5/5
Rating only, no written review.
Agent replied · 23 October 2024
Thanks for the five stars Paul! All the best, SB Congleton
Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
2025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 511 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thanks for the five stars Paul! All the best, SB Congleton
5/5
Rating only, no written review.
Thanks for the five stars Paul! All the best, SB Congleton
5/5
The team is amazing. Great communication. Friendly and understanding. They work hard to get a good outcome. Conscientious, great integrity, and went above and beyond. They helped with the tenant leaving to get viewings done early. As we live a few miles away it was comforting knowing they were close to the property and actively helping. Without a doubt, I would use them again. We could not ask for more. Happy days!
Hi Mark, We'll take amazing :) , thank you very much! Great to hear you'd use us again as well, we appreciate it. All the best, SB Lettings Congleton
5/5
All the team at Stephenson Brown have been so lovely to myself and my partner throughout the process of renting our first home, have always been a pleasure to deal with and have talked us through everything
Thank you for taking the time to leave a review, we appreciate it :). We hope you enjoy your first home together. Best wishes, SB Lettings NUL
5/5
I PURCHASED MY PROPERTY THROUGH STEPHENSON BROWNE ALSAGER. I INITIALLY DEALT WITH TRACY JACKSON BUT ONCE MY OFFER WAS ACCEPTED ON THE PROPERTY I WAS INTENDING TO PURCHASE I DEALT WITH MARGRET CADDY. THE TRANSACTION WENT SMOOTHLY COULD NOT HAVE ASKED FOR A BETTER DEALING, I WOULD HIGHLY RECOMMEND STEPHENSON BROWNE TO ANYONE WANTING TO SELL OR PURCHASE A PROPERTY
Hi Angela Hope all is well. On behalf of Tracy, Margret and all the team at Stephenson Browne Alsager, thank you very much for taking the time to leave your review and for the five stars, we appreciate it. Kind regards, SB Alsager
5/5
As a tenant it is difficult to deal with issues surrounding your tenancy. The staff at Stephenson Brown were always responsive and kind and helped as quickly as possible We would be happy to rent through them again
Hi Jane Thank you for taking the time to leave your comments, we appreciate it! All the best, SB Lettings Alsager
5/5
Stephenson Browne and our landlord have both been outstanding throughout our tenancy. Our experience has been as smooth as possible and any issues raised have been corrected swiftly. This is how a tenancy should be!
Hi Callum Glad to hear all has been well with your tenancy. Thank you for taking the time to leave a review, we appreciate it. All the best, SB Lettings NUL
5/5
Maria and her team are a very professional outfit managing to sell my property with 4 days from the first of many viewings. Dedicated members of the team at Newcastle had specialist roles to manage the process from marketing through to completion via its many stages. My husband and I could not be happier with the outcome and would recommend Stephenson Browne to anyone that has the need. We will definitely be using them again
Hi Susan We're so pleased to receive your review, thank you very much for taking the time to leave it. Delighted that you and your husband were happy :) All the best, Stephenson Browne
5/5
We couldn't of asked for better communication with the letting agents at stephenson browne Newcastle-under-Lyme. Absolutely fantastic, and always welcoming. Superb team, can't thank you enough. So much so, we chose the same company when moving over to a new home. Wish everyone well. Many thanks Wayne and Michelle.
Thanks for the five stars Wayne! All the best, Team NUL
5/5
Beth was incredibly helpful throughout the process of viewing, answering questions and resolving issues. A pleasure to deal with her and the agency.
Hi Stephen Thanks very much for taking the time to leave a review, we're delighted to hear your comments regarding Beth, as was she :) All the best, SB Lettings Alsager
5/5
We sold our old property and bought our new property with Stephenson Browne. We had excellent service from the start and were given weekly updates via phone or email. Any queries were answered quickly and we are extremely pleased with the service we received. We had previously been with two other estate agents, as this was the third house we had tried to purchase, and the other two fell through, due to the poor level of service from the other agents. However, Stephenson Browne has renewed our faith in estate agents and we would highly recommend them to anyone buying or selling a property. We would like to name Margret Caddy in particular as she was the person giving weekly updates and she also chased the solicitors at the end to get our house sale and purchase over the line! Without her we are not sure it would have happened on time - thank you. We also had great service from Sam the new manager on the last few days, as he was new to the Alsager branch. Thank you so much to Stephenson Browne and the wonderful staff who work there.
