Trusted Agent profile
★★★★★
251 reviews across 2 offices and 2 platforms
Stones Property has two offices, in Hayes and East Harling. Together they have 251 reviews on two platforms, rated 4.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Stones Property's two offices, most reviewed first. Each has its own page.
Showing 233 reviews on Google only. Show every review
4/5
GoogleReceived fantastic service from stones in Hayes in selling my property before - during and after . I certainly recommend them highlyPositiveResponsiveness, Quality, Professionalism, Value
Thank you Mr Phillibs for the positive 4 star review. It was a pleasure in assisting you with your sale & more so in finding you a property! Best of luck for the future & should require our services please get in contact. Regards Stones Property
5/5
GoogleI have had a great experience with Stones. I would like to thank Sanj and the team for going that extra mile to help me and my family
5/5
GoogleI have instructed Stones on a number of occasions throughout the years. As a buyer, as a seller and also to secure a mortgage for a particular property. A very experienced and honest team whom I would thoroughly recommend.
Thank you Mr Dhaliwal for the positive 5 star review. Regards Stones Property
5/5
GoogleSold my first house with stones, I got an excellent rate and the sales team we’re excellent in guiding me through the whole process of selling my house, which I was expecting to be a lot more stressful. I would highly recommend
Dear Mr Rai, Thank you for your kind and generous review. You too were also a pleasure to work with. All the best in your new home and here whenever you need us. Kind Regards Stones Property
5/5
GoogleWhat can I say, just an amazing, professional and reliable service, very efficient and one of the best communications with an estate agents I’ve had. I cannot recommend these guys enough, if you looking to buy,sell or rent look no further. Well done guys👍 …
Niko Thank you for the amazing review & the team feel priveledged that you gave us an opportunity to rent your property in High Wycombe. We are pleased that we were able to deliver a service that you happy with & should you require our services in the future please do not hesitate to reach out. Regards Stones Property
5/5
GoogleSold my property through Stones! The sale process is usually a daunting experience but the staff at Stones were extremely helpful, efficient and professional. Highly Recommended!PositiveProfessionalism
Dear Mr Brohi, Thank you for your kind a generous review. We are pleased we achieved your desired result. Please get in touch if you ever need us. Kind Regards Stones Property
5/5
GoogleFantastic estate agents, professional and personable, Sandeep, Ruben and the team are highly recommended. Great experience and have purchased and sold a number of properties via Stones.
5/5
GoogleI recently purchased a house with Stones property and I have to say the whole team was brilliant. From the beginning of my first view with Dhillon, he was very informative, kept me updated constantly, was honest and offered good advice. Once offer was in place Ranj and Waran was my go to person. It was very stressful time for me and my wife, lots of hurdles. However Ranj and Waran were very empathetic, always answering countless questions wether it was repetitive or stupid, giving honest advice and managing our expectation at all level and we could see they were doing their level best to get the best outcome for us. Throughout the whole process they were readily available whenever needed. It was so good to see such estate agent still exist and when I got to visit them finally I could see how amazing of the team they have, like a family. So I would recommend this business 100% and once again a huge thanks to the whole team for making our dream come true.
Dear Mr Napit, Thank you very much for your kind review. We are so glad you were happy with the service levels you received from us. Our in house mortgage team Ranj & Waran are also great in what they do, easing any stresses clients may have. We wish you every luck and joy in your new home. Thank you for taking the time out in writing this review. Here always if you need us. Kind Regards Stones Property
1/5
GoogleVery poor experience. Booked a viewing for a property I’ve been eager to see. Explained that I can’t view midweek due to my job as I currently have no one to cover me so can only attend viewings at weekends or evenings after 6.30pm. Was advised I’d have to wait almost 2 weeks for an available weekend time, which I did. A little after 5pm yesterday I got a voicemail to say the viewing was canceled with no explanation and I could have Wednesday instead which I can’t do! I’d moved other viewings around to make sure I could accommodate this one and the service and apathy about viewings and potential clients times is appalling.
