Trusted Agent profile
★★★★★
854 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 854 reviews on two platforms, rated 4.9 out of 5 overall.
THINK Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 790 reviews on Google only. Show every review
5/5
GoogleGreat communication and very helpful! Mollie made moving in go really smoothly and stress free.
Thank you so much for your kind words! We're so glad Mollie was able to make your move-in smooth and stress-free. We truly appreciate you taking the time to share your experience, and we're always here if you need anything!
5/5
GoogleMatt was great throughout my recent sales at THINK. Would definitely recommend.
Thank you for your kind words and for choosing THINK to handle your recent sale, we really appreciate it! … More
5/5
GoogleThink have been excellent in helping me to buy my first home. From booking viewings to completing, each member of staff has been quick to respond, friendly and approachable. Sharon has been great at communicating throughout the process, …
Thank you so much for your lovely review, and huge congratulations on buying your first home! 🏡✨ … More
5/5
GooglePerfect example of an agent nice polite and very knowledgeable
Thank you very much for your kind words! We’re really pleased to hear you found our team polite, knowledgeable and professional, that’s exactly the standard we aim to deliver for every client. We truly appreciate you taking the time to leave a review and look forward to helping you again in the future.
5/5
GoogleI have been very happy with the service I have received from Sharon at Think who has been professional and supportive throughout the process. From the start she inspired confidence with her knowledge and approachable manner. I've received regular communications and updates and importantly have always felt listened to. Nothing has ever been too much trouble. As a result of my experience I would not hesitate to recommend Think to others.
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear how positive your experience has been with Sharon and that her professionalism, knowledge and approachable manner helped inspire confidence throughout the process. Regular communication and truly listening to our clients are so important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass your kind words on to Sharon and the wider team. Thank you again for your recommendation, it really does mean a lot to us, and we look forward to helping you again in the future.
5/5
GoogleJade has been helping me and she's answered every question that I've had. Massively gone above and beyond with any issues that I had. Would definitely recommend Think to everyone!
Thank you so much for the lovely feedback! We’re really pleased to hear how helpful Jade has been and that she’s gone above and beyond to support you, that’s exactly the level of service we pride ourselves on at THINK. We truly appreciate your recommendation and will make sure Jade sees your kind words. If there’s ever anything you need in the future, we’re always here to help!
5/5
GoogleProfessional and kind throughout the whole process. Application is easy and streamline, referencing made me sweat a little, but it was all in my head. Overall positive impressions from THINK. Year and a half later edit. Jade Maguire is a superstar of customer service: quick to respond, fast to organise jobs and chase up contractors. She even makes regular property checks pleasant. Best renting experience in my life so far ))
Thank you so much for this fantastic review, and for coming back to update it after a year and a half, that really means a lot to us! We’re so pleased to hear your overall experience with THINK has been such a positive one, and that the application and onboarding process was smooth (even if referencing felt a little nerve-wracking at the time!). It’s especially great to hear such amazing feedback about Jade. Her quick responses, proactive approach and genuine care for both tenants and properties are exactly what we aim to deliver, so we’ll be sure to pass this on to her. “Best renting experience” is a huge compliment, thank you for trusting THINK and for being such a pleasure to work with! 😊
4/5
GoogleJust completed on our new home and used think to sell our old home they were very efficient and helpful could always contact them and they kept us informed every step of the way sharon was very good and proffesional
Congratulations on completing on your new home, that’s such an exciting milestone! 🏡 Thank you for choosing THINK to help with the sale of your previous property. We’re really pleased to hear you found the team efficient, helpful and easy to contact, and that you felt kept informed every step of the way. It’s great to hear such positive feedback about Sharon, we’ll be sure to pass this on to her. Thank you again for your kind words and for trusting THINK with such an important move. Wishing you all the very best in your new home!
5/5
GoogleHighly recommended! Holly ,she is extremely helpful and provides clear, detailed explanations about the property.
Thank you so much! Holly will so glad to hear your feedback
1/5
GoogleIn response to the reply: I knew this property was sold. I was using this as an example. The problem is that there are never any pictures of the rooms without AI. So whilst it might seem like a good idea to add furniture so that potential buyers can visualise, maybe provide the original photos too to actually be able to see what the properties look like. The issue with AI is that not only is it adding furniture, it’s also ironing out flaws with the property which might be useful to see before bothering with an in person viewing? Uses AI on photos. Huge disappointment when you’re trying to look at a property and can’t even see what it truly looks like. AVOID!
Hi Helen, I’m sorry to hear you felt disappointed. Just to clarify, we only ever use AI or virtual staging to add furniture so people can visualise how a space might look furnished, we never alter the structure, layout, or décor of a property. The home you mentioned has actually already sold, and the buyer told us they loved how the photos helped them imagine the space and plan their move We appreciate your feedback and will make sure this is made even clearer in future listings.
