Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

★★★★★ Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published.

The British Property Awards

Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.

British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 511 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Paul · 23 October 2024 · Stephenson Browne Congleton

Agent replied · 23 October 2024

Thanks for the five stars Paul! All the best, SB Congleton

5/5

Google

The team is amazing. Great communication. Friendly and understanding. They work hard to get a good outcome. Conscientious, great integrity, and went above and beyond. They helped with the tenant leaving to get viewings done early. As we live a few miles away it was comforting knowing they were close to the property and actively helping. Without a doubt, I would use them again. We could not ask for more. Happy days!

Mark · 14 October 2024 · Stephenson Browne Congleton

Agent replied · 14 October 2026

Hi Mark, We'll take amazing :) , thank you very much! Great to hear you'd use us again as well, we appreciate it. All the best, SB Lettings Congleton

5/5

Google

All the team at Stephenson Brown have been so lovely to myself and my partner throughout the process of renting our first home, have always been a pleasure to deal with and have talked us through everything

Megalodon · 10 October 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 October 2024

Thank you for taking the time to leave a review, we appreciate it :). We hope you enjoy your first home together. Best wishes, SB Lettings NUL

5/5

Google

I PURCHASED MY PROPERTY THROUGH STEPHENSON BROWNE ALSAGER. I INITIALLY DEALT WITH TRACY JACKSON BUT ONCE MY OFFER WAS ACCEPTED ON THE PROPERTY I WAS INTENDING TO PURCHASE I DEALT WITH MARGRET CADDY. THE TRANSACTION WENT SMOOTHLY COULD NOT HAVE ASKED FOR A BETTER DEALING, I WOULD HIGHLY RECOMMEND STEPHENSON BROWNE TO ANYONE WANTING TO SELL OR PURCHASE A PROPERTY

Angela · 9 October 2024 · Stephenson Browne Alsager

Agent replied · 23 October 2024

Hi Angela Hope all is well. On behalf of Tracy, Margret and all the team at Stephenson Browne Alsager, thank you very much for taking the time to leave your review and for the five stars, we appreciate it. Kind regards, SB Alsager

5/5

Google

As a tenant it is difficult to deal with issues surrounding your tenancy. The staff at Stephenson Brown were always responsive and kind and helped as quickly as possible We would be happy to rent through them again

Jane · 2 October 2024 · Stephenson Browne Alsager

Agent replied · 23 October 2024

Hi Jane Thank you for taking the time to leave your comments, we appreciate it! All the best, SB Lettings Alsager

5/5

Google

Stephenson Browne and our landlord have both been outstanding throughout our tenancy. Our experience has been as smooth as possible and any issues raised have been corrected swiftly. This is how a tenancy should be!

Callum · 24 September 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 October 2024

Hi Callum Glad to hear all has been well with your tenancy. Thank you for taking the time to leave a review, we appreciate it. All the best, SB Lettings NUL

5/5

Google

Maria and her team are a very professional outfit managing to sell my property with 4 days from the first of many viewings. Dedicated members of the team at Newcastle had specialist roles to manage the process from marketing through to completion via its many stages. My husband and I could not be happier with the outcome and would recommend Stephenson Browne to anyone that has the need. We will definitely be using them again

Susan · 24 September 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 October 2024

Hi Susan We're so pleased to receive your review, thank you very much for taking the time to leave it. Delighted that you and your husband were happy :) All the best, Stephenson Browne

5/5

Google

We couldn't of asked for better communication with the letting agents at stephenson browne Newcastle-under-Lyme. Absolutely fantastic, and always welcoming. Superb team, can't thank you enough. So much so, we chose the same company when moving over to a new home. Wish everyone well. Many thanks Wayne and Michelle.

Wayne · 24 September 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thanks for the five stars Wayne! All the best, Team NUL

5/5

Google

Beth was incredibly helpful throughout the process of viewing, answering questions and resolving issues. A pleasure to deal with her and the agency.

Stephen · 23 September 2024 · Stephenson Browne Alsager

Agent replied · 23 October 2024

Hi Stephen Thanks very much for taking the time to leave a review, we're delighted to hear your comments regarding Beth, as was she :) All the best, SB Lettings Alsager

5/5

Google

We sold our old property and bought our new property with Stephenson Browne. We had excellent service from the start and were given weekly updates via phone or email. Any queries were answered quickly and we are extremely pleased with the service we received. We had previously been with two other estate agents, as this was the third house we had tried to purchase, and the other two fell through, due to the poor level of service from the other agents. However, Stephenson Browne has renewed our faith in estate agents and we would highly recommend them to anyone buying or selling a property. We would like to name Margret Caddy in particular as she was the person giving weekly updates and she also chased the solicitors at the end to get our house sale and purchase over the line! Without her we are not sure it would have happened on time - thank you. We also had great service from Sam the new manager on the last few days, as he was new to the Alsager branch. Thank you so much to Stephenson Browne and the wonderful staff who work there.

