Trusted Agent profile
★★★★★
854 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 854 reviews on two platforms, rated 4.9 out of 5 overall.
THINK Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 790 reviews on Google only. Show every review
5/5
GoogleCurrently in the process of trying to rent a property & the agent I’ve been in contact with - Scotty has been amazing. Quick to respond & helpful & informative & always polite. It makes the process less dauntingPositiveResponsiveness, Professionalism
I'm so glad we could make it easy for you :)
5/5
GoogleWe have been under Think Lettings as tennants for 8 years now from day 1 they have always been fast with sorting any problems out that we had and needed sorting asap id like to say thankyou to jade who i have dealt with since she started and also a big thankyou to scott for the easy & quick checkout today at the propery.. Thankyou all Amanda & Steven
5/5
GoogleFantastic service provided by all the staff! Everyone is so helpful and genuinely want to find you a home. Thank you to Scott M. for helping my partner and I into our new home 😊 …
5/5
GoogleJade had been very helpful, kind full and professional in helping us find the house. Thanks a lot Jade for your help. You are a star and an asset to your company. Jesus Bless you more😊 …
thank you for the great review
5/5
GoogleI have used THINK for a good few years now, no issues, very efficient and very friendly service and can't really fault them. They respond to emails and queries quickly. I would 100% recommend them.
5/5
GoogleFirst time to rent house in the UK, the Think staff is very nice and helpful, gave clear instructions and response was quick as well. Very high quality as a local agency in this area.PositiveResponsiveness, Quality, Professionalism, Value
So happy we could help you find the perfect first home in the UK
5/5
GoogleThese guys deserve all the success that hard work brings! Jack Hanna and the team really go the extra mile in everything they do. Thinking outside the box but staying true to there family values! Honest decent hardworking people who I can't thank enough for what they have done for me. Cheers guys you really do raise the bar !!PositiveResponsiveness, Professionalism
Thanks Gaz always great to work with you
5/5
GoogleTHINK have just helped me find tenants for a BTL Property that is in their Landlord scheme. They're great to work with and are professional, organized and a pleasure to work with at all stages of the process. Thank you to all the team!
5/5
GoogleI have just moved into a house in Newton Le Willows. Scott from your branch in Haydock looked after my move. I cannot thank him enough. From start to finish he made everything stress free..I would recommend Scott and Think estate agents if anyone is looking to move
5/5
GoogleI have been under Thinks umbrella for several years and received the utmost professional care but with a personal touch from Jade and the team that has been the foundations of a fantastic working relationship. Their attention to detail and understanding is second to none !! I cannot fault them one bit !! 😀 …
5/5
GoogleThink are a fantastic letting agent. Professional and always kept me in the loop. Special shout out to Jade who really stepped up to resolve an issue for me recently. Always friendly and an asset to the company. I look forward to working with you going forward.PositiveResponsiveness, Professionalism
Thank you Ryan it’s been a pleasure working with you so far 😊 …
5/5
GoogleAny issues in our new rented house are promptly sorted. All the agents I've had a chance to chat with are professional, helpful and friendly. Really happy with the property and the ongoing agency support. Thank you🙌 …
5/5
GoogleStaff at think are excellent. Fantastic professional and can't do enough for you . Scott Jade and Jack all really lovely people .They go above and beyond.When I was poorly they took everything over and sorted the lot out . I would highly recommend them for the selling purchasing and the letting side as well
5/5
GoogleA big thank you to Jade at Think who always keeps us up to date with information regarding our rental property. Whether it's regarding the regular inspections, upgrades needed or even rise in rents Jade is always on the ball. Many thanks Jade.
5/5
GoogleJade and the staff at Think are always very helpful and friendly. I have been renting from them for years and they are always happy to help with any queries or issues we have. 100% would recommend them to anybody.
5/5
GoogleAs a Think tenant for the last 6 years, I can’t praise them enough. From the initial process to any general support I may need with my tenancy, Think are always helpful, supportive and professional. The staff are fantastic and always at the end of the phone if I need any support. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Louise! We love having you as a tenant always a pleasure to see you
5/5
GoogleGreat estate agent. Jade was fantastic and helped us secure our perfect rental property. She was helpful and answered any questions quickly. Will definitely be using them again in the future.
5/5
GoogleThe sale of the house proved to be anything but straightforward, but Matt and the team at Think were excellent throughout. We were kept well informed and Matt's professional, yet cheerful, approach meant that we kept our spirits up even when things seemed to be going wrong! I highly recommend them.
5/5
GoogleGood support from Sharon in the sales team in securing a property for me and keeping me up to date as the transaction went through. Great service and regular contact from Jade and the rentals team for managing my properties.
5/5
GoogleDefinitely the best estate agency. Professional, helpful and friendly staff. Many thanks to Jade and Hannah - very quick responses to my inquiries, arranging repairs is pure pleasure. I am glad that I decided to rent a house with them. Agency at the highest level!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Martyna! We love having you as a tenant 😊 …
5/5
GoogleI have been looking for a property for sometime, when I seen a property that met all my needs, I went t9 view the property with Scott an agent from Think lettings agency. He was amazing , he realy listened to my needs and went all out to help me with every aspect of this process. He has been absolutely amazing throughout. I would highly recomend Scot to anyone looking to rent. He will realy take on board all your needs and go above and beyond to ensure you find the perfect property . ❤️
Thank you !
5/5
GoogleI have been with Think Estate Agents for a few years now and they have always been very fast to respond to any queries. Everyone I have spoken with over the phone or through email have been polite, professional and friendly, especially Jade who I usually correspond with. Whenever I have had any issues they have been resolved quickly without any hassle.
5/5
GoogleWe've just finished renting a house with Think Lettings. After previously experiencing some awful agents and landlords, Think were a breath of fresh air. Communicative and organised from the very start, we dealt with Jade from the first viewing to the last email and she was brilliant throughout. We had some maintenance issues which needed to be resolved in the property and we were always able to email Jade who would immediately get someone out to sort it. She was also always kind enough to spontaneously ask how things were going following a maintenance callout. We have now bought a house but would not hesitate to rent with Think if we ever needed to in the future.
5/5
GoogleI highly commend Jade and Scot for their help in finding us our new home. They were very helpful and friendly during the whole process. Jade was quick to response when I raised issues on my locks. Excellent customer service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
THINK Estate Agents and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Silver The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 387.
The two THINK Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton-le-Willows won Gold and St. Helens won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2024.
