalism
5/5
GoogleGreat experience when buying a flat through Truepenny's. Both Hayden and Wallis were very helpful during negotiations and made the buying process as smooth as possible. I would highly recommend to anyone who is looking to buy or sell a property in the South East London area.PositiveProfessionalism
5/5
GoogleHayden from Truepenny's in Charlton has excellent interpersonal skills and set us at ease immediately. He showed great knowledge of our local area and community and has a thoughtful and considered style. As it happens we ended up pulling out of our sale but our experience with him and his team was very positive.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSarah Gillet @truepenny was very approachable and kept me constantly updated about the property. She was able to organise an visit to the property as per my convenience. She tried her best to assist me, helped in my decision-making. I am very happy with the house, location and neighbourhood. Thank you for providing an excellent Customer Service! Equally, thank you to Wallace who took over the case and ensured we completed on time. Thank you for keeping me organised and keeping our purchase process on track and also facilitating my open conversation with the landlady. Overall, Truepenny’s customer service was excellent. I have recommended them to my friends and families! I also plan to use their services in the future. Nabina and Pawan / Flamsteed Road CharltonPositiveResponsiveness
5/5
GoogleHayley at Truepenny's has been great to deal with. I recently viewed 2 properties with her and today, had an offer accepted on the first of those. She's incredibly friendly and helpful, knowledgable about the properties she took me around and was able to answer any questions I had, either at the time or through regular follow up conversations. I look forward to the rest of the process running just as smoothly and working with Hayley, Hayden, Wallace and rest of the team at Truepennys.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSarah at Truepenny's was excellent to deal with. Very professional and listened to my needs. Arranged a viewing on a her property with her which turned out to be far better than it looked from the photos. She showed me around and facilitated my being able to ask the current tenant questions about the property. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHayley has been truly brilliant. Always very responsive, accomodating and keeping us in the loop at every stage. She always provided or sourced any answers to questions we had incredibly quickly. Even happy to provide an unexpected viewing as I bumped into her when walking thorough the area! For first time buyers she has been reassuring and made the process more enjoyable than scary! Would look to worth with Hayley and Truepenny's if needed in the future on the back of our experience and would highly recommend. Thank you!!!PositiveResponsiveness, Professionalism
5/5
GoogleBrilliant experience from start to finish. Selling a house and moving is stressful at the best of times, but the team at Truepenny's made the process feel effortless! We will definitely be using them again in future and wouldn't hesitate to recommend them to anyone looking to buy/sell. Thank again to the Truepenny's team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTruepenny was recommend to me via a friend who used to rent one of their properties out. My experience has overall being very positive. Hayden and the team was very supportive throughout the process from searching a suitable tenant to getting the background checks and deposit as well as adapting to my circumstances. Definitely would happily work with them in the future to rent my flat out.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleCompany values appear to be "profit before integrity". Edit after reply: Mr Vella - thanks for your response and it's specificity. I realise I could have been more specific with my review! As I tried to make clear to multiple employees in the Greenwich branch, I have no hard feelings about the practice of a multiple bid situation occuring after an offer has been accepted. It may be ethically dubious but, as your agents made clear, it is perfectly legal. Based on the content of your reply, it seems like that message still hasn't made it's way through... Instead, what has bothered me is that Hayden and/or Wallace appear to have fabricated details of the situation in an attempt to justify the above practice. After being told that my offer would be "un-accepted", I expressed my concerns about a bidding war starting. Hayden admitted that there had been two competings bids (from the same buyer) to mine earlier in the day before my offer had been accepted. Hayden reassured me that the value of those bids (the 1st of which he revealed to me) meant they "probably weren't able to stretch much higher". I expressed my frustration that I hadn't been told about those competing bids when my offer was accepted, but agreed to raise my bid after reflecting. I was later called by Wallace, who made no reference to that bid and told me that I'd be asked to offer my "last and final" bid - another common practice, yes, but one that is designed to heavily profit the vendor and the agent - whilst he defended Hayden, saying he "had no reason to believe that the other couple would have revised their bid after my offer was accepted". A day later, when Wallace called me to say my bid was unsuccessful, he chose to claim that there had never been any other offers and that he was sorry for my confusion. Direct contradiction Mr. Vella. You can use the grey area of real estate law to justify practice which favours yourselves and your commissions, but don't justify lying to me.
Dear Oliver, I am sorry to read of your frustration with Truepenny's. Multiple bid situations are always difficult, we are legally obliged to put all offers forward to our client and we must then follow their instructions. We had no choice in this situation but to follow the vendor's wishes. You were given the opportunity to put forward your best and final offer. Again, we are sorry you missed out on this occasion, but as previously mentioned we will contact you as soon as something else comes up. Kind regards, Ryan Vella Director
5/5
GoogleThe after sales was outstanding. A complex and demanding buyer was very well handled. The attention to detail and communication from Wallace and James with me, the solicitors and between each other was first class. Have been recommending them to everyone.
5/5
GoogleAs a first time buyer Wallace Jaffray and the team at TruePenny's were absolutely outstanding from start to finish. They kept me updated of progress and acted as a liaison between myself and the seller where necessary. The team were extremely patient and helpful while I tried to keep on top of a really poorly run conveyancing process courtesy of RG Law. I would not hesitate to recommend Truepenny's Greenwich.
5/5
GoogleWe were tenants working with Truepenny's for 20 months. Extremely professional service, very friendly with the customer at the forefront of their minds. Couldn't recommend enough!
Glad to hear you were happy with our service and thank you for taking the time to post a review! Best of luck with everything going forward, please get in touch if you ever need us in the future. Kind regards, Truepenny's
5/5
GoogleHayden, Georgia-lea and team are very helpful and quick with responses
5/5
GoogleExcellent attention to detail and professional service throughout. A big " shout out" to Wallace and Hayden in Greenwich and Georgia-Lea for all the hard work.
5/5
GoogleI had an excellent experience looking for a flat, which is rare with London estate agents. Hayden was extremely professional and helpful, answered all my questions and was always easy to reach - the team worked swiftly, transparently and effectively. Would recommend for landlords and tenants alike.
5/5
GoogleMy experience with Truepenny's was beyond perfect. It is the very first agency that helped me a lot in the process of renting the property. It has taken me much longer other times and with Truepenny's it all went smoothly and faster than I expected. I truly reccomend the agency. I am giving 5 stars for my experience with them.
5/5
GoogleTruepenny's have been a delight to deal with. Nothing is too much trouble, and they are courteous, quick and attentive in their dealings. Having had the misfortune to have previously dealt with a great number of very mediocre estate agents in London as a prospective tenant, it was very refreshing to be looked after by Truepenny's. I thank them and wish them continued success.
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Greenwich (38 King) has the most, with 237 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 190.
The two Truepenny's Property Consultants offices, by town:
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