Stones Property estate agents in Hayes and East Harling

Dear Mr Savas, We have 3 different types of services. Introduction Only, Rent Collection & Fully Managed. Our landlord has only paid for an Introduction service which has been explained to you at the start of the tenancy. Unfortunately all maintenance is off the landlords responsibility. We were employed for a tenant find service. We hope your issues have been sorted. Kind Regards Stones Property

Thank you so much for your 5 star review Bill. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Afternoon Dora, I am sorry to hear that you were unhappy. Could you kindly please email us your complaint to hayes@stonesproperty.co.uk. As an award winning agency we pride ourselves in providing a high level of service and would like more information to investigate this matter further. Kind Regards Stones

Afternoon Sir, I am responding to your false rating you have provided for our services as your fully aware of the following - 1. You moved into the property at short notice which was accommodating your needs. 2. You have rented a property in the Ballymore Development which you as a previous tenant in the development should be aware of the legalities of the utility services. 3. The landlord has a legal liability under the title of the property to have full liability of the utilities should the property be sublet. 4. The previous tenant has not paid the bill hence the services have been disconnected. 5. Stones are not responsible to pay the bill as you have stated to my team. 6. Stones only provide a Rent Collection Service therefore do not have liability to resolve this matter. 7. Stones have emailed you confirmation that we have changed the utility into your name & that we too were investigating the matter. 8. Stones have sent a contractor to investigate the matter which once again is not our liability. 9. Stones had a member of the team attend the property as a good will visit to see if they could assist. 10. The post-box key is once again no liability of Stones, your landlord is aware he must obtain that from either the management company or the previous tenant. 11. You have raised an issue with the dishwasher & the toilet flush once again these are not a concern of Stones as we do not manage the property. You have had a visit from the landlord in the last 24 hours who has noted the defects & investigating further & you have had visits from Stones in the last 48 hours & an engineer in the last 72 hours. I think you will find that if you at look the definition of a Rent Collection Service the above issues you have raised do NOT fall under the service. You clearly feel aggrieved & as the team have demonstrated we sympathise with you & were more than willing to assist, however since you have refused to remove you review which is not true nor accurate we refuse to entertain the matter further. Please refrain form contacting our office as per the defects or the utilities you have all contact details for your landlord on the Move In Letter therefore I suggest you do what is expected of you & report to a person that is responsible. Regards Stones

Dear Caroline Mapella, Firstly I would like to sincerely apologise for your experience. We would have been happy to rent a property to you, however just as you were messed around, so were we. Unfortunately, the properties we have available are not owned by us and we are a 'no win, no fee' estate agency, and so were really hoping that we could have moved you in, so that we would have been paid for our services, however the property works still remain unfinished. Unfortunately, it was due to the tradesmen employed by the landlord were unable to commit to the dates originally agreed and so move in was continually delayed. The property works have still not been completed. Unfortunately, this is a problem we do face time to time and we are sorry again you had to experience this. However once we knew this was an ongoing problem, we did arrange for your deposit to be transferred back within 24 hours. Kind Regards Stones Property

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Thank you very much for leaving us a 5-star review. Your feedback is greatly appreciated, and we will be sure to share it with Sanjay. Please don't hesitate to contact us again if you require our services in the future. Thank you for choosing Stones Property in Hayes.

Thank you Deepak for you kind and generous review. Always here when you need us. Kind Regards Stones Property the best estate agents in Hayes.

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Thank you for the 5 star review. The feedback for Sandeep and Sanjay is highly appreciated. Thank you for choosing Stones Properties in Hayes.

Thank you Mr Tariq for your kind review. Always here when you need us. Kind Regards Stones Property

Dear Nairobi, We are very sorry to hear of your bad experience with us. Our colleague was late, but only by 5 minutes however the office did inform you of the delay. Nevertheless we were late & understand if this caused you an inconvenience. We are dealing with this property as a request from a current landlord, our office is based in Greater London therefore with this property being in Reading it is out of our area hence traffic on the M4 were not expected. We will learn from this and ensure that should we experience traffic that the client is kept aware of our time of arrival as demonstrated. Once again, we apologise for our colleagues punctuality. Kind Regards Stones Property

Dear Brianna, Thank you for your kind and generous review. We will be sure to pass on your praise to both Tia & Leah. All the best in your new home. Kind Regards Stones Property

Dear Mrs Bhamra, Thank you so much for your kind and generous review. You have been a pleasure to work with. All the best in your new home. Please call if you ever need us. Kind Regards Stones Property

Thank you Mr Porter for the 5 star review & the detailed comments. We aim to please regardless of the service we are providing. Being a small independent agent we think big & want to ensure that we stand heads & shoulders above all of our competitors. Regards Stones Property

Mr Jheeta, As always it is a pleasure in assisting the Jheeta Family with your property portfolio. Thank you for the 5 star review & comments. Regards Stones Property

Thank you Nadia for the amazing review, its always a pleasure when assisting our clients & more so when we get great feedback - I will pass the comments onto the team & Ruban. Regards Stones Property

Thank you for your kind review Jaswinder. Kind Regards Stones Property

Thank you Mrs Pearce for the 5 star review. Regards Stones Property

Thank you for the 5 star review Regards Stones Property

Thank you for your kind and generous review Laura. Kind Regards Stones Property

Thank you for your kind and generous review Maheen. Kind Regards Stones Property

Thank you for your review Kurt. Kind Regards Stones Property