Trusted Agent profile
★★★★★
153 reviews across 2 offices and 3 platforms
Thomas Property Group has two offices, in Chester and Waverton. Together they have 153 reviews on three platforms, rated 3.7 out of 5 overall.
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Thomas Property Group's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCouldn't fault the service received from everyone at Thomas property group in Chester, the rental process was extremely efficient and easy. Would highly recommend this company to anyone moving to Chester, as they didn't just help with my property, but also the social aspect of moving to a new city. Faultless.
1/5
GoogleShould have read the reviews first! Was not aware of the hidden charges, for example the "move out fee" of £85. On top of that, they do not have an emergency line of contact, for example when your 1st floor toilet floods the living room in the middle of the night! But the biggest hassle was when the built in fridge broke down. Only part of it was working and it barely held our products cool. Had to throw lots of stuff away... it was not fixed until the date we moved out. (that was 4 months since we flagged the fridge problem) Each time we called the agency, they told it's either already ordered or they will ask the landlord what he wants to do.. Although, we knew that the landlord had given the green light to replace the fridge! When our tap in the kitchen broke - no one bothered to fix it, we told about the problem several times over a period of 3 months. Overall - very unpleasant experience.
5/5
GoogleHaving owned Investment property throughout the UK in my 30 years as a landlord, it is safe to say that Thomas Property Group is far better at letting and managing my Chester properties than any of my other agent around the UK. Their attention to detail, speed of finding new tenants, and general desire of all the staff to help is second to none. I cannot recommend them highly enough.
5/5
GoogleHave had a really good experience with Thomas - anyone who thinks they have 'hidden' fees hasn't read their tenancy agreements properly! The fees were upfront and laid out clearly - the agents helped me understand everything, and were really patient showing me lots of variety and advising on best location for me. Will use them again and have recommended to friends.
1/5
GoogleAs the owner of several businesses - one being a property portfolio - I put customer service at the very top of my priority list. Unfortunately Thomas Property Group appear to place it at the bottom of their list. When their representative failed to appear for a viewing and I had the audacity to complain, a very supercilious elderly gentleman put the phone down on me. Unforgivable in any circumstances. I shall now be taking my property searches elsewhere and would suggest others do the same.
1/5
GoogleA lot of problems with police and former tenants. The estate agency did little to resolve the issue despite it being a managed let. In the end we had to terminate our tenancy and lose money on the rental but it wasn't right having our children getting woken up in the very early hours by the police. I'd not recommend this agency at all. By the way, they threatened to sue me if I placed this review.
1/5
YellBe careful
Our family took a tenancy out with this firm for no insignificant amount. Appears there was problems with the former tenants and we had the police frequently visiting in the early hours. It was a managed let but this firm plus the landlord refused to help out at all. In the end we had to terminate the tenancy at a loss as our young children where noticing the police, so too the neighbours. This firm threatened us that they would sue if we left reviews on this. We are on super high incomes and more than happy to share our experience.
1/5
GoogleThese guys are quite expensive for tenants. They charged me £75 to renew for 6 months and £95 to renew for 12 months and don't actually do anything. They also charge £85 for checking out of a property. Make sure you thoroughly read any agreements before signing them as it is all in there in the small print.
1/5
YellVery Poor
We have used this letting agent without checking any review and it was a mistake. Service was very poor and communication was very "shabby" with honesty clearly not a top priority. We tried to get the landlord name and address only to have been given 3 different names as representative? We had a leak in the house and after 4 months that was still unresolved. Best part being when we left we were charged for the water damage of the leak but they were unable to provide any invoice? Overall I would suggest that you use someone else as there is much better in Chester.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 147 reviews rated 3.6 out of 5, followed by Waverton with 13.