H Simone, Thanks so much for the five stars and what is a very thorough and lovely review. All the best, SB Alsager
5/5
Kelly made it simple from day 1. Friendly and went out of her way to meet us at the property. Louise was also helpful and nothing seemed to be any trouble. hassle free move and they made everything easy for us.
Hi James, We're very pleased to hear your move was hassle free :) Thank you so much for taking the time to leave a review. SB Lettings Congleton
5/5
A good overall house purchasing experience.
Hi Poppy, Thanks very much for the five stars :) SB Alsager
5/5
Rating only, no written review.
Thanks for the five stars Phil. Stephenson Browne Alsager
5/5
My experience with Stephenson Browne has been brilliant. In particular Sharon in the Newcastle-under-Lyme branch who dealt with my tenancy from the application process to moving in. Sharon was attentive, friendly, understanding and provided a fantastic service.
Hi Emma, Thank you very much for your five star review and comments regarding Sharon, she's one of the best! SB Lettings NUL
5/5
Sharon Warrender is the best estate agent I have dealt with, ever.
Hi Phil, Now that is a review, thank you very much!!! We'll be sure to let Sharon know :) All the best, SB Lettings
4/5
Rating only, no written review.
Thanks for the review Neil, very much appreciated!! SB Alsager
5/5
good presentation of property and woked tirelessly to sell the property and kept us informed of appointments and progress.
Hi Mick, Cheers for the five stars and kind comments! All the best, SB Alsager
5/5
This is my first time renting a property and the process of letting has flown by with ease thanks to the support and information Stephenson Browne have provided.
Hi Megan, We're very pleased to hear the process was straight forward for you, and a huge thank you for taking the time to leave a review. All the team, SB Lettings NUL
5/5
Having recently moved management of a rental property to Stephenson Browne, Sarah & Sharon have been fantastic in finding a new tenant quickly and in a very professional manner. Nothing is too much trouble and the communication throughout has been exceptional, there were some repairs needed before the new tenant moved in and these have been dealt with very swiftly. Thank you so much for making things so painless!
Hi Nathan, Thank you very much for taking the time to leave a review, and we're delighted to hear how pleased you've been with the service, particularly with making the decision to switch management agency. All the best, SB NUL Lettings
5/5
Natasha was warm and welcoming when I went into branch to list the property and was very professional booking our appointment for the photographs etc and kept us updated when our property would go on the website. Ellie kept us up to date with viewings and offers and was very professional and helpful
Hi Susan, Thank you very much for taking the time to leave a review, and your kind comments. Stephenson Browne Congleton
5/5
We found Stephenson Browne to be very easy to deal with, nothing was too much trouble and they always responded to queries promptly and tried to help where they could. Pam and Maria were brilliant with arranging viewings and helping us get our sale and Cathy the sales progresser was amazing at getting our sale through and dealing with things our solicitors should have done. We would recommend Stephenson Browne to anyone who is looking to sell their property and would definitely use them again ourselves if needed.
Hi Sarah, Thank you very much for your kind words and five stars. We're very happy to hear that should the need eer arise, you'd use us again. All the best, Everyone at Stephenson Browne
5/5
All the staff at SB Alsager couldn't be more helpful. Friendly professional people. I would recommend them to anyone wanting a property.
Hi Trish, Thanks so much for the five stars and kind comments, we really do appreciate it. All the best, SB Alsager
5/5
Brilliant team where everyone was helpful, friendly and professional. We were kept in the loop during the whole selling process. Would highly recommend Stephenson Browne in Alsager.
Hi Debbie, Thank you for your very kind words, along with the five stars, we really do appreciate it. Have a nice weekend, SB Alsager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.