Trusted Agent profile · Hertfordshire and West Yorkshire
★★★★★
59 reviews across 3 offices and 1 platform
Town and Country has three offices, in Markyate, Redbourn and Cleckheaton (Hertfordshire and West Yorkshire). Together they have 59 reviews on 1 platform, rated 4.1 out of 5 overall.
59
Reviews on Google
All 3 offices
Town and Country's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWENT THE EXTRA MILE - thank you Simon and Caroline. We had many issue - planning permission, environmental searches, difficult vendor/solicitor but the agency DID A FANTASTIC JOB and without them we wouldn't have managed :) ps- thank you Caroline for waiting at the property over an h for us - stuck in traffic.
1/5
GooglePoor service received
Hi Malik, I am sorry to hear that you have had a negative experience with us, we pride ourselves in our customer service and we are disappointed to learn you did not receive this. We would like to learn more about your specific experience, please call us on 01582841200 or email us at sales@towncountry.uk.net.
1/5
GoogleVery disappointing performance and service. There are bigger and much better firms available locally. They have been trying to sell my home for a year now and have failed.
Hi Adam, I am sorry to hear that you have had a negative experience with us, we pride ourselves in our customer service and we are disappointed to learn you did not receive this. We would like to learn more about your specific experience, please call us on 01582841200 or email us at sales@towncountry.uk.net.
5/5
GoogleStaff were very professional and helped at all times. A hitch in the sale was smoothed through by being regularly updated and options fully explained. SDale completed sucessfully. Many thanks.
5/5
GoogleStaff were very professional and helped at all times. A hitch in the sale was smoothed through by being regularly updated and options fully explained. SDale completed sucessfully. Many thanks.
1/5
GooglePoor service received
Hi Malik, I am sorry to hear that you have had a negative experience with us, we pride ourselves in our customer service and we are disappointed to learn you did not receive this. We would like to learn more about your specific experience, please call us on 01582841200 or email us at sales@towncountry.uk.net.
1/5
GoogleVery disappointing performance and service. There are bigger and much better firms available locally. They have been trying to sell my home for a year now and have failed.
Hi Adam, I am sorry to hear that you have had a negative experience with us, we pride ourselves in our customer service and we are disappointed to learn you did not receive this. We would like to learn more about your specific experience, please call us on 01582841200 or email us at sales@towncountry.uk.net.
5/5
GoogleExcellent, professional service by very friendly, helpful staff.
5/5
GoogleJust sold my house through Town and Country. Its a stressful thing to sell your home as you're exposing yourself to some of the worst traits of those connected to the process, the chain of homeowners and potential buyers. It hasn't been a smooth process with problems down the chain. But I have no complaints about Town and Country. They were polite, professional and very helpful throughout. This experience has also taught me that not all estate agents are the same, having experienced some others in the chain. I would certainly use them again.
1/5
GoogleI have used these estate agents to attempt to sell a property. The short version of my review is to avoid this estate agents at all costs. They are unprofessional and talk a good game if you speak to them but have little actual ability to back up their words. There are several more within just a few meters which I’m sure would be much more professional. In the longer version of a review I had issues with the following things they did: - Tried to cancel their initial visit to my property measure up and take pictures with just 2 hours’ notice. The lady said she had ‘double booked herself’, I suggested she needed to sort the issue out as I had taken time off work for her visit. She called back a few minutes later and said she’d be there as agreed. When she arrived she let slip to my fiancée she had been trying to knock off early for the week and it was really good of her to come out to us. - I needed a RICS valuation performed to sell my property due to the lease. I made this very clear to them before they visited me and I was assured although this wasn’t a standard thing for them to do they’d get one done. When the above mentioned lady turned up she said she lacked the qualifications for this and would do her own valuation. When I said this wasn’t good enough and I couldn’t proceed she gave me a list of three recommended contacts that could help. 2 were dead lines and the third was an engineer who had never heard of them before and didn’t do survey work - On the above mentioned visit the lady arrived with a flat camera battery (so not even properly prepared) and had no spare. I took the pictures for her on my phone and emailed them to her. The following week she said they couldn’t be used as they were ‘too high quality’ and she’d need another visit to take more (the pictures I supplied were 16:9 format so all she really needed was to crop them but didn’t know how) - Didn’t ask me for any ID until my apartment had been on the market for about 6 months - Failed to copy me in to email as requested - I requested changes to my listing due to inaccuracies and to make it more appealing to buyers as they were likely been put off. They refused as they said my changes were incorrect. I gave them proof I was correct. They made the changes and then blamed a 3rd party of the incorrect information. When I contacted the 3rd party they said they supplied the correct information, (and gave me proof of their conversations to back this up) town and country had just blatantly made details up. I went to them to complain about the situation and there answer was: ‘We think you should find another estate agents. If you want to stay with us then we’re going to triple your fee as selling this property is too much trouble.’ Finally, a good 6 months after leaving them they copy me in on an email with their office cleaning rota attached as there upstairs rooms are a mess and smell because no-one takes reasonability for cleaning or taking the bins out. Proof as if any were needed they are the most disorganised, least professional group of people you are ever likely to meet.
Thank you for taking the time to write your review recently Mr Reynolds. I am extremely surprised at your comments, especially as it is some time since we had your property on the market for sale. It is definitely not our intention to upset clients and I am very sorry you were dissatisfied with our service. As you know I tried to reach you at the beginning of September 2015 to discuss the sale of your property but, unfortunately, you did not respond to my calls or messages at that time and so I was unable to investigate the matter further. Our company has a comprehensive official complaints procedure and we are also regulated by The Property Ombudsman. If you would like to contact me directly on 01274 864141 I will be able to look into your concerns further. Susan Bell, General Manager, Town & Country
5/5
GoogleTown & Country sold my Dad's house after he came to live with us, and I was amazed how quick and painless the people at the estate agency made the process. The house sold in around one week, and had a lot of viewings while it was for sale, most of which T & C dealt with for us. We were kept up to date throughout the process and what could have been a stressful time was made easy. I am now selling my own house and didn't have to think twice about who to trust with this. The company have been equally helpful and good to deal with. I would definitely recommend this team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Town and Country has 59 reviews across its three offices, rated 4.1 out of 5 overall: 59 on Google.
Markyate has the most, with 41 reviews rated 4.2 out of 5, followed by Redbourn with 36.
The three Town and Country offices, by town:
