5/5
Rating only, no written review.
Agent replied · 21 June 2024
Hi Jono, Thank you for the five stars :) All the team at SB Newcastle Under Lyme
Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
Stephenson Browne's five offices, most reviewed first. Each has its own page.
Showing 511 reviews on Google only. Show every review
5/5
Rating only, no written review.
Hi Jono, Thank you for the five stars :) All the team at SB Newcastle Under Lyme
5/5
From the start the communication with Stephenson Browne has been clear and timely and they have always been so helpful. I feel confident that the property is in good hands. Highly recommend
Hi Julie, Thank you very much for taking the time to leave your comments, and the five stars :). Very pleasing to hear you are confident in ourselves. SB NUL
5/5
Rating only, no written review.
Morning Monica, Thank you very much for the five stars :) From all the team, SB Alsager
5/5
Rating only, no written review.
Thanks for the five stars Jack!!! :) From all the team, SB Alsager
5/5
Rating only, no written review.
Appreciate the five stars Likkle Man :) Team SB Alsager
5/5
Very helpful agency and made process very much smoother for me.
Hi Andrea, Thank you for the five stars and kind words :) From all the team, SB Alsager
5/5
Another great experience selling a home with Stephenson Browne, the team at the Alsager branch were exceptional. First class service from initial enquiry, valuation, quality of property listing and photography, handling viewings, securing a sale, through to exchange and completion. Excellent communication at all times, which for me is one of the most important aspects of an estate agent. Many thanks to all at Alsager!
Hi Ian, Many thanks to you for coming back to us again to sell, and your very kind review :) All the best, SB Alsager
5/5
Absolutely brilliant agents, helped us a great deal with a purchase and kept us informed through out. Highly recommend.
Thanks so much Gareth! All the best, SB NUL
5/5
All the staff were extremely helpful, friendly and polite. Communication was very good and any queries were dealt with promptly. I wouldn't hesitate in recommending Stephenson Browne and would definitely use them again in future.
Hi Angela, Hope all is well. We really appreciate you taking the time to leave a review, and we're delighted to hear that you'd use us again. Thank you! SB Newcastle-Under-Lyme
1/5
Refuses to follow the government guidelines regarding Holding Deposits and is refusing to refund any of it. Will harass following a viewing to get you to enter the tenancy application, and during the process. But when declined by the landlord will immediately rescind all communication beyond very abrupt emails. Would not recommend The claim that I have provided inaccurate statements is a lie. The government guidelines state: > Q. What if I provided false or misleading information unknowingly? Your landlord or agent can still retain your holding deposit in this situation if it materially affects the landlord’s decision to grant you the tenancy. You should take care to ensure that all the information you provide is accurate. Where a landlord or agent considers that you have unknowingly provided false or misleading information, we encourage them to only retain the costs of undertaking the reference check rather than the full amount of your holding deposit. Which I sent in an email, asking for the excess to be refunded with receipts of proof. to which there has been no response. Hence my review.
Hi Quinten, This review has been reported to Google for the inaccurate statement you have made. Whilst we are sorry to hear of your frustrations, as you failed to declare information pivotal to the application process, this is why the the holding deposit has been retained. Stephenson Browne
5/5
We can't thank Stephenson Browne enough for all of their help during the sale of our house! Everyone in the office was really helpful, and Pam in particular worked so hard to ensure everything was done quickly and smoothly. They put our house up for sale very quickly and made what was a fairly stressful process, hassle free. I would absolutely reccommend SB. Thanks again for everything!
Hi Katie, Thank you for taking the time to leave a very kind review, we really appreciate it, and we're very happy to hear you would recommend us. All the best, SB NUL
5/5
I instructed Stephenson Brown to sell my property back in July 2023. Out of 4 local independent agents they were the only ones enthusiastic and willing to put my house on the market at a higher price. To put this in context 25k more than the others valued it. They marketed the property to perfection and their in house progression service ensures all parties are moving along swiftly to completion. All staff are approachable and helpful and certainly go that extra mile. The results spoke for themselves. I got an asking price offer within 2 weeks of going to market.
Hi Victoria, Thank you so much for taking the time to leave what is a very valuable review for us, we really do appreciate it! So happy to hear you were happy with the service :) All the best, SB Newcastle Under Lyme
5/5
All members of staff that we dealt with at Stephenson Browne were friendly, knowledgeable and an asset to the team. We had a very difficult sale having to amend boundaries which caused significant delays but the team could not have been more supportive and lived the whole experience with us, providing advice and support whenever needed. We would absolutely recommend anyone selling a house to use Stephenson Browne, they were amazing!
Hi Anne-Marie, We really appreciate you taking the time to leave a review, and for the kind comments :) Thank you!!!! SB Alsager
5/5
I would just like to say how impressed I was with the service offered by Stephenson Browne. I rang them to book a viewing at a property I am interested in. I spoke to a lovely lady name Tracy Jackson. There were some questions I needed answering and Tracy answered my queries without hesitation. The viewing was at very short notice but Tracy arranged it for me within 10 minutes of me ringing. She was very pleasant and polite. Thank you Tracy for your lovely service.
Hi Pamela, Thank you very much for taking the time to leave your comments, they will be passed to Tracy who will be delighted! All the best, SB Alsager
5/5
Great Service
Thanks Gary! From all the team @ SB Newcastle Under Lyme
5/5
Brilliant team very well led
Hi Jay, Very nice of you to say, thank you! All the best, Team SB Newcastle
5/5
Rating only, no written review.
5/5
I cannot speak highly enough of the superb service by Natasha and Ellie at the Congleton branch of Stephenson Browne. So supportive throughout the sale. Thank you
Thank you very much Jayne!
5/5
Sold our house using Stephenson Browne, we dealt mainly with Ellie but also had dealings with Natasha and Craig. All were incredibly helpful, proactive and communication was 10/10. Would use again.
Hi Sean, Thanks so much for taking the time to leave a review, we got there!!! All the best in your new home, SB Congleton
5/5
We highly recommend the Stephenson Browne team, The whole team were fantastic all the way though our selling process. We have used several estate agents in our town and they win hands down. Every member of the team were brilliant at keep keeping us up to date on progress, we really are very happy customers.
Hi Emma, Very kind words, to which we are very thankful for :-) All the best, SB
5/5
I recently purchased a property through Stephenson Browne in Congleton. The service from Craig, Natasha, Ellie and Louisa was faultless, at time the transaction was a little sensitive, however, the teams pragnatic approach resolved any issue that raised its head during the conveyancing process. I wouldn't hesitate to use them again. Thanks for all your help.
Thanks for your review Stefan, very much appreciated. All the best in your new home. SB
5/5
I am more than happy to recommend Stephenson Browne Congleton. I was very impressed with the team's communication throughout the whole selling process; I was kept up-to-date at every stage. In addition, the team's approach was spot-on with regards to being professional and yet friendly. The team obviously work very well together, in the best interests of their clients.
Thanks Jane for your comments, really appreciate it! We loved your home and were glad we were able to get it across the line for you in the end :) All the best, SB Congleton
5/5
Great service!! Excellent support and very prompt response to any questions!
Thanks Janet :) Really appreciate you taking the time to leave your thoughts. SB Alsager
5/5
Stephenson Browne have always been very professional, helpful and understanding to the needs of the landlord and the tenant.
Hi Neil, Thank you for taking the time to leave what is a very nice review to read. From all the team at... SB Lettings Alsager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.

Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
British Property Awards by year, 2025 to 20222025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.