Trusted Agent profile

Tay Letting letting agents in Glasgow and New Town

4.6

★★★★★ Excellent

544 reviews across 2 offices and 1 platform

Tay Letting has two offices, in Glasgow and New Town. Together they have 544 reviews on 1 platform, rated 4.6 out of 5 overall.

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4.6 / 5

544

Reviews on Google

All 2 offices

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Our offices

Tay Letting's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Tay Letting, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 544 reviews on Google only. Show every review

5/5

Google

I can only recommend Tay Letting Glasgow and the way they helped me throughout the entire process of my move. Ivy, my lettings negotiator, has been incredibly helpful, has always responded quickly and kindly, and always followed up and answered any questions I had throughout the process. All the communication from Tay Letting has always been very clear, and my interactions were very pleasant. Thank you for your help, I really appreciate it!

Peter · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hi Peter, thanks for the great review for Ivy and Tay.

5/5

Google

Excellent service from Tay Letting in particular from Lucy Devine. Due to our circumstances Lucy went out of her way to secure for us the property that we wanted and ensured a smooth trouble free time with all the paper work and admin and then with the move in.

David · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Thank you so much for sharing your experience with Tay Letting and taking the time to leave a 5 star review! Lucy will be delighted you took the time to do so. We wish you every happiness in your new home!

5/5

Google

Tayletting have been great to work with throughout our tenancy. When there was an issue, there was a response and a resolution, and typically fairly quickly. While there were a few issues, as there always are with renting, whether directly within Tayletting's control or not, they were eventually resolved by the company and made staying at the flat a pleasure. The company are very communicative and efficient and it has made the last couple of years much simpler, particularly throughout the pandemic.

Max · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hello Max, thanks for taking the time to us this review. We're glad to have helped.

5/5

Google

With rental accommodation market as insane as it is right now in Glasgow, I cannot express how grateful I am to Tay Letting for handling this situation in a highly professional manner. They were among very few agencies who would quickly get back to me regarding viewing requests placed online, and ultimately were the ones to offer me a contract to sign. Cameron, my letting negotiator, has led me through the paperwork in the most straightforward and timely manner. The whole process took just several days, which was highly appreciated considering how urgent my move was.

Александр · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hello Aleksander, thank you for the positive feedback and the 5 star review for Cameron.

5/5

Google

Yasmin Chau from Tay Letting Glasgow has been first class from start to finish. Tenacious, very pleasant to deal with and super efficient. She resolved a complex and long standing issue with the utility company. In fact, more than that, she was able to get us compensation for the inconvenience we experienced. No mean feat! Angela and Scott Raworth

Angela · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hi Angela, everyone at Tay Letting would like to thank you for your review! Yasmin takes great pride in delivering first class customer service, so thank you for recognising that and taking the time to leave such a lovely 5 star review!

5/5

Google

Both me and my co tenant were extremely satisfied with the moving process. Lucy, our Letting Agent was very responsive, helpful and handled all our concerns and queries swiftly. Would definitely recommend this Letting Agency for a smooth transition, especially if you're looking for your first flat or if you want a speedy move in

Shashank · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hello Shashank, thank you for telling us about your letting experience with Lucy and the rest of the team at Tay. We wish you a very happy tenancy with your new landlords.

5/5

Google

Carly has been very helpful during the whole process. She is a fantastic agent for Tay Letting to have. Moving in was smooth everything was perfectly online I didn’t have to run around the city to do paperwork.

Nesibe · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hi Nesibe, thank you so much for taking the time to leave such a lovely 5 star review! We are delighted to hear that Carly provided excellent service to you and we wish you a very happy tenancy with Tay Letting.

5/5

Google

I highly recommend Tay Letting having been a tenant with them for several years now. The service I have received from Louise and her colleagues has always been professional, very efficient and friendly. It is a pleasure being a tenant with them.

Melissa · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Melissa!! Thank you so much for your wonderful 5 star review!! Louise and the team are delighted to hear you are happy with our service and we look forward to looking after you for many years to come!

5/5

Google

The Tay Letting team (especially Carly and Scott) were amazing to work with. Carly was extremely helpful, responsive and went out of her way to answer any questions. They made this (typically stressful) process easy with their assistance and guidance. The unit itself was in great condition and moving in was rather easy. I would recommend Tay Letting to anyone.

Julia · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Hi Julia! Thank you for taking the time to leave such a glowing 5 star review for Carly and Scott. It is lovely to hear how supported you feel by our amazing team. We are always on hand if you need any further assistance.

5/5

Google

Our experience with Tay has been wonderful. Their process is defined and well followed. All their employees are very considerate and provide us with the correct information. Kirsty Mengham has been extremely kind in helping and guiding us whenever required with our tenancy change. Great work folks :)

Shruthi · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Shruthi!! Kirsty and the gang are thrilled to bits by your 5 star review!! Thank you so much for taking the time to leave it for us. We really do strive to deliver the best customer service, so to be recognised for it is everything!! We wish you a very happy tenancy!