Dear Ms Donnelly, We are very sorry to hear of your grievance. As good practice we confirm viewings 24 hours before the viewing and again on the day. On this occasion the tenant was unable to make the previously confirmed date and so all viewings for the day had to be cancelled. Thankfully this was done 24 hours before as opposed to being on the day. We especially understand the current market and with the lack of property coming onto the market both buyers and tenants are especially becoming more and more frustrated. Something unfortunately beyond our control. This frustration tends to be taken out on the agents and this is rather unfair. As traditional estate agents alot of investment in terms of time and money goes into marketing a property. We are a 'no win, no fee' estate agency. In essence, we would love every client to turn up, every viewing to happen which would hopefully result in the success of selling or letting a property. It is only then do we get paid, right at the end of the transaction. 1 star reviews awarded to us, where viewings are cancelled at no fault of our own, with parties involved being notified at the earliest opportunity are completely unfair and detrimental to our business. Again apologies for your experience of the market. We wish you all the best with your search. Kind Regards Stones Property
5/5
GoogleI highly recommend the fantastic estate agents here! My agent was Tia she was excellent. She kept me informed every step of the way and was supportive during the whole process. She answered any enquiries promptly and was always making sure everyone was punctual for viewings. Highly recommend!!:)PositiveProfessionalism
Dear Mr Santos, Thank you vey much for your review. We will be sure to pass on your praise to Tia. Kind Regards Stones Property
5/5
GoogleExcellent service!Thank you all at Stones Property for your amazing support during the whole process! The whole team worked hard and they really went above and beyond to find the perfect house for my family. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review Eliza. Always here when you need us. Kind Regards Stones Property
5/5
GoogleExtremely professional team. I am doing business with Stones since 2016. I was introduced to Sandeep by a friend of mine for lettings. Sandeep and Waren both worked hard to get tenants asap with any void month. Giving me constant update. Any repairs and faults with the cheapest cost. What more a landlord could ask for. Recently they have sold one of my property, for which they have helped me out with everything. One of the peaceful sales I have ever done. Tia is looking after my another property in the market and I would say the same thing for her too. Extremely professional, very well spoken and doing her best to get more customers. Giving me update for every movement. Will continue doing business with Stones and will highly recommend.PositiveResponsiveness
Dear Mr Parekh, Thank you for your extremely generous and detailed review. You have been an absolute pleasure to work with and we are glad that you have experienced excellent customer service from the team. We will be sure to pass on your praise to Sandeep, Waran & Tia. Thank you again for your business. We wish you all the best and always here when you need us. Kind Regards Stones Property
5/5
GoogleCannot recommend Stones and the whole team enough! It's been 3 years i've been dealing with them and never had a single issue or hiccup they couldn't solve. Had a few bad experiences previously where once paperwork signed, customer service was non-existant but i am so happy to say this has never been the case with Stones and i know am 100% sure i will never be taking my business elsewhere!!
5/5
GoogleThe Stones team have been extremely helpful and professional in helping me with my search for a new home. They are always available to contact when needed and great in providing support during the process. Thank you very much to Tia, who was our main point of contact. She was very productive throughout the process and always cooperative.PositiveProfessionalism
Dear Mr Sidhu, Thank you for your generous and kind review. We will pass on your thanks to Tia and please get in touch if you ever need any advice or support for the future. Kind Regards Stones Property
5/5
GoogleExcellent service! We had a very good experience and seamless onboarding on the rented home. Great communication and they make sure to keep you update all along. I would like saying thanks to Amreet and Hakim who helped me through out the procedure for getting the rented home in short duration by making the process simpler and closing on time. Highly recommended! They do what they say perfectly:)
5/5
GoogleFound a rental property with Stones and would like to thank the team for how fast & responsive they was with my move in! Would like to thank Leah for how quickly she got me booked in for a viewing & started the move in process once showing my interest in the property. All very professional & kept me updated regularly, definitely recommend.PositiveResponsiveness, Quality, Professionalism
Dear Elson, Thank you for your kind and generous review. We will be sure to pass on your praise and comments to Leah. All the best in your new home. Kind Regards Stones Property
5/5
GoogleI have been a tenant now with Stones Property since 2021 and I can truly say this is the most reliable and best agency I have had. Always helpful and great with communication. I especially want to mention to Tia and Sanjay who has been exceptional in helping me with a matter that I had. They were very helpful and solved the situation at hand very quickly. I highly recommend Stones Property to anyone who is looking to buy, rent or sell you won’t be disappointed!
5/5
GoogleStones are just a great estate agent. And very especially Scott Pearce the Director. He is a very kind, polite, professional and well spoken gentleman. His communication skills, attitude, politeness and kindness is an absolute beauty. He understood my situation and how urgently matters needed to be sorted out. It was a great relief. I would highly recommend Stones Property, Hayes and very especially Scott. I cannot recommend these guys enough, if you looking to buy, sell or rent, look no further.
Dear Vin, Thank you very much for your kind review. We are extremely glad and pleased to hear of your proactive experience and satisfaction. We will sure pass on your compliments to Mr Scott Pearce. Thank you and always here when you need us. Kind Regards Stones Property
1/5
GoogleTo rent from at least, rude, unprofessional and useless in every respect. Should not be allowed to rent properties or "manage" them!
