Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

★★★★★ Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 511 reviews on Google only. Show every review

5/5

Google

Even though we didn't purchase a property with this agent we found Brittany to be extremely helpful and compassionate during what has been a stressful few months trying to find a property, fantastic communication and some lovely properties. Would suggest her to anyone

Karl · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Karl, Thank you , for taking the time to leave us a wonderful review , we will ensure your comments are passed on to Brittany, If you ever need anything in the future please do not hesitate to get in touch. Kind Regards Stephenson Browne

5/5

Google

I rate Stephenson Browne the best agency in the area. Their staff are professional, informed and client focussed. After nearly 20 years of using their services to buy,sell and rent properties I recommend them without hesitation. Terry Steele, Property Company Director.

Terry · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hello Terry, Once again, thank you for your kind words and feedback. As always, a pleasure doing business with you!

5/5

Google

Everyone in the Alsager branch is really helpful, especially thanks to Margret who always response fast and give us update proactively. Even she is on leave, someone will follow up and I can feel the teamwork as they all know about the status of the property.

Trevor · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Good Afternoon Trevor, Thank you for taking the time to leave us such a lovely review! we are pleased to hear that you are happy with our service and shall ensure that your feedback is passed on to Margret and the rest of the team

5/5

Google

Everyone we encountered has been really friendly and helpful at each stage of the process. Margret was a great support throughout our purchase and we would highly recommend the team at Stephenson Browne Alsager.PositiveResponsiveness, Professionalism

Michelle · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hello Mrs Eaton, Thank you for your kind words following your recent purchased with us, Margret does a fantastic job & we hope you are happy in your new home! Many thanks, Matt, Margret, Tracy, Natasha, Brittany & Emma! Team SB Alsager

1/5

Google

Do not rent through this company. They are very poor at addressing issues with a property. I reported damp on many occasions which was not resolved. Add to this no support at all during checkout, very slow to respond to emails regarding ending the tenancy and then attempting to use use my deposit to pay for repairs to a poorly maintained house. Basically they're happy to take your money but provide shoddy service and use unethical practices to avoid returning deposits. I'll never use them again.

Gayle · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

We are sorry that your experience has not been met with our expected levels of service. Complaints like these are few and far between and we are aware that the office is investigating the issues you report. The deposit process is statutory and can delay the return of the deposit when there are queries with the end tenancy. We shall contact you directly when we have thoroughly looked into the issues and the deposit repayment will be processed as timely as possible.

5/5

Google

I can highly recommend Stephenson Browne to sell a property. Matt was quick to make the initial visit, discuss the market and list the property at an achievable price with very professional particulars. Communication with the office was professional throughout and quick responses to any enquiries either by telephone or email. Viewings were conducted without issues during Covid restrictions and a sale secured within one month. I would have no hesitation in recommending or dealing with Stephenson Browne again in the future.

J · 26 August 2022 · Stephenson Browne Alsager

5/5

Google

Thank you team! I cannot praise the team highly enough for everything they have done for us whilst purchasing our property. From the very beginning to the very end the customer service we have received has been outstanding and industry leading. The star of the show for us has been Margret, Margret we can’t thank you enough for everything you have done for us. Shout out to Matt too, he’s a star! Thanks team, you are the best around!

Rachel · 26 August 2022 · Stephenson Browne Alsager

4/5

Google

We choose the Alsager branch to complete our sale of our property. We found at the start the sales team to be very accommodating and knowledgable when giving us advice and support. During the viewings we felt slightly less supported doing all viewings ourselves and communication during offer was not always the best. However, Margaret in the after sales team is amazing, providing weekly updates and always making us feel supported. We always felt Margaret had our best interests and would always be in the ball if there was ever a problem.

Richard · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Good morning Richard, Thank you for taking the time to leave honest feedback, We always strive to provide a first class service we are known for locally, however any thoughts on how we can improve is greatly appreciated. I understand when the original offer fell through on a Friday, our weekend diary was already fully booked, we have since employed another member of staff to accommodate more viewings for the weekend to ensure this does not happen. Thank you for your business & kind words about Margret, we wish you & Gemma all the best in your new home!

5/5

Google

Very professional and efficient with clear communications and always kept us up to date with proceedings. They also took into account our requests, suggestions and requirements as far as possible, rather than dictating everything with a "We know best" attitude so common with other agents. Everything you would want from an estate agent, and they sold our property, which is the most important point. We tried several agencies and Stephenson Browne were by far the best in every respect.PositiveResponsiveness, Quality, Professionalism, Value

Garrylinkman · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Gary, Thank you so much for your kind words, it means a great deal as it can be so common that people think that all agents are the same! Thanks for the business & all the best for the future!

5/5

Google

I was looking to invest in a buy-to-let and completely new to the Stoke area, being drawn to it because of very good yields. I needed help with which areas to concentrate on. I left a message asking for support and Sarah Radford called me back. I have since spoken with several Stoke lettings agents and she is by far the best. I can email or speak to her knowing she will review a property for me very quickly with a rental estimate, pros and cons and even a local history all of which I really appreciate. She emails back rapidly despite me never having paid anything to her company. If I am successful in a recent offer I want Sarah to manage my property and she has already been up front as to costs and fees. I am passionate about property and she is one of the best lettings agents I have dealt with. Thank you.PositiveResponsiveness, Quality, Professionalism

Chris · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Thank you Chris for your kind comments. Sarah and her team would definitely offer you an excellent level of service with supporting you and your property. Kind regards

5/5

Google

We have always found Stephenson and Brown very helpful and are now in our 6th year of renting through this agent. From the initial house viewing through to move in date we were always kept up to date with information. House inspections have always been easy to arrange and when visiting the staff have always been professional and polite. We are always kept up to date with new emergency procedures and when it is time for any gas safety checks etc too. Thank you for the continued brilliant service!

Abbi · 26 August 2022 · Stephenson Browne Alsager

Agent replied · 25 August 2024

Hi Abbi, Thank you for your kind words and lovely review, we are thrilled that you are happy with our service should you ever need us you know where we are. Kind Regards Stephenson Browne

1/5

Google

Rating only, no written review.

Heather/shane · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

‘we’re disappointed to hear you are unhappy with our service. We have checked both sales and lettings datatbases in Newcastle and have no history of communication with you. If you could email the branch newcastle@stephensonbrowne.co.uk, we are keen to look into your dissatisfaction and see how this can be improved upon.’

5/5

Google

Rating only, no written review.

Fernanda · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Hi Fernanda , Thank you for taking the time to leave us a review and that you were happy with our service , should you need anything in the future please do not hesitate to get in touch. Kind Regards Stephenson Browne

1/5

Google

Rating only, no written review.

Bogdan · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

We are sorry to receive a 1 Star review from yourself , we always strive for a high level of service here at Stephenson Browne , if you could get in touch with us with additional information in regards to this rating so that we are able to look into the matter please email oliver@stephensonbrowne.co.uk Kind Regards Stephenson Browne

5/5

Google

Best estate agent around the area. Top professionalism.

MONICA · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Hello Monica, thank you for your positive review, we always aim to deliver exceptional customer service! If you ever need anything else from us, you know where we are.

5/5

Google

Very professional, helpful, understood our needs and sold the property quickly. Definetly recommend to everyone.PositiveResponsiveness, Quality, Professionalism

Ibrahim · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thank you very much for your kind review Mr Hussain and for choosing Stephenson Browne as your agent.

5/5

Google

No problems with their services. We didn't purchase the house we were interested in but staff were very helpful and professional.

Mick · 22 June 2022 · Stephenson Browne Newcastle Under Lyme

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.

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