1/5
Rating only, no written review.
Agent replied · 11 June 2024
Dear Frazier We have never dealt with yourself… If doing things like this is what excites you then maybe you need a new hobby… All the best Town and city

Trusted Agent profile
★★★★★
138 reviews across 2 offices and 3 platforms
Town and City Homes has two offices, in Dartford and Hove. Together they have 138 reviews on three platforms, rated 4.5 out of 5 overall.
129
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
8
Reviews on Trustpilot
All 2 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Town and City Homes's two offices, most reviewed first. Each has its own page.
Showing 129 reviews on Google only. Show every review
1/5
Rating only, no written review.
Dear Frazier We have never dealt with yourself… If doing things like this is what excites you then maybe you need a new hobby… All the best Town and city
5/5
Town and city home are the best agents I’ve dealt with for years. The updates are constant to give you piece of mind that the transaction going in the right direction, especially what can be stressful time, which they do help reduce this greatly. The are the first to contact other parties (Solicitors, brokers, agents etc)if there are any answers to queries needed. They have provided a great service to me which is why I’ve passed them over to friends and family as they are to be trusted. Will be back!
Thank you very much. It's always nice to hear our service is appreciated and wish you all the best for the future. Thanks again.
1/5
Rating only, no written review.
Dear Frazier We have never dealt with yourself… … More
5/5
Very professional and responsive agency. Sophie went above and beyond in finding me the most amazing apartment and dealt with everything so quickly and efficiently . I would recommend using this agency!
Dear Maria Thank you very much for taking time to write a review 😊 … More
5/5
Estate agents that actually care for you. When a silent leak was discovered in my new girlfriend's new apartment and the whole place had to be renovated, but the work couldn't begin until she had moved out. Jorge saved us, and the landlady …
Dear Rick Thank you very much for taking your time to write a review 😊 … More
5/5
Wonderful letting agancy! Very responsive and great communication. I am a tenant with them, and Sophie is an amazing agent, she helped me so much in securing my flat and answering all my questions. I haven’t worked directly with Jorge but …
Dear Jordan Thank you for taking your time to write a review for us 😊 … More
5/5
Town and city home are the best agents I’ve dealt with for years. The updates are constant to give you piece of mind that the transaction going in the right direction, especially what can be stressful time, which they do help reduce this greatly. The are the first to contact other parties (Solicitors, brokers, agents etc)if there are any answers to queries needed. They have provided a great service to me which is why I’ve passed them over to friends and family as they are to be trusted. Will be back!
Thank you very much. It's always nice to hear our service is appreciated and wish you all the best for the future. Thanks again.
4/5
Very good service overall. Worked hard with us to our push our transaction through in time so that we didn’t lose our mortgage offer.
So happy to have helped you get your new home and hope you're happy there. Thanks very much and we will be here to help again when you're ready.
5/5
Love the family feel service. I got on great with all the staff I dealt with. So much so we are now all friends. Would recommend them if u want a more personal service who works hard for the client to achieve your end goal xx
That's the service we strive for. I am so glad you enjoyed it and we are all glad we have new friends in you and your family. Best wishes from all at Town and City Homes
5/5
Very good experience using Town & City to buy my first property. Contact was always reliable and quick and I was always kept informed of what was going on with solicitors. Would definitely recommend and use again
We are so pleased we could help. Thank you very much for your kind words and we wish you the all the best in your new home.
5/5
10/10.. every minute of every day Town and City Homes were there with the sale of my flat. There was no issue or question that they couldn’t solve or help with.. even when I called and they couldn’t pick pick up, without hesitation in minutes they called back.. you can’t wish for better than that.. I wouldn’t go anywhere else to help sell my property. Despite the stressful situation that moving home is, they made me feel at ease every step of the way. I can’t thank you enough!
Thank you so much for your kind words and we wish you all the best in your next journey.
1/5
I recently made an offer for the property they have and they didn’t even get back to me about it, made them the only estate agency who doesn’t let me know about how the offer went. Also when I rang them to make an offer, the agent couldn’t have sounded more bored and indifferent. Maybe it’s not surprising he didn’t get back or maybe he didn’t even take note of my offer in the first place. * adding after their reply below: it was 2 weeks ago and of course it was sold. It’s not ‘yet’, it’s never.
Sorry you have not had feedback on your offer yet. Please contact our office on 01322 94633 and we will be more than happy to discuss any offer you have made.
5/5
A fantastic estate agency! Luke was always at the end of the phone and no question ever felt like it was too much trouble to answer! We hadn’t moved house for over twenty years but Luke, Nigel and Deep made it a seamless experience from start to finish. Would highly recommend for their professionalism and friendliness. Many thanks for your help with our ‘moving’ journey!
We were so happy to help. Thank you for your kind words and from all at Town and City Homes we wish you all the happiness.
5/5
5* service from Town & City Homes. We honestly cannot fault them, from start to finish all the team were amazing. They arranged a videographer to come over and take pictures and a video of the house and our listing was posted on the major sites within a few days. The day it was posted Town & City were fully booked with viewings on our planned open day, and I must say I think it was largely due to the quality of the video and pictures and how they beautifully presented our home. On the day of our open day we received a lot of offers and our house sold on the first open day! So Thank you so much Town & City Homes you really made our first experience of selling our home so smooth and without any stress. We would definitely use Town & City Homes again and would recommend them to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review. We love hearing how our clients feel about our service and wish you all the happiness in your next chapter of life.
