Trusted Agent profile · Waverton
★★★★★
12 reviews across 2 platforms
20 Eggbridge Lane, Waverton, CH3 7PE
Thomas Property Group's office in Waverton, at 20 Eggbridge Lane, is rated 3.3 out of 5 across 12 reviews on two platforms, including 6 Google reviews rated 5.0.
Every review we hold for the Waverton office, from every platform, shown as written. First names only.
5/5
TrustpilotSara
I have had the privilege to work alongside one of the employees here, Sara for nearly 20 years, having lived in a property that she looked after, I have to say that she is unbelievably professional, pleasant and efficient in her role, I would highly recommend working with her when looking for your property.
1/5
TrustpilotBadly conducted and lazy end of tenancy checks
Badly conducted and lazy end of tenancy checks. I have had several properties 'managed' by Thomas property, but no more. They are very bad at ensuring the tenants sign the inventory at the start of a tenancy, in one case the chairperson of a tribunal did not allow the inventory as evidence of the original condition of the flat. Thomas's did not tell me of the tribunal so I could not provide the evidence that the settee she ruined was brand new when she moved in. Which ever 'professional' cleaning company they use could do with lessons on dusting and cleaning on the tops of furniture and fittings. The last time I used Thomas's I specifically asked that this was checked for...did they do it - no. I had one tenant who preferred to contact ourselves directly as messages were just not getting through.
1/5
TrustpilotNot conducive to disabled renters/tenants
Our experience with this agency was disappointing and frustrating. As disabled individuals, we rely on accessible and clear communication, and unfortunately, this agency did not meet those needs. Despite being open, forthcoming, and friendly, our emails went unanswered, and our phone calls seemed to be screened, Leah’s calls were answered, but mine were consistently ignored.
1/5
TrustpilotAvoid this company at all costs!
I had to report TPG to The Property Redress Scheme following their refusal to pay me any of the month's rental paid by my former tenants to re- advertise the property having left it before the end of their tenancy. This, despite TPG having already agreed to charge me half their usual fee, which left me £930 out of pocket.
1/5
TrustpilotTerrible company Kevin Fitz lazy…
Terrible company Kevin Fitz lazy doesn’t respond to messages they never call you back request you to submit financial information with out being secure avoid this company for purchase or rental!!!!
5/5
GoogleHelpful and professional staff. Go beyond, "just doing their job". Genuine people who are truthful to you.
5/5
GoogleThank you to all the waverton sales team. My house sold very quickly and your team where extremely friendly and efficient. I would also like to say thank you to your solicitors which you recommend they where also brilliant. Kind regards Michelle.
5/5
GoogleHighly recommend the Waterton team at Thomas Property. Michael and his colleagues have all been very professional and responsive from beginning to end of our house purchase. They were supportive throughout.
1/5
TrustpilotBe very careful with this company
Be very careful with this company. Their contract is very onerous, ask them before you sign, if the contract is the same as other Chester agents. Ask your solicitor to look over the contract before you sign.
5/5
GoogleA friendly local agency.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Property Group's Waverton office has 12 reviews across two platforms: 6 on Google, 6 on Trustpilot (across the whole business).
Thomas Property Group Waverton is rated 3.3 out of 5 across all 12 reviews, and 5.0 out of 5 on Google from 6 reviews.
Thomas Property Group Waverton, 20 Eggbridge Lane, Waverton, CH3 7PE.