5/5
GoogleThey have been amazing, if ever I have needed anything they are there, either by phone, text or email and they answer quickly. We have been in our home 15 yrs this coming April... our home. Thank you Jade @ Think for all your help!
5/5
GoogleMoving home after 25 years is a significant life change and the prospect felt daunting. Both my husband and myself were scared,nervous and petrified of making the wrong choices even though we both knew it was time to downsize and futureproof. We have just moved into our new property and have Sharon to thank for playing such a big part in our journey🙏From the moment we met her and I explained how nervous were felt in choosing a suitable property Sharon promised us that she would always be totally honest and upfront with us and my goodness did keep to that promise! Sharon always responded swiftly to any messages, kept us updated throughout the purchase and we never felt that anything was too much trouble. We have had an excellent experience of Think Estate Agents and would highly recommend them. One last word a big thank you also to Matthew for looking after us from time to time. In fact everyone we have come across has been helpful and courteous.
Many thanks Helen for your wonderful review, we hope you'll be very happy in your new home, and we're glad that Sharon made the experience worthwhile for you.
5/5
GoogleWe recently purchased a house being sold by THINK and our experience of dealing with them from our initial viewing through to completion of sale has been fantastic. We need to give special thanks to Matt, he went above and beyond to chase things up and keep us updated. He was always very polite and friendly when speaking to him on the phone. All the other staff were friendly and helpful too. I would definitely recommend using THINK estate agents.
5/5
GoogleEveryone has been so helpful throughout my whole house buying ordeal. Matt with my first attempt and Sharon with my final purchase. Always easily contactable and go out of their way to try and make sure everything goes as smooth as possible
5/5
GoogleHello I would like to thank Sharon at Think estate agent for making me smile I love my new home I can not Thankyou enough Sharon you have been there every step of the way. Thank you so much.
Thanks`VIKKI. I’m sure this will be mean the world to Sharon. She is awesome and we value her very much.
5/5
GoogleI recently purchased a property through Think estate agents and can’t fault the service. From the initial viewing to the handling of the purchase by Sharon, I was very impressed with how helpful and informative they were and the effort that was made to keep the purchase moving smoothly. Would highly recommend.
Many thanks. Sharon is one of our most valued members of staff
5/5
GoogleJust sold and bought with Think! In Newton-Le-Willows, I've had a wonderful experience, Sharon especially has been incredible, she gave me a sneak peak of the property I ended up buying and I fell in love with it as soon as I walked in. The sales team were fantastic, the production of the photos, videos and reels was top class. The whole communication between buyers and sellers and solicitors was seamless. I can't thank them enough for making what was an incredibly emotional and stressful move a little easier.
Many thanks Tan for your kind words, it was a pleasure helping you through the process and we hope you'll be very happy in your new home.
5/5
GoogleJade is amazing ! Such a lovely lady, very accommodating. Made me feel at ease with any questions I had , and very professional. The whole process, from start to finish, has been a very smooth and easy transition. What helps, is that Jade is very welcoming and friendly. Her whole approach is just lovely. Treasure her, she is an asset to you team 😊
Many thanks for your kind words, Jade is one of our Crown Jewels ! I'm sure she'll be thrilled to read this.
5/5
GoogleSharon was absolutely brilliant throughout the entire process of selling our home. Although the sale fell through a few times, through no fault of hers, she remained calm, supportive, and professional every step of the way. She kept us constantly updated, chased things up quickly, and genuinely cared about helping us get across the finish line. Her communication and positivity made a stressful situation so much easier to handle. We’re so grateful for all her hard work and can’t recommend her highly enough.
Absolutely made up to read this, thank you so much. 🌟 Sharon will be over the moon with your feedback. Even when a sale hits bumps (through no fault of yours or ours), her calm head, quick updates and relentless chasing are exactly what we aim for at THINK. I’m glad her communication and positivity helped take the stress out of it. We’re really grateful for your recommendation and for sticking with us through the twists and turns.
5/5
GooglePerfect visit from Jade, always polite, helpful & friendly
Thank you Ian! Jade will be so glad to hear the positive feedback
5/5
GoogleHolly is an asset to think. She is so friendly, professional and efficient and I feel very lucky to know she’s on hand for any problems.
Thank you very much Jess! Holly will be thrilled to hear
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleJade was really professional and helpful, thanks Jade!
Thank you so much! Jade will be really pleased to hear the feedback
5/5
GoogleRating only, no written review.
Thank you for your review 😊 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
THINK Estate Agents and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Silver The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 387.
The two THINK Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton-le-Willows won Gold and St. Helens won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2024.