1/5
GoogleThe agents are confused and unclear of their company policies where they speak to potential customers in an inappropriate and a passive aggressive way. Please think twice before burning your money with an agency who couldn't care less.NegativeResponsiveness, Quality, Professionalism
Dear Sahara Kay, We are sorry to hear of your negative experience with us. It may be that our agents do come across as direct when speaking to customers, but this should not be regarded as rude, but more straight forward. If you would like to discuss your experience further, please email us at hayes@stonesproperty.co.uk or call our office on 0208 573 0000 and ask to speak to one of the managers. Kind Regards Stones Property
1/5
GoogleI've had my property for sale with Stones for over four months, and I have not even received a single offer. The property was marketed & reduced by the price they decided. Staff has been giving incorrect information whilst viewing, and when I asked them to take off the market, the manager didn't even come over the phone. He just told his staff to let me know that we would take it out of the market- Shows utter unprofessional attitude.NegativeResponsiveness, Quality, Professionalism
Hi Gaurav, Sorry we were not able to sell your property as your fully aware we did give you a realistic market valuation, however as you wanted to purchase another property next door to your main residence the asking price was requested by yourself which in fact was £60,000 more than the valuation figure. We agreed to market at your chosen price but made it abundantly clear this was an inflated figure & this was reflected in the lack of viewing activity during the marketing period. After 8 weeks of little interest we managed to generate a realistic offer for the market value however this was not acceptable to you as you were unable to secure a property at your desired purchase price. You have rightly pointed out that you agreed to reduce your marketing price but you have failed to mention that the reduction that we as professionals proposed was once again like our original valuation was dismissed and you reduced by a figure that once again was not a true reflection of your property value. We will not apologise for not being able to sell an over priced three bedroom flat & certainly not channel our energy or efforts on trying to sell a property for a vendor whom is not realistic nor motivated to work with him agent of choice! It surprises us that you work for one of the UK's largest bank / mortgage lenders NatWest & factoring in your profession, you think that it warrants to overprice properties & expect an agent to achieve a value that is not warranted. As a word of advise I suggest you speak to your in house Mortgage Advisor in the Hayes Branch and request their views on how a property should & would be valued! I'm certain they would reiterate to you that overvalued properties are not going to be borrowed against! To conclude the matter you have failed to point out that you too marketed your property previously for an inflated price & Groundhog Day has come again & your in the same position again! I strongly suggest that should you wish any agent to market your property in the future and you are seriously motivated to sell you take the professional agents comments & valuation on board & you might have the opportunity to send a positive review that is factual rather than a negative review which is completely inaccurate! Best of luck with trying to sell your property. Regards Stones Property
5/5
Google(this is the real Sarah D) Thanks so much for all at Stones, for everything you have done for myself and my family. A lot of hard work was put in for us in the sale of our property, the whole team really went above and beyond. Congratulations on your award! Very well deserved. All the best to all of you for the future!PositiveResponsiveness, Professionalism, Value
Dear (the real) Sarah & Manav, 😂 We are so happy we got you over the line into your new home. So many obstacles along the way but by working together, you got there! Wishing you all the best and happiness in your new home. Always here if you need us. Thank you for your wishes. Kind Regards Stones Property
5/5
GoogleOutstanding service Stones property are without doubt the best in the business. We sold our house with stones and from start to finish the service we received was excellent. Selling a house is stressful but with stones there complete empathy and transparency made this experience so much easier, they acknowledge your house is a home and communication between each team member and us as clients was outstanding. Cannot express how important good communication is these guys have it in spade. Truly amazing a must for anyone selling or buying a home. Scott, Sandeep, Ruben, Sanjay and Dhillon you are all truly brilliant and so professional. Thank you for an outstanding service, you guys should receive the highest award for the best estate agents in the business, from the bottom of our heart thank you. Wishing you every success Lin and RonniePositiveProfessionalism
Dear Linda and Ronnie, Thank you for your great and detailed review. We really are happy we were able to get you over the line into your new home. You both have been an absolute pleasure to deal with and this too is key in making the move successful. We have just found out that we have won the British Property Awards 2021 for our area and are all extremely proud of our achievement. To get a review like yours is also so rewarding to hear and see. We wish you all the best, happiness and success in your new home. Here if you ever need us. Kind Regards Stones Property
5/5
GoogleRating only, no written review.
Thank you for the review Maria. Regards Stones Property
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hayes has the most, with 239 reviews rated 4.4 out of 5, followed by East Harling with 12.
The two Stones Property offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
