5/5
The team are fabulous. The phone only needs to ring once and somebody answers. Thank you for being so prompt, friendly and helpful!
Agent replied Β· 16 June 2024
Many thanks Gary. Much appreciated.
Trusted Agent profile
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846 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 846 reviews on two platforms, rated 4.9 out of 5 overall.
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THINK Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 782 reviews on Google only. Show every review
5/5
The team are fabulous. The phone only needs to ring once and somebody answers. Thank you for being so prompt, friendly and helpful!
Many thanks Gary. Much appreciated.
5/5
Fantastic service from a local friendly and experienced agent Thanks for all your hard work and assistance in our house purchase ! :-)
Many thanks Jonny
5/5
Excellent service Sharon was amazing working along side my solicitor to get everything sorted and keeping me up to date thank you
Many thanks Gemma. Much appreciated.
5/5
Fantastic service from start to finish. Can't thank the team at think enough helping us buy our first home. All the best, Adam and Emily.
Many thanks Adam
1/5
I was a tenant for a year and a half, throughout they were great until you hand in your notice and itβs so difficult to get a call back. I have been chasing them for nearly 3 weeks as I checked out on the 25th of February. I have repeatedly been advised by one collegue that another will ring me back - again this doesnβt happen. Very unprofessional and poor communication- it is wasting more of my time. I am still awaiting my deposit back and have no idea what is going on. They also gave me the wrong information with DPS, advising that I need the code from my first email from them to claim it back. In the end I had to call DPS and they advised me that their system had changed over a year ago and that I was misinformed. I believe that; you as a company should be fully up to date with any new changes instead of giving false information to clients.
5/5
Think SLM now manage my properties and right from the first contact it has been a pleasure working with them. I have found all aspects of their service to be both excellent and competent, whilst offering a vast amount of support and experience. Thank you to Aidan, Jack, Emily, Sharon & Sue for their hard work and first-rate service.
Many thanks Adrian. Much appreciated.
5/5
Fabulous professional service, very efficient. At the valuation, Aiden & Jack were both informative helpful and very knowledgeable answering any queries. Sharon the office manager kept in regular contact with updates on viewings and offers made . 4 days from going on the market to the sale, how good a service is that! Would definately recommend . Thank you yo everyone at Think Estate Agents
Many thanks Wendy. Much appreciated.
5/5
Great service from Think estate agents. Very professional, efficient and speedy.Really good local knowledge too. The marketing was excellent and I had six viewings booked in within 24 hours of going online and accepted an offer within 24 hours. A great team , thank you Jack, Sharon and Emily.
Many thanks Sue. Much appreciated.
5/5
The sales rep was very helpful and straightforward with my enquiry.
Many thanks Andy
4/5
Very good at getting views arranged. Getting your place viewed to be sold is the main purpose and Think did a great job in that respect. The fixed price is essential and very fair too. Totally recommended.
5/5
Dealt with think for a number of years as a buyer, seller and rental. Sharon and Aidan are fab and wouldnβt use anyone else recommend to anyone else. Keep you informed and friendly and great local firm. Keep it up! π β¦
Cheers Sue - Much appreciated
1/5
I can only assume some of the other reviews have been written via staff, as I cannot be the only one to have had such awful dealings with what can only be described as a secondrate estate agents. The onwer Aiden, is more interested in securing a sale at any cost regardless if you the vendor feel the offer is fair; He has a very abrupt and condisnding manor and I had to ask him if he was working for me or the purchaser. I also had the misfortune of delaing with his son who seems to feel it is beyond him to reply to emails, or to even notify me that he or trademan would be visiting my property and even gave the key to an electrician to carry out an inspection without anyone else being present. I was only aware that one was visiting when I called at my property. In addiont to this, he also turned up at my property 2 days before the completions and moving date with the purchaser for her to do some final meassuring again without letting me know HIs explanatiopn was "oh I though you werent living in the property, to which I stated, I am not and whilst |I work away from home all my personal persessions were in my home" Jack then blamed the staff in the office for not emailijg me to tell me about the visit that day. In my opinion little more than a cop out. The Only saving grace this company has is that they employ a lady called Sharon and any delaings with her were always delat with very professionally and all emnails were fully responded to. Perhaps she could teach Aiden and his son, bother the social and interpersonal skills they are both sadly lacking.
5/5
We live a Very long way away in Australia. The service from THINK was way above the normal. Always helpful and super quick to keep us informed , all the way to the sale. Excellent agents.
5/5
I must have been a nightmare buyer, constantly on the phone and asking for them to contact various people. Sharon was the MOST helpful person ever and went above and beyond her role for us. Could not recommend them enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 379.
The two THINK Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: THINK Estate Agents, Newton-le-Willows won Gold; THINK Estate Agents, St. Helens won Trusted Agent.
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