Trusted Agent profile · Hertfordshire and West Yorkshire
★★★★★
59 reviews across 3 offices and 1 platform
Town and Country has three offices, in Markyate, Redbourn and Cleckheaton (Hertfordshire and West Yorkshire). Together they have 59 reviews on 1 platform, rated 4.1 out of 5 overall.
59
Reviews on Google
All 3 offices
Town and Country's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you to all the team over the years at T&C lettings! They have provided excellent service, professional, prompt & proactive with good communication throughout my time using them. Very supportive too with special thanks to Laura & Stacey! I highly recommend!
5/5
GoogleHenry, Faye and the rest of the team handled the sale and purchase (second time) our new home with exceptional care. They were always available, consistently went above and beyond, and made the whole process as stress‑free as possible. I would happily recommend them in the future.
1/5
GooglePoor communication, slow responses, and a very frustrating experience My experience with Town & Country was extremely disappointing and unnecessarily stressful. We were trying to purchase a property and were told that we needed to use Town & Country as part of the process. We later found out this was not actually the case, which made the whole situation even more frustrating, as it felt like we had lost valuable time following a process that was not clearly explained to us. Communication was very poor throughout. Responses were slow, calls and emails were not dealt with quickly enough, and we constantly felt like we were having to chase for updates. At times, it felt like they were simply too busy to give our case the time and attention it needed. One of the most frustrating parts was being told by one member of staff that the house was not affordable for us, even though we believed it was. We were then later told by another member of staff that it was affordable. In my opinion, this felt like we had been judged too quickly without the full facts being properly understood. The lack of consistency and urgency caused a lot of stress. We were waiting for a mortgage in principle, but the process took far too long and required constant chasing from our side. When you are trying to secure a home, delays like this really matter. Needless to say, we have now arranged a mortgage elsewhere and have purchased the house in question. However, we very nearly missed out on it, and in my opinion, the delays and poor communication from Town & Country played a major part in that. Buying a home is already stressful enough without feeling ignored, pre-judged, or left in the dark. Based on my experience, I would strongly recommend that anyone considering using Town & Country asks clear questions from the start, gets everything confirmed in writing, and considers shopping around before relying on them. Overall, I found the service slow, unclear, and disappointing. I would not choose to use them again.
5/5
GoogleWould highly recommend Town & Country, Great service from Simon and his team with the selling of my parents property. Always kept me up to date with the process of it. Well done to the team.
3/5
GoogleBooked viewing nobody showed up at property and person who booked me in didn't even apologise. Another lady was helpful with communications... looks like a nice estate agents otherwise
5/5
GoogleThankyou to Town and Country especially Nick for working so hard to help . He was so proactive and helpful and we are very appreciative .
Many thanks for your kind feedback, it truly means a lot to us.
5/5
GoogleGreat customer service always confident they would sell my property even in this difficult market… special mention to Jen for all her help.
Thanks so much for the 5⭐ review! We’re so glad you had a great experience, it really means a lot to us.
5/5
GoogleSuch a great team. Very helpful and knowledgeable about the area
Thank you for the fantastic review! We’re delighted you had such a positive experience. It was a pleasure working with you and we really appreciate you taking the time to share your feedback.
5/5
GoogleSelling my property took sometime as I encountered unavoidable problems but Simon and his colleagues were always helpful, kind and encouraging. Could not have asked for better service. I would not hesitate to recommend them.
Thank you for your lovely review. We’re so pleased that Simon and the team were able to support you through the challenges of your sale. We truly appreciate your recommendation and are always here if you need anything in the future.
5/5
GoogleWe recently sold our property in Caddington through Town and Country. From the first meeting with Simon we received great advice with a lovely friendly, non pushy manner. Throughout the sale process, the whole team were so accessible and easy to talk to. A special thank you to Faye who managed to find us Removers a couple of days before completion as our original Removers were unable to do the job. Wonderful Company!!
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience and are delighted to hear you’re happy with our service. Your support means a lot to us!
5/5
GoogleRating only, no written review.
5/5
GoogleWe recently sold our property in Caddington through Town and Country. From the first meeting with Simon we received great advice with a lovely friendly, non pushy manner. Throughout the sale process, the whole team were so accessible and easy to talk to. A special thank you to Faye who managed to find us Removers a couple of days before completion as our original Removers were unable to do the job. Wonderful Company!!
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience and are delighted to hear you’re happy with our service. Your support means a lot to us!
4/5
GoogleThe team lead by Simon have been very supportive and professional whilst letting our house and then selling it. I recommend the Caddington office.
5/5
GoogleT&C Caddington were fantastic. We highly recommend them and wouldn't use anyone else now. We tried 3 other estate agents prior to T&C, what a difference! They were professional, friendly and got everything sorted quickly.
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Your support means the world to us, and we're so glad we could exceed your expectations. Wishing you all the best in your move.
4/5
GoogleThe team lead by Simon have been very supportive and professional whilst letting our house and then selling it. I recommend the Caddington office.
5/5
GoogleTown and Country in Caddington were absolutely fantastic from beginning to end with our house purchase , I was forever asking questions and trying to get extra viewings to sort house maintenance as soon as we moved in and they were always so calm, patient and helpful !! Simon and Millie made the journey for a heavily pregnant lady very easy and would highly recommend them to anyone looking to move or sell!! They are truly amazing !!
Thank you so much for taking the time to write us a review.
5/5
GoogleT&C Caddington were fantastic. We highly recommend them and wouldn't use anyone else now. We tried 3 other estate agents prior to T&C, what a difference! They were professional, friendly and got everything sorted quickly.
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Your support means the world to us, and we're so glad we could exceed your expectations. Wishing you all the best in your move.
5/5
GoogleSimon, Millie and the team managed the sale of my property in Dunstable. They were and are very professional, experienced, informative and friendly. Great service! I wouldn't hesitate to recommend the Caddington Team.
Thank you so much for taking the time to leave us review.
5/5
GoogleWent above and beyond for us !! Very grateful for all their efforts
5/5
GoogleExcellent customer service from Town and Country, especially Faye who has been super helpful throughout. 5 stars!!!
5/5
GoogleRating only, no written review.
5/5
GoogleWe have just bought our first home, and found the staff were a pleasure to deal with. Friendly helpful and informative. Many thanks :)
5/5
GoogleSimon and Faye dealt with the sale of my parents home and couldn’t have been more helpful. They were always available and went over and above to ensure their sale was as stress free as possible. I would definitely recommend them in the future.
5/5
GoogleNothing but professional, friendly and kind people. Efficient and felt I was backed up constantly- I felt heard and seen, and looked after. Great customer service.
Thank you taking the time to leave us a review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Town and Country has 59 reviews across its three offices, rated 4.1 out of 5 overall: 59 on Google.
Markyate has the most, with 41 reviews rated 4.2 out of 5, followed by Redbourn with 36.
The three Town and Country offices, by town:
