5/5
GoogleRating only, no written review.
Trusted Agent profile
Thomas Property Group estate agents in Chester and Waverton
★★★★★
144 reviews across 2 offices and 3 platforms
Thomas Property Group has two offices, in Chester and Waverton. Together they have 144 reviews on three platforms, rated 3.6 out of 5 overall.
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Our offices
Thomas Property Group's two offices, most reviewed first. Each has its own page.
Latest reviews from every Thomas Property Group office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service from viewings to contract signing with swift responses all round. Would recommend.
1/5
GoogleTried to phone and speak to someone about a property I had seen for sale and just couldn't get through to anyone...absolute waste of time...feel sorry for people selling with them.
5/5
GoogleAshley and the team at Thomas Property group have been great, really helpful and always going above and beyond with our move into our rental, couldn’t recommend them enough!
5/5
GoogleThomas' were handling the property we have just bought. Sue was fantastic! By the end of the rather difficult process, she must have dreaded hearing my voice at the end of the phone again! She dealt with everything with good humour and calmness which saw us through in the end. Thanks Sue for all your help.
5/5
GooglePositive experience with TPG during our rental experience. We were provided with a point of contact (Ashley) who was able to answer any queries we had and update us on our application process. We lacked this during previous experience with a different letting agency so it was valued. We did have some hiccups with miscommunication but Ashley worked well to resolve this. We had a group viewing for our property which was something we hadn’t experienced before, but i feel this benefitted the quick turn around with our application. Clear pathway to completion outlined & would recommend their services in the future.
1/5
GoogleAvoid TPG at all costs! I had to report them to The Property Redress Scheme following their refusal to reimburse any landlord costs to myself having been paid £1860 by my former tenants to re- advertise my property, who left their tenancy early. TPG's marketing photo's were both shocking and out of date and attracted just two viewings, one of which I was asked to conduct myself due to lack of available staff. This left me with no option but to seek an alternative letting agent, who provided a far superior service at less than half TPG's charges. Despite originally agreeing to charge me half the normal letting rate,TPG decided to retain all the money (£1860) themselves, which was sheer greed on their part. Thanks to the Property Redress Scheme, I was awarded compensation to cover my original losses.
5/5
GoogleAshley is the best! She has been so helpful and patient with me whilst we went through the renting process. Shannon has also been a great help! They are both amazing and very kind. Overall a great experience and definitely recommend!
5/5
GoogleLovely and Humble staff. They gave all the instructions and helped out in each aspect. Whenever we were in need, they had responded well and in-time. Thanks Ashley and Shannon for your valuable time and support throughout the letting process. Had a pleasant time without any hardships.
5/5
GoogleFantastic company. Very professional and attentive. No question was too much (and I ask a lot!) Attentive in viewing and helped my partner and I both during the process. Definitely recommend. Thank you again!
5/5
GoogleAshley and Shannon from the Lettings team were so lovely and helpful sorting out our move to our new property! Even when we were panicking over issues with our references not responding, they were fantastic and kept our minds at ease. They were more helpful and supportive in the short time it took to get everything sorted than our previous letting agents had been over our 6 year tenancy. Always responsive and friendly, can't fault the service at all and can't wait to pick up our keys!
5/5
GoogleI moved into my rental property at the end of July 2023. The process of sorting out the paperwork beforehand was facilitated by Ashley Graham. She was professional, prompt and efficient. After moving into the property I liaised with the staff at Thomas Property Group over the phone. They were pleasant and helpful and continue to be so when I ring.
5/5
GoogleThe most perfect letting experience. After viewing the house I knew I was in love and Shannon made the experience such a breeze! After being accepted by the landlord Shannon guided me through all the next steps, answering all my emails and calls! Nothing was too much and she was always cheerful and happy to help. Cannot recommend Thomas Property Group enough and will definitely be using them in the future if needed! Thanks again I really appreciate everything you’ve done for me:)
5/5
GoogleI recently moved into a new property, and I couldn't be more pleased with Ashley from the Thomas Property Group. From start to finish, Ashley's communication was top-notch, providing clear and prompt responses. Their professionalism and efficiency truly stood out, making the entire process smooth and stress-free. I highly recommend Ashley and the Thomas Property Group for their exceptional service and would gladly work with them again in the future. Thank you!
5/5
GoogleFinding a new place to live can be an extremely stressful time but TPG have been great! Ashley and Shannon were quick to respond and have been really helpful. I felt valued, something that was definitely missing from other letting agents. They made the process feel easy.
5/5
GoogleHelpful and professional staff. Go beyond, "just doing their job". Genuine people who are truthful to you.
1/5
TrustpilotTerrible company Kevin Fitz lazy…
Terrible company Kevin Fitz lazy doesn’t respond to messages they never call you back request you to submit financial information with out being secure avoid this company for purchase or rental!!!!
1/5
TrustpilotAvoid this company at all costs!
I had to report TPG to The Property Redress Scheme following their refusal to pay me any of the month's rental paid by my former tenants to re- advertise the property having left it before the end of their tenancy. This, despite TPG having already agreed to charge me half their usual fee, which left me £930 out of pocket. I had only two viewings in a month, one of which I was asked to conduct myself; their photo's were both shocking and out of date, leaving me no option but to go to another agent, who charged less than half TPG's fees for a far superior service. The directors of TPG (Property Packages Ltd) are both ruthless, greedy and guilty of mal- practice. Thankfully, The Property Redress Scheme enabled me to recover my costs.
1/5
YellAvoid this Company at All Costs!
Avoid this Company at all Costs! I had to report TPG to the Property Redress Scheme after they were paid £1860 by my former tenants to re- market the property for leaving their tenancy early. Despite TPG having already agreed to charge me half this amount, they elected not to pay anything out of sheer greed and unprofessionalism. Their service was simply appalling, which left me no option but to employ another agent at less than half of TPG's charges for a far superior service. The Property Redress Scheme awarded me £930, which TPG finally paid, albeit reluctantly.
5/5
GoogleThomas Property Group have been wonderful. They are always friendly and polite and willing to help however they can!
5/5
GoogleGreat agency ! Very helpful staff in the office. They made the whole process of moving in so smooth. I recommend to anyone! X
5/5
GoogleVery professional staff and excellent service, any queries I had were quickly addressed. I was very impressed with Thomas Property Group and would certainly recommend them.
5/5
GoogleThank you to all the letting agents involved in my move. From viewing to completion, the whole process has been 100% professional and extremely efficient. Excellent customer service.
5/5
GoogleQuick and friendly communication. We've had an easy and positive experience with any team member we have spoken to for our new rental.
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Questions about Thomas Property Group
Which Thomas Property Group office has the most reviews?
Chester has the most, with 138 reviews rated 3.6 out of 5, followed by Waverton with 13.
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