Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI was very disappointed with my experience. rang to arrange a viewing of a property in waverton and was told tenants were still in so would have to check with them, fair enough. didnt hear back so rang again to see if anything had been sorted... it was a different girl so she went to find out. I'd originally told them my partner and I work mon-fri so could it be weekend or evening... she came back with an appt for mon 9am, no good for us so again asked if it could be evening or weekend.... last appt is 5.15, we dont get home til 5.30, no chance of an extension of 15 mins, and dont do weekends as it's in waverton!!.... there is an office in waverton! the girls attitude was appalling and no compassion or any apologies... so unless we both take time off work we cant view the property....
Val · 18 June 2021 · Thomas Property Group Chester
★★★★★ 1/5
GooglePlease do not use Thomas property group.
Awful company, give decent estate a terrible reputation. Please read the reviews on Google before instructing these people. These people tried bully my wife that we had to keep our property on the market and threatened with legal action if we took the for sale board down. Absolutely clowns.
It's a shame I have to give this shower 1 star. DO NOT USE THESE PEOPLE. They are all smiles but will turn on you.NegativeProfessionalism
Paul · 18 June 2021 · Thomas Property Group Chester
★★★★★ 5/5
GoogleVery good experience purchasing a property on the market with Thomas.
Sue kept me up to date through the whole process and even assisted with chasing solicitor enquiries and other tasks.
All of my emails answered the with 2-3 hours without fail - truly faultless customer service.PositiveResponsiveness, Quality, Professionalism
Mike · 18 June 2021 · Thomas Property Group Chester
★★★★★ 5/5
GoogleInstructed TPG for two residential sales and the process was excellent from start to finish. Great pictures of both properties were taken by Kevin and good communications from instruction to the completions, even when things were going wrong on the acquisition at the 11th hour. (incompetent solicitor down the chain). Sue and the team really did go the extra mile to get it over the line to which we were extremely thankful. Would recommend and will use again.PositiveResponsiveness, Quality, Professionalism, Value
Darren · 18 June 2021 · Thomas Property Group Chester
★★★★★ 5/5
GoogleRating only, no written review.
Adela · 15 April 2021 · Thomas Property Group Waverton
★★★★★ 5/5
GoogleRating only, no written review.
Angela · 18 June 2020 · Thomas Property Group Chester
★★★★★ 1/5
GoogleTerrible agents, they are still charging hidden fees which is illegal since 2019. If you don't pay the agent the fees they make up, they say they will arrange with the landlord to evict you, despite the tenant having paid all rents on time and having no arrears at all.
Sam · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleI’ve used Thomas property on a number of occasions and have always been impressed by the level of professionalism from the staff, very responsive and knowledgeable. Great job!PositiveResponsiveness, Professionalism
Justin · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleI would like to say a big thank you to Thomas sales team.
They successfully sold my house very quickly and where all extremely efficient and friendly.
Kind regards Michelle.
Michelle · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleMy experience with Thomas Letting Group has been faultless. Every question and query was answered thoroughly by very friendly and helpful staff.
I would recommend them to anyone and wouldn't hesitate to let through them again.
Thank you for a great tenancy and experience!
Jamie · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleA faultless experience with Thomas Property from start to finish!
Always there to answer the phone about any queries and dedicated to finding us the best place!
They handled all of the ins and outs very professionally and made the move very simple.
They even contacted us after to ensure we settled in perfectly and helped us to find extra parking for our visitors!
Top experience all round! Thank you!
Matt · 18 June 2020 · Thomas Property Group Chester
★★★★★ 4/5
GoogleGreat offering for rental properties, very friendly and service oriented. Check-out of the previous tenants could have been done a bit more thoroughly (e.g.things left behind) but overall very happy with our Thomas Group experience thus far. Keep up the good work!
Jaco · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleRented my house through them and had excellent service from start to finish. Have used other letting companies in the past but Thomas Property are by far the best. Thanks for making our move easy and stress-free.
Jayne · 18 June 2020 · Thomas Property Group Chester
★★★★★ 5/5
GoogleRating only, no written review.
Susan · 15 April 2020 · Thomas Property Group Waverton
★★★★★ 5/5
GoogleA friendly local agency.
Julie · 15 April 2020 · Thomas Property Group Waverton
★★★★★ 5/5
GoogleThank you to all the waverton sales team.
My house sold very quickly and your team where extremely friendly and efficient.
I would also like to say thank you to your solicitors which you recommend they where also brilliant.
Kind regards Michelle.
Michelle · 15 April 2020 · Thomas Property Group Waverton
★★★★★ 1/5
YellVery Bad Experience,,
This is a very bad Company to deal with, we rented our property through them, what a bad experience we had, please do not go anywhere near them if you have any sense, awful customer service, there are so much better and caring letting Company's in Chester, be very careful,,,
ThomasC-310 · 9 October 2019 · Thomas Property Group Chester
★★★★★ 4/5
GoogleGreat service and polite communication.
Sarah · 19 June 2019 · Thomas Property Group Chester
★★★★★ 5/5
GoogleGood communication, made the process very simple.
Steve · 19 June 2019 · Thomas Property Group Chester
★★★★★ 1/5
GoogleThis company is the worst I’ve ever come across they charge unbelievable money they never fix anything that’s broke stay away from them
Maria · 19 June 2019 · Thomas Property Group Chester
★★★★★ 5/5
GoogleFriendly, positive and passionate. Cannot rate them enough. Always willing to go the extra mile
Catherine · 19 June 2019 · Thomas Property Group Chester
★★★★★ 5/5
GoogleEasygoing and professional service, also helped us find a very nice apartment
Brandon · 19 June 2019 · Thomas Property Group Chester
★★★★★ 5/5
GoogleVery professional and friendly service. Would recommend to anyone looking to rent in the Chester area.
Joe · 19 June 2019 · Thomas Property Group Chester
★★★★★ 4/5
GoogleVery helpful and always willing to give advice at only a short phone call or email away. Would definitely considered letting through them again!
Shannon · 19 June 2019 · Thomas Property Group Chester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