5/5

Google

Tay Letting has been brilliant throughout from professional , welcoming, fast initial set ups and let through to managing all aspects of the property. I’m particularly impressed recently by Yasmin who has worked hard to keep everyone in the loop, making sure communication is clear, accurate, helpful and approachable whilst focusing on getting positive results and making sure I’m fully informed and advised. The team works well together, Caitlin is a strong support too and Lee is on point with guidance and suggestions for future investment opportunities. All are excellent ambassadors for the company. Definitely recommend!

Susan · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Susan! Thank you so much for your awesome review! We are all thrilled to bits! We appreciate you taking the time to do so. Everyone at Tay Letting strives so hard to deliver a first class service, and to be recognised for that is just everything! Thank you again, and if we can be of assistance in the future please let us know.

5/5

Google

The best experience I've ever had with a letting agency! Myself and my flatmate rented a flat with Tay Letting for 9 months last year and it was such a positive experience from start to finish. Starting and ending our tenancy was a smooth, stress-free process, any issues we raised were dealt with and resolved immediately, and all the staff we communicated with or met in person during our time in the flat were friendly, professional and very efficient. Exactly what you want in a letting agent and a rare thing these days. Wouldn't hesitate to rent with them again!

Lisa · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Lisa!! Wow!! We are blown away by your comments!! Thank you so much for taking the time to review Tay Letting. The Tay team work very hard to deliver the best customer service to ensure your experience is as smooth and as stress free as possible. We are delighted you believe we achieved that. We are always on hand if you guys need any further assistance.

5/5

Google

The experience with Tay has been fantastic. We have successfully moved into a property and we’re delighted with how easy the process was. Tay are professional and make the process simple for you. This was our first time letting so we had many questions but everything was explained clearly. We’re grateful for the excellent service Cameron has provided throughout the application process and every member of staff we have come in contact with has been wonderful. Even after moving in, communication has been excellent and any issues have been dealt with swiftly. We couldn’t recommend Tay Letting enough. After dealing with many letting agents while looking for a property and being disappointed with poor communication and service, it’s clear Tay are one of the best.

Sara · 20 June 2023 · Tay Letting Glasgow

Agent replied · 19 June 2024

Sara!! Wow! Thank you so much for your wonderful 5 star review! We work so hard at Tay Letting to deliver the best possible customer service possible. When our tenants and landlords get in touch to tell us we have achieved that, we are just blown away!! Thank you again for your review and we wish you every happiness in your new home.

5/5

Google

Rating only, no written review.

Stephanie · 12 June 2023 · Tay Letting New Town

Agent replied · 11 June 2024

Thanks for the 5 star review.

5/5

Google

Very professional letting agent.

Abdullah · 12 June 2023 · Tay Letting New Town

Agent replied · 11 June 2024

Thank you Abdullah for your feedback and 5 star review!

5/5

Google

The house is very good and the team are very professional.

Zeping · 12 June 2023 · Tay Letting New Town

5/5

Google

Wonderful company to work with. Professional team who offer a seamless service.

Ronnie · 12 June 2023 · Tay Letting New Town

5/5

Google

I leased a nice little place from Tay. They were easy to talk to and quick to resolve any issues I had.

Niall · 12 June 2023 · Tay Letting New Town

5/5

Google

Lovely experience with Tay Lettings, Louise was very helpful during a viewings and could answer all of our questions!

Debbie · 12 June 2023 · Tay Letting New Town

5/5

Google

Viewed a property managed by Tay Lettings & Louise was lovely ! Very kind , open to questions & nice to chat with . Thank you ! -Kelly

Kelly · 12 June 2023 · Tay Letting New Town

5/5

Google

Responsive and clear communication. All the staff I've interacted with in the process of renting a flat provided much of the clarity that all tenants need. Very professional.

Ching-Yun · 12 June 2023 · Tay Letting New Town

5/5

Google

I've had a lovely time viewing an apartment with Tay Lettings, especially with the help of Louise who was very helpful and friendly :)

Kaja · 12 June 2023 · Tay Letting New Town

5/5

Google

Louise from Tay Lettings kindly showed me one of their properties and the viewing was great. She answered all my questions and was super friendly and welcoming. They have been super helpful and professional throughout and it is much appreciated :)

Giulia · 12 June 2023 · Tay Letting New Town

5/5

Google

I had a flat viewing with Louise from Tay Letting and it was a great experience. Louise was friendly and inviting and made me feel comfortable to take my time and have a good look at the flat.

Georgia · 12 June 2023 · Tay Letting New Town

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Tay Letting

Which Tay Letting office has the most reviews?

Glasgow has the most, with 427 reviews rated 4.5 out of 5, followed by New Town with 117.

Where are the Tay Letting offices?

The two Tay Letting offices, by town:

  • Glasgow: 8 Eagle Street, Glasgow, G4 9XA
  • New Town: 50 Queen Street, New Town, EH2 3NS
Has Tay Letting won any awards?

Yes. In The Trusted Agent 2026 awards, Glasgow won Trusted Agent.

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