Simone · 23 September 2024 · Stephenson Browne Alsager

Agent replied · 23 October 2024

H Simone, Thanks so much for the five stars and what is a very thorough and lovely review. All the best, SB Alsager

5/5

Google

Kelly made it simple from day 1. Friendly and went out of her way to meet us at the property. Louise was also helpful and nothing seemed to be any trouble. hassle free move and they made everything easy for us.

James · 24 August 2024 · Stephenson Browne Congleton

Agent replied · 23 October 2024

Hi James, We're very pleased to hear your move was hassle free :) Thank you so much for taking the time to leave a review. SB Lettings Congleton

5/5

Google

A good overall house purchasing experience.

Poppy · 21 August 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Poppy, Thanks very much for the five stars :) SB Alsager

5/5

Google

Rating only, no written review.

Phil · 18 August 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Thanks for the five stars Phil. Stephenson Browne Alsager

5/5

Google

My experience with Stephenson Browne has been brilliant. In particular Sharon in the Newcastle-under-Lyme branch who dealt with my tenancy from the application process to moving in. Sharon was attentive, friendly, understanding and provided a fantastic service.

Emma · 10 August 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 August 2024

Hi Emma, Thank you very much for your five star review and comments regarding Sharon, she's one of the best! SB Lettings NUL

5/5

Google

Sharon Warrender is the best estate agent I have dealt with, ever.

Phil · 27 July 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 August 2024

Hi Phil, Now that is a review, thank you very much!!! We'll be sure to let Sharon know :) All the best, SB Lettings

4/5

Google

Rating only, no written review.

Neil · 26 July 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Thanks for the review Neil, very much appreciated!! SB Alsager

5/5

Google

good presentation of property and woked tirelessly to sell the property and kept us informed of appointments and progress.

Mick · 26 July 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Mick, Cheers for the five stars and kind comments! All the best, SB Alsager

5/5

Google

This is my first time renting a property and the process of letting has flown by with ease thanks to the support and information Stephenson Browne have provided.

Megan · 25 July 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 August 2024

Hi Megan, We're very pleased to hear the process was straight forward for you, and a huge thank you for taking the time to leave a review. All the team, SB Lettings NUL

5/5

Google

Having recently moved management of a rental property to Stephenson Browne, Sarah & Sharon have been fantastic in finding a new tenant quickly and in a very professional manner. Nothing is too much trouble and the communication throughout has been exceptional, there were some repairs needed before the new tenant moved in and these have been dealt with very swiftly. Thank you so much for making things so painless!

Nathan · 25 July 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 August 2024

Hi Nathan, Thank you very much for taking the time to leave a review, and we're delighted to hear how pleased you've been with the service, particularly with making the decision to switch management agency. All the best, SB NUL Lettings

5/5

Google

Natasha was warm and welcoming when I went into branch to list the property and was very professional booking our appointment for the photographs etc and kept us updated when our property would go on the website. Ellie kept us up to date with viewings and offers and was very professional and helpful

Susan · 25 July 2024 · Stephenson Browne Congleton

Agent replied · 23 October 2024

Hi Susan, Thank you very much for taking the time to leave a review, and your kind comments. Stephenson Browne Congleton

5/5

Google

We found Stephenson Browne to be very easy to deal with, nothing was too much trouble and they always responded to queries promptly and tried to help where they could. Pam and Maria were brilliant with arranging viewings and helping us get our sale and Cathy the sales progresser was amazing at getting our sale through and dealing with things our solicitors should have done. We would recommend Stephenson Browne to anyone who is looking to sell their property and would definitely use them again ourselves if needed.

Sarah · 26 June 2024 · Stephenson Browne Newcastle Under Lyme

Agent replied · 24 October 2024

Hi Sarah, Thank you very much for your kind words and five stars. We're very happy to hear that should the need eer arise, you'd use us again. All the best, Everyone at Stephenson Browne

5/5

Google

All the staff at SB Alsager couldn't be more helpful. Friendly professional people. I would recommend them to anyone wanting a property.

Trish · 26 June 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Trish, Thanks so much for the five stars and kind comments, we really do appreciate it. All the best, SB Alsager

5/5

Google

Brilliant team where everyone was helpful, friendly and professional. We were kept in the loop during the whole selling process. Would highly recommend Stephenson Browne in Alsager.

Debbie · 26 June 2024 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Debbie, Thank you for your very kind words, along with the five stars, we really do appreciate it. Have a nice weekend, SB Alsager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.

Reviews may appear on more than one platform.

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