5/5
I have had an excellent experience using Town and City Homes. Best agents out of 3 more well known that we had round. My point of contact has been Deep. He has been completely honest and upfront at all times. I have had no issues with dealing with him or the company. Any time I couldn't get hold of Deep I left a message and my call was returned immediately. Very response and pro-active agents. Gave the best valuation of my property and within 2 hours of the property going online I had 11 viewing booked. I sold the property and achieved the maximum price with a positive buyer on the 1st open day viewing. I also received 3 other offers. I would highly recommend using Town & City. Deep gave me his word and he delivered on it. Top quality agents.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Fantastic agency. Very responsive, no wait when ringin up with a query. Extremely helpful. Very pleasant and friendly staff. Would absolutely recommend.
Dear Piotr Thank you very much for your kind review. All the best Town and city
5/5
10/10 great letting agency. Have been renting through Town & city for 4.5 years and they have been fantastic. Any issues sorted out very swiftly and always very responsive to any emails/calls
Dear Lucy Thank you very much for your review and thank you for being a fantastic tenant over the years! All the best for the future. Town and city 😊
1/5
Just went for a viewing today. To be courteous I waited until 5 past prearranged time to call and ask where the agent was. Took 2 attempts to get through and spoke to a very rude woman who informed me the property had been let last week and they had "literally" called me and if I didn't answer they've left me a voicemail. I have had no missed calls, voicemails or texts. They have the correct number as they text me my confirmation. The woman was not even remotely apologetic or sympathetic to the fact they had completely wasted my time. I am livid.
Dear Billie Thank you for your review. We had 5 people booked in to see the property today between 12:30pm and 1:20pm. Unfortunately the property was let on Friday, we called everyone that we had booked in to view the property, the people that answered we advised that the property had been let, the ones that didn’t answer we left a voicemail for, this included yourself! I’ve had a look back through our call log and we called you on Friday at exactly 10:35am and left a voicemail to cancel the viewing. Out of the people that we left messages for, only yourself has called is saying that you didn’t hear from us…. I apologise for the inconvenience that this may have caused you but we did call you to cancel the viewing as we don’t like to mess people around, if you haven’t got a missed call from us or voicemail, this may be an error with your phone! Thank you again for your review and apologies once again! Regards Town and city
5/5
We have just ended a tenancy with Town and City after almost three years with them and we could not recommend them more! They are professional, attentive, friendly, but most importantly they’re quick with everything. Whether it’s a repair or a general question - we’ve never had to wait more than a day to hear back. They were very helpful with the move out and made sure we had all the information we needed to make it a smooth process. All the best to Jorge and his team.
Dear Brad Thank you very much for your review. We wish you all the best for the future. Regards Town & city
1/5
Be careful if you're looking to buy with them, think twice. Totally disappointed and frustrated 😤 …
I'm sorry you feel this way. Can I ask you to contact Nigel Wharrad at the office as we do not have you on our system. We would be keen to know what has gone wrong so we can fix it. Thanks
1/5
Very bad experience... As a first time buyers, we agreed to buy a house for 280k and was going through the process, we paid the solicitors fees, when one day after 2 months from agreement to see the house back to the market for 300-320k with no notice or even phone call to let us know or ask us if we still want to buy that house. After contacting them, the answer was: - the landlord decided to not sell it, and then changed the mind. Dirty estate agents games.... Buying a house is not Buying a can of coke... or maybe for them is ok We waste our precious time,money and missed out other good offers . Totally disappointed 😞 Please avoid or try to go with some professional agents.
We are very sorry you were unable to purchase the property you were originally going for. We always try our best to achieve the best price for our sellers and give the best advice within market conditions. Wish you all the best with your property search and if we can help we will.
5/5
Couldn't have been happier with Town and City Homes. Having marketed our property unsuccessfully with another agent we contacted Town and City Homes who had been successfu in selling another property on our development. I can honestly say that we felt Deep had our best interests at heart at all times and gave us fantastic advice throughout, including waiting for a sunny day to take photographs of our property to show off how light it was. Although frustrating at the time because we wanted our property on the market ASAP, he was right and the photos and video of our home were stunning and well worth waiting a few days. We had been with the other agent for approx 6 weeks with only 1 viewing. I think we had about 4 in the first week with Town and City and lots more enquiries but there was no need to show anyone else round as all viewers made offers and we sold for over the asking price. However it's usually after accepting an offer where things get difficult with slow solicitors and estate agents etc, but we can honestly say that everytime we had an issue or query and contacted Deep, he was straight on the phone to whoever involved and resolved issues there and then, and certainly resolved unnecessary delays in the process. Would definitely recommend Town and City Homes and wouldn't think twice about using them in the future.
Thank you so much for your review and we are so glad you had a great experience. Good luck and best wishes from all at Town and City Homes
5/5
We had a previously gone with a better known estate agent thinking it would be a better service and in 7 months only had 4 viewings and no offers. When we marketed with Town and City Homes we had 3 viewings booked within 1 day and an offer recieved on the same day. Deep was completely honest and transparent with us from the start as to what was achievable in the current market. The photos and video taken were outstanding and I have no doubt it was due to the quality of the marketing that we sold so quickly. Luke and Nigel were equally professional and helpful throughout the whole process. We couldn't be happier and wouldn't hesitate to recommend their services, we would 100% use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words Sally. 🙏 We are so glad to have worked with you and wish you all the best. …
4/5
After 9 months of the process we finally moved into our new home recently. The main delays we experienced were down to our buyer (through no fault of Town and City) and I can only praise them for dealing with things quickly and managing our expectations. Would certainly look to use Town and City again in the future for selling our property, Nigel and Luke were both professional and offered a good level of service throughout the process.PositiveProfessionalism
Thank you for your kind words. We are so glad you are happy with our service and wish you all the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dartford has the most, with 101 reviews rated 4.5 out of 5, followed by Hove with 37.